Recently we received a few emails about an issue that some users were experiencing on their iPad and iPhone. When they tapped on iOS Mail, they were able to open their inbox, see the sender details as well as the subject line of the email.
But when the users try to tap on the email to open it, it would either freeze the mail app or exit out of the mail app.
Other readers report that their email isn’t downloading at all or only some are downloading. And it’s very irritating, especially when you are waiting for an email that never seems to arrive!
Most of the times, once you have set up your email accounts correctly on your iDevice, it works without any significant hiccups. There are however times when you encounter this weird issues either following an update to the iOS or after installing a third party app on your iDevice.
To fix this problem, please follow the steps outlined below. Thanks to our readers, we were able to test this issue and the related solution. Before you proceed, please remember to write down your email id and the associated password for the account and keep it handy.
Follow These Quick Tips To Get Your Mail App Working
- The most common reason our Mail app isn’t downloading emails or working correctly is when our internet connection is absent, down, weak, or spotty. So the first thing to try is to reset your WiFi or Mobile Data Connections.
- Open Settings > Toggle Airplane Mode On and the Off Again
- Open Settings > WiFi and toggle it Off and On Again
- Try quitting the Mail app altogether
- Double Tap Home or swipe up the Home Gesture Bar to open your app previews
- Swipe side to side to locate the Mail App preview
- Swipe UP on the Mail window to close the app
- Tap Mail to open again
- Restart Your iPhone or iDevice
- Hold down the Power button until you see the message “slide to power off.”
- Slide to the right to power down
- Once switched off, press the Power button again to turn back on
- Perform a Forced Restart
- On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
- Reset Network Settings
- Go to Settings > General > Reset > Reset Network Settings
- Enter your password if asked
- Confirm to reset
- ONLY do this if you know your WiFi ID and password–these need to be entered again after resetting
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Mail Not Opening Step – 1
Go to Settings > Accounts & Passwords (or Settings > Mail or Mail, Contacts, Calendar)
Mail Not Opening Step – 2
Tap on the email Account that you are having problems with
Step – 3
Delete the email account. Please note you will not lose your stored emails or your contacts related to this account. Email is stored on the server, so once you solve the issue, they show up again.
Step – 4
Once you have confirmed the deletion of the account, restart your device.
Mail Not Opening Step – 5
Go back to Settings > Accounts & Passwords (or Settings > Mail (Mail, Contacts, and Calendar.) Tap on Add Account and follow directions to set up your email account on the device. If you have issues in setting up the new account on your iDevice, please see detailed instructions from Apple here.
Step – 6
Once you set up your mail account on your iPad or iPhone, give it a try. You should be able to download and open up your emails and read them.
Mail Still Not Working?
- Close your Mail App again by pressing the Home button or swiping up the Home Gesture Bar, locating Mail App Preview, and swiping that up off the top of your screen to close
- Then, toggle Cellular Data ON (Settings > Cellular > Cellular Data)–if it’s already ON, toggle it off, wait 30 seconds, and toggle back on
- Reset your network settings by going to Settings > General > Reset > Reset Network Settings
- This removes all stored WiFi network passcodes, so have those available to enter in again
Once your device restarts, connect to a WiFi network and launch the mail app again. See if it’s connecting and working normally.
If Mail is still not working, delete the Mail account again and add it in manually
1. Go to Accounts & Passwords
2. Select Add Account
3. Select Other (not Exchange, Google, Yahoo, AOL)
4. Tap Add Mail Account
5. Enter your user ID and password
6. Enter the following details for the server manually–find these details via your email provider7. It should start verifying your account–it sometimes takes a little time so be patient
8. Once confirmed, choose what services you want to sync with your device–Mail and Notes or others
9. Open the Mail app and see if your mail is now available (you may need to wait for all your email to download to your device)