Although Airdrop is a handy feature that makes transfers between devices super easy, many users have reported problems with Airdrop.Some were able to send data to only limited contacts, however, others couldn’t send or receive anything at all via Airdrop.
Moreover, for some users with the iOS 9 and Mac OS X El Capitan, Airdrop does not seem to be working. The number of times that Airdrop does not work is simply mind boggling. This is one of those features that needs some more work on part of Apple to make it a more smoother and trouble free experience before it can be widely used.
If you have not used the Airdrop feature, we suggest that you look at our handy guide on Airdrop.
Update : 7/21/2016 A short video guide highlighting the various tips has been made available below for you. Please take a look and let us know your comments.
Here are some Suggestions and Tips for you in order to get this feature to work. Please make sure that the devices that you are using have Airdrop turned on and at least 20 feet from each other. The iOS device will need to have the ‘Personal Hotspot’ turned off. Please check your Settings > Cellular to make sure that this setting has been taken care of.
If AirDrop on the receiving device is set up to receive items from contacts only, make sure that both devices are signed in to iCloud. Also make sure that the email address or phone number assocated with your Apple ID is in the Contacts app of the receiving device.
Upgrade to the Latest Mac OS X
The Airdrop features are pretty sensitive to the different operating system upgrades on the devices. If you are using iOS 9.2+ on your iDevice, please make sure to upgrade your Mac to El Capitan’s latest release.
Software updates of OS X El Capitan 10.11.1(15B42) resolved the issues for many users that were on iOS 9.1 (13B143). If you are already using El Capitan without significant issues, we suggest that you update it to the latest version and ensure that your iPhone or iPad is running iOS 9.2 or higher.
Troubleshoot via the Basic Settings
- Bluetooth: Make sure that the Bluetooth on your iPhone is switched on and working properly on your iPhone. Go to Settings and click on You can also turn on the Bluetooth from the control center. Swipe up from the bottom of your iPhone to reveal the control center.
- Wi-Fi: AirDrop also needs Wi-Fi, although it is not necessary to connect to a Wi-Fi network, however, you should turn on the Wi-Fi on your iPhone. Go to Settings and click on Wi-Fi. Just like Bluetooth, Wi-Fi settings can also be toggle from control center. Swipe from the bottom of the screen on your iPhone or iPad.
- Air Drop: AirDrop is located in the control center of your iPhone. From the Homescreen of your iPhone, Swipe from bottom to top and it will show you the Air Drop.
When you tap on the AirDrop, you will see three options; one is off, second is contacts and the third is everyone. The Contacts option will let you send the data to nearby friends who have Apple ID. We suggest that you select the Everyone option.
Turning OFF/ON the Airdrop
Soft Reset your iPhone
If the simple switching on and off method didn’t work for you, you should try a soft reset on your iPhone. Press the power button and Home button for some time; when your see the Apple logo on your iPhone, release the both buttons.
We have also covered other Airdrop issues in the past related to prior versions of i OS. You can explore additional tips on the iOS side by clicking here.
Explore your Mac FireWall Settings
Some users use the built in FireWall on the Mac. If you do use the Firewall, please go to
> System Preferences > Security and Privacy > Firewall. If your Firewall is turned on, Please click on the Firewall Options…and make sure that you are not blocking incoming connections.
Airdrop between New Mac to older iMac
The first order of business is to make sure that the Macs in question are located reasonably close to each other. Also make sure to check for the “Older Mac” by clicking on “Don’t see what you are looking for” in the Airdrop screen.
Try to deactivate your iCloud drive and then reactivate it on your Mac. This option seems to work for some users.
If none of those methods work for you, it might related to issues with your Bluetooth preferences file on your Mac. First switch off the Bluetooth on your Mac. Delete /Library/Preferences/com.apple.Bluetooth.plist and then turn back your Bluetooth.