How to remove “Other” data on iPhone / iPad / iPod

When you have your iPad, iPod or iPhone connected to iTunes, you might see that on the capacity section there is a portion of the store space marked as “Other.”. This “Other” storage always takes up at least 200mb of data. However, as you install more apps and use your device more often, the “Other” portion may grow up to a few GB.  We receive many inquiries from tons of users regarding how this “Other” data can be erased so they can free up valuable storage space on their devices.

The “Other” space is used to store operating system data, application data, emails, SMS / MMS messages, Contacts, Calendars, Notes, Wi-Fi network data, Safari cache and cookies, stored passwords, Safari Bookmarks etc. Other should be less than or around 1 GB. If it is higher, this may mean that your device has experienced data corruption OR this may mean that “Other” data will become mislabeled.

First assume that your “Other” data is mislabeled, to fix this:

  • Connect the iPad, iPod, or iPhone to a computer
  • Open iTunes
  • Hold the Power and Home button until your device reboots
  • Then verify if your other data is changed.

If this does not work, try this:

  • Connect the iPad, iPod, or iPhone to a computer
  • Open iTunes
  • Click on the “Summary” then “Options”
  • Uncheck “Open iTunes when this iPad (or iPhone) is connected”
  • The recheck “Open iTunes when this iPad (or iPhone) is connected”

If you are still having problems, you have probably corrupt data. You will need to erase your device entirely and then re-format it. A restore with iTunes cleans this up. To do this, back up your iPhone or iPad before restoring as NEW. Restore as New. After restoring as a new, check that the “Other” data is under 1GB. If it is then “Restore from Backup”.

Comments

  1. Paul says

    Is this something that’s just arisen on the i-devices? I suddenly noticed the other day that my “Other” yellow bar had become large. As far as I can remember, it was always thin and negligible. I had never heard of this problem before and it seems that, of late, many people have experienced it.

    Is there something different in a recent version of the iOS?

    In my case, I noticed it after I had installed Podcasts as well as after I had set up synching many, many iPhotos folders.

    As always with these things, which of hundreds of variables is responsible is hard to determine. The number of solutions are legion, too.

    The hold down home and power button reset did NOT work in my case; neither did the check/uncheck “Open iTunes when connected”. N.B.: That choice will be greyed out for many users. You have to go to iTunes, Pref, Devices, and uncheck “Prevent iPods, etc. from synching”.

    I also tried the turn off synching of photos and turning that back on– no dice. I even deleted all photos.

    I started to get into the Disk Aid… Media, iTunes Music Control trick that’s been touted– but some have reported that renders their music players non-functional. And the DA warning not to play around with those files unless you know what you’re doing was enough to scare me off.

    I’m still playing around; have synched some more times, deleted several apps I don’t use; deleted some photos within non-Apple camera apps; etc.

    Somewhere along the way, my yellow bar did drop below 1 gb, so I guess I have to be content. (It certainly wasn’t anywhere near the 3gb, 6gb, 12gb, etc. that people have reported having.)

    • Orange says

      Yeah, I tried that too, but what if I don’t want to restore my ipod?? I have many imessages and photos, videos and voice memos that I don’t want to loose.

      • girl_101 says

        I have a apple iPod touch 4th generation with a storage of 8 gb. 1.30 gb of my iPod space was occupied by others. It grew every day .1 GB. So this is what i did and it works really works. If you have a wallpaper app delete it. You can get it for free when you need it from the app store. Move all your pics to your computer and delete them from you iPod. This gave me a extra 2gb space. Hope this helped.

      • Your Friend says

        If you update to the newest IOS it can help, also delete any apps that have had problems downloading via wi-fi recently. Go to general/settings/usage to delete apps and data. If the data is corrupted I believe that the only way to delete it is by restoring it. Hope this helped pals :D
        ~ Your Friend

  2. says

    I have a 64 GB I phone 4S and had a 17 GB OTHER section. I normally use iCloud for backup, but I also occasionally back up to my MacBook Pro for security, and also to do a faster restore. I had tried hints from many websites, but nothing seemed to work. I tried doing a restore from the computer, but that just put back the 17 GB other section. I then try to restore from iCloud, and that actually worked. I did find initially that it didn’t restore all of my programs, but then I hooked it up to the computer and the computer restored all the applications music etc. perfectly. I didn’t lose anything, including memos notes, and all my applications were put back in their original locations. I was able to add after doing this about 10 GB of movies, games et cetera. I now have 6 GB free, and less than 2 GB in my other section. The great thing is that my iCloud backup is now under 1.4 GB! This is terrific because I can now back up a 64 GB iPhone with the free 5 GB that Apple offers me!

  3. Daphne says

    Thanks for the article. I had to try the final suggestion – reset and then back up .. it worked wonders! Others was over 4G but after doing what you suggested went to 1. Thank you!

  4. iGnome says

    I tried all sorts of things to get rid of the other. What i didn’t want to do was restore via itunes as I did not want to take iOS 6. In the end i just flattened the phone back to zero from within the phone- Settings/General/Reset/Erase all content and settings. From itunes I then restored as a new phone. Bit of a nuisance as I’ve lost all stored wifi passwords etc but other is down to 0.3gb which is fine.

  5. hal9ccc says

    using iFile I found out that there were around 3 gig under /var/mobile/Library/Assets/com_apple_MobileAsset_SoftwareUpdate which I deleted without noticing any problems

  6. girl_101 says

    I have a apple iPod touch 4th generation with a storage of 8 gb. 1.30 gb of my iPod space was occupied by others. It grew every day .1 GB. So this is what i did and it works really works. If you have a wallpaper app delete it. You can get it for free when you need it from the app store. Move all your pics to your computer and delete them from you iPod. This gave me a extra 2gb space. Hope this helped.

  7. Mya'sIpad says

    I really don’t understand why there is 1GB+ other data on my iPad4 (6.1.2 OS) while my iPhone4 (6.1.2 os) doesn’t have even single byte. Both are been synchronized on same computer and same iTune version. Anybody have another idea why or having same problem?
    Thanks

  8. Medo says

    yea i have the same problem ” i got 9.4 GB data on others … dunno why
    i have no calender events , my contacts its about 20m.b i backed it up and deleted,… i got i cleaner and cleaned all chases , temp , logs ..
    i wanna know WHY THERE”S 9G.B IN OTHERS.. !

    Note : i got 6.1.2 ios and i can see that all ppl whos facing the problem already have the same version..

    help please ..

    • Nathan says

      Read my replay further up. I tried everything to get rid of 17GB of other. Restoring from iCloud worked. If you don’t have one, set up is free.

  9. Nathan says

    Read my replay further up. I tried everything to get rid of 17GB of other. Restoring from iCloud worked. If you don’t have one, set up is free.

    • Caroline says

      I’m having the same issue. 10GB of other. I can’t backup to icloud as it will only hold 5GB. I’m stuck doing restore from my computer and it does the same things. Just puts the corrupt data right back on. Did you expand icloud storage or how did you figure it out?

      • Nathan says

        Funny, but I have 25GB of space, but AFTER doing the restore, even though I have a 64GB iPhone, the full backup is about 3 1/2 Gigs, so it fits. Try to do a backup with the 5 free. It will probably work. I think Apple keeps a record of what you have, but doesn’t need to back up the actual songs, movies, etc.

  10. Savoy says

    didnt work for me either…….everything went back to the same as it was.
    how do you backup as NEW, in other words how do rename or name the backup as NEW??

  11. totomitak says

    I just found the best solution to remove all other data in my iPhone4 on iOS 6.0.1. After every new suggested way in internet I just got only fraction of this yellow bar reduced and that was frustrating. Then I thought about Cydia, because my iPhone is jailbroken. First I installed a program called CleanMyI but it also did very small part of the job. Then I found iCleaner. In couple munutes iTunes showed no yello bar at all and I’m finally happy :) Good luck!

  12. thetruth says

    This should have been fixed long ago. I watch many movies on my Ipad and whenever I delete one it just turns into other space. I have to disconnect from my computer turn off the Ipad and then reconnect to computer and boot the Ipad. This works for me most of the time. The fact that Apple hasn’t made the fix to this a priority is baffling.

  13. marian says

    i have barley anything on my iPhone 4 and i cant take pictures, download any apps and basically cant do anything. its really annoying because a friend of mine has the same phone with the same GB but has soo many pictures and lots of apps and still has room! i have 5 apps and like 200 pictures and thats all. barley any music as well. i want to restore my phone and try but i still want my messages! like is there any way to keep your messages?

  14. Iiona says

    I followed what the author of this article said, but instead of doing it as new, I just restored the backup and the 3GB of other I had went down to 700MB. Thank you! This was for my iPad2

  15. yalesky says

    it is strictly classified data: NSA files are colored yellow “others”

    not uploaded yet – so you have to keep it on your device for now

  16. jeffmartin says

    We all want to delete the data we get on our iPhones sometimes. Whether that’s because you want to keep your Messages app tidy or because a message had something in it you don’t want someone else to see, a simple swipe usually takes care of things.
    The most secure way is using professional third-party software like iPhone Data Eraser, which is a reliable and effective tool to smash everything on your iPhone, including musics, contacts, messages, photos, videos, apps, account info, passwords, and other personal data.

  17. AndyBobandy says

    I tried first method – did not work – tried second method and the window “Open iTunes when this iPhone is connected” is grey – I cannot check it or uncheck it.

    Now what?

    I could back up and restore, but what happens to all my IMs and such? Does all that get saved?

    I just don’t want to lose data.

    Thanks in advance.

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