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You are here: Home / iPad / How Do I Fix Failed FaceTime Calls?

How Do I Fix Failed FaceTime Calls?

By Danny Maiorca 53 comments Last updated October 30, 2023

When making or receiving a FaceTime call with my friends, family, or co-workers, you would expect it to keep its connection and not to fail mid-discussion. Unfortunately, however, you’ll sometimes encounter problems where the call doesn’t last too long before cutting off. Needless to say, if you encounter the FaceTime call failed issue, this needs fixing!

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  • FaceTime Not Working: Troubleshoot FaceTime Problems Today!
  • How to Change Incoming Call Settings for FaceTime on iPhone
  • Did an Error Occur During Activation for iMessage or FaceTime on Mac?
  • Can’t Sign Into FaceTime on Mac: The Best Fixes
  • The Complete Guide to Disabling or Deregistering iMessage (And FaceTime)
  • How to Choose a Different Number in FaceTime

If you’ve encountered problems where FaceTime keeps disconnecting, don’t worry; you’re not alone. Many people endure problems where calls either disconnect early or fail altogether. This can occur at moments where you least expect it, so knowing how to deal with the issue in advance is a good idea.

This guide will help you fix the “My FaceTime keeps disconnecting” problem.

Contents

  • How To Fix FaceTime Dropping Calls or Failing
  • Other Tips for Fixing the FaceTime Call Failed Problem
    • 1. Check That Airplane Mode Is Off
    • 2.  Update iOS, iPadOS, or macOS
    • 3.  Check Apple’s Server Status
    • 4. Look at Screen Time and Restrictions
    • 5. Toggle FaceTime Off and On
    • 6. Sign Out of Your Apple ID
    • 7. Check Date and Time Settings
    • 8. Delete and Reinstall The FaceTime App
    • 9.  Reset Your Router
  • If the Problem With FaceTime Persists…
    • Forget Your Current Wi-Fi Network
    • Restart or Force Restart your iOS Device
      • How To Force Restart an iPad, iPod, or iPhone
    • Change Your DNS
    • Reset All Your Device’s Settings
  • Advice for Specific FaceTime Problems
    • I Can Only Contact Some People in My Contacts List
    • FaceTime Call Dropping Off Mid-Chat
    • It Says “Failed to Connect” When I Answer the Call
    • People Get Kicked Off the Call When Multiple People Are Talking Together
  • For Macs Only
  • Still Seeing FaceTime Call Failed?
  • Try These Tips to Fix FaceTime on Your Apple Device

How To Fix FaceTime Dropping Calls or Failing

First, make sure that both parties have an active Internet connection (via Wi-Fi or mobile, preferably LTE or higher).

If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. To do this:

  1. Go to Settings > Cellular > Cellular Data.
  2. Turn on FaceTime when you see it in the list of apps.
The Cellular section in iOS Settings
Screenshot showing the Cellular Data Settings overall in iOS
The FaceTime toggle for iOS Cellular Settings

Then, verify that you already toggled on FaceTime via Settings > FaceTime. Check that your Apple ID, email, and phone number are all correct as well.

Remember that FaceTime is not available in every country, so make sure you check the most recent list of supported countries.

Other Tips for Fixing the FaceTime Call Failed Problem

Besides the tips we’ve listed above, you can try several other things to fix the issue when your FaceTime call has failed. Below is a brief overview of what you can try:

  • Make sure Airplane mode is toggled off
  • Check Apple Server status for any ongoing issues
  • Toggle FaceTime off, wait 20-30 seconds, and toggle it back on
  • Sign out of FaceTime, restart, and sign back in
  • Delete and reinstall the FaceTime App
  • Update your iOS or macOS to the latest version
  • Turn off Screen Time or toggle Content & Privacy Restrictions
  • Check that your date and time is Set Automatically

Now, let’s look at the top ways to fix this issue in more detail.

1. Check That Airplane Mode Is Off

It seems that toggling Airplane mode can sometimes cause a lot of issues with FaceTime.  In fact, a lot of readers tell us that Airplane mode was causing their calls to drop and start showing that “reconnecting” message and eventually “FaceTime Call Failed.”

You can toggle Airplane Mode off and on again by following these instructions:

  1. Swipe down in the top right-hand corner to reveal your iPhone’s Control Center.
  2. Go to the Airplane Mode logo and tap it so that it’s no longer switched on. The Control Center in iPadOS 17

2.  Update iOS, iPadOS, or macOS

Simply updating your operating system might stop your FaceTime call from failing.

If you have an iPhone or iPad:

  1. Go to Settings > General > Software Update. Update to the Latest iOS 17 Version
  2. Update your software if you see a prompt to do so. You’ll likely need to enter your passcode beforehand.

If you have a Mac:

  1. Go to System Settings > General.
  2. Select Software Update. Screenshot prompting a user to update to macOS Sonoma 14.1
  3. If you see a prompt to update your software, click on Update Now.

If you use a Mac that operates on a software version before macOS Ventura, you’ll need to go to System Preferences > Software Update instead.

3.  Check Apple’s Server Status

A screenshot showing the current status of Apple's System Servers

You can also visit Apple’s System Status site and ensure that FaceTime’s Servers are operational. Look for FaceTime. And if marked with a yellow yield-like icon, check back later and wait for Apple to resolve problems

4. Look at Screen Time and Restrictions

Sometimes, restrictions on your device can stop FaceTime from working correctly. You can, in particular, look at your Screen Time app limits.

  1. Open your Settings app and go to Screen Time > Content & Privacy Restrictions.
  2. Tap Allowed Apps.
  3. Make sure that FaceTime is toggled on.

A list of allowed apps in Screen Time

If you have an older version of iOS, go to Settings > General > Restrictions.

5. Toggle FaceTime Off and On

You can re-enable FaceTime by going to  Settings > FaceTime and toggling the app off and on again. If this doesn’t work at first, add a restart in between.

The option to toggle FaceTime off and on

6. Sign Out of Your Apple ID

Signing in and out of your Apple ID might help you fix the FaceTime call failed problem. You can do this by going to your Settings app.

If you use an iPhone:

  1. Open the Settings app and click on your Apple ID.
  2. Go to Sign Out and log out of your account. The option to sign out of an Apple ID on iPadOS 17
  3. Sign back in and try to see if FaceTime is still working.

On your Mac:

  1. Go to System Settings > Apple ID.
  2. Hit Sign Out, which you’ll see at the bottom of your screen.
  3. Log back into your account after signing out.

After closing FaceTime, restart both devices, sign back into FaceTime, and launch FaceTime to try making a call again.

7. Check Date and Time Settings

Ideally, your device should set your date and time automatically. However, you can check to see whether this is the case – and these instructions will help you do that.

  1. Go to Settings > General > Date & Time.
  2. Turn on Set Automatically. The toggle for setting time and date automatically on an iPad

If you have a Mac:

  1. Choose Apple logo > System Settings.
  2. Go to General > Date & Time.
  3. If Set time and date automatically is on, toggle it off, wait 20 seconds, and toggle back on.

Time and Date macOS Settings

8. Delete and Reinstall The FaceTime App

For users with iOS 12 or above, you can delete and reinstall the FaceTime app on your device.

  1. Press and hold the FaceTime logo.
  2. Tap Remove App when the dropdown menu appears.
  3. Select Delete App when you see the pop-up window.
Screenshot showing the home screen on an iPhone with iOS 16 downloaded
How to remove the FaceTime app from an iPhone
Pop-up window to delete FaceTime

After completing the above steps, go to the App Store and search for FaceTime. Then, reinstall the app.

You can also delete or offload FaceTime via Settings > General > iPhone Storage.

9.  Reset Your Router

FaceTime not working might be due to your Wi-Fi connection, especially if you use a Mac or an iPad without cellular data. Try these steps:

  • Try turning your router off and on or unplugging it, waiting a minute, and plugging it back in.
  • Check with your router manufacturer on how to reset your particular model.
  • Update your router’s firmware.

If the Problem With FaceTime Persists…

The steps above should hopefully have fixed your FaceTime call failed issues. But if the problem still persists, you can try these steps as well.

Forget Your Current Wi-Fi Network

You can forget your current Wi-Fi network on an iPhone or iPad by going to Settings > Wi-Fi and clicking on Forget This Network. On a Mac, you’ll need to go to System Settings > Wi-Fi instead.

Forget a Wi-Fi Network on iPad

To reconnect, enter the passcode again like you would if connecting for the first time. Make sure that you have this on-hand before proceeding.

Restart or Force Restart your iOS Device

Resetting or force restarting your iPhone or iPad depends on the device you have.

  • On an iPad with no Home Button and iPhones X or later: Press and hold the side/top/power button and either volume button until the slider appears.
  • On an iPad or iPhone with a Home Button and iPod Touch: press and hold the side/top/power button until the slider appears. Drag the slider to turn the device off, and after the device switches off, press and hold that side/top/power button again until you see the Apple logo.
  • With iOS 11 and above, you can also restart using Settings > General > Shut Down.

How To Force Restart an iPad, iPod, or iPhone

Force restarting your device is slightly different.

  • On an iPad with no Home Button and iPhones 8 or later: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the side/top/power button until the device restarts. Forced Restart Not Working on iPhone 8 or iPhone X?
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.Forced Restart Not Working on iPhone 8 or iPhone X?
  • On an iPhone 6s and earlier, iPad with a Home Button, or iPod touch: Press and hold both the Home and the top (or side) buttons for at least 10 seconds, until you see the Apple logo.

Change Your DNS

If restarting your device doesn’t work, changing your DNS settings could get your FaceTime working as it should.

  1. Go to Settings > Wi-Fi > Tap your current Wi-Fi network’s name.
  2. Tap the DNS field and enter the DNS servers; 8.8.8.8 and 8.8.4.4 (Google’s Public DNS). Alternatively, you can choose another third-party DNS.

Reset All Your Device’s Settings

This process should be your last resort, as it resets all of your personalized features back to the factory defaults.

It resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake-up alarms. Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults. You need to reconfigure these settings once your device restarts.

Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files.

  1. Go to Settings > General > Transfer or Reset iPhone/iPad.
  2. At the bottom of the next screen, tap Reset. Then, follow the necessary instructions to restart your device. Reset iPad Settings in iPadOS 17

Advice for Specific FaceTime Problems

Some of our readers have written to us with specific issues that they’re facing. Here are the issues below, along with some potential solutions.

I Can Only Contact Some People in My Contacts List

If you’re unable to FaceTime some people in your contacts list, it’s possible that they’ve restricted FaceTime in their Screen Time settings. Ask them to check the Allowed Apps section and toggle FaceTime on. If that doesn’t work, try deleting their contact details and re-adding them. You can also try changing your number if you use an eSIM that has more than one contact number.

FaceTime Call Dropping Off Mid-Chat

FaceTime dropping off in the middle of a call is almost always because of a connectivity or software problem. Try these tips:

  • Toggle FaceTime off and on in Settings > Facetime.
  • Hard restart your device. You can read this guide on the Apple website for specific instructions related to your device.
  • Delete FaceTime and reinstall the app.
  • Update your software and get everyone else on your call to do the same.
  • Limit the number of people in your FaceTime calls.
  • Turn off Wi-Fi calling in Settings > Cellular.

It Says “Failed to Connect” When I Answer the Call

This is another common problem, and it’s usually related to connectivity issues. Try these steps to get back on track:

  • Force restart your device.
  • Check your network connection (both on your device and router).
  • Move to a different part of the room or building you’re in. Sometimes, internet connections are stronger in other parts.

People Get Kicked Off the Call When Multiple People Are Talking Together

If you’re having issues with your group FaceTime calls not working, please read this separate guide:

  • Group FaceTime Not Working? Here’s How You Can Fix It

For Macs Only

Readers tell us that FaceTime seems to work most consistently when you sign into iMessage and FaceTime with the same Apple ID. If you see that FaceTime on your Mac is stuck on verifying (look at Facetime > Settings), check your email and follow the instructions in the verification email that Apple sent to complete the process.

If you have an older Mac, you can also reset the NVRAM.

  1. Shut down your Mac.
  2. Press and hold these four keys together: Option, Command, P, and R at start-up.
  3. Release the keys after about 20 seconds, during which your Mac might appear to restart, makes a second start-up chime, or after the Apple logo appears and disappears for the second time.

macOS Could Not Be Installed, How-To Fix

If you use a third-party camera attached to your Mac and you see the video flash briefly before the call fails, check for any manufacturer updates for the camera drivers for your version of macOS or Mac OS X

For more info on FaceTime issues with Macs, see this article.

Still Seeing FaceTime Call Failed?

If none of this helps, you may need to backup and restore from a backup (or set up as new). OR, make an appointment at the Genius Bar of an Apple store to run Diagnostics on your device.

Try These Tips to Fix FaceTime on Your Apple Device

If FaceTime keeps disconnecting, you can try a large suite of different things to stop the issue from persisting. Wi-Fi could play a role, but it might also be software-related issues. Regardless of the reason why, you should hopefully find the fix now that you’ve read this guide.

Should none of the things we’ve mentioned today work, we recommend booking an appointment at your nearest Apple Store. You can also get help via the Apple Support app and by contacting the company’s support team directly.

If anything worked for you when fixing Failed FaceTime calls, feel free to let us know in the comments!

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Danny Maiorca

Danny has been a professional writer since graduating from university in 2016, but he’s been writing online for over a decade. He has been intrigued by Apple products ever since getting an iPod Shuffle in 2008 and particularly enjoys writing about iPhones and iPads. Danny prides himself on making complex topics easy to understand. In his spare time, he’s a keen photographer.

Reader Interactions

Write a Comment Cancel reply

Show 53 Comments

  1. Denisha Brown says

    July 17, 2023 at 4:26 PM

    I’ve tried everything and still having issues with FaceTime failed calls

    Reply
  2. Daisy says

    July 9, 2021 at 9:56 AM

    Hi there,I need help! Every time I FaceTime one or some of my friends it kicks me off and I’ve literally tried everything! Can you help me?

    Reply
    • Sharon says

      July 10, 2021 at 7:27 PM

      I am having the same issue! I’ve Googled and tried everything that was suggested. Nothing works. Have you found a solution?

      Reply
  3. Dzafer says

    June 17, 2021 at 5:25 AM

    I have found it yesterday, that some iPad cases interfere somehow with the Facetime if front cover is flipped to the back of iPad and it has been confirmed by Apple Genius Bar work,

    Issue: Cx presents a device that disconnects the FaceTime call when the third party case is stuck to the back of the iPad
    Steps to Reproduce: Verified in store by placing test call.
    Cosmetic Condition: Device is in good condition. No signs of damage or misuse
    Proposed Resolution: We tried two different case which are sold at apple.
    Issue did not occur.

    Issue is only happening with customers case.

    Concluded issue is with the cases bought by customer.
    Resolution: Service Solution
    Reason: Other
    Contact Apple Support Case: 101410266981

    Employee 973619389

    Reply
  4. Sandra Bradley says

    January 27, 2021 at 5:56 AM

    The FaceTime on my iPad keeps dropping off about 10 mins into chat. I’ve tried reinstalling but still happens. Works perfectly on my iPhone.
    Help please

    Reply
  5. Mike Matthews says

    December 22, 2020 at 1:50 PM

    My FaceTime keeps dropping out after a couple of minutes – but ONLY to one other person. And that person has no trouble except when phoning me! It is clearly not a problem with either iPhone or either WiFi, as they work OK with calls to others.
    It appears to happen whoever initiates the call.
    Any ideas why this should occur just between these two phones?

    Reply
  6. Pavan Dhesi says

    October 2, 2020 at 9:35 PM

    I tried everything nothing works.
    Is there any other ways to fix this?

    Reply
  7. Tanisha says

    March 31, 2019 at 5:52 PM

    Apple needs to fix this. It’s been going on far too long and still after doing all trouble shooting steps. Ridiculous

    Reply
  8. Akugbe Happiness says

    March 25, 2019 at 8:16 AM

    I can’t find face time on my iPhone 6s and each time someone calls me on FaceTime a different person picks the call and that person isn’t me
    Please how do I fix this problem

    Reply
  9. Giselle says

    March 6, 2019 at 11:33 AM

    I’ve been having this problem and I’m glad I’m not the only one. Ive just been turning off and turning on my phone to get it to start working again. The facetime calls tend to end exactly at 19 seconds

    Reply
    • Philip bradford says

      April 9, 2019 at 7:54 PM

      Had the same problem, would last 20 secs then disconnect , been like this for last 4 weeks .
      Did as mentioned , turned the phone off then back on .
      Perfect now , no problems at all , thank you .

      Reply
  10. Steven says

    April 16, 2018 at 3:40 AM

    FaceTime – Call Failed
    Tried everything to get FaceTime to work and still get Call Failed.
    Any ideas on how to fix this ongoing issue?

    Reply
    • SK says

      April 16, 2018 at 7:47 AM

      Hi Steven,

      Sorry to hear about your problems with FaceTime. Since you’ve tried everything listed, please give Apple Support a call and see if they have any additional tips to get your system working!

      SK

      Reply
  11. Keith Champion says

    January 11, 2018 at 2:19 AM

    Having the same problems as Julie on the Ipod Touch 4th Gen. The call connects and can see my camera working but don’t get any video back from the other caller. They can see and hear me. Tried different callers so I know its not their issue.

    Also, tried all the reset and other advice given but still not working.

    Reply
  12. Julie says

    December 28, 2017 at 11:19 AM

    I can open FaceTime and can hear them ok and I see myself but not them. All the responses I see here are for FaceTime not working at all and they are from 5 years ago. I tried toggle on and off. This is happening on both iPad and Mac air. Today it said Wifi signal weak, yet all other devises work fine, including TV streaming, so doubt it is strength of wifi.
    Help! I have go be using DUO on my android phone, prefer FaceTime on my bigger devises,

    Reply
    • SK says

      December 30, 2017 at 10:12 AM

      Hi Julie,

      Sorry, you’re having issues with FT. Let’s try a forced restart by pressing Home and Power buttons at the same time and maintaining this hold until you see the Apple Logo on-screen. Make sure you hold those buttons down together until the logo appears–even if it feels like a long time!

      Now check if FT works for your calls.

      If not, let’s reset your network settings–go to Settings > General > Reset > Reset Network Settings. Performing this action removes any stored WiFi passwords so have these available to add in again.

      Try FT again.

      If no joy, let’s reset all settings. Go to Settings > General > Reset and tap Reset All Settings. Performing this changes all your personalized settings back to defaults including any accessibility settings, wallpapers, and stored WiFi passcodes. It does NOT erase any data like photos, messages, and other app data.

      Try FT again.

      If none of these help, you may need to backup and restore from a backup (or set up as new). OR, make an appointment at the Genius Bar of an Apple store to run Diagnostics on your device.

      Keep us posted,

      SK

      Reply
  13. Rabia says

    August 25, 2017 at 9:40 PM

    I am an iphone 6 user.i ma having issues with facetime. I changed rhe DNS settings but still it is not dialling. Please help.

    Reply
    • SK says

      August 26, 2017 at 7:25 AM

      Hi Rabia,

      Try the following:

        If you’re trying to use FaceTime over cellular, make sure that Use Cellular Data is on for FaceTime. Go to Settings > Cellular > Use Cellular Data For, and turn on FaceTime.
        Make sure time zone is set to your current zone OR better yet, have iOS set this automatically. Go to Settings > General > Date & Time and turn on Set Automatically
        Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This also resets WiFi passwords, cellular settings, and any VPN settings

      For more tips, check out this article

      SK

      Reply
  14. Jajejo says

    February 13, 2017 at 1:17 AM

    Thank you very much , the DNS settings change did it, was getting frustrated as Apple Support don’t know how to fix this

    Reply
  15. Subramaniam says

    January 17, 2017 at 9:52 AM

    After trying out so many suggestions, the DNS settings change did the trick – thank you very much

    Reply
  16. Sandy says

    May 14, 2016 at 11:50 AM

    Continuation for the above post, when i Answer the call, it says failed to connect

    Reply
  17. Sandy says

    May 14, 2016 at 11:46 AM

    I have an issue with Ipad 2 face time. I am getting the facetime call when i call from iPad 2 but when i naswer the it failed to connect…Evrytime happening the same, it was working for the other devices.

    Any help would really appreciate..!!!

    Reply
  18. Lin says

    October 24, 2015 at 6:54 AM

    Can’t connect to FaceTime on iPad mini 4, keeps saying unavailable… Please help I’ve tried doing 8.8.8.8 yet still don’t work …

    Reply
    • Lin says

      October 24, 2015 at 9:09 AM

      It’s ok I’ve sorted it now …

      Reply
  19. Keneth says

    June 29, 2015 at 1:57 PM

    Thanks a lot for the 8.8.8.8 hack.. now i can consider my iphone 6 an iphone..

    Reply
    • Eugene long says

      October 4, 2015 at 1:21 AM

      Tried all the suggestions and still have a blank page in my App Store

      Reply
  20. Brittany says

    April 22, 2015 at 10:39 PM

    Tried the 8.8.8.8 and it did not work, I’ve rebooted my router and iPad 2 and did as stated yet, it still says poor connection etc. every time I FaceTime or get FaceTime call via wifi when my wifi connection is strong even very strong!!!

    Reply
  21. Gill says

    April 22, 2015 at 1:20 PM

    Have updated iPad, changed to 8888, rebooted. Still no FaceTime any ideas

    Reply
  22. Randy says

    March 27, 2015 at 1:21 PM

    Non of the above worked! Face time used to work, suddenly stopped and now none of the posted suggestions helped. Any additional thoughts?

    Reply
  23. Charvy says

    April 20, 2014 at 7:17 AM

    Will 8.8.8.8 work in the Philippines?

    Reply
  24. Phil says

    November 2, 2013 at 8:51 AM

    Hi both me my wife and daughter have an iPhone 4S my wife can face time any of us but we can’t face time her only my daughter and I can face time each other’s phone no one has been blocked any ideas ???

    Reply
  25. bubba says

    July 27, 2013 at 9:22 PM

    Tried everything else and changed the DNS setting. Problem solved!

    Reply
  26. Joann Bowden says

    June 23, 2013 at 4:40 PM

    Hi
    I will be in Tanzania in October. Many of the lodges have WIFI. I have an Ipad 2. Can I do facetime with my son in NYC from Tanzania? I can from NJ to NYC with him.

    Reply
  27. Wim van Osch says

    March 31, 2013 at 8:14 AM

    I tried all your tricks but my wife’s new iPad 4 receives incoming calls but switches off immediately and reports to the caller XXXX (client) is not available for FaceTime

    This even is FaceTime on, ready for the expected call and a finger ready for accepting the call.
    The red touching button “refuse” seems to be already switched on when the call arrives

    All settings seem to be correct, account is OK, Wifi is OK and even the DNS is set to 8.8.8.8

    Any suggestions?

    Reply
  28. veko says

    January 17, 2013 at 9:14 AM

    Good

    Reply
  29. Steve Bilzi says

    January 15, 2013 at 11:06 AM

    In addition to these solutions, what we have found is that if you simply delete and reinstall the sending user account in the FaceTime application it will often solve the problem. We hope this helps some of you!

    Reply
  30. Kayla says

    January 5, 2013 at 10:47 PM

    It still isn’t working.

    Reply
  31. akanuke says

    November 13, 2012 at 10:46 AM

    It Worked!
    It really Worked… :)))
    Thanks

    Reply
  32. Susan says

    October 27, 2012 at 8:46 AM

    Thanx it worked!!!!

    Reply
  33. Anonymous says

    September 30, 2012 at 4:50 AM

    Ever since the iOS6 update, FaceTime hasn’t been working. I’ve tried all that and it still doesn’t work :[ going to Apple tomorrow because I use FaceTime frequently

    Reply
  34. tommy says

    September 23, 2012 at 9:08 AM

    It didn’n work for me. My mac pro can facetime to my ipad3 but when my ipad call to my mac pro, it just ringing, facetime pop up but no answer button, only end button. I don’t know how to answer incoming call on my mac

    Reply
  35. Helen says

    September 15, 2012 at 1:51 AM

    Thanks so much …..finally my FaceTime works again!!!

    Reply
  36. maddie says

    September 3, 2012 at 12:07 PM

    PERFECT answer. I have been trying to fix the issue for a long time and its all fixed now just with the DNS entry change

    Reply
  37. Thrilled says

    September 1, 2012 at 6:55 PM

    It worked for me be sure to do 8.8.8.8 do not add a 4th “.”

    Reply
  38. Kim Bowen says

    August 26, 2012 at 12:07 AM

    Thanks for the 8.8.8.8 thing it worked for me too!

    Reply
  39. jessica says

    August 22, 2012 at 4:43 PM

    didnt for me either because i jailbrocken my ipod toucah and now facetime wont work and i deleted all the jailbrocken sthing

    Reply
  40. Nams says

    August 18, 2012 at 6:57 PM

    didn’t work for me 🙁

    Reply
  41. tiffany says

    August 11, 2012 at 9:20 AM

    thanks!! this was a great find:)

    Reply
  42. Ankur says

    August 9, 2012 at 11:33 AM

    Thanks. The 8888. Worked for me too. Can you tell me why this happens?

    Reply
  43. donna says

    August 4, 2012 at 9:31 AM

    8.8.8.8 worked for me too. Thanks so much! What an easy fix!

    Reply
  44. Valencia says

    July 19, 2012 at 10:06 PM

    Thank you so much for this fix! I could not figure out why I wasn’t getting IMessages anymore and also why FaceTime wasnt functioning but after this I was able to Face Time my sis in law and Face Time and get a good night kiss from my 3 year old nephew 🙂 thanks so much!!!!

    Reply
  45. Jennifer says

    July 8, 2012 at 10:48 AM

    I have a 2nd gen iPad.. I rebooted, reset all FaceTime settings and eventually the whole iPad and nothing worked. I was also going to take the ipad back to apple when I saw the 8.8.8.8 fix and it worked. Thank you!

    Reply
  46. Henry Masopust says

    June 11, 2012 at 8:17 AM

    Was about to take the new ipad back because facetime failed until I put 8.8.8.8 in DNS. Thanks for saving me a trip back to the store.

    Reply

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