Mysterious “No Subject, No Sender” Mail Messages

Several users have reported an issue in the Mail app on iOS devices (iPhone, iPad, iPod touch) displays mysterious messages with no subject and no sender.

These items usually display the following:

  • (No Sender)
  • (No Subject)
  • This message has no content

Fixes

Disable then re-enable Mail. Go to Settings > Mail, Contacts, Calendars and tap the account in which the phantom messages are appearing. Slide Mail to “Off” then exit Settings and go to Mail; the messages should be gone. Now go back to Settings and turn Mail back on.

Force quit Mail. Go to the home screen, then double-press the Home button to bring up the multitasking pane. Find the Mail app, then hold its icon until it begins to wiggle, then tap the small red circle in the upper-left corner of the icon to quit it. Relaunch Mail, and the messages should be gone.

Turn off threading. Go to Settings > Mail, Contacts, Calendars and turn off  “Organize by Thread.” This may prevent the phantom messages from appearing.

Comments

  1. says

    Where are these messages coming from? I have 21 of them, all dated 12/31/69!!! Hopefully this fixes it and prevents me receiving any more.

  2. says

    Well, I can say that I got this problem after renaming (the description) of my email accounts on my iPhone 4 to “username@mydomain.com”. I replicated the issue on my iPad. So for me the solution was to rename the accounts back to something without the @-sign. This worked on both of my devices.

  3. says

    Thanks for the tips! I was getting pretty sick and tired of these no sender Emails appearing on my Ipod Touch. I did the first tip disable then re enable email whent back to mail and they were all gone. I also just turned off the notes and we will see how that works.

  4. says

    i got a couple of these emails on my home computer; but, not on my iphone. i didn’t open them, just deleted them–i was afraid it was some malicious emails–it freaked me out.

  5. Eddie says

    Hi all,

    I work in email marketing and recently one of my colleages received one of our emails on his iphone with sender present, but subject line showing as (no subject). The content of the email was present.

    I’m trying to figure out if this is an error on the part of our ESP, or if it’ smore of an iphone bug… Anyone got any ideas? The examples above seem to suggest both (no sender) and (no subject) show and the email is blank. Whereas with ours the sender & email content were present, but subject line was (no subject).

    Thanks in advance

    Eddie.

    • Tash says

      No subject means that they didn’t type in a subject. There is no issue with this. If the sender and message body is there, then 9 times out of 10 everything is fine. I get no subject emails all the time, and send them every now and then too.

  6. Tracy says

    Thank you so much for the tip, it worked beautifully. it was driving me mad having a mailbox full of non deletable mail items.

  7. marta says

    Thank you for the tip! Though the first one did not help, the second one seems to have fixed the problem. I have no idea why it works, but glad that it does!

  8. jc says

    i am still recieving these emails but mine have the exact date 07/11/11 19/11/11 etc and i have tried doing what is stated above!! what are they??

  9. George says

    Hi,

    I have had this for 2 days, and tried literally everything to delete it:
    – Switching mail on/off
    – Switching note on/off
    – Shutting down app (double click home button, then using red minus sign)
    – Restoring phone from back up
    – and a few more i think…. and none of these worked

    THEN TODAY I FIXED IT FINALLY:
    – Switching off mail
    – Changing mail account settings to “break” the account (i.e. wrong domain or wrong username)
    – Deleting mail from account
    – Waiting for iphone to ask for correct details
    – Providing correct details
    – So far (10 mins later) it seems to have no come back yet….fingers crossed.

    Hope this one works for people if they can’t fix it yet.

    • Keith says

      Seems to have done the trick although it cleaned out the rest of the e-mail history downloaded to that account on my iPhone although it is still visible in the account on the web based server. Thanks.

  10. Sandy says

    Thanks, this is perhaps the most useful info so far, I tried talking to yahoo about this but maybe it’s just an apple issue after all

  11. Sandy says

    I had a similar experience. I got the subject and header but no content in the body of the email. So I just tried the fix now and waiting to see if it works. I will keep you informed

  12. Aage says

    I have aan extra account with fake settings.
    If you switch in your mail app to The wrong account and back to gmail, you Will see your massages.

  13. Paul says

    I had the same issue on my iPad, tried all suggested fixes above, none of these worked. I have an alternative account ‘other’ setup.

    Solution that did work for me was deleting the mail account and creating it again, not simply turning it off.
    This cleared the bogus e-mails from the inbox.

  14. Nancy says

    Thanks! The first one worked for me.
    I went to the “settings” icon then clicked on
    “mail,contacts,calendars”‘, the switched “organize by thread” to “off”
    Then back to mail and they were GONE. Then went back to settings and switched “organize by thread” back “on”.

    • Dominique Peden says

      Thanks this just works for me too. It never happened on my first iPad. I have had the new one for 10 days and these ghost emails started coming in.

  15. Toby says

    Just got my iPhone 4s a few days ago .. I too have had those no sender emails, about 10 of them from 1969 .. I went into the settings and followed the threading and it deleted them .. now hoping they won’t come back! It’s the weirdest thing! Who had an iPhone in 1969 anyway???

  16. Cindy says

    Are any of you getting mail on both an iPad and an iPhone? Could this be the issue? Deleting mail on one and when the other updates, content is gone????

  17. Cindy says

    Are any of you getting mail on both an iPad and an iPhone? Could this be the issue? Deleting mail on one and when the other updates, content is gone?

  18. Deb says

    I am having this on my iPhone 5 and IPad 4 everyday. Have tried all recommendations. APPLE what is the permanent solution? There is a bug in your software.

  19. Shelama says

    Using a Macbook with OS X 10.6.8.

    Using Apple “Mail”, when I do a ‘Reply’ there is no ‘Sender’ line at all, at least as it exists within my ‘Sent’ folder.

    People receiving that mail, for the most part, seem to be able to reply back to me so, at least some or most of the time, they must receive a normal Sender line with the email.

  20. Roy says

    When Apple screws up (none of my mail can be seen now) Apple screws up very big. This is as frustrating as when my iPhone 5 shows (all the time now… Can not conect to the iTunes Store.)

    It’s to the point that I’m about to abandon Apple totally.

    Where in the world is “settings” in iCloud mail?

  21. Dwinsal says

    Update on this… Just hold the iPad function button ( round one on front) and also the off button on he side. Wait until apple icon reappeared and you will wipe he’s no content messages. Works for all iPad and iPhone.

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