The new iPad Pro may have issues connecting to a 5GHz Wi-Fi channel. This was discovered in the new iPad Pro 9.7 by some users. The problem occurs with the connection as it is dropped in just 30 seconds. You may also find that it takes several attempts to get your password accepted even though you are typing in the correct password. This usually happens when you try to reconnect.
This problem particularly occurs with the 5 GHz channel while you may still be able to find a reliable connection with a 2.4 GHz channel. This issue is unique to the new iPad Pro as the earlier iPads and the iPhone all support the 5GHz channel. First of all, make sure you have followed the recommended settings for Wi-Fi routers and access points. You can find them on the Apple website by clicking here.
It is probable that the problem is minor and is solved by following some simple tricks. For starters, you can try the following steps.
Reboot the Device: You can reboot it manually or force restart by pressing the home and lock button together for 10 seconds. Once the device is restarted, check if the connection is now stable.
Reset Network Settings: Go to Settings> General > Reset > and then Reset Network Settings. Now go to Wi-Fi and give authentication again to connect.
Reboot Router or Modem: At times it can be your router or modem’s fault. Reboot your device to see if the problem stops. Just to be sure, connect Wi-Fi with some other mobile phone or computer to see if the problem is at the router’s end.
Disable QoS: You can try disabling QoS service on the router if it is available. Check here for an example for the popular Belkin router.
If your problem does not solve with the above simple steps, try this.
Change Bandwidth: You can try switching the channel bandwidth to 20MHz only mode. This will most likely resolve the problem and allow your iPad to run on the 5GHz channel. Now you will be using the 20MHz/40MHz mode.
Manually Add Device to Router: Try manually adding a device by looking at the devices section in your router’s set-up page and then using “add a device manually.” Once you locate this setting, add the name of your iPad or other device and its wifi address (find this in Settings > General > About > WiFi Address) and lastly, save all changes.Now go back to Settings > WiFi on the device and re-enter the password and see if it successfully connects to your wifi network!
This is the solution to a similar connectivity issue that was faced by some Mac users. This should do the trick and let you have a logical 5GHz channel on your new iPad Pro. It is usually found in particular routers only.
Even if this does not fix your connectivity issue, then it is time to go to an Apple store and have them look at your hardware settings. In most cases, they will replace the iPad with a new one. However, make sure that the new iPad you got does not have the same issue. Check whether you can connect with a 5GHz connection and see if it works fine.
The iPad Pro is a fantastic new device with an enlarged screen to enhance the user experience. Like many other devices, you will find issues when using this iPad for the first time. These are usually solved via basic troubleshooting. If you are unable to fix the issues, contact Apple as this new iPad will still be under Apple’s warranty. You can reach Apple at their stores or contact them via Apple Support.
Good Luck and let us know your comments below.