Do you want a refund for an iTunes or App Store purchase (e.g. books, movies, apps or TV shows)? Apple’s terms and conditions say “all sales and rentals of products are final.” This means that Apple does not offer refunds. But Apple may make exceptions if you have a valid reason. Apple’s policy states that:
“If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple”
Recently, I downloaded a fax app from the Mac App Store to send faxes via my Mac. This app was supposed to charge me after successfully sending the fax messages. When I tried to send faxes with this app, I was charged for the faxes, but the app kept crashing before actually sending these faxes. The next day, I received my iTunes email reciept with the charges. I requested a refund and Apple refunded my money. So if you believe you have a valid reason, then request a refund to get your money back. Also note that if your purchase date was more than 90 days ago, you will not get a refund. If your app purchase is less than 90 days old and you have a valid reason, here is how you may request a refund or report an issue with your iTunes, iBookstore, iOS (iPad, iPhone, or iPod touch), or Mac App Store purchases :
1.Launch Safari on your Mac, PC or iOS device by visiting the following url:
Alternatively, when you receive your email receipt from Apple, there will be a link saying “Report a Problem”. You may also click that. If you choose this option, skip to number#4 below.
2.Enter your Apple ID and password and click sign in:
3.Here, you will see all of your purchases (books, apps, movies etc). Find the app, and click on the “Report a Problem” button:
4.From the drop down menu, select the reason you’d like a refund and explain your problem in the text box. Then hit Submit.
Thats all there is to it. You should receive an automated reply email from Apple saying that they received your request. You’ll also receive an email later (likely within one business day) with Apple’s decision on a refund. If you have a valid reason, they should reverse the charge for the purchase.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.