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You are here: Home / iPad / How Do I Get Rid Of Mysterious “No Subject, No Sender” Mail Messages?

How Do I Get Rid Of Mysterious “No Subject, No Sender” Mail Messages?

By SK 84 comments Last updated March 3, 2019

Several users have reported an issue in the Mail app on iOS devices (iPhone, iPad, iPod touch) displays mysterious messages with no subject and no sender.

Some readers report they receive upwards of 10 messages at a time from no sender with no content!

Contents

    • These items usually display one or even all of the following:
  • How can I stop these emails? Fixes for “No Subject, No Sender” Mail Messages
    • Force Your Mail App To ReSync
    • Disable then re-enable Mail
    • Force Quit Mail
    • Turn Off Threading
  • Check Your Date & Time
    • Verify Date & Time Information
  • Delete the Account and Add It Back

These items usually display one or even all of the following:

  • (No Sender)
  • (No Subject)
  • This message has no content (no body text)
  • No attachments
  • Incorrect Date (in particular, a date far back in the past like 1970–long before iPhones and even email existed!)

Related Articles

  • iPhone iOS Mail App Shows Unread Emails When There Are None (Ghost Messages)
  • How to fix “This Message has no content” in the Mail App
  • Can’t Update or Change Email Passwords on iPhone or iPad?

How can I stop these emails? Fixes for “No Subject, No Sender” Mail Messages

  • First, check with your email service provider to find out if there’s a service outage in your area

Force Your Mail App To ReSync

  • Open Settings > Passwords & Accounts (Accounts & Passwords or older iOS, go to Settings > Mail or Mail, Contacts, Calendars)
  • Tap Fetch New Data
  • Toggle Push Off, wait 30 seconds and toggle back onMysterious “No Subject, No Sender” Mail Messages
  • Update Fetch setting to Automatically

Disable then re-enable Mail

  • Open Settings > Passwords & Accounts (Accounts & Passwords or older iOS, go to Settings > Mail or Mail, Contacts, Calendars)
  • Tap the account in which the phantom messages appear
  • Toggle Mail Off then exit Settings Mysterious “No Subject, No Sender” Mail Messages
  • Go back to your Mail app; the messages should be gone
  • Return to Settings > Passwords & Accounts and turn Mail back on for that particular account

Didn’t Work? Add in a Forced Restart

  • On an iPhone 8 or above or iPad with no home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
  • On an iPhone 6s and earlier, iPad with a home button, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo

Force Quit Mail

  • Go to the home screen, then double-press the Home button or swipe up the Home Gesture Bar to bring up the multitasking pane
  • Find the Mail app’s preview and swipe it up off the top of your screen to close Can't Delete Safari History on iPhone, Fix
  • Restart your device
  • Relaunch Mail by tapping its icon and the messages should be gone

If force quitting didn’t help, add in a forced restart instead of a normal restart.

Turn Off Threading

Go to Settings > Mail (for older iOS, Mail, Contacts, Calendars) and turn off  “Organize by Thread.” Updating this feature often prevents phantom messages from appearing in your Mail app! Mysterious “No Subject, No Sender” Mail Messages

Some users tell us that they turn off all the settings under Threading–and that works for them.

Check Your Date & Time

These mysterious emails often show up when users check their emails in a different time zone than the one they established when purchasing their iDevices. So it’s a good idea to take a look at these settings.

Verify Date & Time Information

  • Go to Settings > General > Date & Time
  • Toggle on Set Automatically or manually update your Time Zone App Store app crashing, fix
    • If Set Automatically is already on, toggle it off, wait 30 seconds, and toggle it back on

Delete the Account and Add It Back

Your iPhone does not back up your email.

When you delete your email account, all the account’s previously downloaded emails are removed from your iDevice. So first, check that your email is in your account using a web browser.

Sign in to your email provider’s website and verify that all of your emails show up in your account.

Once confirmed, let’s delete your email account and then add it back in

  1. On the iDevice with the Mail App problem, go to Settings > Passwords & Accounts
  2. Tap the email account that’s showing no subject or no sender errors
  3. Tap Delete Account Mail accounts cannot be deleted (iOS), fix
  4. Restart the device
  5. Add your account back in via Settings > Passwords & Accounts > Add Account add email Mail account to iPhone or iPad
sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 84 Comments

  1. Harry says

    July 20, 2022 at 5:22 AM

    I was facing same issue with my Outlook in IOS and I have fixed it Reset account setting from outlook.
    it will restart you app and download all mails again.

    Thanks

    Reply
  2. Doug Craig says

    October 3, 2021 at 8:25 PM

    None of the above work on my iPhone 6s Plus. Driving me MAD I tell you.

    Reply
  3. Frances Clark says

    December 1, 2019 at 5:12 PM

    How can I stop a lot of sexual messages on my E-mails? These are nude girls selling sex. I am a 76 year old female and don’t want to see this. I made a complaint before but they’re still coming to me.

    Reply
    • Elizabeth Jones says

      December 2, 2019 at 8:29 AM

      HI Frances,

      Sorry to hear you are getting a lot of unwanted emails. What we suggest you do is to try blocking those senders.

      To learn how, check out this article: How to block unwanted emails and messages on your iPhone or iPad

      Reply
  4. Tracy McDonald says

    October 15, 2019 at 2:43 PM

    I’m new to the iPhone. I saw dozens of the no sender no subject emails in my Exchange email.

    While I was reading the suggestions I went into the filters to see if I could filter to show just those emails.

    I could not, but when I left the filters and went back to the inbox those emails were gone.

    Reply
  5. Don Read says

    September 7, 2019 at 6:58 AM

    Yikes!

    In my in-basket are two pesky emails from my Comcast account that say no sender and have no content that I cannot delete.

    I checked online and tried four or five different solutions some of them were similar. None of them worked for me.

    I am not able to delete my Comcast account from my iPhone. When I try, the screen just locks up and I have to exit the app to get y iPhone to respond to anything.

    Turning the account off in settings doesn’t Work because it refuses to turn it off. When I exit the app and come back in there it is nice and green and shiny and on. So, I can’t turn it off and I can’t delete it.

    I’ll just chalk this one up to one more piece of electronics that has its quirks and annoyances.

    I guess I will be staring at these “no send” emails until I get a new phone or service. Thanks for trying, though. I’m done spending time on this.

    Reply
  6. Eric Budworth says

    August 6, 2019 at 9:46 PM

    I have an early iPad, with three email accounts.

    Today as fast as I can delete the “No Sender No Subject” they reappear.

    I’m beginning to think there’s no solution which works permanently.

    Reply
    • Elizabeth Jones says

      August 7, 2019 at 9:28 AM

      Hi Eric,

      If you have access to a computer, try signing into your email account in a browser and remove those emails using the web version.

      If you already tried this, many people found relief by erasing their iPhones, reinstalling iOS, and restoring from a recent backup–if possible we recommend doing this process via iTunes or Finder if using macOSCatalina rather than iCloud. That’s because iTunes/Finder installs a fresh new copy of iOS onto your device vs. iCloud which only downloads code changes.

      Reply
  7. Kim says

    March 3, 2019 at 5:49 AM

    Non of the above are working. I am running the latest software and have an iPad pro

    Reply
    • SK says

      March 3, 2019 at 2:33 PM

      Verify that your email shows up in your email provider’s website by logging into your account and checking using a web browser.

      Remove your email account and set it up again

      Go to Settings > Passwords & Accounts
      Tap the email account that you want to remove
      Tap Delete Account
      Add your account again via Settings > Passwords & Accounts > Add Account

      Reply
  8. Michele James says

    February 26, 2019 at 1:03 PM

    None of these suggestions have worked for my iPad. I have about 60 ghost emails I cannot get rid of. Any new suggestions?

    Reply
  9. CMac says

    November 21, 2018 at 11:47 AM

    The very last option worked for me. Have an iPad with iOS 6.1 that gets mail from my gmail account as well as iCloud and Comcast. Gmail seemed to be the one with the issue. When I turned off “Set Automatically” for the Time Zone a different time zone appeared. So I switched it to mine, waited 30 seconds and then turned it back on. The Time Zone stayed correct. I then closed Settings and Mail, Contacts, Calendars then turned both back on and the emails had disappeared. But in my case they were coming via Gmail, not iCloud or Comcast mail.

    Reply
  10. Roseann Rollins says

    July 15, 2018 at 7:45 PM

    None of these fixes are permanent. I get hundreds of these messages every other day. Please fix the problems

    Reply
  11. Gregory Frazier says

    May 9, 2018 at 2:53 PM

    Tried all these things and still can’t get rid of it. Thoughts?

    Reply
    • SK says

      May 10, 2018 at 10:03 AM

      Hi Gregory,

      Take a look at your date and time and make sure it’s set to “Set Automatically.” If so, toggle it off, wait 30 seconds, and toggle it back on. If that doesn’t do the trick, toggle the Push setting in the Mail app off, wait again another 30 seconds or so, and toggle it back on. If that didn’t work, try a forced restart after toggling push off and then toggle it back on after the restart.

      SK

      Reply
      • Fred says

        May 21, 2019 at 7:32 AM

        That worked for me. Thank you.

        Reply
        • Rita OBrien says

          November 1, 2022 at 1:41 PM

          I am getting email’s and all saying No Subject

          Reply
  12. Gary says

    January 16, 2018 at 11:50 PM

    So pleased to find this article, I really didn’t want to have to reset my phone.
    I just double tapped and closed the mail, when I opened it again all of the Ghost mails has gone.

    Reply
  13. Karen says

    December 7, 2017 at 11:52 AM

    I went into my windows computer and deleted it from there. Worked!

    Reply
  14. Angus says

    October 6, 2017 at 1:00 AM

    The phantom messages are infact actual emails, that if you remove are in the webmail deleted folder, move these into the inbox at the end of this tut and your good.

    Reply
  15. Blaine says

    February 3, 2017 at 8:16 AM

    Sorry, should have said I turned the phone back on, then opened Mail….

    Reply
  16. Blaine says

    February 3, 2017 at 8:15 AM

    Today I discovered an email account labeled Weather Alerts and deleted it. Immediately following that I received hundreds of “No sender no subject emails.” Every time I deleted one more would appear. I turned off the phone and opened Mail and the phantom emails were gone. Does this have anything to do with the Weather Alerts account issue?

    Reply
  17. Tom Van Den Boom says

    August 19, 2016 at 5:16 PM

    Tom says iphone 5 go to settings turn off mail turn off phone /turn on phone and turn on mail that worked for never lost any other messages

    Reply
  18. Ray Bradley says

    July 29, 2016 at 4:47 AM

    i found the best solution: i stopped using Yahoo email. Problem solved!!

    Reply
  19. Ray Bradley says

    July 27, 2016 at 5:49 AM

    None of the above “fixes” corrected the problem. I have done a hard reset, soft reset, cut email off and turned back on, deleted and set up email again with only mail on. The problem just gets worse. Apple, yahoo, ATT are not any help at all.

    Reply
    • Sean Barrett says

      May 28, 2018 at 12:19 PM

      I tried to go into apple store to fix problem and discovered crowd was waiting for technical support not buying product. Steve Jobs must be turning over in his grave! Short the stock!

      Reply
      • dawis says

        August 29, 2018 at 1:29 PM

        They are too busy selling expensive items, so you are going to short the stock?
        Can you say: bye bye money?

        Reply
  20. Walt says

    June 3, 2016 at 4:18 AM

    Thanks, I don’t use notes so I did not have a data loss issue.

    Reply
  21. Katherine says

    October 17, 2015 at 11:27 PM

    After deleting the emails one at a time, all my old emails disappeared and now I am not getting any mail. Can anyone help?

    Reply
  22. Aya says

    April 8, 2015 at 9:27 AM

    Awesome! Thanks so much for offering such a simple solution to a very annoying issue.

    Reply
  23. Robyn says

    January 3, 2015 at 11:57 AM

    I woke to masses of “No subject, No content emails” as I attempted to delete them more and more appeared! Crazy!
    Luckily the first fix of just turning the accounts off in settings, then opening mail and turning them on again in settings worked!
    Easy. Thanks!
    I am interested in how this happens though!

    Reply
  24. Heather says

    December 8, 2014 at 2:50 PM

    Just wondering if anyone who has a text message from 12/31/1969 also revived any from 12/31/2000 and had lost a loved one. I have received over 150 of these and burried a loves one

    Reply
    • Gina says

      January 25, 2015 at 5:16 PM

      I have thousands of those and thousands of 3 other emails, as soon as I delete the other emails, it adds more, I have 900,000 emails and about 897,000 of them are of the same 3 emails. One being No Subject and dated 12/31/2969. I am hoping that Apple can help me. This is on iCloud and they are using up all my iCloud storage.

      Reply
  25. Sharon says

    October 1, 2014 at 11:07 AM

    No subject, no content where do these come from 12/11/69?
    NO way to delete like other mail???

    Reply
  26. Stu S says

    September 15, 2013 at 11:41 PM

    Force quit mail option worked perfectly! Great advice, many thanks.

    Reply
  27. Dwinsal says

    September 15, 2013 at 3:18 PM

    Update on this… Just hold the iPad function button ( round one on front) and also the off button on he side. Wait until apple icon reappeared and you will wipe he’s no content messages. Works for all iPad and iPhone.

    Reply
  28. Roy says

    September 13, 2013 at 5:48 PM

    When Apple screws up (none of my mail can be seen now) Apple screws up very big. This is as frustrating as when my iPhone 5 shows (all the time now… Can not conect to the iTunes Store.)

    It’s to the point that I’m about to abandon Apple totally.

    Where in the world is “settings” in iCloud mail?

    Reply
  29. Shelama says

    March 15, 2013 at 10:29 AM

    Using a Macbook with OS X 10.6.8.

    Using Apple “Mail”, when I do a ‘Reply’ there is no ‘Sender’ line at all, at least as it exists within my ‘Sent’ folder.

    People receiving that mail, for the most part, seem to be able to reply back to me so, at least some or most of the time, they must receive a normal Sender line with the email.

    Reply
  30. Void says

    February 23, 2013 at 3:25 AM

    Road runner seems to have the same issue. I saw an e-mail like that.

    Reply
  31. Karen Sennett says

    January 9, 2013 at 2:51 AM

    Thank you thank you thank you

    Reply
  32. Deb says

    December 25, 2012 at 8:27 AM

    I am having this on my iPhone 5 and IPad 4 everyday. Have tried all recommendations. APPLE what is the permanent solution? There is a bug in your software.

    Reply
    • Dwinsal says

      September 15, 2013 at 3:20 PM

      Turn off notes in settings

      Reply
  33. Angela says

    September 20, 2012 at 11:32 PM

    Thank you. Worked like a charm.

    Reply
  34. Cindy says

    July 5, 2012 at 7:55 AM

    Are any of you getting mail on both an iPad and an iPhone? Could this be the issue? Deleting mail on one and when the other updates, content is gone?

    Reply
    • Robyn says

      January 3, 2015 at 12:02 PM

      I think that you may have it!!
      This happened at the time that I bought a new phone and had to stop the update due to Internet failure.

      Reply
  35. Cindy says

    July 5, 2012 at 7:55 AM

    Are any of you getting mail on both an iPad and an iPhone? Could this be the issue? Deleting mail on one and when the other updates, content is gone????

    Reply
  36. Toby says

    June 27, 2012 at 7:36 PM

    Just got my iPhone 4s a few days ago .. I too have had those no sender emails, about 10 of them from 1969 .. I went into the settings and followed the threading and it deleted them .. now hoping they won’t come back! It’s the weirdest thing! Who had an iPhone in 1969 anyway???

    Reply
  37. DanInJapan says

    June 26, 2012 at 10:24 PM

    Thank-you! I went to the apple discussion pages BUT THEY WERE DOWN!! Can you imagine?

    Reply
  38. Jean says

    June 3, 2012 at 1:17 AM

    The solution published works – try it!

    Reply
  39. JP says

    May 25, 2012 at 3:15 PM

    Thanks!
    Problem solved 😀

    Reply
  40. Ray says

    May 17, 2012 at 5:01 AM

    Just left over when deleting emails
    When you delete the trash they all go

    Reply
  41. Nancy says

    May 9, 2012 at 7:06 PM

    Thanks! The first one worked for me.
    I went to the “settings” icon then clicked on
    “mail,contacts,calendars”‘, the switched “organize by thread” to “off”
    Then back to mail and they were GONE. Then went back to settings and switched “organize by thread” back “on”.

    Reply
    • Dominique Peden says

      August 1, 2012 at 11:19 AM

      Thanks this just works for me too. It never happened on my first iPad. I have had the new one for 10 days and these ghost emails started coming in.

      Reply
  42. Paul says

    April 26, 2012 at 8:56 PM

    I had the same issue on my iPad, tried all suggested fixes above, none of these worked. I have an alternative account ‘other’ setup.

    Solution that did work for me was deleting the mail account and creating it again, not simply turning it off.
    This cleared the bogus e-mails from the inbox.

    Reply
  43. Aage says

    April 11, 2012 at 1:09 AM

    I have aan extra account with fake settings.
    If you switch in your mail app to The wrong account and back to gmail, you Will see your massages.

    Reply
  44. Anddhfbk says

    February 2, 2012 at 10:35 PM

    None of my apps work please help me im dessperate:*(

    Reply
  45. Sandy says

    January 28, 2012 at 10:03 AM

    I had a similar experience. I got the subject and header but no content in the body of the email. So I just tried the fix now and waiting to see if it works. I will keep you informed

    Reply
  46. Sandy says

    January 28, 2012 at 9:22 AM

    Thanks, this is perhaps the most useful info so far, I tried talking to yahoo about this but maybe it’s just an apple issue after all

    Reply
  47. Amy Parks says

    January 23, 2012 at 6:11 PM

    Awesome! Thanks so much for offering such a simple solution to a very annoying issue.

    Reply
  48. George says

    January 4, 2012 at 2:09 AM

    Hi,

    I have had this for 2 days, and tried literally everything to delete it:
    – Switching mail on/off
    – Switching note on/off
    – Shutting down app (double click home button, then using red minus sign)
    – Restoring phone from back up
    – and a few more i think…. and none of these worked

    THEN TODAY I FIXED IT FINALLY:
    – Switching off mail
    – Changing mail account settings to “break” the account (i.e. wrong domain or wrong username)
    – Deleting mail from account
    – Waiting for iphone to ask for correct details
    – Providing correct details
    – So far (10 mins later) it seems to have no come back yet….fingers crossed.

    Hope this one works for people if they can’t fix it yet.

    Reply
    • Keith says

      January 28, 2012 at 4:49 AM

      Seems to have done the trick although it cleaned out the rest of the e-mail history downloaded to that account on my iPhone although it is still visible in the account on the web based server. Thanks.

      Reply
  49. Myra says

    December 8, 2011 at 10:48 AM

    Thank you so much; it worked perfectly…after reading many threads with helpful hints. This is the best!

    Reply
  50. jc says

    November 20, 2011 at 4:41 AM

    i am still recieving these emails but mine have the exact date 07/11/11 19/11/11 etc and i have tried doing what is stated above!! what are they??

    Reply
  51. Shannon says

    November 18, 2011 at 11:42 AM

    Is it a hack or is it a apple mail bug?

    Reply
  52. marta says

    November 3, 2011 at 1:59 PM

    Thank you for the tip! Though the first one did not help, the second one seems to have fixed the problem. I have no idea why it works, but glad that it does!

    Reply
  53. Tracy says

    August 21, 2011 at 10:05 AM

    Thank you so much for the tip, it worked beautifully. it was driving me mad having a mailbox full of non deletable mail items.

    Reply
  54. Eddie says

    March 15, 2011 at 2:38 AM

    Hi all,

    I work in email marketing and recently one of my colleages received one of our emails on his iphone with sender present, but subject line showing as (no subject). The content of the email was present.

    I’m trying to figure out if this is an error on the part of our ESP, or if it’ smore of an iphone bug… Anyone got any ideas? The examples above seem to suggest both (no sender) and (no subject) show and the email is blank. Whereas with ours the sender & email content were present, but subject line was (no subject).

    Thanks in advance

    Eddie.

    Reply
    • Tash says

      September 24, 2014 at 4:32 AM

      No subject means that they didn’t type in a subject. There is no issue with this. If the sender and message body is there, then 9 times out of 10 everything is fine. I get no subject emails all the time, and send them every now and then too.

      Reply
  55. steve says

    February 15, 2011 at 9:43 AM

    i got a couple of these emails on my home computer; but, not on my iphone. i didn’t open them, just deleted them–i was afraid it was some malicious emails–it freaked me out.

    Reply
  56. Eman says

    January 26, 2011 at 3:08 PM

    Thanks for the tips! I was getting pretty sick and tired of these no sender Emails appearing on my Ipod Touch. I did the first tip disable then re enable email whent back to mail and they were all gone. I also just turned off the notes and we will see how that works.

    Reply
  57. Jakob H. Heidelberg says

    January 18, 2011 at 10:20 PM

    Well, I can say that I got this problem after renaming (the description) of my email accounts on my iPhone 4 to “[email protected]”. I replicated the issue on my iPad. So for me the solution was to rename the accounts back to something without the @-sign. This worked on both of my devices.

    Reply
  58. Elisa says

    September 20, 2010 at 4:30 PM

    I had 2 dated 12/31/69. Restarting my phone deleted them.

    Reply
    • Michal says

      July 28, 2015 at 12:32 PM

      This helped me!

      Reply
    • Stephen Kalinsky says

      August 11, 2015 at 6:49 AM

      This helped me too thank you

      Reply
  59. Martin says

    September 15, 2010 at 7:05 PM

    Setting up a rule that junks all mail without @ also does it.

    Reply
    • Princess says

      September 30, 2015 at 8:06 AM

      How do you do that?

      Thanks

      Princess

      Reply
    • Gordie says

      January 30, 2016 at 10:25 AM

      PERFECT! That Works.

      Reply
  60. Sam says

    September 13, 2010 at 3:21 PM

    Thanks for the tip. It solved the problem!!

    Reply
  61. Dwinsal says

    September 8, 2010 at 10:25 AM

    Go into mail settings from settings Icon and turn off notes. That fixes it

    Reply
    • David says

      November 15, 2011 at 3:22 AM

      Where do I find notes exactly in Settings?

      Reply
    • Susan says

      June 15, 2012 at 10:29 AM

      David, where is Notes in the Mail settings?
      Susan

      Reply
    • Joan says

      June 29, 2013 at 2:19 PM

      It did not work for me AND I lost ALL notes…..important ones!

      Reply
  62. Sarah says

    August 22, 2010 at 10:29 AM

    Where are these messages coming from? I have 21 of them, all dated 12/31/69!!! Hopefully this fixes it and prevents me receiving any more.

    Reply
  63. Robert says

    August 14, 2010 at 7:49 AM

    Thank you! I use my gmail account and the “Organize by thread” fixed it!

    Reply

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