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You are here: Home / iPad / iPhone iOS Mail app shows unread emails when there are none (Ghost Messages)

iPhone iOS Mail app shows unread emails when there are none (Ghost Messages)

By SK 119 comments Last updated March 9, 2020

Several iPhone and iPad report that the built-in iOS Mail app unread email indicator (red circle badge notification) shows some unread email messages when actually there are no unread email messages in their Inbox. We call these “ghost”  messages. After trying a bunch of time to remove these, you might just feel like they are stuck forever!!! But fear not, we’ve got some tips to get those emails out of your unread box and into their proper place.

Quick Tips quick tips 2019

Follow these quick tips to fix when your iPhone unread email count is wrong

  • Restart your device or force restart it
  • Identify your unread email via the Mail app or using the email’s website and mark your unread email as read
  • Or for Mac owners, open the Mail App and select the Mailbox Menu from the top menu bar. Choose Mark All Messages as Read
    • If you use intelligent mailboxes, delete the intelligent mailbox that causes this problem and creates a new one with those same rules
  • Toggle off and on Mail in your email account’s settings via the Settings app
  • Hide the Mail app notifications (for persistent or reoccurring problems)
  • Reset the Mail app by deleting the Mail App and reinstalling it

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Fixes for Ghost Messages (iOS Mail app shows unread emails)

Please try these steps until you resolve your issue

Find your unread email and mark it as read

First, verify you really don’t have any unread emails in your inbox. You may have some unread emails that you may not know.

For instance, let’s say you are using Gmail as your email account. Open Safari (or any other internet browser) and go to Gmail’s site. To find your unread Gmail messages, in the search box, enter ‘is: unread‘ (without the quotes.)

If this search finds any unread messages, mark them read. Check if this fixes your problem.

iOS Mail app shows unread emails when there are none

Or mark all your email as read

  1. Open the Mail app
  2. Choose All Inboxes iPhone Mail app all mailboxes
  3. Tap Edit
  4. Choose Select All
  5. Tap Mark mark email in Mail app iPhone
  6. Choose Mark as Read mark options in Mail app iPhone

Reset the email account within the Mail App

The next fix is to disable the Mail settings and restart the Mail app

  1. Go to Settings > Passwords & Accounts > Accounts 
    1. Or Settings > Mail ( or Mail, Contacts, Calendars) > Accounts
  2. Select the mail account that shows the incorrect unread mail notifications
    1. If you have more than one, perform these steps for each account
  3. Toggle OFF “Mail” to disable it. This action does not delete your account Turn off Mail in Settings
  4. Exit Settings by returning to your Home Screen
  5. Close the Mail app by swiping up your Gesture Bar or by pressing the Home button twice. Locate the Mail app preview and swipe up to close it
  6. Now once again go to Settings > Passwords & Accounts > Accounts
    1. For older iOS, go to Settings >Mail (Mail, Contacts, Calendars) and select the mail account
  7. Toggle ON Mail to enable it
  8. Check to see if your mail app is now showing the correct unread email counts.

If this didn’t stick, add in a restart after closing the Mail App.

Once powered up, return to Settings and toggle Mail back on. Or try a forced restart in between these steps.

Happens a lot? Hide the unread mail number

  • Go to Settings > Notifications > Mail
  • Toggle off Allow Notificationsdisable iOS notifications

We only recommend this step for persistent or reoccurring problems with the Mail app’s unread email count.

Delete & Reinstall the Mail App

If you use iOS 10 and above, Apple now allows users to delete certain native apps, including the Mail App! When you delete the Mail App, it also deletes all your local data but any documents or data stored via iCloud are not deleted.

First, Remove Mail

  1. On your iDevice, press and hold the Mail app lightly until it jiggles or until you see the Quick Action menu
    1. If it doesn’t jiggle, use less pressure
  2. Choose Delete from the Quick Actions or tap on the x, at the top left of the app, then tap Remove iPadOS and iOS 13 Edit Home Screen and Delete App options from Quick Action Menu Long-Press Haptic Touch
  3. Press the Home button to finish or press Done

If you pair your device with an Apple Watch, removing the Mail app from your iPhone also removes the app from your Apple Watch.

Next, Restore Mail

  1. Open the App Store
  2. Tap the bottom tab for Search and type in Mail in the spotlight field
  3. Tap the cloud icon to reinstall Mail
  4. After reinstalling, go to Settings > Passwords & Accounts and toggle ON Mail for all listed accounts
    1. For folks using iOS 10 or below, you need to re-enter your account details. Go to Settings > Mail and add your accounts back in

If you have an Apple Watch, restoring Mail to your paired iPhone also restores that app on your Apple Watch.

Want Another Option to Delete Mail?

You can also delete and reinstall apps through the Settings App. Go to Settings > General > iPhone Storage (or iPad, iPod Touch Storage.) delete Mail app confirmation

Then scroll down the list to locate the Mail App, tap on it and select Delete App.

For folks using iOS 11 and above, do not select offload app as this preserves all the Mail App’s documents and data and the problem may return after reinstalling.

No Time? Check Out Our Video!iOS Mail app shows unread emails when there are none (Ghost Messages)

If time is an issue or you need to learn by watching, take a look at our video and follow along as we walk through the best tips to get your Mail app working normally again.

Reader Tips 

  • If you have a Mac, open the Mail App and mark all your emails as read. This usually solves the problem
  • Open your email via a web browser or its own app (not Apple’s Mail App), then type in label: unread in the search box. This search should show you any messages in your account that are flagged as unread–the mark them as read, read them, or delete them
  • I just went into my online email account and searched ‘unread.’  It showed me all the unread mail that, for some reason, won’t pop up when I scroll through my mail on my iPhone. Marked them as read and I fixed my problem in an instance!
  • Richo solved this by logging on to the web version of Gmail and marking the errant emails as read
  • Here’s my fix: go to the email icon app, select the troubling email, click edit (top right corner), at the bottom click mark all, and mark as all read. Viola, it’s fixed!
  • Look for an “all mail” folder. If it has any unread emails in it, clear and mark that mail as read. For me, once I did this my iPhone updated, and the problem is corrected!
  • For the iPhone, ghost messages disappeared by disabling mail, then turning off, then back on and then re-enabling Mail.
  • I marked ALL my messages as unread, waited a minute and then marked them all as read. This worked for me!
  • I had to force reset my iPad (Home plus Power) rather than just powering it off, but then it worked.
  • It’s much easier to just mark all your emails as “read.”
  • I had to take an additional step and go into General>Restrictions>Allow Changes>Accounts and click “Allow Changes” before I could turn off the mail, but once I did that it worked well.
  • I deleted my email account from the settings, signed in again, and it worked like a charm. My 35 unread emails are gone!
  • Go to advanced settings within the individual email account and swipe off the SSL tab. Then exit. They should be gone. To turn back on go to Settings again and turn on your email following steps above.
  • I went directly to my email server – in my case the AOL.com and logged on via Chrome and marked all the mail there as read. It seemed to fix the problem and immediately showed up on my phone correctly. None of the fixes above seemed to work, but this did for now.
sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 119 Comments

  1. Nobody says

    February 18, 2023 at 1:04 AM

    IOS 16.3.1
    You need to change from Push to fetch.
    Search for Add Mail
    Locate your email accounts.
    find at bottom “Fetch New Data”
    turn tick “push” off, or set manually to “Fetch”

    Now they will sync when reading on other machines and with your mobile.

    Reply
  2. Just says

    June 1, 2022 at 12:17 PM

    Not sure if this has been said or not but don’t waste your time going through all of these steps to try to resolve the problem ghost email issue. I was able to find on my own how to do this by clicking around my phone.

    In the inbox of your email, you’ll see a circle with 3 lines at the bottom left. When you click on it, it takes you out of the list view and brings up only your unread email. You can delete from there.

    Hope that helps!

    Reply
  3. Ben says

    April 7, 2022 at 4:02 PM

    I have a iPhone 12 and I have tried all of the above but no joy, constantly I have the 1 unread messages displayed???

    Reply
  4. Julia Wenzell says

    December 24, 2021 at 9:25 AM

    I did the above but now when I try to reinstall the app, it keeps saying “”Something went wrong. Try again. “

    Reply
  5. Sander says

    June 12, 2021 at 11:54 AM

    Unread ghost email often happens after a search in your emailbox. Its are very old emails that where unread, a long time ago.

    Just do exactly the same search again. Open the unread messages you see and you’re good to go again.

    Reply
  6. Gary says

    March 19, 2021 at 7:24 PM

    I am running 11.2.3 and have had the number 2 on mail on dock although nothing appears to be unread. HIghlght everything in your “Junk” mailbox and delete it. This resolved issue for me. If you don’t see your inbox contents afterwards, click on filter icon at the top and all will reappear.

    Reply
  7. Tim lalonde says

    October 31, 2020 at 1:29 PM

    After installing iOS 14 download email shows 3 emails unread tried a few things wouldn’t stop

    Reply
  8. Jvb says

    October 30, 2020 at 9:05 AM

    None of the suggestions had worked for me. I had a red flag on my email icon saying 6 messages unread. What finally worked is this:
    I have multiple email accounts set up on my iPhone 11xi – I chose to open ‘all inboxes’ from the email
    Account list, then chose ‘edit’, ‘select all’ and ‘mark as read’. Came out to the home screen and the 6 message indicator is gone. It’s been good since I did this yesterday.

    Reply
  9. T.J. says

    September 18, 2020 at 10:13 AM

    What if it is my iCloud mailbox showing the ghost messages?

    Reply
  10. Ferdous says

    April 15, 2020 at 4:10 PM

    Reset mail worked, thank you!!

    Reply
  11. Arina says

    April 2, 2020 at 12:55 PM

    Resetting mail app worked for me! Thanks so much

    Reply
  12. Kathy says

    August 8, 2019 at 7:20 AM

    I am having to do this every day!

    I either turn off the email account, do a hard reset on my iPhone and then turn the email accounts back on.

    I have also deleted the account and added it again.

    The next time I check my mail, I have unread emails in my junk folder.

    I have even deleted outlook and set up the account as pop instead and nothing works!

    Reply
  13. Ron Richardson says

    February 12, 2019 at 11:28 AM

    I tried everything until I read here that I could delete the MAIL APP and reinstall without losing all my email accounts. It worked perfectly! Thanks!

    Now, if I could just get the “Unread” and “Flagged” mail folder to check all folders and not just Inboxes. I’m using IMAP accounts with filtered folders and it just ignores looking there for unread and flagged. Big bother… !

    Reply
  14. Carmen Kerr says

    January 27, 2019 at 3:48 AM

    I tried the resetting my iPhone and it still showed that I had 1 email unread but I couldn’t find it for months. I happened to have the gmail app and I looked there and it was there I
    1 unread email. So I suggest if you cannot find that unread email (ghost email) download the app and look for it. I was amazed that it was there and not on my mail app on my iPhone. Quick fix

    Reply
    • Sarah Sharpe says

      August 9, 2022 at 9:49 AM

      OH MY GOD!!!!! You are a literal LIFESAVER!!!! I’ve had three phantom emails for over a year and called Apple and they said they would have to do some hardcore surgery on my phone so I’ve just lived with it. You are the FIRST PERSON to voice this solution and it actually worked!!!! Thank you!!!!!

      Reply
  15. John Oliver says

    January 2, 2019 at 9:06 PM

    I am using ios 12.1.2 on iphone6.

    I have tried all of the suggestions in this post, including deleting the Mail app twice and reinstalling it, but I am still showing 8572 unread emails.
    This is only happing on the iPhone, my iPad and MacBook are ok.

    What else can be done?

    Reply
  16. Mary Ellen Christopher says

    November 17, 2018 at 7:14 AM

    I have iPhone 7 use version Ios12.1. I have 12,000 ghost emails showing. I have tried all of the above suggestions…..except turnoff notifications ….still there..
    Any other suggestions!

    Reply
    • SK says

      November 17, 2018 at 9:30 AM

      Hi Mary Ellen,

      Oh, how horrible!

      Have you tried deleting the email account(s) and then adding them back in. That may clear up any ghost email issues.

      And since your email is stored on a third-party server, you should not lose any data in this process.

      Sam

      Reply
  17. Carla says

    July 19, 2018 at 7:53 AM

    Thank you! This has been driving me crazy for a long time. Turning the account off and then back on again did the trick. 🙂

    Reply
  18. richo says

    May 5, 2018 at 1:33 PM

    I solved this by logging on to the web version of gmail and marking the errant mails as read/

    Reply
  19. Teej says

    April 22, 2018 at 9:52 PM

    I followed all the steps 1-3 but it hasn’t worked. I don’t want to disable notifications as I need them turned on. Any other tips?
    This only happens with one of the accounts I have synced to my phone.

    Reply
    • SK says

      April 23, 2018 at 6:55 AM

      Hi Teej,

      We suggest deleting that problem accounts and adding it back in to refresh your device’s connection. If using iOS 11, delete the account via Settings > Accounts & Passwords. If using earlier versions, remove the account via Settings > Mail. Once deleted, restart your device and then return to that same setting and choose Add Account.

      Let us know if this helps,

      SK

      Reply
  20. DBK says

    February 13, 2018 at 6:32 PM

    I had an issue where iPhone still showed read and deleted emails. I discovered at the bottom of the listings below the labels was an “all mail” folder. It contained all of my mail. It also had unread emails in it. Once I cleared it and marked the mail as read my iPhone updated and the problem is corrected!

    Reply
    • SK says

      February 14, 2018 at 8:56 AM

      Hi DBK,

      Thanks for that tip! We’ll add it into the article. We appreciate the heads up.

      SK

      Reply
  21. Pete says

    February 10, 2018 at 6:24 AM

    That fix works for the current set of ghost emails. But I keep getting this condition every day now all of a sudden. Instead of doing the turn off turn on email aver and over, what exactly causes this and how do I try to fix it?

    Reply
  22. Beth Nelson says

    January 20, 2018 at 6:25 AM

    I went directly to my email server – in my case the AOL.com and logged on via Chrome and marked all the mail there as read. It seemed to fix the problem and immediately showed up on my phone correctly. None of the fixes above seemed to work, but this did for now.

    Reply
    • SK says

      January 20, 2018 at 10:08 AM

      Hi Beth, Thank you for the comment and the tip. We will make sure to add it to the Readers Tips section so that other users can benefit.

      Reply
  23. Will P says

    November 20, 2017 at 1:18 PM

    Just updated to ios 11.1.2. I deleted my yahoo account. I then tried to add the account back, but it will not load it. I also tried to add my gmail account, but it did the same thing where it looks like it going to add it and it’s thinking thinking thinking, and then nothing happens. This is ridiculous!

    Reply
  24. Martin campbell says

    November 15, 2017 at 12:31 AM

    For the iPhone, ghost messages disappeared by disabling mail, then turning off, then back on and then re-enabling Mail. The iPad didn’t require turning off for the fix.

    Reply
  25. Liz says

    August 16, 2017 at 5:43 PM

    Clicking “Edit” and marking all emails as unread and then again as read worked for me! Such an easy fix to a pesky, persistent problem! Thank you!

    Reply
  26. Mary Fiore says

    July 7, 2017 at 6:13 PM

    Went looking at how to delete all seven thousand unread mail ,and I spent quite a lot of time to no avail. Came across your suggestions and ,after all that wasted time that I had spent trying to solve the problem . Your suggesting to how to go about deleting the mail and then turning it on.Certainly worked for me. Thanks

    Reply
  27. Thaisce Freeman says

    June 7, 2017 at 6:00 PM

    I tried everything that was suggested but nothing worked, so I just went into my email and searched ‘unread’ and it showed me all the unread mail that won’t pop up when I scroll through my mail. I just marked them as read and my problem was fixed.

    Reply
    • SK says

      June 8, 2017 at 8:29 AM

      Thaisce,

      Sometimes the simple solution is the best solution! Thank you for sharing this great tip. We’ll add it in as this one will surely help a heck of a lot of other iFolks! Good catch!

      Cheers,

      Liz

      Reply
  28. Ulrik says

    February 9, 2017 at 1:15 PM

    The same problem exists in Outlook for iOS except here the false notifications disappear after you open the app and lets it check.

    Reply
  29. Amiya says

    December 31, 2016 at 1:23 AM

    thanks.

    Reply
  30. Terry says

    December 27, 2016 at 8:50 AM

    I’ve tried editing emails but it doesn’t work. Says I have 8,000 plus emails and they are dating back to. 2015. Help….how do I get rid of them permanently?

    Reply
    • Elizabeth says

      December 27, 2016 at 9:14 AM

      Hi Terry,

      I am sorry to hear that you are having continued issues with your mail. That must be very frustrating…and overwhelming to see over 8000 emails unread!
      My suggestion, if you haven’t already tried, is to delete the mail stock app, restart, and then download and reinstall via the app store. You will need to set everything up again, but this often does the trick.

      Let us know how things are going. And good luck!

      Cheers,

      Liz

      Reply
  31. Paskorn says

    December 12, 2016 at 10:17 PM

    Thanks It’s worked for me

    Reply
  32. kewl1 says

    December 1, 2016 at 7:54 PM

    Thanks so much. This was driving me crazy for days. Today I tried many websites , some with somewhat or even very similar techniques that did not work. One was almost the same but involved doing a hard reset. Tried that one twice. This one wrked perfectly the first time.

    Reply
  33. Trevor says

    September 23, 2016 at 1:43 AM

    Thanks. Worked for me the second time when I turned my iPad off after disabling hotmail.

    Reply
  34. Jodie says

    September 2, 2016 at 10:05 PM

    Didn’t work for me the first time so I tried it again but also changing my sync time to 1 week and it worked when I went back in and enabled it all again I change Sync back to no limited and all was good I’m so happy it was driving me crazy

    Reply
  35. Tz says

    August 30, 2016 at 9:37 AM

    Bravo!!!

    Reply
  36. Ailson Semá says

    August 20, 2016 at 9:29 PM

    iPhone 6, iOS 9.3.4
    Number 3 worked for me

    Thank you

    Reply
  37. Elizabeth says

    August 19, 2016 at 9:10 AM

    It worked with my exchange account. Thank you! I have tried several tricks before and after found one by one marking them as read it didn’t work but it did now!

    Reply
  38. Dai says

    August 15, 2016 at 11:01 AM

    Go into settings, mail, choose the email you are signed in with. Sign out, and resign back it.

    Reply
  39. Olivia Williamson says

    August 13, 2016 at 3:56 AM

    Thanks! So helpful

    Reply
  40. margaret says

    August 9, 2016 at 8:18 AM

    thank you – it worked for me

    Reply
  41. umesh says

    August 9, 2016 at 3:21 AM

    Thanks a lot….

    Reply
  42. Greg says

    August 1, 2016 at 4:43 AM

    Number 3 worked for me, nothing else online did – thanks for the post, fixed this truly annoying issue!

    Reply
  43. Alan Gunn says

    July 26, 2016 at 6:00 AM

    number 3 worked for me many thanks as this was driving me mad having 5 unread mail….

    Reply
  44. AJ says

    July 11, 2016 at 2:57 PM

    Worked for me as prescribed – thanks!

    Reply
  45. Joel says

    July 7, 2016 at 9:01 AM

    I have this problem on my iMac, not with my iphoone or iPad. The procedure above doid not work. The number of supposedly unread mails in one of my mail accounts keeps going up. Any other suggestions?

    Reply
    • SK says

      July 7, 2016 at 9:32 AM

      Joel, In the past when we have seen this issue in older OS X, the easiest way to try fixing this is to open your Mail. Click on the Mailbox that yo are having issues with. Then Go to the “Mailbox” on the top Mail Menu and click on “Rebuild”. That should hopefully take care of your issue. Please keep us posted if it worked for you.

      Reply
  46. ChesterGurl says

    July 4, 2016 at 12:04 PM

    Thank you “Andrew”! Your suggestion of changing “mail days to sync” to “no limit” did the trick for me. You rock!

    Reply
  47. Mark says

    June 29, 2016 at 12:52 PM

    Love it, thank you, I have been searching for this fix for a long time!!

    Reply
  48. Rory says

    June 29, 2016 at 8:04 AM

    You legend!
    Now for the first good nights sleep since it started……..

    Reply
  49. Ginger Hadley says

    June 27, 2016 at 12:56 PM

    Easiest fix I’ve found:

    1. Go to “Settings”
    2. Select “Mail, Contact, Calendars”
    3. Select the mail account that shows the unread message.
    4. Turn “Mail” to “Off”
    5. Turn the iPhone / iPad off by holding down the power button for 5 seconds and slide to “power off.”
    6. Wait for 30 seconds, turn the iPhone / iPad back on

    Reply
  50. NEIL says

    June 26, 2016 at 12:05 PM

    IT WORKS FOR ME

    Reply
  51. Brad H. says

    June 24, 2016 at 5:46 AM

    Can someone explain to me how disabling your mail notification is a cure for this problem? If this was a fix, you would be able to keep your notifications on and the problem would simply go away.

    Reply
  52. Hong Konger says

    June 23, 2016 at 7:14 PM

    Excellent! it works for me!!!

    Reply
  53. Gabrielle says

    June 21, 2016 at 7:15 PM

    Worked like a charm! Thank you! Now I can find something new to drive me crazy!!!

    Reply
  54. Eleanor says

    June 21, 2016 at 1:00 PM

    Thank you! Finally got rid of them! Would never have worked that out in my own!

    Reply
  55. Kelly says

    June 20, 2016 at 12:31 PM

    This did not work for me. Outlook still shows I have 1 unread message and I do not. I’ve deleted every email in every single folder and even deleted everything in my Trash folder. Not a single email anywhere, still shows I have 1 unread message. Microsoft joke on my Apple device??

    Reply
  56. Eddie says

    June 16, 2016 at 1:36 AM

    Thank you worked a treat

    Reply
  57. Anju says

    June 15, 2016 at 7:02 PM

    Worked the second time! Use 30sec rule of disabling the mail as described and turning off application (like the computer power button to restart but here just walk away from the application).
    Then enable the unread #disappears!
    Thanks a lot-yes, good fix!

    Reply
  58. Boatman says

    June 15, 2016 at 1:13 PM

    This worked for me!
    Thanks.

    Reply
  59. Lisa says

    June 6, 2016 at 2:06 PM

    You may have suggested that I would loose ALL my stored mail messages on my phone with that trick…. Any suggestions how to recover those??

    Reply
  60. TopCat says

    June 6, 2016 at 4:01 AM

    AAAAAGGGGGGGRRRRRRRRRRR its more frustrating that its works for so many people but not me!!

    Reply
  61. kewl1 says

    June 5, 2016 at 12:43 PM

    Fix is not working for me and I do not have gmail

    Reply
  62. sam says

    June 5, 2016 at 2:15 AM

    Thanks been annoying me for so long

    Reply
  63. Mike C says

    June 4, 2016 at 5:46 AM

    Thank you, God !!

    Reply
  64. Terry says

    May 31, 2016 at 11:07 PM

    Spot on.
    Sorted so easily.
    Thankyou.

    Reply
  65. MrsSepass says

    May 31, 2016 at 12:13 PM

    Thanks! Worked for me

    Reply
  66. Bruce says

    May 24, 2016 at 7:35 AM

    I’ve had this phantom mail for years with Apple emai And the only solution I’ve found was to have apple sene new/recondition hoe to swap out. I’m
    Not getting do it yourself recommendations only thanks

    Reply
  67. Jenny Murphey says

    May 17, 2016 at 3:04 PM

    Whew. Worked on my iPhone and I am so happy. Thanks for the fix!

    Reply
  68. Matthew says

    May 15, 2016 at 4:29 PM

    I too am glad, it worked for me as well on my iPad Air

    Reply
  69. fraser says

    May 9, 2016 at 6:56 PM

    nothings working listed here trie everything its driving me nuts

    Reply
  70. Andrew says

    May 9, 2016 at 10:06 AM

    I reckon the device (iPad Air for me) keeps some sort of separate record of unread mails rather than a “live” count of downloaded messages each and every time the app is used.

    If you have an mail item which hangs around unread for long enough so it then becomes older than the device-server sync period then it disappears but still is counted as unread by your device. The unread mail count then can never drop back to zero as this unread message has gone.

    All I did to solve this problem was to change the “Mail days to sync” to “no limit” (I then changed it back to 1 month where it was originally).

    Reply
  71. Miguel says

    May 8, 2016 at 9:21 PM

    Awesome it worked. Thank you

    Reply
  72. Frank says

    May 8, 2016 at 8:16 AM

    Fixed! Thank you for this post!

    Reply
  73. Grace says

    May 8, 2016 at 2:07 AM

    Thank you so much! Have saved this page in case it happens again.
    Very happy.

    Reply
  74. Dawn Lyons says

    May 5, 2016 at 8:51 AM

    I’m so happy this worked! It was driving me nuts!

    Reply
  75. Crazy Emails says

    May 2, 2016 at 7:54 PM

    Thank you so much it worked like a dream:)

    Reply
  76. Working Class Hero says

    April 30, 2016 at 7:05 AM

    I Have latest (30.4.2016) IOS 9.3.1 & iPhone 5S and MobileIron work email app.
    Worked for me, many thanks!!
    You save my weekends 😀

    Reply
  77. Bryan says

    April 25, 2016 at 5:13 PM

    Like so many other posters….this has been driving Nuts for weeks. Started w 1 “unopened” then mysteriously it changed to 2 a few days later then to 3 the next week for no reason to what’s so ever, Checked my desktop Puter email program and server…all fine showing none unread.
    Found this help link through Google on my iPad…and Bam. It worked!!!!
    Fixed issue on Pad and iPad. Thank you!!

    Reply
  78. John says

    April 24, 2016 at 6:24 PM

    method no 3 worked fine

    Reply
  79. Monica G. says

    April 19, 2016 at 11:45 AM

    I had this problem too. try turning off the Email account and restarting you phone. Once you restart, turn the Email account on again.

    Reply
  80. Ralph says

    April 15, 2016 at 7:28 AM

    Worked!!! It was making me crazy!!!!!

    Reply
  81. Maha says

    April 10, 2016 at 12:29 PM

    perfect worked for me

    Reply
  82. Lindee says

    April 9, 2016 at 9:12 PM

    #3 worked for me!!

    Reply
  83. Linda says

    April 8, 2016 at 8:14 AM

    The suggestion described in the article worked perfectly for me the first time! I had the annoying “1 Unread Message”on my iPhone Hotmail account for weeks and kept searching my desktop, trash, and sent messages for unread and couldn’t figure out what was causing it. Luckily I found this suggestion right before I was about to delete my account and re-establish it on my iphone, which I was a bit nervous about.. Thank you! Quick and easy fix, wish I had thought of it long ago. Question is why is this happening? But for now I’ll just be thankful it’s gone. Thank you!

    Reply
  84. Bob says

    April 7, 2016 at 3:47 PM

    Thank you so much, worked first time

    Reply
  85. Bighelz says

    April 5, 2016 at 4:02 AM

    Worked first time thanks!

    Reply
  86. KxK says

    April 1, 2016 at 3:39 PM

    Thank You! Finally got that to go away.

    Reply
  87. petra says

    March 28, 2016 at 1:28 PM

    it worked !!! thanks

    Reply
  88. Ted says

    March 25, 2016 at 11:22 AM

    Thank you so much. I had “3” on my mail icon for months when there were no actual unread e-mails. Turning off and back on mail sync worked.

    Reply
  89. Billbo Baggins says

    March 20, 2016 at 1:24 PM

    Worked for me too! It’s been annoying me for weeks…

    Reply
  90. Michael says

    March 18, 2016 at 9:03 AM

    Worked for me. Thanks!

    Reply
  91. Tanya says

    March 17, 2016 at 12:13 AM

    WORKED!!!!!! Thanks 🙂

    Reply
  92. Poly says

    March 12, 2016 at 9:30 PM

    Worked. Finally got rid of badge showing unread email, was driving me crazy.

    Reply
  93. WHITE says

    March 11, 2016 at 8:55 AM

    WORKED BRILLIANTLY!!! I COULD KISS YOU!! NOTHING ELSE HAS WORKED SO FAR! 🙂

    Reply
  94. Nick says

    March 9, 2016 at 8:02 PM

    Didn’t work first time. Then after disabling the offending mail account I re-booted the phone, then enabled the account and it worked fine

    Reply
  95. SLewis says

    March 9, 2016 at 7:56 AM

    #3 Worked for me. I did reboot after I disabled Mail (just in case.

    Reply
  96. boris says

    February 25, 2016 at 5:38 AM

    It helped!
    thank you

    Reply
  97. Michael says

    February 24, 2016 at 8:21 AM

    Worked good! Thanks.

    Reply
  98. MEC says

    February 24, 2016 at 6:02 AM

    It worked on my IPad and phone. THANKS!!!

    Reply
  99. Deedee says

    February 22, 2016 at 2:31 PM

    arrrrhhhhhh!!!!! please help, didnt work atall ….. any ideas anyone?

    Reply
  100. Sylvia says

    February 15, 2016 at 2:35 AM

    Brilliant worked first time, been really annoying thinking I had an email when In fact I didn’t.

    One to remember.

    Thanks.

    Reply
  101. Raj says

    February 14, 2016 at 9:13 PM

    It worked

    Reply
  102. Iste says

    February 10, 2016 at 7:41 PM

    Thank you so much. Your solution works!

    Reply
  103. Mei says

    February 10, 2016 at 4:07 PM

    It didn’t REALLY work for me.

    I reset my settings, then followed the above instructions AGAIN.
    When I went to my Inbox, I found there was a box entitled “orphaned whatever” box.
    The so-called unread email was still there.

    Deleted the orphaned mail box — and the unread mail was gone.

    BUT there is a blue box beside “Unread Mail.”
    So, I don’t think my problem is completely solved.

    And, the bold, italics, and underline options are no longer above the keyboard, on the right.
    And the iPad keeps going to airplane mode.

    Quite fed up.

    Reply
  104. Lisa says

    January 24, 2016 at 10:10 PM

    Worked for me! Had 110 junk and 70 trash ‘phantom’ emails for months. All gone now thankfully.

    Reply
  105. MSM114 says

    January 18, 2016 at 2:55 PM

    It worked for me. Thanks.

    Reply
  106. Don Fabrikant says

    December 24, 2015 at 9:32 AM

    What is the fix this is ridicules its on my iPhone my wife iPhone my iPad

    Really Apple come on

    Reply
  107. Rosemary says

    December 14, 2015 at 4:19 PM

    I have five unread emails in my inbox and there are none. How do I get rid of these?

    Reply
  108. David Casemore says

    December 9, 2015 at 10:54 PM

    Worked for me! This has been driving me nuts for months. Whenever I glanced at my iPhone it looked like I had mail until a closer look showed it was the same-old six non-existing unread e-mails. Searched several times online for a solution and nothing worked until I found you.

    Thank you!

    Reply
  109. Greg says

    December 8, 2015 at 8:55 AM

    Thank you Serhat! Followed your instructions and updated all 4 Apple devices. All 4 now working perfectly. Would be curious on what causes this mismatch.

    Reply
  110. MIchael says

    December 4, 2015 at 7:27 PM

    Thank you!

    Reply
  111. Irina Skiba says

    November 27, 2015 at 4:27 PM

    I tried both methods: disabled mail icon and notifications one at a time. I restarted my iPhone 5 after every operation. However, my gmail accounts are still showing incorrect unread count. Called Apple they told me this problem has been going on for 3 weeks. They said it’s Google server issue so they referred me to Google customer service. Google wasn’t helpful either saying that it’s IP network problem. Very frustrating!!! Does anyone have any suggestions?

    Reply

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