I love using FaceTime to chat with friends and family who don’t live close by. So when FaceTime’s not working or shows that it’s unavailable, it’s a real problem in my household!
If FaceTime isn’t working for you, you are not alone!
Learn what to do when you just can’t get FaceTime to work.
Try These Quick Tips and Get FaceTime Working Again!
Check your internet connection and maybe change your DNS
Restart or force restart your device
Check your Date & Time Settings
For Macs, check your Firewall settings and ports
Make sure you sign in with your Apple ID or check that your Apple ID is correct
Toggle Airplane Mode on, connect to a WiFi network and try FaceTime again
For devices with cellular/mobile data service, go to Settings > Cellular and toggle on FaceTime to allow it to use your mobile data plan
Verify your email and phone number listed in FaceTime’s Settings
Toggle FaceTime off, wait 20-30 seconds, and toggle back on to refresh your connection to Apple’s FaceTime Servers
Check that you do not have any Restrictions enabled in Screen Time (iOS 12+)
Delete or Offload the FaceTime app and then reinstall
If your camera shows a black screen instead of you, try closing all open apps and relaunch FaceTime
For problems with iOS 13 or iPadOS FaceTime getting stuck on “connecting” when trying to video or audio FaceTime call an older iOS version, update to iOS and iPadOS version 13.4.1 and above (which Apple says fixes this issue)
Thisarticle outlines basic FaceTime troubleshooting tips. For more in-depth learning with specific iOS versions, please select our related articles.
Unfortunately, FaceTime is not available in all countries (such as the United Arab Emirates).
Further, with FaceTime, you make video and audio calls ONLY with another iPhone (4th generation or later), iPad (2nd generation or later), iPod Touch (4th generation), or Mac using either a WiFi or Cellular Data connection.
Visit this Apple Site to learn what services and companies support FaceTime in your home country!
And of course, FaceTime only works with Apple products!
FaceTime is not compatible with Android phones, tablets, or Windows computers.
Does FaceTime get stuck at connecting? Can‘t call a legacy iOS device using Facetime?
Folks updating to iOS 13.4 discovered that their devices could no longer connect to older iOS devices running iOS 9.3.6 and earlier or Mac’s running OS X El Capitan or earlier. Some of our readers tell us this issue is also present when trying to call folks using iOS 10 versions as well. And others found this problem when using a Mac with macOS Catalina 10.15.4 to older iOS versions and OS X versions.
With this issue, Facetime gets stuckat ‘connecting‘ for both inbound and outbound calls.
To fix these issues, update to iOS and iPadOS 13.4.1 or above. For Macs running macOS Catalina, update your macOS to the latest macOS version (Apple released a supplemental update for macOS Catalina 10.15.4.)
Apple says the issue is now fixed in this version and higher.
Is FaceTime Showing Unavailable For A Specific Person?
If you see an unavailable notice when trying to call a specific person using FaceTime, it’s possible that the person isn’t taking calls at the moment.
There are a variety of reasons why a person shows up as unavailable in FaceTime
The phone is out of battery or switched off
Do Not Disturb is on
The person did not answer your call after 10 rings
Out of range or not connected to WiFi or Cellular Data
On another FaceTime call
The person you call does not have FaceTime enabled on their device
When you see FaceTime Unavailable, it usually indicates a problem at the receiving end of your call.
Try contacting the person using a different method (like texting via the Leave a Message icon within FaceTime, calling via the Phone App, or emailing) and let them know you are unable to FaceTime with them.
Why is My FaceTime Not Working On My iDevice or Mac?
There are a bunch of reasons why FaceTime doesn’t work on your iPhone, iPad, iPod, or Mac.
We’re outlining the top reasons why in this article AND give you the tools to fix FaceTime when it’s acting up.
1. Check Apple Servers
Sometimes even Apple goes down.
So it’s a good idea to check in with Apple’s System Status to see if there are any on-going service issues with FaceTime and associated services like iMessage and iCloud.
2. Toggle WiFi On and Off Or Switch To Cellular Data
Refresh your internet connection by disabling and then re-enabling WiFi. Go to Settings > WiFi and toggle it off. Wait 30 seconds and toggle it back on.
Alternatively, if using a device with LTE Data, go to Settings > Cellular and toggle Cellular Data off and on.
3. Try an iMessage
Ask someone to send you an iMessage before you try to FaceTime.
This often helps Apple Servers, your router, and your iDevice to get things going!
4. Change Your DNS
For iDevices, tap Settings > WiFi > YOUR NETWORK’S NAME > Configure DNS > Manual > Add Server > enter 8.8.8.8 and 8.8.4.4 > Save
Make sure you delete your current DNS by tapping on the red minus sign and pressing Delete
For Macs, click System Preferences > Network > Select YOUR NETWORK’S NAME > Advanced > DNS Tab > click the + button to add Google DNS, enter 8.8.8.8 and 8.8.4.4
Click OK then Apply
If you don’t like Google’s Public DNS, try OpenDNS or Cloudflare instead
5. Restart Your Device
A reboot often fixes these types of issues for Macs and iDevices. And if a restart doesn’t help, try a forced restart.
To restart a Mac
Go to the Apple Menu > Restart (or Shut Down and then power up again)
Shut down your Mac from the Apple menu
Restart an iDevice
For iDevices, press the power button until the slider appears, then slide to power off. Power up as normal
To restart an iPhone X Series and devices without a home button, follow these instructions
Press and hold either volume button AND the Power/Top/Side button until the slider appears
Drag the slider to turn it completely off
After your device turns off, press and hold the Power/Top/Side button again until you see the Apple logo
For folks using iOS 11 and above, there’s another method via your Settings Menu
Open Settings > General
Scroll down and tap on Shut Down
Power up after a rest period of 20-30 seconds
How-To Perform a Forced Restart on iDevices
On an iPhone 6S or below plus all iPads with home buttons & iPod Touch 6th generation and below, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPod 7th generation: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone or iPad without a home or iPhone 8 and above: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
6. Set Your iDevice’s and Mac’s Date & Time to Automatic
For iDevices, it’s best to turn on Set Automatically in Settings > General > Date & Time
For Macs, go to System Preferences > Date & Time > select Set date and time automatically
Many FaceTime problems are due to incorrect dates or times on your devices.
If Apple Servers find a mismatch between your device’s date or time and FaceTime’s server’s time for your current location, FaceTime, iMessage, and other Apple services won’t work, and the verification fails
7. Turn Off All Restrictions
If using any restrictions or parental controls on the device, turn these off temporarily, until you get FaceTime working again.
To check if Restrictions are Enabled
Using iOS 11 and below, go to Settings > General > Restrictions
With iOS 12 and above, go to Settings > Screen Time > Content & Privacy Restrictions
For Macs. go to Apple Menu > System Preferences > Parental Controls
8. Using a Firewall on Your Mac?
Check that you enable the following ports for FaceTime when using a firewall.
Firewall Ports FaceTime
80 (TCP)
443 (TCP)
3478 through 3497 (UDP)
5223 (TCP)
16384 through 16387 (UDP)
16393 through 16402 (UDP)
FaceTime Not Working: Activating Problems
If you are unable to activate FaceTime, try the following:
Make sure that you have an internet connection via WiFi or Cellular Data
With a cellular data plan, you can use FaceTime without WiFi on an iPhone 4s or later and iPad (3rd generation or later)
If FaceTime doesn’t activate on WiFi, try cellular. Or vice-versa if it won’t activate on Cellular, try WiFi instead
Try to Reset All Settings. Go to Settings > General > Reset > Reset All Settings
Removes WiFi passwords and any personalized iDevice settings
Check for any Apple ID issues
Make sure that your Apple ID lists your iPhone’s phone number and NOT a landline number (if you have one)
Go to Settings > Apple ID Profile > Name, Phone Number, Email > Reachable At
Edit information if necessary so your iPhone and email is listed
Once updated, toggle FaceTime OFF and Back ON
Make sure that you have a valid Apple ID. You can create a new Apple ID or go to your Apple ID account to make changes by visiting and using the “Manage your Account” part
If you forgot your username or password, select the “Forgot Apple ID or password” link or visit Apple’s iForgot website
Tap Settings > FaceTime to see that Apple verified your email address. If your status is saying “verifying,” or stuck connecting (the spinning wheel); then try toggling FaceTime off and on (Settings >FaceTime OR FaceTime for Mac: FaceTime > Preferences)
FaceTime Not Working: Tips for Making or Receiving FaceTime Calls
Try turning FaceTime off and on again using the following (iOS: Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
Make sure that the camera for FaceTime is not restricted Settings > Screen Time > Content & Privacy Restrictions (for older iOS, go to Settings > General > Restrictions)
Tap Settings > General > Date & Time to check date and time are set correctly
Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number. For, iPad, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime Not Working: Using iOS 10 and Above?
Delete and then Reinstall the FaceTime App
Tap and hold on FaceTime’s app icon until it starts jiggling, then tap the X to remove it
To reinstall FaceTime, open the App Store, search for FaceTime and tap the cloud icon. FaceTime downloads and reappears on your home screen
Add in your Apple ID and phone number credentials again to reactivate FaceTime
Using iOS 11 and Above? Try Offloading!
For folks using iOS 11, Apple offers a new feature called offloading that’s similar to delete.
However, instead of removing the app and your data, offloading removes that app only but keeps all the apps documents and data.
To offload an app
Go to Settings > General > Storage
Wait for all the apps to show up in the list
Scroll down the list of apps and locate FaceTime
Tap FaceTime
Choose Offload
Restart your iDevice
To reinstall, go back to Settings > General > Storage > FaceTime
Select Reinstall
FaceTime Camera Not Showing You?
A few of our readers tell us that their iPhones’ cameras stop working while on FaceTime calls. In most cases, users can see their friends, but their friends cannot see them. Instead, your camera shows a black screen.
If you experience this problem while making FaceTime calls, close out all the suspended apps in the app switcher that have access to your camera by double pressing Home or swiping up the Home Gesture Bar and then swiping up on the App Previews of all apps that use the camera. Close FaceTime’s App Preview too!
Then relaunch FaceTime and see if your camera now shows your beautiful face to your callers!
Live Photos Not Working on FaceTime?
To work, everyone on the call must use macOS High Sierra or iOS 11 to capture a Live Photo in FaceTime
Live Photos was not included as a feature in iOS 12.0–update to a more recent iOS and Live Photos returns!
FaceTime Live Photos requires that you open your Photos app at least once before trying to take a FaceTime Live Photo
Live Photos needs the Photos app to have a default library to work
Check that all call members enable Live Photos on their devices.
Go to Settings > FaceTime > Toggle ON FaceTime Live Photos
For Macs, open FaceTime and go to FaceTime > Preferences and tick the checkbox next to “Allow Live Photos to be captured during Video calls”
When FaceTime’s Live Photo feature works, both you and the people you call receive a notification that a Live Photo was taken. Then, that Live Photo saves directly into your Photos library.
Go to Settings > Screen Time > Content & Privacy Restrictions (for older iOS, go to Settings > General > Restrictions) and verify FaceTime and Camera are On. Disabling the camera disables FaceTime as well
And if you are still having problems, try restarting your device or performing a forced restart
For iPhones and iPads with no home button, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and immediately release the Volume Down button. Then, press and hold the Side button until you see the Apple logo
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
For an iPhone 6s and earlier, iPad with a home button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo
Reader Tips
Some readers discovered that when they changed their Apple ID passwords and FaceTime worked! Remember to update all your devices with that new password–your Macs too and iTunes on a Windows PC
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
I’m unable to receive video film but just sound on FaceTime it has only recently started to do this I’m missing my new granddaughter videos please could you help many thanks
when i use facetime on my ipad it ring but the call doesn’t go through.but when i cll from other devices to my ipad using the same icloud it rings and connect. Please send me a solution.
i reset the whole ipad several times tried changing every setting possible but no help.
I am a therapist in Scotch Plains, New Jersey, and I’m having trouble connecting with my patients for appointments using FaceTime even though it was working up until today.
Due to covid-19, my mom (72) has been stuck in a hospital lockdown the past few months. She is not tech savvy.
Her FaceTime isn’t working (iPhone 5c). She can call out using her cellular and she can watch movies on amazon prime app but can’t make or FaceTime or FaceTime Audio calls. Nor can she receive cellular. I’ve even used what’s app video/ and audio and she can’t receive.
The hospital restriction doesn’t allow visitors so can cant see or even get my moms iphone.
I’ve had nurse do a reset of the iPhone… but they don’t seem to want to help.
My mom just hangs up on me in frustration when I ask her to do the stuff on her end and I don’t hear back from her until she calls back… sometimes days later.
Oh, I am so sorry and hope your mother recovers soon. What a terrible predicament and sadly, you and your mother aren’t alone in these types of problems.
Have you updated your device to iOS 13.4.1? Apple just released this update to fix a FaceTime bug where users could not connect FaceTime calls with devices running older versions of iOS. Hopefully, this works for you and your mother since it involves you working on your device and not your mothers.
Another suggestion is to try FaceTime calling your mother using another Apple device–to rule out that the problem is not your device.
I know you mention that the nurses reset the device–did they perform network settings reset? This might help if it wasn’t already done. To do this, go to Settings > General > Reset > Reset Network Settings.
After resetting the network, any WiFi passcodes need to be re-entered.
If problems continue, please reach out again.
We wish you and your family better health and hope your Mother recovers and comes home soon.
Hello,
I am using a new Macbook Pro. When I facetime call someone, my image takes up the entire screen and I cannot see the contact. My contact can see me though. This used to work normally but stopped suddenly. Any idea what’s going on?
The camera on my FaceTime and photo booth isn’t working. When I open photo booth I have a black screen. When I make FaceTime call I can see the person I call but they can’t see me. I get two different messages. “Camera is being used by another app”and “FaceTime has been paused”. I have closed all apps and turned off the Ipad several times, but that doesn’t help. Any suggestions?
1) Make sure your Mum is added to your MacBook’s Contacts app and that the email you list for her is the same email attached to her Apple ID
2) If you ever use external cameras or mics, make sure those are not connected to your MacBook. Then, check your FaceTime’s Video Menu from the top menu bar and ensure that those external cameras/mics aren’t selected
3) Test your camera in another application to ensure it works–open Photo Booth and test your internal camera
4) Quit FaceTime, open the Contacts app, and choose to FaceTime your Mum via the FaceTime video icon
My question is regarding my son’s iPhone 11
Why is the FaceTime audio working but his FaceTime video is not ? Is that possible? Please be advise … thanks
Try Settings > General > Date & Time and turn on Set Automatically.
Then, close and reopen FaceTime app
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
my friend has a iPhone 8plus, I have a XSMax, when he tries to FaceTime he gets 10 rings but it’s not ringing on my end, Then will FaceTime again, I answer the call only to get connecting…. won’t connect. Then 3rd time FaceTime it will connect for a few moments, frozen connection then says reconnecting then call drops. 4th FaceTime comes through, connects for a few minutes then I lose the video but have the sound, then it says poor connection or paused? What is causing this? Then it will work the rest of the day? When he uses a XSmax or XR iPhone this problem doesn’t happen. Please help.
Unfortunately, this appears to be a problem for quite a few folks! How frustrating indeed.
Let’s try a couple of things and see if we can improve the situation.
1. Close all open apps by double pressing the home button or swiping up the home gesture bar and then swiping up all app previews off the top of your screen. Do this for all app previews until none remain–and all you see is your home screen
2. Restart your device by powering off, waiting for 1 minute, and powering back on
3. Open Settings app and reset your network settings. Make sure you know the WiFi passcode before doing this as you need to enter it in again. Go to Settings > General > Reset > Reset Network Settings
4. After resetting your network, go to Settings > WiFi and connect to your network entering the passcode
5. Try FaceTime again
Also, please consider providing Apple your user feedback. Describe your problem with FT and let them know when this behavior started (for example, after updating to the latest iOS or so forth).
Another option to try, if available connect to a cellular data network instead of WiFi and see if FaceTime works. Some readers found this option worked for them.
Some folks have success with the following steps–make sure you do each step as listed, in the order as they are shown:
1. Toggle off Facetime and then iMessage
2. Restart your device
3. Go to Settings > General > Reset > Reset Network Settings
4. Restart again
5. Toggle on Facetime and then iMessage
6. Yup, one more restart
Now try FaceTime and see if it works.
If the problem happens with just one contact and not all contacts, try a restart on BOTH devices and then see if you can facetime with each other.
Several other readers report similar problems. It seems the latest iOS update solved their problems–have you tried updating your iOS yet? If possible, update via iTunes using a Mac or Windows PC.
If not possible, update via Settings > General > Software Update.
Just make sure you backup your device before you update, no matter the method.
my facetime will not show my face it’s a black screen and it doesn’t show me at all. and i did exactly what the article said to do and it still didn’t work.
Sorry to hear about FT not working on your device. Have you tried deleting the app and then reinstalling it and signing back in with your Apple ID?
Also, check to make sure nothing is blocking your camera–i.e. a case or something else.
If neither of these tips help, you could try to reset all your settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iPhone or iDevice restarts.
Before you take this action, backup your device via iTunes or iCloud.
To reset all settings, go to Settings > General > Reset > Reset All Settings.
Double press the Home button, then locate the FaceTime App Preview, swipe up on it off the top of your screen to close the app. While you’re at it, close all open apps in the same manner.
Then restart your device by fully powering down, waiting 30 seconds, then turning it back on.
Launch the FaceTime app and see if the problem is gone.
My FaceTime on my laptop has been working, but yesterday it stopped working. I can make a call and it will ring but the call is not being received on the other end. When others try to call me it is not being received.
Just a side note, it has been working and is still working on my phone, so I am not sure why it is not working on my computer.
Thanks for trying to help,
Elizabeth W.
Try signing out of FaceTime by opening up the FaceTime app, going to Preferences, and under settings tap sign out. Once signed out, restart your Mac and then open the FaceTime app again and try signing in.
Hi. When I FaceTime someone, the screen where the video of them should be is black. I have made sure my Apple ID is verified, I have turned the ability to FaceTime on and off, I have turned my phone off and on, I have deleted FaceTime and then redownloaded it, I have tried hanging up and calling back, I have turned off Wifi and tried to just use my data, and still nothing is working. Sometimes the video works, but other times it will refuse to. Please help me fix this issue. Thanks.
So sorry to hear about your problems with FaceTime and your phone. Have you checked your restrictions? Also, make sure you update your iPhone’s iOS (Settings > General > Software Update). Many readers reported this bug in early versions of iOS 11–later versions appear to fix this issue.
Please backup your device via iCloud or iTunes before updating your iOS on your phone.
Another possibility is that a different app is highjacking your camera during FT calls. Try closing out all of your apps in the app switcher and then opening up FaceTime and making a video call.
To close all open apps, double press Home and swipe up off the top of the screen each and every app’s preview. Then restart your iPhone and open FaceTime and make a call.
My FaceTime worked fine, then all of a sudden it won’t. I logged in via my ID and password. All good, BUT THEN it won’t verify. It just loops and loops or else says unknown problem during verification. I have tried all of the things that have been suggested on line but nothing seems to work. I even tried setting up another ID but get the same problem. What can I do to fix it. It is on a desktop MAC not an iPhone and I don’t use iCloud or iMessage.
First, try launching FaceTime from the Applications folder (not the Dock) and see if it works from there.
If not, reset your Mac’s NVRAM. Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. Release the keys after 20-30 seconds, during which your Mac might appear to restart.
If FaceTime’s still not working, check your Mac’s Date & Time–turn off and on automatic date/time.
I faced a similar issue recently and spent way too much time trying to figure it out. Here’s what ultimately worked for me. First, backup your system before running this command.
1. Open Keychain Access (spotlight search for it or find it in your Utilities folder)
2. Choose category All Items
3. In the search bar, type in IDS
4. Select all items show and delete them
5. Follow steps 3-4 and type in FaceTime and then iMessage
6. Restart and try logging into FaceTime
If it doesn’t work, there’s one more file we can delete. We need to either use Terminal (Applications > Utilities) or drag a preference file to the trash
1. Open Terminal
2. type in this exactly: sudo rm /library/preferences/com.apple.apsd.plist
3. press return
4. close Terminal and restart the computer
5. open FaceTime and try logging in again
If you’d rather drag the item to the trash. Navigate to your Hard Drive/Library/Preferences, locate the file com.apple.apsd.plist and drag that item to your Trash. Then restart and try logging into FaceTime again.
Hello please help, my iPhone has jammed on FaceTime, I called my wife on it this morning, and it’s still saying after 12hrs am still face timing her, how do I fix this as its not letting me call her or answer here calls either, is there a problem, please can you help
Andrew x
Oh, that’s a terrible problem. Try fully closing the FaceTime app on your iPhone by double pressing the Home button (or swiping up the Home Gesture Bar) and then tapping and swiping the FaceTime App preview off the top of your screen to close it. The call should end. After doing that, restart your iPhone normally and see if everything is back in business as usual.
Dear Sirs
I purchased my IPad in Dubai UAE but now have retired to Mexico. Is there any way that I can get FaceTime on my IPad now that I have moved location
Regards
Keith
Sorry to hear about your problem getting FaceTime working on the iPad you purchased from Dubai. Unfortunately, at this time any device purchased originally in Saudi Arabia, United Arab Emirates, or Pakistan do not allow a user to download, install, and use FaceTime–even when used in countries that allow FaceTime.
To verify if your iPad’s model is one on this FaceTime restricted list, open Settings > General > About
If your iPad’s model number includes an AB, AE, or AH just before the slash, FaceTime cannot (at this time) be enabled. In that case, your iPad was designated for sale in those countries where FaceTime is banned.
FaceTime rings. I try to swipe screen to answer, but nothing happens. Missed Birthday call from my daughter and grandchildren this morning. Luckily knew it was them and I had to ring back. This is really frustrating. They are moving abroad soon and FaceTime will be our main way of communicating.
hi every time I try to login on to the FaceTime or iMessages I get this messages error loading account.
I have had reset my password number of times still it is showing as errors.
whenever i use facetime the other person can see me, but i can’t see them and it only shows a black screen (i can see myself in the corner though). i’ve tried deleting facetime and reinstalling it but it didn’t work. what should i do?
i recently updated my mac air and from that time my facetime is not working . I tried to make new apple id n use that also on facetime but still i am getting error message . what to do ?
Every time I call someone, or someone calls me, they can’t see me and my face doesn’t show up in the little box but the little box is still there. how can I fix that?
Sorry to hear about your issues with FaceTime’s camera. Does your front facing camera work in other apps? If you aren’t seeing your image in that box, then it sounds like either your forward facing camera isn’t working normally OR the FaceTime app is having a problem recongizing the camera’s feed. So open your Camera App and see if both cameras function normally.
First, close all apps that can access the camera(s). Double press Home or swipe up the Home Gesture Bar. Find all apps including FaceTime that access your camera and swipe up on their app preview to close. Once all apps are closed, force restart your device.
On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Then open FaceTime and see if your front-camera works.
If not, update your iOS to the latest version your device accepts. Make sure you backup first.
Now, if your front-facing camera isn’t working at all–on any app. Try these steps to see if your camera shutter is closed. If nothing works, it’s probably a harware problem that needs fixed.
However, if your front facing camera works with other apps but not FaceTime, try the following:
Reinstall your FT app. Go to Settings > General > iPhone (or iPad) Storage and scroll down the list of apps to locate FaceTime. Tap that and press Offload App. Confirm to Offload. Then restart.
Once restarted, return to that same menu and select Reinstall App. After FT reinstalls, restart again. Then try using FT.
If nothing helps, it’s defintely time to take your device for inspection at an Apple Store or Service Repair Center. Ask them to run diagnostics and make sure you explain your issue as well as everything you’ve tried.
Since installing IOS 10 I cannot hear the people I’m calling on FaceTime. I see them & they hear & see me. Also my AppStore icon is all in Spanish now too. I lived in Spain 2 years ago. Can you help?
I can’t FT with my wife as when FT it only holds around 5 seconds and then the connection fail.. but when she’s FT with her friends the problem didn’t happen. Help please.
Wow, sorry to hear that you and your wife are having problems with FaceTime. Let’s reactivate it by going to Settings > FaceTime and toggling off. Once off, wait 20-30 seconds and toggle it back on. When activation is complete, check all your information under You can be reached by facetime at and make sure it includes your email and your phone number (if using an iPhone.) Also, confirm that the Apple ID listed is correct–if not, tap it and update the information.
Next, let’s reset your network settings. Go to Setttings > General > Reset > Reset Network Settings. This process removes any stored WiFi passwords so have those available to re-enter before performing this reset.
Once completed, restart your device by powering off, waiting 10-20 seconds, and powering back up.
After the restart, choose a WiFi network (the fastest and most stable available) and then open your Contacts App and locate your wife’s information card. Check that FaceTime is highlighted in the icon section below her name. If so, tap the FaceTime icon and see if you can now make a FT call to her.
If successful, disconnect that call and ask her to call you via FaceTime–see if that works.
I used to be able to receive FaceTime calls on my MAC OS10 but now the connection always fails. I can receive FaceTime on my iPhone and iPad successfully. I want to be able to use my MAC again for FaceTime calls.
Other than deleting and reinstalling the app (which is quite involved) as suggested in a previous comment, have you come up with another fix?
Sorry you’re having troubles with FaceTime. If you havent’t check your Mac’s Date&Time, do that:
Verify that the Date, Time, and Time Zone are set correctly:
Go to System Preferences > Date & Time > Date & Time
Turn On “Set Automatically” (if it’s already on, turn off, wait 20 seconds, and turn back on)
Click the Time Zone tab and confirm
If that doesn’t do the trick, try changing your DNS Settings:
Update your Mac’s DNS settings to Google’s open DNS. Here is how: Click System Preferences > Network > Select Network (Wi-Fi) > Advanced > the DNS tab > click the + button to add Google DNS, enter 8.8.8.8 and 8.8.4.4. Click OK then Apply.
My wife cannot receive Facetime calls but can place them. Her profile on my phone does not show the Facetime icon highlighted, it shows a grayed out “video” symbol where the Facetime icon normally appears on a profile. When she calls me, the Facetime icon appears on my contact info on her phone.
I have checked and re-checked all the settings, restarted her phone, deleted and re-installed Facetime, but nothing changes. It seems to be a setting on her phone but I cannot find it. SHe is signed in to her AppleID, the Facetime and Camera options are on under restrictions.
Since she can place Facetime calls, it seems like it must be a setting in her phone or her AppleID profile that is preventing everyone else from seeing her Facetime capability in their profiles of her.
HELP
I can’t use my FaceTime anymore I’ll call or receive calls and when they answer or I do they’re frozen from the get go or if I receive a call it will Ring but when I try to answer it hangs up before I can, how do I fix this?
Sorry, you’re having trouble with your FaceTime calls. First, let’s close the FT app by double pressing home (or swiping up the Home Gesture Bar), locate the FaceTime App Preview, and swipe up to close it. Once the app is closed, force a restart by:
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Once you’ve completed the restart, try FaceTime again.
If that doesn’t help, visit FT’s Settings (Settings > FaceTime) and check that you do not have anyone on your Blocked list–if you do delete these (you can add them again later.) Then look through all your FT settings, make sure your Apple ID, and the phone numbers and email addresses listed under can be reached at and caller id are accurate and have a checkmark next to them–caller id allows just one checkmark.
After unblocking anyone and verifying settings, try FT again. If it still isn’t working as expected, let’s reactivate FT by toggling FaceTime Off, waiting 30 seconds, and toggling back on (go to Settings > FaceTime.)
If none of these options help, let’s reset your settings. Go to Settings > General > Reset > Reset All Settings. This action does not erase any data but does return things like wallpaper, accessibility settings, WiFi passcodes, and any personalized settings back to defaults. It also helps clear any settings that maybe obstructing apps.
Hopefully, one of these tips works for you. If not, let us know.
I can’t see myself when using FaceTime the small box is translucent the other person cant see me but I can see them.. front camera app works just fine just not on FaceTime. pls help
All of a sudden when I FaceTime I am sideways on the screen, and the other person has to turn their phone so they can see me correctly.mthis never used to happen. How Can I fix it?
We haven’t heard of this particular problem before, so wow! Start by closing the FaceTime app by double pressing Home or swiping up from the Home Gesture Bar and then locating FT’s app preview and swiping up, off the top of your screen, to close it. Then restart your device and open FT again. See if the problem persists.
Also, make sure you don’t have your screen orientation locked. Swipe in control center and check that the screen orientation icon is not highlighted. If it is, tap it to toggle off.
Finally, try to calibrate your compass. Check that this setting: Settings>Privacy>>Location Services>>System Services>>Compass Calibration and toggle it on and off a couple of times. Then toggle your location services on/off a couple of times (Settings > Privacy > Location Services)
I have a mac computer and have been using FaceTime but recently when I call someone on FT they can see and hear me but I cannot see them but I can hear them. This is happening with all my contacts and just started.
What do I do to fix it.
Thank you
Oh that’s frustrating! Normally, I would think it was a problem on the other user’s end–but since this is happening to everyone, that’s highly unlikely.
Have you tried completely signing out of FaceTime, closing the app, and then relaunching FT and signing back in?
Also check your FaceTime preferences and make sure all the fields are filled out with the correct information.
Removing all recents may also help–it’s an option under the FaceTime menu.
If none of these does anything, you could delete the FaceTime App and then reinstall. But it is a pain! That’s because FaceTime is an app that came with macOS, so to get it back you have to reinstall all of macOS. It might help but it’s an extreme fix. If you decide to go this route, please backup before proceeding with a reinstall.
That’s all I got. I’ll keep thinking and looking into it.
my facetime works with all contacts but one we cant hear each other we both have tried the mute button turning it off and back on what should I do next
I got an iphone 4 an my FaceTime don’t work sometime an I can’t send pictchers sometime an then I can’t use the internet sometime but if my phone go dead an when I turn it back on then every thing won’ts to work y does it do that
Just tried setting up Face Time. received email that said my Apple ID had been verified but it Keeps saying there is an error in activation when I try to sign in. …says to retry…didn’t work…went out of FaceTime X2…still won’t work. Thoughts?
has anyone experienced the following for a video call on facetime:
comp1 = remote computer Macbook air
comp2 = local computer Macbook pro
receiving facetime from comp1 shows video landscape full screen of comp1 on comp2 but screen from comp2 clipped 2/3 on comp1
video call from comp2 to comp1 works fine both ways with full screen.
Any idea what the problem is here. I only have this with one caller, all other facetime calls work fine both ways.
Each time I use FaceTime and in the middle of a conversation my I pad loses connection., and I am constantly ringing back. This happens all the time after only a couple of minutes talk/video time. Can someone advise me how to rectify this problem. MY internet connection is very strong and have used this in various locations and it does the same. Please help me solve this as this is the only way I can keep,in touch with my family abroad. THank you.
May I add rhat this in a recent problem, having always been able to good connections with FaceTime before.
That’s not good. Have you tried deleting the FaceTime App and then reinstalling it via the App store? If you are running any version of iOS 10, you now can delete many native Apple apps, including FaceTime.
Chances are they have their camera off or have placed a restriction on FaceTime using their camera. In many cases, the problem is not on your end, especially if they see you.
It may have something to do with the camera being used for another app while FaceTiming. Both of you should try restarting it and make sure none of the camera apps are open
I bought a iPad in Dec 2016 in us, it was working fine, face time was working. By Jan 2017 end I came to India, iPad is working well, but face time not working, I am using wifi, and the connection is good
Are you both you and your caller connected to WiFi? If so, check if you have sufficient bandwidth and try pinging to see what numbers you get (low ping numbers required for FaceTime to work properly)
There’s an article for iOS 10 specifically–take a look at the tips offered there. FaceTime and iOS10
The receiving person’s device does not ring ( gets a missed call message).
When that person calls, my device rings and FaceTime works. Can someone help me.
edit your friend’s contact and change the listed phone number from “mobile” to “work:” FaceTime always tries calling the number marked as “mobile” or ‘iPhone” first and only if it doesn’t find one it tries an email address. So give this a try and see if FaceTime uses the email address and you successfully establish a call. Also make sure your friends’s settings are NOT set to ‘silent’ or ‘do not disturb’
I cannot get facetime to connect….everything is enable and its telling the person on the other end that Im not available for facetime. I do not have a provider but am running on a solid wifi network,
Face time on my iPad 2 consistently displays a 5 in a red circle. I have hard reset and it comes back. It implies five missed calls. When none have been made or missed.
I have a unique problem!!! Please help!!!!! Someone sent me the effective power iMessage hack which made it impossible to open the iMessage app, and I was able to get back onto the iMessage app after a long time of trying various fixing techniques, but since then I think, my iMessage and FaceTime are disabled by itself, and I settings it won’t let me activate them, the sliding circle doesn’t move and I can’t open the FaceTime settings at all. The FaceTime app is on the home screen but when I open it it says it is disabled and kicks me out. Also, I can’t access the info for my iCloud account in settings either, it’s faded out like FaceTime. PLEASE IF ANYONE KNOWS HOW TO HELP ME I DESPERATELY NEED HELP TO FIX THIS!!!
Problem with FaceTime for the last month. iPad is on ios 8.3, problem started before the upgrade. Went through all the troubleshooting steps several times. Apple ID is good, FaceTime works on m MacBook and iPhone 5S using the same account. Apple Id is entered for both iMessages and FaceTime. I open FaceTime and click on Next, get a message to check email, never get the email. Tried a dozen times. Went to Apple Id on the web, logged in, get an error the Apple ID is already in use on another account. How do I find out which accoutn?
Does Face Time work also for Blackberry Q10? I don’t have any Mac/Apple application. Could it be downloaded and used also in computers with Windows?
Thank you very much in advance for your help!
I am able to connect to others using my iPhone 4 but NOT my MacBook Pro. I cannot even talk to myself using my phone to my computer. My computer is running the most up to date (without paying) Face time 1.0.3. I have tried to purchase the 1.0.5 and it tells me face time is already installed on this computer and to see if there are any software updates…which there aren’t. How can I change the phone number or email that my computer uses? There is no tab to “update profile”. Please help, I would really like face time to work on my computer.
My friend and I have tried to face time and it has always failed. It’s starts connecting and then fails, she says face time has not been working for her and it has not worked for me either! What should we do?
Seems the problem only occurs when trying FT with iPhone . FT works between other devices…..sure would like to know what to do so we can call family on their iPhone.
I had the same problem. I plugged my phone and then my ipad into my computer I was then prompted to update to the latest ios. I did this and turned my camera on in settings, privacy locations services.
I’m also having that same problem. I can place and receive calls but it never connects. It’s been going on for two days in a row. I’ve been using FT for the past yeear on a daily basis and this has never happened. I have reset my internet connection/router and ipad as well but it didn’t help. Anything major going on with FT?
Same freakin problem here. Don’t know what to do. Powered off then turned back on. Checked to see if facetime is on, which it is. Calls to the other person, connects then disconnects. Other people calls in to facetime and it disconnects right away as well. What’s going on? There’s so many people having this issue yet there’s nothing that Apple can resolve it? Are they trying to make us buy a new phone? Well, if anyone has any ideas of troubleshooting this, please let us know. Thanks!!
I can connect with Face time on my I Mac (Snow Leopard OSX version 10.6.3) with video at each end, but the person I am contacting cannot hear me. We can hear them. Please help
For no apparent reason FaceTime stopped working on my MacBookPro. Cam works but the contact list looks different and I can’t – double click – a name and dial out. thanks, kcs
I am having a problem with face time, I can call i phones and i pads but…when someone tries to call me they say it just rings and I never hear or see that someone has called! Help I’m new to this mac!
If your using Straight Talk as I am .. I think St has iMessage and FaceTime blocked due to data usage. I have a att sim and face time has NEVER worked with st . I am Jailbroke and use tetherme it sends mms fine but face time has not worked since I started 2 years ago
Also YOU WILL NOT GET ANY ANWSER’s HERE THEY JUST PUT UP THIS INFO WHICH IS TOTAL BS THIS IS ONLY TO DRAW TRAFFIC HERE THAT’S IT GOOGLE THIS PROBLEM AND YOU’LL SEE THERE IS NO FIX FOR FACETIME
Hi! I have my iphone5 bought in abu dhabi. Im using it in the philippines. I cant find facetime. How can i have facetime? Is there a way? Pls help. Thanks!
FaceTime and messaging stopped working for second time in six months. I am really sick of this appliance.bought it to keep in touch with family and its a nightmare. Last time I was talked thru a complete reboot over two days on phone. Don’t have the stomach to do all that again and let’s face it at the price I shouldn’t have to. I give up
My facetime has not worked since I got it, I have made sure EVERYTHING is on but it still won’t work. I think it is because I don’t have my contacts email addresses but I don’t know how to sync Facebook into contacts….. Please help!
We can receive facetime calls but as soon as we try to facetime anyone the screen goes black and we get a message poor connection try again later. Help please.
Have an ipad 3. Face time enabled. Using email address. When I try to facetime someone on their iphone 4, rings on my side, but not on theirs. Any thoughts?
I have iPad 2 and most of the time face time works untill I restart the router. After connecting back to the home wifi, FaceTime stop working. I tried making a call but it doesn’t ring and I couldn’t get any calls as well. I found some advice they said try connecting to the public wifi and switch to home wifi again and it works!!
FaceTime works perfectly fine for me but once Internet connection is lost it takes up to an hour before I can make a call through facetime again! Takes about 2 minutes to connect to WiFi…..losing my patients!!!
I would like to be able to use facetime. I have a Ipad2 and a Mac both with facetime on them. They are both on a Wi-Fi. When someone calls me the screen to Accept or Decline appears. When I Accept the call nothing happens. I just get the screen of me looking at my self. Please can some one help me.
I have iphone 4s and it jailbroken,with FaceTime.myself and my spouse have iphone 4s jailbroken and everything enabled but envy time we FaceTime it says called failed soon as she or me answers? Please help!!!!!!
I have iPhone 4.3.3 i activate face time icon from setting and after that when i call it says ” face time is not activate on this iphone and when i go back to setting face time off now meter ho many time i switch it on it off automatically
Pls help me
I have a unusual problem; it connects into the call, but the screen remains black and makes strange noises. PLEASE HELP ASAP. I have an ipod 4th gen and it works everytime this is the first time FT has failed. Thanks.
I got trouble on ipad 3 new ipad 2 thing
1. When Get Facetime Calling from other After j press Greenbutton For Acept But Stuck on Green and My Friend Told me im pause camera so i dont know how to un pause cam From ipad and
2. Many Time Lose signal But it Wifi Celular Still Connected i dont know what happen i dont need to change new one Charge me 200 for new just need to know what happen this About Restricktion Yes i Turn off ping Pls Tech me how to do thanks
I had the same issue, Facetime, photobooth and camera all disappeared from my ipad 2. Even apps that needed to use the camera, such as WordLens, started not working.
It turned out to be because I had setup an exchange mail account on my ipad so I could check work emails while I was on Holiday. As soon as I removed the mail account, everything came back!
Not sure what the root cause is, but I’ve verified this now I’m back at work by getting a colleague to do the same thing, and their facetime etc also disappeared, and came back when they removed the mail account. However, Iphone 4 users dont have the issue. Very odd…
After unsuccessfully searching several other official Apple troubleshooting websites for helpful information on why FaceTime was no longer available on my iPhone4, this website suggested checking Settings/Phone/Facetime, which I found to be disabled. THANK YOU!
I’m unable to receive video film but just sound on FaceTime it has only recently started to do this I’m missing my new granddaughter videos please could you help many thanks
Hi~ having problems with my face time on my apple 1pad.
not able to add any new contacts, this used to appear at the top .
now all I get in the date and Edit , showing in a blue color.
Thank you, for your time
When I FaceTime, after exactly five minutes, I get a poor connection message. And we lose sight of each other. What can I do to correct this?
when i use facetime on my ipad it ring but the call doesn’t go through.but when i cll from other devices to my ipad using the same icloud it rings and connect. Please send me a solution.
i reset the whole ipad several times tried changing every setting possible but no help.
All of a sudden, when I FaceTime from my phone it rings on my end but not on the device who I’m calling.
I’ve reinstalled FaceTime and restarted my phone, to no luck.
Please help
I am a therapist in Scotch Plains, New Jersey, and I’m having trouble connecting with my patients for appointments using FaceTime even though it was working up until today.
Thank u.
I am unable to add a contact to Face Time
Hi. I’m in an awkward position.
Due to covid-19, my mom (72) has been stuck in a hospital lockdown the past few months. She is not tech savvy.
Her FaceTime isn’t working (iPhone 5c). She can call out using her cellular and she can watch movies on amazon prime app but can’t make or FaceTime or FaceTime Audio calls. Nor can she receive cellular. I’ve even used what’s app video/ and audio and she can’t receive.
The hospital restriction doesn’t allow visitors so can cant see or even get my moms iphone.
I’ve had nurse do a reset of the iPhone… but they don’t seem to want to help.
My mom just hangs up on me in frustration when I ask her to do the stuff on her end and I don’t hear back from her until she calls back… sometimes days later.
Help.
Hi Carlton,
Oh, I am so sorry and hope your mother recovers soon. What a terrible predicament and sadly, you and your mother aren’t alone in these types of problems.
Have you updated your device to iOS 13.4.1? Apple just released this update to fix a FaceTime bug where users could not connect FaceTime calls with devices running older versions of iOS. Hopefully, this works for you and your mother since it involves you working on your device and not your mothers.
Another suggestion is to try FaceTime calling your mother using another Apple device–to rule out that the problem is not your device.
I know you mention that the nurses reset the device–did they perform network settings reset? This might help if it wasn’t already done. To do this, go to Settings > General > Reset > Reset Network Settings.
After resetting the network, any WiFi passcodes need to be re-entered.
If problems continue, please reach out again.
We wish you and your family better health and hope your Mother recovers and comes home soon.
Liz
the only thing you need to do to enable facetime is to turn on “settings” in mobile data.
once this has been done go back to facetime and turn it on
Hello,
I am using a new Macbook Pro. When I facetime call someone, my image takes up the entire screen and I cannot see the contact. My contact can see me though. This used to work normally but stopped suddenly. Any idea what’s going on?
Hi Kayvon,
Go to FaceTime’s top menu and choose Video–change the options and see if it makes a difference.
The camera on my FaceTime and photo booth isn’t working. When I open photo booth I have a black screen. When I make FaceTime call I can see the person I call but they can’t see me. I get two different messages. “Camera is being used by another app”and “FaceTime has been paused”. I have closed all apps and turned off the Ipad several times, but that doesn’t help. Any suggestions?
Hi
My Mum can Video call me via FaceTime from her iPad to my MacBook Pro but I cannot video call her.
The audio button is green and the video is greyed out.
Even if I press the green audio button nothing happens.
Is this something that she needs to change on her iPad or I need to change on my MacBook?
We are connecting through her email address.
Hi Leigh,
A couple of thoughts:
1) Make sure your Mum is added to your MacBook’s Contacts app and that the email you list for her is the same email attached to her Apple ID
2) If you ever use external cameras or mics, make sure those are not connected to your MacBook. Then, check your FaceTime’s Video Menu from the top menu bar and ensure that those external cameras/mics aren’t selected
3) Test your camera in another application to ensure it works–open Photo Booth and test your internal camera
4) Quit FaceTime, open the Contacts app, and choose to FaceTime your Mum via the FaceTime video icon
Hope something here helps, if not let us know.
Liz
My question is regarding my son’s iPhone 11
Why is the FaceTime audio working but his FaceTime video is not ? Is that possible? Please be advise … thanks
Hi Nancy,
Try Settings > General > Date & Time and turn on Set Automatically.
Then, close and reopen FaceTime app
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
my friend has a iPhone 8plus, I have a XSMax, when he tries to FaceTime he gets 10 rings but it’s not ringing on my end, Then will FaceTime again, I answer the call only to get connecting…. won’t connect. Then 3rd time FaceTime it will connect for a few moments, frozen connection then says reconnecting then call drops. 4th FaceTime comes through, connects for a few minutes then I lose the video but have the sound, then it says poor connection or paused? What is causing this? Then it will work the rest of the day? When he uses a XSmax or XR iPhone this problem doesn’t happen. Please help.
sk
My FaceTime says it’s connecting but doesn’t connect
FaceTime connects but disconnects within 30 seconds
Hi Rose,
Unfortunately, this appears to be a problem for quite a few folks! How frustrating indeed.
Let’s try a couple of things and see if we can improve the situation.
1. Close all open apps by double pressing the home button or swiping up the home gesture bar and then swiping up all app previews off the top of your screen. Do this for all app previews until none remain–and all you see is your home screen
2. Restart your device by powering off, waiting for 1 minute, and powering back on
3. Open Settings app and reset your network settings. Make sure you know the WiFi passcode before doing this as you need to enter it in again. Go to Settings > General > Reset > Reset Network Settings
4. After resetting your network, go to Settings > WiFi and connect to your network entering the passcode
5. Try FaceTime again
Also, please consider providing Apple your user feedback. Describe your problem with FT and let them know when this behavior started (for example, after updating to the latest iOS or so forth).
Another option to try, if available connect to a cellular data network instead of WiFi and see if FaceTime works. Some readers found this option worked for them.
Liz
I, too, am getting disconnected after 19 seconds.
I have check my IOS Via ITunes and there is nothing there or in software updates that need to be updated.
I was going to uninstall FaceTime then reinstall, but don’t know how….would that work?
Hi Pixie,
Some folks have success with the following steps–make sure you do each step as listed, in the order as they are shown:
1. Toggle off Facetime and then iMessage
2. Restart your device
3. Go to Settings > General > Reset > Reset Network Settings
4. Restart again
5. Toggle on Facetime and then iMessage
6. Yup, one more restart
Now try FaceTime and see if it works.
If the problem happens with just one contact and not all contacts, try a restart on BOTH devices and then see if you can facetime with each other.
My FaceTime disconnects at 19 seconds every time I use it.
Hi Mary,
Several other readers report similar problems. It seems the latest iOS update solved their problems–have you tried updating your iOS yet? If possible, update via iTunes using a Mac or Windows PC.
If not possible, update via Settings > General > Software Update.
Just make sure you backup your device before you update, no matter the method.
my facetime will not show my face it’s a black screen and it doesn’t show me at all. and i did exactly what the article said to do and it still didn’t work.
HI Alanna,
Sorry to hear about FT not working on your device. Have you tried deleting the app and then reinstalling it and signing back in with your Apple ID?
Also, check to make sure nothing is blocking your camera–i.e. a case or something else.
If neither of these tips help, you could try to reset all your settings. This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms.
Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
So you need to reconfigure these settings once your iPhone or iDevice restarts.
Before you take this action, backup your device via iTunes or iCloud.
To reset all settings, go to Settings > General > Reset > Reset All Settings.
Sam
When I use FaceTime on my iPad and minimize the FaceTime window, it will not not go large again. I have to power down to disconnect.
.
Hi Mark,
Have you tried closing the FaceTime app?
Double press the Home button, then locate the FaceTime App Preview, swipe up on it off the top of your screen to close the app. While you’re at it, close all open apps in the same manner.
Then restart your device by fully powering down, waiting 30 seconds, then turning it back on.
Launch the FaceTime app and see if the problem is gone.
Sam
My FaceTime on my laptop has been working, but yesterday it stopped working. I can make a call and it will ring but the call is not being received on the other end. When others try to call me it is not being received.
Just a side note, it has been working and is still working on my phone, so I am not sure why it is not working on my computer.
Thanks for trying to help,
Elizabeth W.
Hi Elizabeth,
Try signing out of FaceTime by opening up the FaceTime app, going to Preferences, and under settings tap sign out. Once signed out, restart your Mac and then open the FaceTime app again and try signing in.
If the problem persists, let us know.
Sam
Hi. When I FaceTime someone, the screen where the video of them should be is black. I have made sure my Apple ID is verified, I have turned the ability to FaceTime on and off, I have turned my phone off and on, I have deleted FaceTime and then redownloaded it, I have tried hanging up and calling back, I have turned off Wifi and tried to just use my data, and still nothing is working. Sometimes the video works, but other times it will refuse to. Please help me fix this issue. Thanks.
Hi Toriee,
So sorry to hear about your problems with FaceTime and your phone. Have you checked your restrictions? Also, make sure you update your iPhone’s iOS (Settings > General > Software Update). Many readers reported this bug in early versions of iOS 11–later versions appear to fix this issue.
Please backup your device via iCloud or iTunes before updating your iOS on your phone.
Another possibility is that a different app is highjacking your camera during FT calls. Try closing out all of your apps in the app switcher and then opening up FaceTime and making a video call.
To close all open apps, double press Home and swipe up off the top of the screen each and every app’s preview. Then restart your iPhone and open FaceTime and make a call.
Hope this helps,
SK
My FaceTime worked fine, then all of a sudden it won’t. I logged in via my ID and password. All good, BUT THEN it won’t verify. It just loops and loops or else says unknown problem during verification. I have tried all of the things that have been suggested on line but nothing seems to work. I even tried setting up another ID but get the same problem. What can I do to fix it. It is on a desktop MAC not an iPhone and I don’t use iCloud or iMessage.
Hi Peter,
First, try launching FaceTime from the Applications folder (not the Dock) and see if it works from there.
If not, reset your Mac’s NVRAM. Shut down your Mac, then turn it on and immediately press and hold these four keys together: Option, Command, P, and R. Release the keys after 20-30 seconds, during which your Mac might appear to restart.
If FaceTime’s still not working, check your Mac’s Date & Time–turn off and on automatic date/time.
I faced a similar issue recently and spent way too much time trying to figure it out. Here’s what ultimately worked for me. First, backup your system before running this command.
1. Open Keychain Access (spotlight search for it or find it in your Utilities folder)
2. Choose category All Items
3. In the search bar, type in IDS
4. Select all items show and delete them
5. Follow steps 3-4 and type in FaceTime and then iMessage
6. Restart and try logging into FaceTime
If it doesn’t work, there’s one more file we can delete. We need to either use Terminal (Applications > Utilities) or drag a preference file to the trash
1. Open Terminal
2. type in this exactly: sudo rm /library/preferences/com.apple.apsd.plist
3. press return
4. close Terminal and restart the computer
5. open FaceTime and try logging in again
If you’d rather drag the item to the trash. Navigate to your Hard Drive/Library/Preferences, locate the file com.apple.apsd.plist and drag that item to your Trash. Then restart and try logging into FaceTime again.
Hope one of these works for you. Keep us posted.
Sam
Hello please help, my iPhone has jammed on FaceTime, I called my wife on it this morning, and it’s still saying after 12hrs am still face timing her, how do I fix this as its not letting me call her or answer here calls either, is there a problem, please can you help
Andrew x
Hi Andrew,
Oh, that’s a terrible problem. Try fully closing the FaceTime app on your iPhone by double pressing the Home button (or swiping up the Home Gesture Bar) and then tapping and swiping the FaceTime App preview off the top of your screen to close it. The call should end. After doing that, restart your iPhone normally and see if everything is back in business as usual.
If the problem persists, let us know
SK
Dear Sirs
I purchased my IPad in Dubai UAE but now have retired to Mexico. Is there any way that I can get FaceTime on my IPad now that I have moved location
Regards
Keith
Hi Keith,
Sorry to hear about your problem getting FaceTime working on the iPad you purchased from Dubai. Unfortunately, at this time any device purchased originally in Saudi Arabia, United Arab Emirates, or Pakistan do not allow a user to download, install, and use FaceTime–even when used in countries that allow FaceTime.
To verify if your iPad’s model is one on this FaceTime restricted list, open Settings > General > About
If your iPad’s model number includes an AB, AE, or AH just before the slash, FaceTime cannot (at this time) be enabled. In that case, your iPad was designated for sale in those countries where FaceTime is banned.
SK
FaceTime rings. I try to swipe screen to answer, but nothing happens. Missed Birthday call from my daughter and grandchildren this morning. Luckily knew it was them and I had to ring back. This is really frustrating. They are moving abroad soon and FaceTime will be our main way of communicating.
hi every time I try to login on to the FaceTime or iMessages I get this messages error loading account.
I have had reset my password number of times still it is showing as errors.
My FaceTime doesn’t have camera. Anymore can’t make calls very frustrating
whenever i use facetime the other person can see me, but i can’t see them and it only shows a black screen (i can see myself in the corner though). i’ve tried deleting facetime and reinstalling it but it didn’t work. what should i do?
i recently updated my mac air and from that time my facetime is not working . I tried to make new apple id n use that also on facetime but still i am getting error message . what to do ?
Hi Shirya,
Sorry about your problems with FaceTime after updating your MacBook Air. What exact error message are you getting?
Liz
Every time I call someone, or someone calls me, they can’t see me and my face doesn’t show up in the little box but the little box is still there. how can I fix that?
Hi Jordan,
Sorry to hear about your issues with FaceTime’s camera. Does your front facing camera work in other apps? If you aren’t seeing your image in that box, then it sounds like either your forward facing camera isn’t working normally OR the FaceTime app is having a problem recongizing the camera’s feed. So open your Camera App and see if both cameras function normally.
First, close all apps that can access the camera(s). Double press Home or swipe up the Home Gesture Bar. Find all apps including FaceTime that access your camera and swipe up on their app preview to close. Once all apps are closed, force restart your device.
On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.
On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo.
On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo.
Then open FaceTime and see if your front-camera works.
If not, update your iOS to the latest version your device accepts. Make sure you backup first.
Now, if your front-facing camera isn’t working at all–on any app. Try these steps to see if your camera shutter is closed. If nothing works, it’s probably a harware problem that needs fixed.
However, if your front facing camera works with other apps but not FaceTime, try the following:
Reinstall your FT app. Go to Settings > General > iPhone (or iPad) Storage and scroll down the list of apps to locate FaceTime. Tap that and press Offload App. Confirm to Offload. Then restart.
Once restarted, return to that same menu and select Reinstall App. After FT reinstalls, restart again. Then try using FT.
If nothing helps, it’s defintely time to take your device for inspection at an Apple Store or Service Repair Center. Ask them to run diagnostics and make sure you explain your issue as well as everything you’ve tried.
Keep us posted,
SK
Unable to see who I’m calling, I can hear them and they can see me and hear me
Since installing IOS 10 I cannot hear the people I’m calling on FaceTime. I see them & they hear & see me. Also my AppStore icon is all in Spanish now too. I lived in Spain 2 years ago. Can you help?
I can’t FT with my wife as when FT it only holds around 5 seconds and then the connection fail.. but when she’s FT with her friends the problem didn’t happen. Help please.
Hi Ash,
Wow, sorry to hear that you and your wife are having problems with FaceTime. Let’s reactivate it by going to Settings > FaceTime and toggling off. Once off, wait 20-30 seconds and toggle it back on. When activation is complete, check all your information under You can be reached by facetime at and make sure it includes your email and your phone number (if using an iPhone.) Also, confirm that the Apple ID listed is correct–if not, tap it and update the information.
Next, let’s reset your network settings. Go to Setttings > General > Reset > Reset Network Settings. This process removes any stored WiFi passwords so have those available to re-enter before performing this reset.
Once completed, restart your device by powering off, waiting 10-20 seconds, and powering back up.
After the restart, choose a WiFi network (the fastest and most stable available) and then open your Contacts App and locate your wife’s information card. Check that FaceTime is highlighted in the icon section below her name. If so, tap the FaceTime icon and see if you can now make a FT call to her.
If successful, disconnect that call and ask her to call you via FaceTime–see if that works.
Let us know if you are still having issues,
SK
I used to be able to receive FaceTime calls on my MAC OS10 but now the connection always fails. I can receive FaceTime on my iPhone and iPad successfully. I want to be able to use my MAC again for FaceTime calls.
Other than deleting and reinstalling the app (which is quite involved) as suggested in a previous comment, have you come up with another fix?
Thanks!
Hi Vivian,
Sorry you’re having troubles with FaceTime. If you havent’t check your Mac’s Date&Time, do that:
Verify that the Date, Time, and Time Zone are set correctly:
Go to System Preferences > Date & Time > Date & Time
Turn On “Set Automatically” (if it’s already on, turn off, wait 20 seconds, and turn back on)
Click the Time Zone tab and confirm
If that doesn’t do the trick, try changing your DNS Settings:
Update your Mac’s DNS settings to Google’s open DNS. Here is how: Click System Preferences > Network > Select Network (Wi-Fi) > Advanced > the DNS tab > click the + button to add Google DNS, enter 8.8.8.8 and 8.8.4.4. Click OK then Apply.
Hope one of these works for you! Let us know.
Liz
My wife cannot receive Facetime calls but can place them. Her profile on my phone does not show the Facetime icon highlighted, it shows a grayed out “video” symbol where the Facetime icon normally appears on a profile. When she calls me, the Facetime icon appears on my contact info on her phone.
I have checked and re-checked all the settings, restarted her phone, deleted and re-installed Facetime, but nothing changes. It seems to be a setting on her phone but I cannot find it. SHe is signed in to her AppleID, the Facetime and Camera options are on under restrictions.
Since she can place Facetime calls, it seems like it must be a setting in her phone or her AppleID profile that is preventing everyone else from seeing her Facetime capability in their profiles of her.
HELP
I can’t use my FaceTime anymore I’ll call or receive calls and when they answer or I do they’re frozen from the get go or if I receive a call it will Ring but when I try to answer it hangs up before I can, how do I fix this?
Rudy,
Sorry, you’re having trouble with your FaceTime calls. First, let’s close the FT app by double pressing home (or swiping up the Home Gesture Bar), locate the FaceTime App Preview, and swipe up to close it. Once the app is closed, force a restart by:
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Once you’ve completed the restart, try FaceTime again.
If that doesn’t help, visit FT’s Settings (Settings > FaceTime) and check that you do not have anyone on your Blocked list–if you do delete these (you can add them again later.) Then look through all your FT settings, make sure your Apple ID, and the phone numbers and email addresses listed under can be reached at and caller id are accurate and have a checkmark next to them–caller id allows just one checkmark.
After unblocking anyone and verifying settings, try FT again. If it still isn’t working as expected, let’s reactivate FT by toggling FaceTime Off, waiting 30 seconds, and toggling back on (go to Settings > FaceTime.)
If none of these options help, let’s reset your settings. Go to Settings > General > Reset > Reset All Settings. This action does not erase any data but does return things like wallpaper, accessibility settings, WiFi passcodes, and any personalized settings back to defaults. It also helps clear any settings that maybe obstructing apps.
Hopefully, one of these tips works for you. If not, let us know.
Liz
I can’t see myself when using FaceTime the small box is translucent the other person cant see me but I can see them.. front camera app works just fine just not on FaceTime. pls help
All of a sudden when I FaceTime I am sideways on the screen, and the other person has to turn their phone so they can see me correctly.mthis never used to happen. How Can I fix it?
Hi Kathy,
We haven’t heard of this particular problem before, so wow! Start by closing the FaceTime app by double pressing Home or swiping up from the Home Gesture Bar and then locating FT’s app preview and swiping up, off the top of your screen, to close it. Then restart your device and open FT again. See if the problem persists.
Also, make sure you don’t have your screen orientation locked. Swipe in control center and check that the screen orientation icon is not highlighted. If it is, tap it to toggle off.
Finally, try to calibrate your compass. Check that this setting: Settings>Privacy>>Location Services>>System Services>>Compass Calibration and toggle it on and off a couple of times. Then toggle your location services on/off a couple of times (Settings > Privacy > Location Services)
Hope something here helps. Let us know
I have a mac computer and have been using FaceTime but recently when I call someone on FT they can see and hear me but I cannot see them but I can hear them. This is happening with all my contacts and just started.
What do I do to fix it.
Thank you
Hi Donna,
Oh that’s frustrating! Normally, I would think it was a problem on the other user’s end–but since this is happening to everyone, that’s highly unlikely.
Have you tried completely signing out of FaceTime, closing the app, and then relaunching FT and signing back in?
Also check your FaceTime preferences and make sure all the fields are filled out with the correct information.
Removing all recents may also help–it’s an option under the FaceTime menu.
If none of these does anything, you could delete the FaceTime App and then reinstall. But it is a pain! That’s because FaceTime is an app that came with macOS, so to get it back you have to reinstall all of macOS. It might help but it’s an extreme fix. If you decide to go this route, please backup before proceeding with a reinstall.
That’s all I got. I’ll keep thinking and looking into it.
Liz
my facetime works with all contacts but one we cant hear each other we both have tried the mute button turning it off and back on what should I do next
— Not able to login to Facetime in MacBook Air, It is asking me to put my apple id and password , after that it is giving me the error as below —
An Error Occurred during Activation , please try again..
Its been a month that I’m not able to login to FaceTime in my MacBook Air..
— I need to disable my KEY Chain Access also. It is also creating so many problems.
I got an iphone 4 an my FaceTime don’t work sometime an I can’t send pictchers sometime an then I can’t use the internet sometime but if my phone go dead an when I turn it back on then every thing won’ts to work y does it do that
Just tried setting up Face Time. received email that said my Apple ID had been verified but it Keeps saying there is an error in activation when I try to sign in. …says to retry…didn’t work…went out of FaceTime X2…still won’t work. Thoughts?
Hi Linda,
Try the tips listed in this article . I hope one of these works for you.
Cheers, SK
has anyone experienced the following for a video call on facetime:
comp1 = remote computer Macbook air
comp2 = local computer Macbook pro
receiving facetime from comp1 shows video landscape full screen of comp1 on comp2 but screen from comp2 clipped 2/3 on comp1
video call from comp2 to comp1 works fine both ways with full screen.
Any idea what the problem is here. I only have this with one caller, all other facetime calls work fine both ways.
Each time I use FaceTime and in the middle of a conversation my I pad loses connection., and I am constantly ringing back. This happens all the time after only a couple of minutes talk/video time. Can someone advise me how to rectify this problem. MY internet connection is very strong and have used this in various locations and it does the same. Please help me solve this as this is the only way I can keep,in touch with my family abroad. THank you.
May I add rhat this in a recent problem, having always been able to good connections with FaceTime before.
Hi Lynn,
That’s not good. Have you tried deleting the FaceTime App and then reinstalling it via the App store? If you are running any version of iOS 10, you now can delete many native Apple apps, including FaceTime.
Cheers,
SK
Cannot get video on FaceTime, only audio. Just happened. They can see me, but I have only black screen.
Jean,
Chances are they have their camera off or have placed a restriction on FaceTime using their camera. In many cases, the problem is not on your end, especially if they see you.
It may have something to do with the camera being used for another app while FaceTiming. Both of you should try restarting it and make sure none of the camera apps are open
Cheers,
Liz
I bought a iPad in Dec 2016 in us, it was working fine, face time was working. By Jan 2017 end I came to India, iPad is working well, but face time not working, I am using wifi, and the connection is good
Hi Rama,
Are you both you and your caller connected to WiFi? If so, check if you have sufficient bandwidth and try pinging to see what numbers you get (low ping numbers required for FaceTime to work properly)
There’s an article for iOS 10 specifically–take a look at the tips offered there. FaceTime and iOS10
Wishing you the best of luck,
Liz
The receiving person’s device does not ring ( gets a missed call message).
When that person calls, my device rings and FaceTime works. Can someone help me.
edit your friend’s contact and change the listed phone number from “mobile” to “work:” FaceTime always tries calling the number marked as “mobile” or ‘iPhone” first and only if it doesn’t find one it tries an email address. So give this a try and see if FaceTime uses the email address and you successfully establish a call. Also make sure your friends’s settings are NOT set to ‘silent’ or ‘do not disturb’
Cheers,
Liz
How can I get my FaceTime ion turned off right now
I cannot get facetime to connect….everything is enable and its telling the person on the other end that Im not available for facetime. I do not have a provider but am running on a solid wifi network,
I can’t even send or receive imessages
Me neither
When I go to my celluar data setting and enable my FaceTime it’s disables itself and I can’t fix it at all.. I’ve tried everything
I tried face timing my friend and she just got ft and it says connecting but it doesn’t connect and I tried several times but it won’t work
Face time on my iPad 2 consistently displays a 5 in a red circle. I have hard reset and it comes back. It implies five missed calls. When none have been made or missed.
How do I get rid of the 5 permanently?
I have a unique problem!!! Please help!!!!! Someone sent me the effective power iMessage hack which made it impossible to open the iMessage app, and I was able to get back onto the iMessage app after a long time of trying various fixing techniques, but since then I think, my iMessage and FaceTime are disabled by itself, and I settings it won’t let me activate them, the sliding circle doesn’t move and I can’t open the FaceTime settings at all. The FaceTime app is on the home screen but when I open it it says it is disabled and kicks me out. Also, I can’t access the info for my iCloud account in settings either, it’s faded out like FaceTime. PLEASE IF ANYONE KNOWS HOW TO HELP ME I DESPERATELY NEED HELP TO FIX THIS!!!
Problem with FaceTime for the last month. iPad is on ios 8.3, problem started before the upgrade. Went through all the troubleshooting steps several times. Apple ID is good, FaceTime works on m MacBook and iPhone 5S using the same account. Apple Id is entered for both iMessages and FaceTime. I open FaceTime and click on Next, get a message to check email, never get the email. Tried a dozen times. Went to Apple Id on the web, logged in, get an error the Apple ID is already in use on another account. How do I find out which accoutn?
Does Face Time work also for Blackberry Q10? I don’t have any Mac/Apple application. Could it be downloaded and used also in computers with Windows?
Thank you very much in advance for your help!
I am able to connect to others using my iPhone 4 but NOT my MacBook Pro. I cannot even talk to myself using my phone to my computer. My computer is running the most up to date (without paying) Face time 1.0.3. I have tried to purchase the 1.0.5 and it tells me face time is already installed on this computer and to see if there are any software updates…which there aren’t. How can I change the phone number or email that my computer uses? There is no tab to “update profile”. Please help, I would really like face time to work on my computer.
Thank you
Since last update IOS…I cannot add new contacts to FaceTime except by using address book and I cannot add FaceTime camera to the address post??
My friend and I have tried to face time and it has always failed. It’s starts connecting and then fails, she says face time has not been working for her and it has not worked for me either! What should we do?
Seems the problem only occurs when trying FT with iPhone . FT works between other devices…..sure would like to know what to do so we can call family on their iPhone.
I had the same problem. I plugged my phone and then my ipad into my computer I was then prompted to update to the latest ios. I did this and turned my camera on in settings, privacy locations services.
iPhone4s/FaceTime says connecting but never does then says Call failed what should I do?
I’m also having that same problem. I can place and receive calls but it never connects. It’s been going on for two days in a row. I’ve been using FT for the past yeear on a daily basis and this has never happened. I have reset my internet connection/router and ipad as well but it didn’t help. Anything major going on with FT?
same problem.will ring but then call drops out why?
Rickrob, sean …. Dawn….anyone??Your issues sounds like what’s going on with mine. Did u ever figure out how to fix?
I am having the same problem with all of our devices (4 total). I get ‘call failed’. Anyone know how to fix this problem or where to start for help?
Same freakin problem here. Don’t know what to do. Powered off then turned back on. Checked to see if facetime is on, which it is. Calls to the other person, connects then disconnects. Other people calls in to facetime and it disconnects right away as well. What’s going on? There’s so many people having this issue yet there’s nothing that Apple can resolve it? Are they trying to make us buy a new phone? Well, if anyone has any ideas of troubleshooting this, please let us know. Thanks!!
Send button doesn’t work
I can connect with Face time on my I Mac (Snow Leopard OSX version 10.6.3) with video at each end, but the person I am contacting cannot hear me. We can hear them. Please help
I am deaf. I did call try FaceTime failed not Avaible. Advio What do ???
I can receive Facetime calls but cannot call for example the same person that is clling in successfully.
Help!
I can connect with face time but the person I call can not hear me. I can hear them and we can see each other. Any suggestions as to what is wrong???
Sher, did you ever get your face time issue corrected? My does the same thing: video but delayed audio and none if our words overlap at all. Thanks
For no apparent reason FaceTime stopped working on my MacBookPro. Cam works but the contact list looks different and I can’t – double click – a name and dial out. thanks, kcs
I am having a problem with face time, I can call i phones and i pads but…when someone tries to call me they say it just rings and I never hear or see that someone has called! Help I’m new to this mac!
i unsitalled the favetime and i downloaded tje new version i installed it but whwn open it a messsage say “there is no connected camera !!
If your using Straight Talk as I am .. I think St has iMessage and FaceTime blocked due to data usage. I have a att sim and face time has NEVER worked with st . I am Jailbroke and use tetherme it sends mms fine but face time has not worked since I started 2 years ago
Also YOU WILL NOT GET ANY ANWSER’s HERE THEY JUST PUT UP THIS INFO WHICH IS TOTAL BS THIS IS ONLY TO DRAW TRAFFIC HERE THAT’S IT GOOGLE THIS PROBLEM AND YOU’LL SEE THERE IS NO FIX FOR FACETIME
Hi! I have my iphone5 bought in abu dhabi. Im using it in the philippines. I cant find facetime. How can i have facetime? Is there a way? Pls help. Thanks!
FaceTime and messaging stopped working for second time in six months. I am really sick of this appliance.bought it to keep in touch with family and its a nightmare. Last time I was talked thru a complete reboot over two days on phone. Don’t have the stomach to do all that again and let’s face it at the price I shouldn’t have to. I give up
I am frustrated too. Facetime video doesn’t come through and can’t send out my photos. Seems like lots of folks have the same problem.
This is foolishness it does not work. I have tried it and it has failed to work.
My facetime has not worked since I got it, I have made sure EVERYTHING is on but it still won’t work. I think it is because I don’t have my contacts email addresses but I don’t know how to sync Facebook into contacts….. Please help!
Every time I go to make a call it says connection lost can somone please help me ASAP its driving me crazy
Same problem – did you find a solution yet?
We can receive facetime calls but as soon as we try to facetime anyone the screen goes black and we get a message poor connection try again later. Help please.
Same thing happening to me. Did you find out how to remedy?
Have you had any luck on this problem I have the same
I don’t have facetime toggle even in settings.
Can any one help ?
Have an ipad 3. Face time enabled. Using email address. When I try to facetime someone on their iphone 4, rings on my side, but not on theirs. Any thoughts?
I have iPad 2 and most of the time face time works untill I restart the router. After connecting back to the home wifi, FaceTime stop working. I tried making a call but it doesn’t ring and I couldn’t get any calls as well. I found some advice they said try connecting to the public wifi and switch to home wifi again and it works!!
FaceTime works perfectly fine for me but once Internet connection is lost it takes up to an hour before I can make a call through facetime again! Takes about 2 minutes to connect to WiFi…..losing my patients!!!
I would like to be able to use facetime. I have a Ipad2 and a Mac both with facetime on them. They are both on a Wi-Fi. When someone calls me the screen to Accept or Decline appears. When I Accept the call nothing happens. I just get the screen of me looking at my self. Please can some one help me.
I have iphone 4s and it jailbroken,with FaceTime.myself and my spouse have iphone 4s jailbroken and everything enabled but envy time we FaceTime it says called failed soon as she or me answers? Please help!!!!!!
Same thing is happening to my boyfriend’s 4s..we’ve tried everything! Please let me know if you ever fixed it, and how..Thank you!
I have iPhone 4.3.3 i activate face time icon from setting and after that when i call it says ” face time is not activate on this iphone and when i go back to setting face time off now meter ho many time i switch it on it off automatically
Pls help me
I have a unusual problem; it connects into the call, but the screen remains black and makes strange noises. PLEASE HELP ASAP. I have an ipod 4th gen and it works everytime this is the first time FT has failed. Thanks.
I got trouble on ipad 3 new ipad 2 thing
1. When Get Facetime Calling from other After j press Greenbutton For Acept But Stuck on Green and My Friend Told me im pause camera so i dont know how to un pause cam From ipad and
2. Many Time Lose signal But it Wifi Celular Still Connected i dont know what happen i dont need to change new one Charge me 200 for new just need to know what happen this About Restricktion Yes i Turn off ping Pls Tech me how to do thanks
I had the same issue, Facetime, photobooth and camera all disappeared from my ipad 2. Even apps that needed to use the camera, such as WordLens, started not working.
It turned out to be because I had setup an exchange mail account on my ipad so I could check work emails while I was on Holiday. As soon as I removed the mail account, everything came back!
Not sure what the root cause is, but I’ve verified this now I’m back at work by getting a colleague to do the same thing, and their facetime etc also disappeared, and came back when they removed the mail account. However, Iphone 4 users dont have the issue. Very odd…
but why if you go into settings-phone and there isn’t the FaceTime thing what do you do then
After unsuccessfully searching several other official Apple troubleshooting websites for helpful information on why FaceTime was no longer available on my iPhone4, this website suggested checking Settings/Phone/Facetime, which I found to be disabled. THANK YOU!
I have added audio to TweeJump, it offers random audio selects for Background music and jump FX. Would you like to post this version at your Wiki?