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You are here: Home / iPhone / Is FaceTime always pausing video calls on your iPhone, iPad, or Mac?

Is FaceTime always pausing video calls on your iPhone, iPad, or Mac?

By Dan Helyer 1 comment Last updated September 4, 2019

FaceTime is a great way to keep in touch with your loved ones, especially since you can use it across any Apple device. But for many users, FaceTime keeps unexpectedly pausing video calls from their iPhone, iPad, or Mac. 

We put together this short troubleshooting guide to show you why that happens and how to fix it.

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Contents

  • Pausing the video doesn’t end the call
  • Pausing calls on an iPhone or iPad
    • How do I stop FaceTime pausing the video on an iPhone, iPad or iPod touch?
  • Pausing calls on a Mac
    • How do I stop FaceTime from pausing the video in macOS

Pausing the video doesn’t end the call

Generally speaking, when FaceTime pauses the video during your calls you can still keep chatting over audio. It’s just that whoever you’re chatting to can’t see you anymore — they see a pause screen instead.

Pausing calls on an iPhone or iPad

FaceTime in App Switcher on iPhone
FaceTime pauses the video when you switch apps.

There are a couple of situations designed to pause the video for FaceTime calls on your iPhone, iPad, or iPod touch. 

The first of these is if you leave the FaceTime app to do something else on your device. You might want to browse the web, read a message, or look through photos while chatting on FaceTime. But as soon as you switch to a different app your FaceTime video is supposed to pause.

The second situation is when you start receiving a second call from someone else. When this happens, your iPhone, iPad, or iPod touch gives you three options for how to manage the new call:

  • End & Accept
  • Hold & Accept
  • or Send to Voicemail.

While you decide what to do with the incoming call, your FaceTime video pauses for the current one.

How do I stop FaceTime pausing the video on an iPhone, iPad or iPod touch?

If FaceTime keeps pausing the video when it isn’t supposed to, you can fix it by going to the App Switcher, then returning to FaceTime.

Swipe up from the bottom of the screen and pause in the middle — or double-click the Home button if you have one — to go to the App Switcher. Then tap the FaceTime app to return to FaceTime.

If that doesn’t work, go to the Home screen — by swiping up or clicking the Home button — and tap the green bubble in the top-left. This should take you straight back to FaceTime.

FaceTime green bubble on iPhone XS
Tap the green bubble in the status bar to return to your call.

Both of these options should unpause your video. If they don’t, contact Apple directly for one-to-one support.

Pausing calls on a Mac

On a Mac, the video for your FaceTime call pauses when you click the yellow minimize button to hide your FaceTime window. You can unpause the video by clicking the FaceTime icon in the dock to maximize the window again.

The only exception to this is that minimizing the FaceTime window doesn’t pause the video if you’re on a group call. Although it’s unclear why this distinction is made.

Pause FaceTime video button on Mac
You can pause the FaceTime video for group calls by clicking this button. Image from Apple.

How do I stop FaceTime from pausing the video in macOS

For some users, their Mac keeps pausing FaceTime video calls even when they don’t minimize the window. Many of them were able to resolve this issue by toggling a particular FaceTime setting off and on: Always on Top.

Open FaceTime on your Mac. From the menu bar, go to Video > Always on Top. Turn the setting off, then restart FaceTime and turn it on again.

Always on Top option in FaceTime on Mac
If Always on Top was already turned off, turn it on and then restart FaceTime.

If that doesn’t fix your FaceTime pausing problems, click here to contact Apple directly.

Hopefully, these tips resolved your issues with FaceTime. Let us know in the comments if you still need more help. Or check out this article to find out how to make the most of the latest FaceTime features.

Dan Helyer( Senior Writer )

Dan writes tutorials and troubleshooting guides to help people make the most of their technology. Before becoming a writer, he earned a BSc in Sound Technology, supervised repairs at an Apple Store, and even taught English in China.

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Reader Interactions

Write a Comment Cancel reply

Show 1 Comments

  1. Hailey says

    June 25, 2020 at 8:28 AM

    My FaceTime gets stuck with a black screen. And I can see nothing.

    Reply

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