Several users have reported that when they attempt to create an iPad, iPhone, or iPod touch backup, they get the following error message: iTunes could not back up the iPad/iPhone/iPod because an error occurred.
Try each step until you resolve your issue:
- Restart your computer.
- Make sure you have the latest version of iTunes (or Choose iTunes > Check for Updates)
- Ensure that your computer’s OS is up to date.
If your issue was not solved, it may be that you have a corruption in your current back up files: To resolve this: First; Back up your backup: iTunes stores the backup files in the following locations:
Mac: ~/Library/Application Support/MobileSync/Backup/
Windows XP: \Documents and Settings\(username)\Application Data\Apple Computer\MobileSync\Backup\
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\
Locate your back up files and get a copy of your backup; then go to iTunes > Preferences > Devices > Device backups. This is where you can delete older backups. Delete the current back up and try again to see if the issue is fixed.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.