September 1, 2010
Several users have reported an issue in which their credit cards are declined by the iTunes Store. Users experiencing this issue receive the message “Your Credit Card Was Declined. Please Enter Valid Credit Card Information,” on otherwise valid cards.
It appears that this issue is occurring on an account-by-account basis. Some users have reported success in emailing the iTunes customer support center.
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September 2, 2010 at 10:42 AM
I had this problem last week and when I contacted my bank they said it was because the address associated with my credit card didn’t have the plus 4 on the zip code. Apple had recently started matching zip+4 in their verification. My bank added that information to my credit card account and iTunes was happy.
September 8, 2010 at 6:41 PM
I’m having the same problem, but my credit card company says they don’t support zip+4 in the zip field. Now what do I do.
September 10, 2010 at 6:55 PM
Mine has the +4 on my CC account and my Apple account and still no luck
September 11, 2010 at 8:28 AM
My credit card or my paypal works…what up who can you call Thanks
September 21, 2010 at 3:38 PM
I found out that itunes was “placing money in a hold status” using the credit card it kept claiming was invalid. It did this everytime I clicked on submit credit card info. I had several one time charge/hold payments for a $1.99 app I was trying to purchase. My bank called me three times to verify that my card wasn’t stolen.
Ater a few days of confusion, I ended up buying an itunes gift card and removing all of my credit card info. I always keep an available balance for purchases and have had no problems ever since.
October 7, 2010 at 8:18 AM
I am unable to verify my credit card. I have used more than one and all giving me the same message. Really don’t know what to do anymore!!! Please help (samerv@gmail.com)
October 11, 2010 at 4:14 AM
This happened to friends of mine. They had two iPhones but were using the same iTunes account to buy stuff. If both phones were logged in with iTunes at the same time (this can changed in settings), any credit card would automatically be denied. The solution was to make sure only one phone was logged in at a time. I suppose you could create two separate accounts but you might end up paying twice for the same app.
October 16, 2010 at 10:33 AM
We just bought iphone 4s and can’t even get free apps for them because itunes won’t accept our money. This is why we hesitated to do anything with Apple. It’s always a hassle and it always seems like they are trying to prevent us from using their products or using our purchased content the way we want. I’ll just buy our content from Amazon now and if we can’t get apps soon, we’ll switch to a Droid phone. What a rotten way to treat customers!
October 27, 2010 at 8:06 AM
Same problem here. Today, suddenly, after updating iTunes I was asked to again agree to the terms and conditions. After that my account didn’t work and it’s the SAME account I’ve used for YEARS continuously. Edkroket may be right on the multiple login thing. I’m on laptop #2 now and my laptop #1 is sitting in another location, on the internet and logged into the same iTunes account I’m using on #2 now. As soon as I can get to laptop #1 again I’ll test this theory. All I know is that if I could get hold of an Apple rep right now I’d totally JUNK PUNCH him…
November 12, 2010 at 11:09 PM
Hey, my problem is when i try to use my credit card; ,it responds as “Yor credit card was declined please enter a valid credit card info.” Even when i try to get a account for a free app without credit card i am failing. I just bought an iPod touch 4G to play some games but now i m stuck with it. Such a shame for a company like Apple.
November 30, 2010 at 2:53 AM
I’m getting the same error “Your credit card was declined please enter a valid credit card”. We’ve tried 3 different cards to create our itunes account and ALL cards gave us the same error. So frustrating! Anyone know of a solution??
(apmg646@hotmail.com)
December 2, 2010 at 12:24 AM
I’ve read it’s due to IP geolocation. Apple are legally only allowed to distribute based on zone so travellers are finding this denied issue more and more. However, I’m not a traveller, have always had a UK credit card entered and used the UK localisation in Itunes and now I’m getting it. I’ve spent £100′s in there, which I guess will be going to Amazon or other etailers now. Definitely not renewing my contract with the iphone either – tired of this walled garden and big brother tactic of telling me what I can put on the phone I paid a fortune for. You’d think Apple’d have the sense to see what happened to AOL and Compuserve before them for their walled garden approach.
December 3, 2010 at 4:37 PM
Whatever the reason, +4 zip, IP localization, multiple phones, Apple should post a solution in their customer service section, or provide a phone number for support and resolution. We have all bought into this “Think Different” line of BS, and now we’re trapped. Divesting from all Apple products and switching has a very high cost, since iTunes is the only way in, there should be adequate support. We are expats, living overseas, and the degree of difficulty of resolving anything is extremely high and frustrating. Microsoft was accused of creating a trade monopoly and has had to defend itself for years, but their alleged violations of free market principles, seem like nothing compared to this.
December 4, 2010 at 10:23 AM
Same credit card account for quite some time, same Apple or Itunes account for multiple years. No it gives me problems. No matter what the problem, they need to work it out, they’re missing money.
December 23, 2010 at 8:34 PM
It’s because the bank declined it bc it’s under a 5$ purchase. Call your bank and tell them to unblock apple from accessing it info and walla
October 22, 2011 at 10:19 AM
i have the same problem with my card. What I should to do in this case