At some point in our iLives, our iPhones’ speakerphones do not work. It’s super frustrating when we can’t make calls using the speakerphone. When someone calls, we can’t hear anything through our iPhone speaker. Worse yet, since we hear NOTHING the person calling us maybe even hangs up. And when listening to voicemail on your iPhone, you hear zilch!
- 1 Symptoms Leading to iPhone Speaker Not Working Diagnosis
- 2 Start with Software
- 3 Stuck in Headphone Mode
- 4 Audio Through the Airwaves
- 5 Perform a Restart to Fix iPhone Speaker
- 6 Perform a Restore to Fix iPhone Speaker
- 7 Help is on the Way for Your iPhone Speaker!
- 8 Wrap Up
Symptoms Leading to iPhone Speaker Not Working Diagnosis
Other symptoms of an iPhone speakerphone problem include not hearing our music or videos through the speaker. The notification chime we normally hear with a new text or email is suddenly absent. Some of us love that feature so it’s really troubling when it disappears!
Our iPhones have one speaker (and multiple microphones) and our phones use that speaker A LOT. Think about it—we use our speaker for talking on calls and to Siri, for listening to music and videos, for notifications, and there are a zillion (and counting) apps that use your speaker.
One More Thing About Your iPhone Speaker
When your iPhone speaker is sort of working, you hear crackling, static, or generally poor sound quality. That’s not normal and not okay.
So let’s learn what to do when your iPhone speaker isn’t working and fix these problems.
So let’s get to it!
Start with Software
Usually our iPhone speaker isn’t working due to a software (or human) problem. The good news is that we can fix these on our own, without a visit to our local Apple Store.
Before we start going through a physical exam, make sure your iPhone is updated to the latest version of iOS. Performing this update often solves the problem straightaway!
If your iPhone is up-to-date or if your update didn’t change your speaker problem, let’s go through a physical exam.
Check Your iPhone Speaker Connections
This might sound obvious but first verify that there is nothing plugged in to the headphone jack, including earbuds, headphones, or any other kind of adapter.
Next, make sure the Ring/Silent switch is not switched to silent. If you can see orange, it’s set to silent.
Adjust the volume up by pressing the volume UP button until the volume is turned all the way up. Check your iPhone screen to make sure the volume is at its highest.
If you hear sound but it’s very quiet and/or crackling, then your iPhone speaker is damaged. You’ll need to get your iPhone speaker repaired or replaced.
Check that nothing is blocking your speaker. Sometimes dirt or other debris gets trapped and covers the speaker screen. This is especially true if you keep your iPhone in a case. If blocked, use a microfiber cloth and carefully clean away any debris.
Stuck in Headphone Mode
When you adjust your volume, if you see the headphone icon showing that headphones are connected when they aren’t, there may be dirt, dust, or something else lodged into the headset jack
Check the headphone jack and look closely. If there’s anything in there, try to remove it carefully. If you don’t see anything, try swiftly blowing into the jack to dislodge any dust.
Another tip is to quickly insert and then remove a pair of headphones or earbuds into the headset jack. Do this a couple of times to dislodge any dirt or dust. We have an extensive article on this particular problem, so if you are stuck in headphone mode check this article out.
Audio Through the Airwaves
Check that you are not connected to any Bluetooth or Airplay speakers, headphones, or other audio devices. You either turn Bluetooth completely off or if you want Bluetooth to remain on for other devices, like your Apple Watch, disconnect the offending Bluetooth device from your iPhone.
- Settings > Bluetooth
- Toggle OFF OR Under My Devices
- Tap the “i” to the right of the Connected Device
- Select Disconnect
- Control Center>Airplay
- Select iPhone (blue check mark appears)
Perform a Restart to Fix iPhone Speaker
Restart your iPhone and test again
- Press and hold the Sleep/Wake button until the red slider appears
- Drag the slider to turn your device completely off
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo
Perform a Restore to Fix iPhone Speaker
If restarting doesn’t work, try restoring your iPhone. Restoring your iPhone is our final option and will also determine if the issue is your software or your hardware. We recommend performing a DFU Restore. Check out our article here on Using DFU Restore to Solve iPhone Problems.
Before you go ahead and perform a DFU restore, make sure you backup your iPhone preferably in at least 2 locations, 1 local (such as your computer via iTunes and 1 remote such as iCloud.) Ideally, you backup following our 2X2 rule (2 remote and 2 local backups.) To learn more about how to backup your iPhone, check out our comprehensive article on Backing Up iDevices.
After your iPhone restore finishes, you’ll immediately know if your iPhone speaker is working. When setting up your iPhone, you should hear keyboard clicks when typing in your Apple ID. If you don’t hear anything, verify your iPhone isn’t on silent mode and turn your volume all the way up.
If you still don’t hear anything, we now know that your iPhone’s software is not causing the problem. Unfortunately, your iPhone speaker is broken.
It’s a hardware issue, which means you need a repair.
Help is on the Way for Your iPhone Speaker!
The time has come to visit your local Apple Store and make an appointment with a Genius. There is also a mail-in repair service at iPhone Service Answer Center https://support.apple.com/iphone/repair/service. Be sure to check if you are still covered under AppleCare+. Check your iPhone’s warranty coverage at https://checkcoverage.apple.com/. You’ll need your iPhone’s serial number to review your coverage details.
To Find Your Serial Number
Go to Settings > General > About and look for your device’s serial number, IMEI/MEID, and ICCID. To paste this information into Apple registration or support forms, tap and hold on the number and copy it.
Okay, it really sucks when your iPhone isn’t behaving normally. When our speaker goes awry, it affects our routine and disrupts our equilibrium. Our iPhones and many of our third party apps are dependent on the speaker functioning. So it’s important for us to figure out what’s going on. Hopefully, your speaker not working is due to a software or human issue that we are able to remedy without additional support or cost.
But if after all this troubleshooting, you discover it’s a hardware problem, rest assured that you are not alone. Apple Geniuses and other repair shops see this problem and are experienced in getting your iPhone back to tip top shape.
We have some additional articles featuring tips for specific or older iDevices experiencing problems with sound and speakers.
I hope this article helped you! I wish you good luck. And if you have any additional tips that worked for you, please share in the comments. We love comments and absolutely adore additional tips and advice!