Several users have reported that they are unable to access the iBooks store. Readers are able to see their own books on the iPad, but clicking on Featured /NyTimes / Top Charts just shows a blank screen. This problem has been happening since yesterday (based on our Reader’s emails and comments that we have recoeved in the forum).
Here is what we have found so far:
The problem is NOT happening with iPhones. It is limited to iPads. We have checked the issue on the following devices:
- iPhone 5S Running iOS 9.3.2 – No Issues. Able to access the iBooks Store without any problems.
- iPad Running iOS 10 Public Beta – No Issues. Able to access all the iBooks Store features
- iPad Pro 12 inch running iOS 9.3.2 – No Issues
- iPad Running iOS 9.3.2 – Unable to access the iBooks Store, nyTimes, Top Charts
Since the problem was limited to the last iPad running the older iOS, we followed the following steps to troubleshoot:
Step – 1- > Logged out of the iCloud Account on the iPad by tapping on Settings > iCloud . Checked iBooks Store and found it was still not working. Logged out of the iTunes account on the iPad (settings >iTunes and App Store > Tap on Apple Id > Sign out). No changes to iBooks Store. Still shows a blank screen.
Step – 2- > Tapped on Settings > General > Restrictions and toggled the Restrictions ON and OFF a few times. Made sure that the iBooks store was OFF (No restrictions). Checked iBooks and still no changes. Still not able to access the iBooks Store.
Step – 3-> Pressed the Home and wake/sleep buttons together for about 15 seconds till the device showed the Apple Logo. Released the buttons and let it start on its own.
Step – 4-> Checked iBooks again after the reset and found that the iBooks store was still showing a blank screen
Step – 5-> Connected iPad to iTunes via Computer and checked for available updates on the iPad. Noted that iOS 9.3.3 was available. On the iPad, Tapped on Settings >General >Software Update and also found that the iOS 9.3.3 update was available.
Step – 6-> Checked the iBooks Store again and we were able to access the iBooks Store, nytimes, Top Charts without any issues.
Either the Reset and check for new iOS updates fixed the issue, or there was an issue on Apple’s end that got fixed this morning. Please try steps 3 through 6 and see if it helps you with this problem.
We will keep you posted as we do more checks.
Thanks for all your comments. What seemed to work for some of us is not working for many of the readers. Folks that downloaded iOS 9.3.3 have not been able to solve this issue. It appears to be a problem at Apple’s end and we have not seen any updates from their support yet.
Our test iPad running iOS 9.3.2 is still working and we are able to tap on Nytimes, search by author and see the top charts..etc. We will try to update it to 9.3.3 and check if we can purchase a book and download etc. We have not seen any updates from Apple yet on this issue. Their System for iBooks store seems to be running ok as of this writing at 4:30 PM pacific.
Updating to iOS 9.3.3 is not helping as well. The quote below is straight from the discussions forum. No further updates available.
There are a number of threads about the same problem (since 9.3.3 came out). For me logging out and back into my account via Settings > iTunes & App Store briefly fixed it (until I next opened a book on my bookshelf), other people appear to have had some success by closing the app via the iPad’s taskbar and/or doing a soft-reset/reboot. If you want to leave feedback to Apple about the problem : http://www.apple.com/feedback/ibooks_ios.html
Here is another suggestion that we received from a reader who found a different approach.
“I had a similar issues this AM. When I tapped on any of the store icons, it just showed me a completely blank screen. I had saved a note with links to iBooks Store pages. These were links for books in my future reading list. Upon clicking a link from the list, it opened it up in the iBook Store and seemed to work. I don’t know if it refreshed the store or what, but the link loaded properly in iBooks, and the rest of the store seems to be working. iBooks has been working fine for me since.”
Essentially, you open for an iBook link in Safari and then click on it so that it can open it in your ibooks app.
We have since then reached out to him to check if it is still working for him.
Good News from Renee Riffey : I just reset my location and privacy settings and is now working! (Settings >General > Reset Location and Privacy. its the last option on the list) Thank You for sharing the Tip!
It appears that the Reset Locations and Privacy option fixed the issue for many but not all. Frustrating indeed. This morning, we have another update from our reader Chris that we wanted to share. For folks, that couldn’t solve the issue with the reset, try this out and keep us posted.
Here’s an update from our reader Chris. “Go to iTunes, search for iBooks, when it comes up, select any book and request sample, then hit store in top rh corner, takes you to iBooks, works for me.” Chris, Thank you for sharing this tip.