Apple’s AirPods stand out as a symbol of seamless integration and wireless freedom. These tiny, yet powerful earbuds have become synonymous with hassle-free listening for millions around the world. Yet, like all technological wonders, they aren’t immune to the occasional hiccup.
One common grievance users face is the dreaded syncing issue, where the AirPods refuse to auto-pair with their device. If you’ve ever found yourself in a battle of wills with your AirPods, trying to get them to sync up, you’re not alone. This article is dedicated to resolving just that – ensuring your favorite tunes or important calls aren’t held hostage by a pesky pairing problem.
AirPods Not Connecting? Check The Basic Requirements
AirPods don’t work with all Apple Products. So first, make sure that you use a compatible Apple device with your new AirPods.
If you discover that your software is not supported, update to the latest iOS, macOS, tvOS, or watchOS if available.
Surprisingly, Apple TV and tvOS are only compatible with tvOS 11 and above. So for folks running older tvOS versions, your AirPods won’t connect to your Apple TV.
AirPod Hardware & Software Requirements
iPhone and iPod touch models with the latest version of iOS
iPad models with the latest version of iPadOS
Apple Watch models with the latest version of watchOS
Mac models with the latest version of macOS
Apple TV models with the latest version of tvOS
Turn Off Low Power Mode
It appears that your AirPods have a difficult time pairing with your iPhone if you use low-power mode.
Open the Settings app on your iPhone.
Scroll down and tap Battery.
Tap the toggle next to Low Power Mode to the Off position.
Another option that you have to quickly turn off Low Power Mode comes in the form of accessing Control Center. Here’s what you’ll need to do:
Wake and unlock your iPhone.
Swipe down from the top right corner of your iPhone.
Locate and tap the Battery button.
After you’ve confirmed that Low Power Mode is turned off, you can go ahead and try to pair your AirPods with your iPhone.
Setting Your AirPods Up
AirPods come equipped with a specialized wireless chip that allows for swift pairing with devices like iPhones, iPads, Apple Watches, Apple TVs, and even Macs. This mechanism sidesteps the conventional Bluetooth pairing method. Simply open your AirPod case, and voila, your AirPods seamlessly connect to your iPhone or other Apple devices.
When using your AirPods for the first time, there are a few initial steps to ensure they function optimally. Before diving into any advanced troubleshooting, ensure you’ve completed these initial set-up tasks, including signing in to your iCloud account.
Charge First!
Before diving in, ensure your AirPods have a full battery. To charge them, place the AirPods inside their case and shut the lid. The case is designed to hold several full charges, offering on-the-go convenience.
To charge the case, you have options. If you have a wireless charging case, you can use a Qi-compatible charging mat. Alternatively, connect the case using the provided Lightning (or USB-C) cable to a USB port or adapter.
It’s worth noting that both the first and second-generation AirPods, as well as the AirPods Pro, are compatible with the wireless charging case. Whether the AirPods are inside or not, the case will still charge.
On the Lightning Charging Case for the 1st and 2nd Generation AirPods, you’ll find the status light on the inside of the case, between the inserts to charge the AirPods. When it comes to the original Wireless Charging Case, Lightning Charging Case, and MagSafe Charging Case, the status light is on the front of the case just below where the lid closes with the rest of the frame.
When your AirPods are in the case, the status light indicates the charge status of the AirPods
When the AirPods are not in the case, the status light indicates the charge status of the case itself
A status light of green equals fully charged while amber means that charging is required
About AirPod Battery Life
Before Setting-Up AirPods
Check that your AirPods status light flashes white. This flash means that your AirPods are ready to set up with one of your devices.
The AirPods status light is either on the outside of your case (AirPods Pro & AirPods 2) or for AirPods 1, inside the case, between the two spaces for your AirPods.
If the status light isn’t flashing white, close the case. Wait 15-20 seconds and then reopen the case.
How to Set Up AirPods
Confirm your Apple device is running at least iOS 16.7, iPadOS 16.7, macOS 12.7, watchOS 9.6, or newer.
Unlock your iPhone screen via Face ID, Touch ID, or with your device passcode
Open the case without removing the AirPods from the case, and hold it next to your iPhone
Wait for the setup animation to appear.
When prompted, tap the Connect button.
With the AirPods (2nd Generation), AirPods (3rd Generation), and AirPods Pro, you’ll likely be prompted to set up Siri integration.
If you’re signed in to iCloud, your AirPods are set up automatically with any of your supported devices that are signed in to iCloud with the same Apple ID
Set up and Use AirPods with Other Devices
Follow these steps to set up your AirPods with a device that isn’t logged into your iCloud account, connect to your Apple TV, OR set up AirPods to any non-Apple device
Put your AirPods in the case
Open the lid
Press and hold the setup button on the back of the case until you see the status light flash white
Set up your AirPods as a Bluetooth device with your iPhone or iPod touch, Mac, Apple TV, or non-Apple Bluetooth device
AirPods Don’t Automatically Connect? Not Seeing the Setup Animation?
In the event that you aren’t seeing the setup animation, or your AirPods aren’t automatically connecting, try these steps:
Make sure your iPhone, iPad, or Mac are updated to the latest version of iOS, iPadOS, and macOS.
Place both AirPods in the charging case.
Once the AirPods are placed in the case, make sure that they are actually charging.
Open the Settings app on your iPhone.
Tap Bluetooth.
At the top of the screen, tap the toggle next to Bluetooth to the On position.
Within the My Devices section, if your AirPods aren’t connected, select them from the list.
If they appear but they aren’t connected, close the AirPods case lid
Wait 15 seconds.
Open the case lid again.
Press and hold the button on the back of the charging case until the status light begins flashing white.
Move your charging case, with the AirPods still in the case, close to your iPhone, iPad, or Mac.
Follow the steps on your screen to pair your AirPods with your Apple Device.
AirPods Still Won’t Connect?
Here is how to reset the AirPods Pro:
Place both AirPods buds in the charging case
Ensure that the charging case has some battery remaining
Locate the small button on the back of the case
Press and hold the button for at least 15 seconds
While you are pressing the button, watch the charging light on the front of the case. The light will flash white and then amber after a few seconds. Once the light turns amber, the AirPods Pro have been reset.
Then, just open the case, unlock your iPhone and pair the two products together just like you did on launch day. It’s important to note that the AirPods Pro will unpair themselves from any of your iCloud-connected devices, in addition to the iPhone.
Not Seeing Blinking White or Amber Light?
Several readers have reported difficulties in pairing their AirPods, with some not witnessing the expected white or amber blinking light – even on brand-new sets!
This issue often suggests a connection problem between the AirPods and the electrical contacts in their case’s base.
A potential fix involves cleaning both the AirPods and the inside of their case. After cleaning, check if the problem is resolved.
Additionally, one user found success by placing a tiny piece of paper or plastic on top of each AirPod before closing the case. This seems to help improve the contact between the AirPods and the case.
If you find relief with either of these solutions, it’s recommended to reach out to Apple Support. Inform them of the connectivity problem between your AirPods and the case. They might offer a replacement for the AirPods, the case, or both!
AirPods Fail to Connect to an iPhone or other Device?
If one or both of your AirPods fail to connect to a device, take both AirPods out of your ears and place them inside the AirPods case.
Close the case and wait for 10-20 seconds, then take them out with the case just beside your paired iPhone.
AirPods Not Auto-Pairing on Your Mac?
Make sure your iPhone, iPad, or Mac are updated to the latest version of iOS, iPadOS, and macOS.
Place both AirPods in the charging case.
Once the AirPods are placed in the case, make sure that they are actually charging.
Open the System Settings app on your Mac.
In the sidebar on the left, click Bluetooth.
Within the My Devices section, if your AirPods aren’t connected, select them from the list.
If your AirPods appear in the list, but don’t connect to your Mac, click the Information button on the right side next to the name of your AirPods.
From the pop-up window, click the Forget This Device… button.
Click the Forget Device button that appears to confirm.
Close the AirPods case lid
Wait 15 seconds.
Open the case lid again.
Press and hold the button on the back of the charging case until the status light begins flashing white.
Move your charging case, with the AirPods still in the case, close to your Mac.
Follow the steps on your screen to pair your AirPods with your Mac.
Right Or Left AirPods Not Pairing or Syncing Together?
If you’ve had to replace one of your AirPods due to reasons such as loss, malfunction, or defects, and you’re experiencing pairing or syncing issues with the new AirPod and the remaining old one, the simplest solution is to have your various Apple devices “forget” the previously paired AirPod.
To Forget an AirPod
With the replacement AirPod in hand, you’ll need to go through and make sure that your “old” AirPod is not still connected. This ensures that your Apple device won’t try and connect to an AirPod that is no longer in your possession. Here’s how you can connect a replacement AirPod:
Open the Settings app on your iPhone or iPad.
Tap Bluetooth.
Locate your AirPods from the list of connected devices.
Tap the i icon.
Tap Forget This Device.
From the pop-up menu, tap Forget Device.
Tap the prompt again to confirm.
Place both AirPods in the charging case.
Open the lid and make sure that the status light is flashing amber.
Press and hold the setup button on the back of the case until the light begins flashing white.
Unlock your iPhone or iPad and make sure that you are on the Home Screen.
Make sure that both AirPods are still in the case, and open the case lid.
Tap Connect when prompted.
Tap Done.
And that’s it! The setup process is no different from when you paired the AirPods for the first time. Provided that everything is in working order, you’ll have a complete set of AirPods again and can start enjoying all of your favorite music and movies.
Want to Forget All Devices that Your AirPods Ever Paired To?
Place both AirPods buds in the charging case
Ensure that the charging case has some battery remaining
Locate the small button on the back of the case
Press and hold the button for at least 15 seconds
Is It Not Syncing With Your Apple Watch?
Start by raising your wrist to wake the Apple Watch or tap on its screen. Ensure you’re viewing the watch face. From the bottom edge of the watch face, swipe upwards. This gesture will reveal the Control Center. Once you’ve opened the Control Center, scroll through the different options until you find the Airplane Mode button. Tap it, wait for 15 seconds, then tap it again to turn AirPlane Mode off.
Check out this article for more information on pairing your AirPods with your Apple Watch.
Reset All Your iPhone’s Settings to Fix AirPods Sync Issues
If you are still out of luck and cannot get your AirPods to pair and connect to your device, unpair them again and then reset all settings on your iPhone. Performing this reset doesn’t remove any data, but it does change any kind of personalization to your settings back to factory defaults.
Open the Settings app on your iPhone or iPad.
Tap General.
Scroll to the bottom and tap Transfer or Reset iPhone (iPad).
Tap the Reset button at the bottom of the page.
Tap Reset All Settings.
Enter your passcode if prompted.
Once you reset all settings, restart your iPhone again, and then try and pair your AirPods.
AirPods not auto-pairing on your Mac? Quick Rescue Tips
Turn Bluetooth OFF and then back ON
Go to System Preferences > Bluetooth
Turn Bluetooth OFF
Wait 20-30 seconds
Turn Bluetooth back ON
Click the speaker icon in the menu bar and choose your AirPods under Output Device
On your Mac, go to System Preferences > Bluetooth
Wait for a few moments for your Mac to finish searching for Bluetooth devices, including showing your AirPods in the list (as “Not Connected”)
Do not remove the AirPods from the list or take any other action
Click on the volume icon in the menu bar and allow a few moments for the list to populate fully
Select your AirPods if they show up
Wait for the tone to sound in your AirPods, confirming the connection
You may need to do multiple restarts on your Mac to clear out any old iCloud and Bluetooth caches
AirPod iCloud Syncing Issues
Should you face syncing issues between your AirPods and iCloud on your Mac or other Apple device, consider logging out of iCloud and then signing back in. This step often resolves such syncing problems.
Another common concern is having just one AirPod functional at a time. Some users have shared that both AirPods work seamlessly for the initial 24-48 hours but then begin to function independently after this brief period.
A helpful tip from a reader suggests a prolonged press on the setup button on the case. To try this, press and hold the setup button until the case’s light flashes orange. Continue holding for an additional 20-30 seconds. Following this procedure, the reader’s AirPods resumed normal functioning.
How-To Update Your AirPods Software
Unlike the other Apple devices, actually updating the software is a bit of a nuisance. This is because Apple doesn’t offer a “check for updates” screen when it comes to the AirPods. Instead, you’ll need to follow these steps:
Ensure that your AirPods are paired and connected to your iPhone.
Listen to music for up to one minute.
Place the AirPods back into the charging case.
Connect the charging case to power via the Lightning port or on a wireless charger.
Charge your AirPods for at least 30 minutes.
Open the case lid and make sure that your AirPods are again connected to your iPhone.
Leave the lid of the charging case open to ensure that the AirPods are connected to your iPhone.
Wait.
If an update is available, it will be automatically downloaded and transferred to your AirPods. In order to ensure that you are running the latest firmware available, there are a couple of steps to take. The first of which is to check Apple’s AirPods Firmware Updates page, which provides more information, along with the latest firmware versions for each model of AirPods.
Once you have checked to see what the latest firmware version number is, you’ll need to jump back over to your iPhone. With your AirPods connected to your iPhone, follow these steps:
Open the Settings app on your iPhone.
Tap the name of your AirPods at the top of the page.
Scroll to the bottom of the page until you reach the About section.
Make sure that the firmware matches with the results provided on Apple’s Firmware Updates for AirPods page.
While Apple has made it easier to access the settings for your connected AirPods, you can still go through the “old” method for checking the firmware version number.
Open the Settings app on your iPhone.
Tap Bluetooth.
Under My Devices, tap the More Info button on the right side of your AirPods.
Scroll to the bottom of the page until you reach the About section.
Make sure that the firmware matches with the results provided on Apple’s Firmware Updates for AirPods page.
Unfortunately, Apple has yet to provide any option to “force” the update to be installed on any of the different AirPods models. There is a way around this if you are inclined to install beta firmware, but this could result in your AirPods malfunctioning and is not recommended.
Warning: Not Simultaneous
Owners of AirPods want the ability to pair our AirPods on everything simultaneously. Wouldn’t that be nice?
Alas, this is currently NOT the case with AirPods. You still need to switch pairing when using non-Apple devices and computers. It’s not an automatic pairing.
So you still need to use your AirPods like any other normal Bluetooth device. Automatic pairing SHOULD work on all Apple devices that meet the AirPod basic requirements.
Lost Your AirPods Case?
If you misplaced, lost, or discovered that your AirPods case was stolen, fear not! You can get a replacement from Apple (for a charge of course) and still use your current AirPods with that replacement case. AirPods are not tied to the original case that came with them.
Unfortunately, the Find My AirPods feature works only for the AirPods themselves (Right & Left) but NOT for the case!
Wrap-Up
Navigating through technology’s challenges can sometimes feel like an uphill battle, especially when it interrupts our daily flow. But, with the right guidance and a bit of patience, most issues, including the AirPods’ auto-pairing troubles, can be readily addressed. By following the solutions presented in this article, you should be well-equipped to tackle any syncing problems that come your way.
Remember, technology exists to simplify our lives; sometimes, all it takes is a little troubleshooting to get things back on track. Whether you’re a tech-savvy individual or someone just getting to know their AirPods, here’s to uninterrupted listening and the continued joy of wireless freedom.
For most of her professional life, Amanda Elizabeth (Liz for short) trained all sorts of folks on how to use media as a tool to tell their own unique stories. She knows a thing or two about teaching others and creating how-to guides!
Her clients include Edutopia, Scribe Video Center, Third Path Institute, Bracket, The Philadelphia Museum of Art, and the Big Picture Alliance.
Elizabeth received her Master of Fine Arts degree in media making from Temple University, where she also taught undergrads as an adjunct faculty member in their department of Film and Media Arts.
I’ve tried everything. I reset them, turned my bluetooth on and off, charged them, and followed the instructions. They won’t connect to neither my phone or my Mac and I don’t know what to do. Sometimes they will end up connecting and say connected and then the sound will still be on the device and not in my airpods and then the airpods will disconnect. What do I do?
Air pods don’t work! Very disappointing. Pairs with non-apple laptop, works for one video, won’t work for the next one. Pair/connect again. Won’t work. Have to remove device, start over and then, again, it only works for one video/audio. Unless you are all Apple, don’t spend the money on Air Pods
I am really appreciated with current advices. Had a problem with synchronizing of 2 airpods. Then i did long reset ( i pressed backward button for 40-60 secs). Then it all went back.
Yes, as long as the replacement AirPod is the same generation or model as the current one–you cannot mix and match AirPods generation 1 with AirPods generation 2 nor AirPods Pro.
Check the information on the underside of your AirPods to ensure they are the same model. Both AirPods need to be the same model to work together–the replacement AirPod must match the generation of your current AirPod and AirPod case.
AirPods Pro
Model number: A2084, A2083
AirPods (2nd generation)
Model number: A2032, A2031
AirPods (1st generation)
Model number: A1523, A1722
Charge your AirPods and then place both AirPods into it. Close the case and let it sit for at least 30 seconds.
After 30 seconds, open the case.
Go to Settings > Bluetooth and tap the “i” icon next to your AirPods.
Then tap Forget This Device and tap to confirm.
With the lid still open, press and hold the setup button on the back of the case for 15 seconds or longer until you see the status light flashing amber
Move your iPhone right next to the AirPods and wait for the setup animation to appear
You can replace that missing AirPods with a new one via Apple’s replacement program for $69. Make sure you purchase a match to your current AirPods series-go to Settings > General > About > AirPods to check for model number and hardware version to confirm what AirPods series you currently have.
Make sure you are not in low power mode. I was trying for hours to reconnect my AirPods without ANY luck. I tried every way. Once I turned off low power mode they connected on the first try
Thanks for writing this was actually really helpful in getting my airpods going again after I had a lost one returned by apple. At first the replaced airpod wasn’t playing music Here’s what I did:
– Bluetooth forgot the device
– Held setup button till they re-paired
Since installing 12 beta regular updates my airpods show connected cut do not work. I have removed and reinstalled to no avail.it shows connected but keeps looking for other devices and as result I can not use the pods.
Please help
Try cleaning the inside of your AirPods case and/or adding a bit of pressure to get a better connection between the AirPod and the connection inside the AirPod Case–some folks placed a piece of paper on the top of the AirPods before shutting the case to get better connectivity.
If this works, contact Apple Support and see if they will replace your AirPods case and/or the AirPods since the connection/contact is loose.
Some people found that adding some pressure by pushing gently down on the AirPods themselves when in the case to get better contact and connections established between the buds and the case’s contacts. You might also try cleaning both the buds and the case (the inside of it) to help with that connection as well.
Some readers even placed a small piece of paper on top of the AirPods when shutting the case to improve the contact between the two.
If this helps, contact Apple and see if they will replace your case and/or AirPods since the connection is not secure.
This tip help with my connectivity when pairing. My left was not connecting and was on 0% percentage battery. If both airpods are not connected to the case the pairing cannot be done.
I did not have any trouble with my airbuds until I got the XR phone. Now they do not want to pair up with my phone. If I get them paired and I use them m, then recharge them, I have to try and reconnect them to my phone again.
My air pods are not connecting properly they are the first generation
Only one connects !
And I can’t talk to Siri
Help
Otherwise they are going in a drawer and I will advise people not to invest .
My comment is over the years Apple has went down hill !
Seriously considering Samsung !
I’m done
I use my AirPods with a Windows PC Win7 and all my Apple devices obviously. I find that this technique works to enable connection to each device normally. On Windows I have to go to Bluetooth devices, control device and just connect. Apple devices just connect as normal.
So on iPhone forget this device(AirPods), now on Windows delete AirPods if present, add the AirPods to Windows. Now add the AirPods to iPhone and connect.
In other words connect to Windows first and then to Apple. It always works for me for my win7 PC, iPhone X, iPad and MacBook.
I’m getting tired of trying to sync the AirPods to my different devices each and every time I want to use my iPad Pro, mini pad – I mac without success. it does not sync to all my devices ever – only my iPhone – tried resetting and still does not work. Always getting the notice unable to connect get pods within range. This Bluetooth device is the worse!!!! Bring back the regular use of earphones for the Iphones because Bluetooth sucks!!!
Now I’m having to go to your store with all my devices just to get the Genius to connect something that should be so simple for us non computer Genius’. I’ve lost patience already. Disappointed in this product and we bought two. What a waste !!! Will not recommend to any of the older generation — stick with the regular earphones at least their guaranteed to work.
Sorry to hear about your issues with your iPod and AirPods. Have you restarted your iPod after the update? If not, try that and if you’re still not able to pair, try a forced restart by pressing and holding both the Home and Power buttons at the same time until you see the Apple Logo on-screen. Then check again if the iPod and AirPods pair.
If not, it’s possible that your AirPods software (firmware) isn’t up to date. This normally happens automatically and in the background, without us, the users really knowing. But sometimes things don’t work–like life!
In order for your AirPods firmware to update, you need to do the following:
Place the AirPods in the charging case
Plug the AirPods case into a wall outlet, so it’s charging
Place a previously connected device (like your iPod or another device) next to the AirPods case
Your iDevice must connect to the internet
Look for your AirPods current firmware version and other info at Settings > About > AirPods.
Left and/or Airpod Not Working after re-pairing, toggling various settings, Apple TV not seeing them?
I tried everything. From multiple forums. When it hit me, why were there a lot of ppl with this same problem but not anywhere near the # of ppl who are obviously are buying them? Time is the answer, my friend, Time.
First, Airpods get dirty. Thankfully, they are easy to clean with their porcelain-ish finish. But how about the case receptors? They obviously collect dirt, dust, ear wax, pizza crumbs, etc. So, I tried the only thing that has worked: Clean the Airpod Case and the stems of the Airpods, themselves.
Follow these steps:
1) Take the Airpods out of the case.
2) Grab a Q-tip.
3) Get your wife’s bottle of nail polish remover (or your own – acetone). Side note: I originally thought of rubbing alcohol but none nearby.
4) Dip 1 Q-Tip into acetone and then into the bottom of each of the two holes in the Airpod case and twist it in there for a few seconds).
5. Take same Q-Tip and clean the bottom of the stems where the Airpod comes into contact at the bottom of the hole. Let dry for 30 seconds.
And within 1 min….voila’! iPhone did the animation (which had grown erratic), appeared as a selectable audio output on my Apple TV., etc. etc. etc.
Hope this helps as I love these things too much to be buying or waiting in line in to exchange them.
TGF, Thank you for sharing your success story and the well documented tip.This is really very helpful. We will make sure to update the post with your ideas. Thank you for stopping by.
Btw, if anyone lost an AirPod don’t waste your money and buy another box, just go to Apple and buy the one AirPod and then sync it together with the case.
When I want to connect my AirPods it’s tell me that “make sure you AirPods is tuned on and in range” but my AirPods are with me.
I do everything but it’s same
When I want to connect my AirPods it’s tell me that “make sure you AirPods is tuned on and in range” but my AirPods are with me.
I do everything but it’s same
Sorry to hear that your AirPods are giving you trouble after iOS 11.1.2 update. I assume you’ve already tried unpairing and then re-pairing your AirPods to your phone or device. But just in case you have not, please unpaid them, restart your device, and then re-pair them to it.
If that doesn’t work. Unpair them again and then reset all settings by going to Settings > General > Reset > Reset All Settings. Performing this doesn’t remove any data but it does change any kind of personalization to your settings back to factory defaults.
Once your reset all settings, perform another restart. Then try to pair them again.
If they still aren’t working, let’s try to reset your AirPods:
1. Go to Bluetooth settings and forget your AirPods
2. Put both AirPods in their case, open the lid
3. Hold that small button on the back of the case for about 10-20 seconds until the status light inside your AirPods case light starts flashing amber
4. Once the status light blinks three times, release that back button
5.Now put your AirPods case (with AirPods inside) right next to your iPhone and hold the back button once more. Auto-pairing should initiate–press connect and go from there
Hopefully, one of these tips works for you. Let us know.
I am trying to pair my brand new airpods to my new iPhone X and have shutdown and restarted my iPhone X and with them next to the each other I get NOTHING and the airpods do not show up in the Music control panel at all.
The airpods are fully charged and when opening the case, the light is green and when you press the setup button on the BACK of the case is says the light shoudl go to FLASHING WHITE , but on my Airpods, it goes to SOLID WHITE and NO FLASHING besides no response from the phone to pair them
That’s no fun and very frustrating. One thing that shouldn’t make a difference but why not try is turning on AirDrop and setting it to everyone. Sometimes these weird things actually work.
The only other thing I can think of trying is plugging both your iPhone X and AirPods case into a power source. If that doesn’t work, call or contact Apple, you might have a bum pair.
Here’s something I’ve noticed if people are having problems with phone audio working.
If you have your phone plugged in and charging (lighting cable) – and you connect your AirPods afterwards – there are times that the phone audio will not route correctly thru the AirPods.
Just unplug the lighting cable, take out your AirPods of your ears – and then put them back in – and then the audio will work. There seems to be a bug when your phone is plugged in that is preventing phone audio to be connect to the AirPods. Everything else works – just not the phone.
This is an awesome tip! Thank you. It’s funny how the order of things makes a big difference. Thank you for sharing—I’ll give this one a try too since this occasionally happens to me.
Hi, I bought my wife the AirPods and she loves them but she lost one of them so she’s only been using one. I bought her another pair and now we have the new pair plus one from the old set. Thanks have unpairs the one from her phone and now I’m trying to pai it to mine but I’m not having any luck. Please advise.
Kind regards
Wow, that’s a problem we haven’t heard before. Have you tried placing one of the new AirPods into the missing Airpods place in the old case when pairing? I’m wondering if it’s not pairing because it is not detecting both AirPods in the case? I have no idea if this will work but it’s a first thought–that somehow not having two is impacting pairing.
I’ll look more into this issue and if I learn anything, I’ll update this comment. And please if you find a way that works, let us know. I’m sure others are in the same situation.
Hi I lost one AirPod and in paired it and now I’m m trying to pair the one to the phone and it won’t work. Do you n Ed to have a pair in order to pair it to the phone?
Sorry, but mine will not pair with my iPhone 7, when I open the case, the light is blinking GREEN NOT WHITE. I hold down the button (for OVER 60 second) waiting for the blinking WHITE light, never happens. Brand new, right out of the box, and it doesn’t want to pair. Expensive paper weight, and not much of a weight. Going to have to learn not to buy Apple products as they are now expensive garbage.
My AirPods right side sometimes working some times not (red !) I don’t know what is the issue !
I tried many steps but it didn’t work
Please if you can help me
Sorry to hear that. AirPods are so fabulous that it really stinks when they don’t work as expected. For your particular issue with the right AirPod, first try cleaning the contacts on the bottom of both AirPods with a dry, lint-free cloth or tissue. The contacts are the silver ends at the bottom Of each AirPod. After cleaning, put them back in the case and hold the sync button on the back for at least 30 seconds. See if that solves your problem with the right AirPod.
If that didn’t help, forget the AirPods from your device. Then reset your network settings by going to Settings > General > Reset > Reset Network Settings—write down any WIFI passwords as this action clears them. After resetting your network settings, hold back sync button until the center of the AirPods’ case flashes amber. Hold for at least 15 seconds and then reconnect your AirPods as usual.
If that doesn’t work, call Apple Support, explain your issue, and ask for a right AirPod replacement due to a non-operational/defective unit.
I was tired asking for people on how to sync my airpods with apple devices . Here is where I got all my questions answered The best facilitator I ever met.
My AirPods worked great about two months, but now I have the problem that my phone (iPhone 6) don’t see the charging case of AirPods. I already reset AirPods, as you mentioned before, tried to forger network, set the phone on Airplane mode, but it doesn’t help.. AirPods are working only if my phone is very close to them, then i put the phone in my pocket they are automatically deactivating.
It must be very frustrating indeed! I’m thinking it would be a good idea for you to fully charge your AirPods and AirPods case. Place both AirPods in the Case and then charge the AirPods using your iPhone wall charger. Let them charge overnight. Once fully charged, then see if this problem still exists.
If so, follow the steps to unpair and re-pair. If they still don’t work after all that, visit an Apple Store and have them take a look at them. Remember to bring your receipt too!
Apple AirPods are a marketing hoax. Inadequate testing before release of this product is a major problem. Pairs with one device and not the other despite iCloud syncing. Personally, I believe this product to be a giant rip off of consumers. don’t buy
I have the same issue
# flashing green
# still white when button is pressed, then back to previous status when stop pressing
# no screen appearing nowhere
Good news! Yes, Apple’s AirPods work with all devices running iOS 10 or later, including iPhone 5, SE, 6, 6s, and 7 models. So if you haven’t updated to iOS 10–do this BEFORE you pair your AirPods. And make sure you have an iCloud account–this is required.
An added benefit for AirPods is arriving in the next iOS 10 update–iOS 10.3. It’s called Find My AirPods and works like Find My iPhone. It finds them within a range of 15-30 feet and plays a sound from the AirPods that will locate them when you can’t find them.
I have had my AirPods for 18 days now and they worked like a charm till today. I have the same exact problem. My left Pod stopped receiving sound. I contacted Apple and they told me to take them back as they have no fix for this issue. 🙁
I’m glad Apple is replacing your AirPods. But this is a terrible development, that they work for a few weeks and then suddenly stop. I hope this is an anomaly and not a sign of things to come. Especially considering that the majority of iFolks will shortly receive their AirPods in Feb.
Hold on Tight…this AirPod ride might get a little bumpy.
Thanks for your time giving good tips but sadly nothing seemed to work. It is a manufacture problem, so the only viable option is to contact support.
Let’s just hope I won’t have to wait until February…
Thanks again.
Thanks for the update. I’m sorry nothing worked for you. There certainly are reports of malfunctioning AirPods and it appears that Apple is quick to replace without too much hassle (other than having to wait for the replacements to ship–currently at about 6 weeks or so.) If you haven’t already contacted Apple Support, please do this as soon as possible. Since there is no Apple Care for the AirPods, it’s best to report troubles quickly. We are really surprised Apple Care isn’t offered.
We wish you good luck and hope your replacements arrive swiftly. When they do, please send us an update on how they’re working out for you. Hopefully, your problems will be a part of the past, of 2016. And 2017 will bring forth a lot of fun with AirPods!
Hey guys I need help.
When I paired them for the 1st time everything worked but seconds later the Right AirPod stoped working.
I’ve done everything but I can’t get it working again, it’s not charging or being detected by the device? Any advice would help.
Oh man, that really stinks! It must feel very frustrating to get this great new product…and turns into a not so great experience. I sent your problem to a few of our writers, to see if they’ve encountered this particular problem. You are the first to report this. But we have a couple of ideas. You might have tried some of these already–apologies in advance.
Just in case this tip passed you by, try turning off Bluetooth on your iPhone, wait 10-20 seconds, and then turn Bluetooth back on. Check if both AirPods now connect
Next, turn off Automatic Ear Detection in Settings > General > Bluetooth. Then select the “i” next to your AirPods in the list of Bluetooth devices. And while on this same settings menu, double check that your Microphone is set to Automatic. And make sure Double-Tap AirPods is set to Siri or Play/Pause (not OFF)
Now see if things get working again.
If not, go back to that same menu and instead turn Microphone to the Right. And set Double-Tap to Siri. Check if your Right AirPods works this time by double tapping on the outside of your Right AirPod and asking Siri a question. You may need to double tap a few times as it does not detect your tap and activate Siri every single time
If nothing is working, try forgetting your AirPods and then repair them with your iDevice. If they don’t repair, press and hold the setup button for at least 15 seconds, until the status light flashes amber a few times and then flashes white.
If none of these tips help as well as those outlined in our article, we suggest that you contact Apple Support, make a Genius Bar reservation or visit an Apple Authorized Service Provider for assistance. You’ll want an inspection of your AirPods. It’s likely that Apple will replace them under your current product warranty. We hope it doesn’t come to this.
Keep us posted and best of luck…and as a reminder, once you finally (FINALLY) get these AirPods working as expected, you are going to love them!!! Keep that in mind as you work through these troubles.
I am very happy with mine I’ve had them since last Thursday and have used them extensively with no issues especially the losing one side or the other I gave routinely started with a single just for use as a phone headset then died the second pod for stereo listening and everytime they since right up.
Also I have been pleasantly surprised at the amount of time I can use them I feel asleep listening to an audio book most likely I dozed off around 12 and woke up the following morning at 6 am and they were still going only had 6% left but they weren’t dead.
So far they are a home run for me!!!
I have new pair of AirPods out of the box it was flashing green – followed the steps you outlined but light never flashes amber when pressing and holding start up button – goes back to flashing green. Is there any other way to reset the device to get the flashing white light?
Hi there and sorry to hear that our tips aren’t working for you. From the info you provide, I assume you are having some difficulty pairing your AirPods to devices. We have a couple of thoughts to get that working.
First, remember to restart your devices or macs when AirPod setup does not complete successfully. So before you do anything, restart the device or mac you tried to pair the AirPods with (but failed)
Next, the easy one–turn off Bluetooth on your iPhone (or iDevice), wait 20-30 seconds, and then turn Bluetooth back on. Now follow these instructions and see if your AirPods connect:
Press the Home button to unlock your iPhone screen.
Open the case—with your AirPods inside—and hold it next to your iPhone.
A setup animation appears on your iPhone.
Tap Connect, then tap Done.
If that still doesn’t work, try the following:
Update your iOS if there is an update available
Make sure your AirPods are in the charging case to pair them with your iPhone
Keep the lid OPEN
Now try to press AND hold the set-up button on the back of your charging case
See if the status light blinks white
If so, your AirPods are in pairing mode
Go to your iPhone’s or other device’s Bluetooth settings and choose your AirPods
Consider also temporarily disconnecting or turning off any other active Bluetooth devices nearby before you attempt to pair your AirPods, just in case there’s any wireless interference happening.
Another suggestion is to turn on Airplane mode and THEN try pairing your AirPods to your device.
Finally, if these issues continue, we suggest that you contact Apple Support for assistance and possible replacement.
Hopefully, something here works for you. Please share and let us know if anything helped or if you found another solution. I’m sure many others face similar issues and having some advice here always helps!
There are 69 comments so I hate to ruin that by posting one more. But this was really helpful. Finally fixed my connection problem! Thanks
I’ve tried everything. I reset them, turned my bluetooth on and off, charged them, and followed the instructions. They won’t connect to neither my phone or my Mac and I don’t know what to do. Sometimes they will end up connecting and say connected and then the sound will still be on the device and not in my airpods and then the airpods will disconnect. What do I do?
Air pods don’t work! Very disappointing. Pairs with non-apple laptop, works for one video, won’t work for the next one. Pair/connect again. Won’t work. Have to remove device, start over and then, again, it only works for one video/audio. Unless you are all Apple, don’t spend the money on Air Pods
Wow, great article, it helped right away. No blinking or amber…. cleaned contacts in case and done!! It paired right away.
Thanks again
I am really appreciated with current advices. Had a problem with synchronizing of 2 airpods. Then i did long reset ( i pressed backward button for 40-60 secs). Then it all went back.
i lost 1earbud can i use another bud a friend gave me
Hi James,
Yes, as long as the replacement AirPod is the same generation or model as the current one–you cannot mix and match AirPods generation 1 with AirPods generation 2 nor AirPods Pro.
I receive a my replacement right AirPod but it can’t connect to my charging case and with the left AirPod
Hi Julie,
Check the information on the underside of your AirPods to ensure they are the same model. Both AirPods need to be the same model to work together–the replacement AirPod must match the generation of your current AirPod and AirPod case.
AirPods Pro
Model number: A2084, A2083
AirPods (2nd generation)
Model number: A2032, A2031
AirPods (1st generation)
Model number: A1523, A1722
my airpods case isn’t resetting. when i open it infront of my phone nothing pops up. and the left ear isn’t working all of a sudden. how do i fix this
Hi Kofi,
Charge your AirPods and then place both AirPods into it. Close the case and let it sit for at least 30 seconds.
After 30 seconds, open the case.
Go to Settings > Bluetooth and tap the “i” icon next to your AirPods.
Then tap Forget This Device and tap to confirm.
With the lid still open, press and hold the setup button on the back of the case for 15 seconds or longer until you see the status light flashing amber
Move your iPhone right next to the AirPods and wait for the setup animation to appear
Follow the on-screen steps
what if it gets stuck at the on-screen steps?? because that’s what mine does
This is awesome
do you have a phone number for support so I can talk to someone about my airpod problems
HI Paul,
Find all of Apple Support phone numbers for any country or region on this site
What do I do if I lost one
You can replace that missing AirPods with a new one via Apple’s replacement program for $69. Make sure you purchase a match to your current AirPods series-go to Settings > General > About > AirPods to check for model number and hardware version to confirm what AirPods series you currently have.
My daughter lost her one of her AirPods so I purchased her another set.
I am now trying to pair the one that she had with the case to my phone.
But I can’t get the case light to blink white.
Do you have to have two AirPods in the case for it to reset or pair to a different phone?
Hi Marty,
Great question.
From our research and trial and error, it does indeed seem like you need both AirPods in the case to pair with an iPhone.
We suggest you try using one of your daughters AirPods temporarily and see if you can then pair to your iPhone.
The only caveat is all the AirPods need to be of the same generation.
You cannot pair one AirPod 1 and one AirPod 2–that’s because they have different wireless chips!
Keep us posted on if this works for you (or not)
Make sure you are not in low power mode. I was trying for hours to reconnect my AirPods without ANY luck. I tried every way. Once I turned off low power mode they connected on the first try
Hi Bryce,
Great tip! Thanks for sharing.
Liz
Thanks for writing this was actually really helpful in getting my airpods going again after I had a lost one returned by apple. At first the replaced airpod wasn’t playing music Here’s what I did:
– Bluetooth forgot the device
– Held setup button till they re-paired
Thank you!
Since installing 12 beta regular updates my airpods show connected cut do not work. I have removed and reinstalled to no avail.it shows connected but keeps looking for other devices and as result I can not use the pods.
Please help
Brand new today, syncs fine but sound onl out of right ear, ideas/help please
Brand new AirPods won’t blink white as if to go into poring mode. It turns from green to white but no blinking
Same Problem, please post if you have resolved it, thanks
Hi Bassel,
Try cleaning the inside of your AirPods case and/or adding a bit of pressure to get a better connection between the AirPod and the connection inside the AirPod Case–some folks placed a piece of paper on the top of the AirPods before shutting the case to get better connectivity.
If this works, contact Apple Support and see if they will replace your AirPods case and/or the AirPods since the connection/contact is loose.
Liz
Hi Josh,
Some people found that adding some pressure by pushing gently down on the AirPods themselves when in the case to get better contact and connections established between the buds and the case’s contacts. You might also try cleaning both the buds and the case (the inside of it) to help with that connection as well.
Some readers even placed a small piece of paper on top of the AirPods when shutting the case to improve the contact between the two.
If this helps, contact Apple and see if they will replace your case and/or AirPods since the connection is not secure.
Liz
This tip help with my connectivity when pairing. My left was not connecting and was on 0% percentage battery. If both airpods are not connected to the case the pairing cannot be done.
I did not have any trouble with my airbuds until I got the XR phone. Now they do not want to pair up with my phone. If I get them paired and I use them m, then recharge them, I have to try and reconnect them to my phone again.
Help please.
Lisa
My air pods are not connecting properly they are the first generation
Only one connects !
And I can’t talk to Siri
Help
Otherwise they are going in a drawer and I will advise people not to invest .
My comment is over the years Apple has went down hill !
Seriously considering Samsung !
I’m done
I use my AirPods with a Windows PC Win7 and all my Apple devices obviously. I find that this technique works to enable connection to each device normally. On Windows I have to go to Bluetooth devices, control device and just connect. Apple devices just connect as normal.
So on iPhone forget this device(AirPods), now on Windows delete AirPods if present, add the AirPods to Windows. Now add the AirPods to iPhone and connect.
In other words connect to Windows first and then to Apple. It always works for me for my win7 PC, iPhone X, iPad and MacBook.
I’m getting tired of trying to sync the AirPods to my different devices each and every time I want to use my iPad Pro, mini pad – I mac without success. it does not sync to all my devices ever – only my iPhone – tried resetting and still does not work. Always getting the notice unable to connect get pods within range. This Bluetooth device is the worse!!!! Bring back the regular use of earphones for the Iphones because Bluetooth sucks!!!
Now I’m having to go to your store with all my devices just to get the Genius to connect something that should be so simple for us non computer Genius’. I’ve lost patience already. Disappointed in this product and we bought two. What a waste !!! Will not recommend to any of the older generation — stick with the regular earphones at least their guaranteed to work.
Since pod touch was updated iOS or something or rather iPods will not pair with ipod
Hi Trenna,
Sorry to hear about your issues with your iPod and AirPods. Have you restarted your iPod after the update? If not, try that and if you’re still not able to pair, try a forced restart by pressing and holding both the Home and Power buttons at the same time until you see the Apple Logo on-screen. Then check again if the iPod and AirPods pair.
If not, it’s possible that your AirPods software (firmware) isn’t up to date. This normally happens automatically and in the background, without us, the users really knowing. But sometimes things don’t work–like life!
In order for your AirPods firmware to update, you need to do the following:
Place the AirPods in the charging case
Plug the AirPods case into a wall outlet, so it’s charging
Place a previously connected device (like your iPod or another device) next to the AirPods case
Your iDevice must connect to the internet
Look for your AirPods current firmware version and other info at Settings > About > AirPods.
SK
Left and/or Airpod Not Working after re-pairing, toggling various settings, Apple TV not seeing them?
I tried everything. From multiple forums. When it hit me, why were there a lot of ppl with this same problem but not anywhere near the # of ppl who are obviously are buying them? Time is the answer, my friend, Time.
First, Airpods get dirty. Thankfully, they are easy to clean with their porcelain-ish finish. But how about the case receptors? They obviously collect dirt, dust, ear wax, pizza crumbs, etc. So, I tried the only thing that has worked: Clean the Airpod Case and the stems of the Airpods, themselves.
Follow these steps:
1) Take the Airpods out of the case.
2) Grab a Q-tip.
3) Get your wife’s bottle of nail polish remover (or your own – acetone). Side note: I originally thought of rubbing alcohol but none nearby.
4) Dip 1 Q-Tip into acetone and then into the bottom of each of the two holes in the Airpod case and twist it in there for a few seconds).
5. Take same Q-Tip and clean the bottom of the stems where the Airpod comes into contact at the bottom of the hole. Let dry for 30 seconds.
And within 1 min….voila’! iPhone did the animation (which had grown erratic), appeared as a selectable audio output on my Apple TV., etc. etc. etc.
Hope this helps as I love these things too much to be buying or waiting in line in to exchange them.
TGF, Thank you for sharing your success story and the well documented tip.This is really very helpful. We will make sure to update the post with your ideas. Thank you for stopping by.
Btw, if anyone lost an AirPod don’t waste your money and buy another box, just go to Apple and buy the one AirPod and then sync it together with the case.
When I want to connect my AirPods it’s tell me that “make sure you AirPods is tuned on and in range” but my AirPods are with me.
I do everything but it’s same
When I want to connect my AirPods it’s tell me that “make sure you AirPods is tuned on and in range” but my AirPods are with me.
I do everything but it’s same
Hi,
My airpods doesn’t work since i updated new ios 11.1.2. could you please help me out for this.
Thanks,
Hi Satnam,
Sorry to hear that your AirPods are giving you trouble after iOS 11.1.2 update. I assume you’ve already tried unpairing and then re-pairing your AirPods to your phone or device. But just in case you have not, please unpaid them, restart your device, and then re-pair them to it.
If that doesn’t work. Unpair them again and then reset all settings by going to Settings > General > Reset > Reset All Settings. Performing this doesn’t remove any data but it does change any kind of personalization to your settings back to factory defaults.
Once your reset all settings, perform another restart. Then try to pair them again.
If they still aren’t working, let’s try to reset your AirPods:
1. Go to Bluetooth settings and forget your AirPods
2. Put both AirPods in their case, open the lid
3. Hold that small button on the back of the case for about 10-20 seconds until the status light inside your AirPods case light starts flashing amber
4. Once the status light blinks three times, release that back button
5.Now put your AirPods case (with AirPods inside) right next to your iPhone and hold the back button once more. Auto-pairing should initiate–press connect and go from there
Hopefully, one of these tips works for you. Let us know.
SK
I am trying to pair my brand new airpods to my new iPhone X and have shutdown and restarted my iPhone X and with them next to the each other I get NOTHING and the airpods do not show up in the Music control panel at all.
The airpods are fully charged and when opening the case, the light is green and when you press the setup button on the BACK of the case is says the light shoudl go to FLASHING WHITE , but on my Airpods, it goes to SOLID WHITE and NO FLASHING besides no response from the phone to pair them
Hi Steven,
That’s no fun and very frustrating. One thing that shouldn’t make a difference but why not try is turning on AirDrop and setting it to everyone. Sometimes these weird things actually work.
The only other thing I can think of trying is plugging both your iPhone X and AirPods case into a power source. If that doesn’t work, call or contact Apple, you might have a bum pair.
Here’s something I’ve noticed if people are having problems with phone audio working.
If you have your phone plugged in and charging (lighting cable) – and you connect your AirPods afterwards – there are times that the phone audio will not route correctly thru the AirPods.
Just unplug the lighting cable, take out your AirPods of your ears – and then put them back in – and then the audio will work. There seems to be a bug when your phone is plugged in that is preventing phone audio to be connect to the AirPods. Everything else works – just not the phone.
Hi Daniel,
This is an awesome tip! Thank you. It’s funny how the order of things makes a big difference. Thank you for sharing—I’ll give this one a try too since this occasionally happens to me.
Cheers,
Liz
Hi, I bought my wife the AirPods and she loves them but she lost one of them so she’s only been using one. I bought her another pair and now we have the new pair plus one from the old set. Thanks have unpairs the one from her phone and now I’m trying to pai it to mine but I’m not having any luck. Please advise.
Kind regards
Hi Suha,
Wow, that’s a problem we haven’t heard before. Have you tried placing one of the new AirPods into the missing Airpods place in the old case when pairing? I’m wondering if it’s not pairing because it is not detecting both AirPods in the case? I have no idea if this will work but it’s a first thought–that somehow not having two is impacting pairing.
I’ll look more into this issue and if I learn anything, I’ll update this comment. And please if you find a way that works, let us know. I’m sure others are in the same situation.
Cheers,
Liz
Hi I lost one AirPod and in paired it and now I’m m trying to pair the one to the phone and it won’t work. Do you n Ed to have a pair in order to pair it to the phone?
Sorry, but mine will not pair with my iPhone 7, when I open the case, the light is blinking GREEN NOT WHITE. I hold down the button (for OVER 60 second) waiting for the blinking WHITE light, never happens. Brand new, right out of the box, and it doesn’t want to pair. Expensive paper weight, and not much of a weight. Going to have to learn not to buy Apple products as they are now expensive garbage.
Hi
My AirPods right side sometimes working some times not (red !) I don’t know what is the issue !
I tried many steps but it didn’t work
Please if you can help me
Thanks
Mostafa
Hi Mostafa,
Sorry to hear that. AirPods are so fabulous that it really stinks when they don’t work as expected. For your particular issue with the right AirPod, first try cleaning the contacts on the bottom of both AirPods with a dry, lint-free cloth or tissue. The contacts are the silver ends at the bottom Of each AirPod. After cleaning, put them back in the case and hold the sync button on the back for at least 30 seconds. See if that solves your problem with the right AirPod.
If that didn’t help, forget the AirPods from your device. Then reset your network settings by going to Settings > General > Reset > Reset Network Settings—write down any WIFI passwords as this action clears them. After resetting your network settings, hold back sync button until the center of the AirPods’ case flashes amber. Hold for at least 15 seconds and then reconnect your AirPods as usual.
If that doesn’t work, call Apple Support, explain your issue, and ask for a right AirPod replacement due to a non-operational/defective unit.
Keep us posted!
Liz
I was tired asking for people on how to sync my airpods with apple devices . Here is where I got all my questions answered The best facilitator I ever met.
Hi Elizabeth,
My AirPods worked great about two months, but now I have the problem that my phone (iPhone 6) don’t see the charging case of AirPods. I already reset AirPods, as you mentioned before, tried to forger network, set the phone on Airplane mode, but it doesn’t help.. AirPods are working only if my phone is very close to them, then i put the phone in my pocket they are automatically deactivating.
Hi Sarkhan,
It must be very frustrating indeed! I’m thinking it would be a good idea for you to fully charge your AirPods and AirPods case. Place both AirPods in the Case and then charge the AirPods using your iPhone wall charger. Let them charge overnight. Once fully charged, then see if this problem still exists.
If so, follow the steps to unpair and re-pair. If they still don’t work after all that, visit an Apple Store and have them take a look at them. Remember to bring your receipt too!
Good luck and keep us posted,
SK
Apple AirPods are a marketing hoax. Inadequate testing before release of this product is a major problem. Pairs with one device and not the other despite iCloud syncing. Personally, I believe this product to be a giant rip off of consumers. don’t buy
Hi
I have the same issue
# flashing green
# still white when button is pressed, then back to previous status when stop pressing
# no screen appearing nowhere
Did someone solve this issue ?
Thanks for your rich info
Does the case pairing work on iPhone 6 ?
Hi Alex,
Good news! Yes, Apple’s AirPods work with all devices running iOS 10 or later, including iPhone 5, SE, 6, 6s, and 7 models. So if you haven’t updated to iOS 10–do this BEFORE you pair your AirPods. And make sure you have an iCloud account–this is required.
An added benefit for AirPods is arriving in the next iOS 10 update–iOS 10.3. It’s called Find My AirPods and works like Find My iPhone. It finds them within a range of 15-30 feet and plays a sound from the AirPods that will locate them when you can’t find them.
If you get them, let us know your thoughts!
Cheers,
Liz
I have had my AirPods for 18 days now and they worked like a charm till today. I have the same exact problem. My left Pod stopped receiving sound. I contacted Apple and they told me to take them back as they have no fix for this issue. 🙁
Terry,
I’m glad Apple is replacing your AirPods. But this is a terrible development, that they work for a few weeks and then suddenly stop. I hope this is an anomaly and not a sign of things to come. Especially considering that the majority of iFolks will shortly receive their AirPods in Feb.
Hold on Tight…this AirPod ride might get a little bumpy.
Cheers,
Liz
Thanks for your time giving good tips but sadly nothing seemed to work. It is a manufacture problem, so the only viable option is to contact support.
Let’s just hope I won’t have to wait until February…
Thanks again.
Hi Denis,
Thanks for the update. I’m sorry nothing worked for you. There certainly are reports of malfunctioning AirPods and it appears that Apple is quick to replace without too much hassle (other than having to wait for the replacements to ship–currently at about 6 weeks or so.) If you haven’t already contacted Apple Support, please do this as soon as possible. Since there is no Apple Care for the AirPods, it’s best to report troubles quickly. We are really surprised Apple Care isn’t offered.
We wish you good luck and hope your replacements arrive swiftly. When they do, please send us an update on how they’re working out for you. Hopefully, your problems will be a part of the past, of 2016. And 2017 will bring forth a lot of fun with AirPods!
Happy New Year,
Liz
Hey guys I need help.
When I paired them for the 1st time everything worked but seconds later the Right AirPod stoped working.
I’ve done everything but I can’t get it working again, it’s not charging or being detected by the device? Any advice would help.
Hi Denis,
Oh man, that really stinks! It must feel very frustrating to get this great new product…and turns into a not so great experience. I sent your problem to a few of our writers, to see if they’ve encountered this particular problem. You are the first to report this. But we have a couple of ideas. You might have tried some of these already–apologies in advance.
Just in case this tip passed you by, try turning off Bluetooth on your iPhone, wait 10-20 seconds, and then turn Bluetooth back on. Check if both AirPods now connect
Next, turn off Automatic Ear Detection in Settings > General > Bluetooth. Then select the “i” next to your AirPods in the list of Bluetooth devices. And while on this same settings menu, double check that your Microphone is set to Automatic. And make sure Double-Tap AirPods is set to Siri or Play/Pause (not OFF)
Now see if things get working again.
If not, go back to that same menu and instead turn Microphone to the Right. And set Double-Tap to Siri. Check if your Right AirPods works this time by double tapping on the outside of your Right AirPod and asking Siri a question. You may need to double tap a few times as it does not detect your tap and activate Siri every single time
If nothing is working, try forgetting your AirPods and then repair them with your iDevice. If they don’t repair, press and hold the setup button for at least 15 seconds, until the status light flashes amber a few times and then flashes white.
If none of these tips help as well as those outlined in our article, we suggest that you contact Apple Support, make a Genius Bar reservation or visit an Apple Authorized Service Provider for assistance. You’ll want an inspection of your AirPods. It’s likely that Apple will replace them under your current product warranty. We hope it doesn’t come to this.
Keep us posted and best of luck…and as a reminder, once you finally (FINALLY) get these AirPods working as expected, you are going to love them!!! Keep that in mind as you work through these troubles.
Cheers,
Liz
I am very happy with mine I’ve had them since last Thursday and have used them extensively with no issues especially the losing one side or the other I gave routinely started with a single just for use as a phone headset then died the second pod for stereo listening and everytime they since right up.
Also I have been pleasantly surprised at the amount of time I can use them I feel asleep listening to an audio book most likely I dozed off around 12 and woke up the following morning at 6 am and they were still going only had 6% left but they weren’t dead.
So far they are a home run for me!!!
Richard,
That’s fabulous! I’m so happy that your AirPods are working as expected. I love that the battery lasted through the night, that’s great to hear about.
Thanks for letting us know.
Cheers,
Liz
I have new pair of AirPods out of the box it was flashing green – followed the steps you outlined but light never flashes amber when pressing and holding start up button – goes back to flashing green. Is there any other way to reset the device to get the flashing white light?
Gregg,
Hi there and sorry to hear that our tips aren’t working for you. From the info you provide, I assume you are having some difficulty pairing your AirPods to devices. We have a couple of thoughts to get that working.
First, remember to restart your devices or macs when AirPod setup does not complete successfully. So before you do anything, restart the device or mac you tried to pair the AirPods with (but failed)
Next, the easy one–turn off Bluetooth on your iPhone (or iDevice), wait 20-30 seconds, and then turn Bluetooth back on. Now follow these instructions and see if your AirPods connect:
Press the Home button to unlock your iPhone screen.
Open the case—with your AirPods inside—and hold it next to your iPhone.
A setup animation appears on your iPhone.
Tap Connect, then tap Done.
If that still doesn’t work, try the following:
Update your iOS if there is an update available
Make sure your AirPods are in the charging case to pair them with your iPhone
Keep the lid OPEN
Now try to press AND hold the set-up button on the back of your charging case
See if the status light blinks white
If so, your AirPods are in pairing mode
Go to your iPhone’s or other device’s Bluetooth settings and choose your AirPods
Consider also temporarily disconnecting or turning off any other active Bluetooth devices nearby before you attempt to pair your AirPods, just in case there’s any wireless interference happening.
Another suggestion is to turn on Airplane mode and THEN try pairing your AirPods to your device.
Finally, if these issues continue, we suggest that you contact Apple Support for assistance and possible replacement.
Hopefully, something here works for you. Please share and let us know if anything helped or if you found another solution. I’m sure many others face similar issues and having some advice here always helps!
Good Luck,
Liz