Seeing the message that your Apple ID has been disabled? If so, you aren’t alone! When it comes to the security of your Apple ID, the Cupertino Company takes things very seriously.
Apple offers a few methods, including two-factor authentication using trusted devices, phone numbers or security questions as well as an older two-step verification method to make your accounts more secure.
However, if you have forgotten the password of your Apple ID and tried the incorrect password for more than three times, it automatically disables your Apple ID.
We have heard from a few readers struggling to fix their disabled Apple ID. Usually, this problem is a straightforward fix and so let’s walk you through the steps that are necessary.
Contents
- 1 Don’t Do THIS!
- 2 How-To Fix Your Disabled Apple ID and Restore it
- 2.1 Step-> 1: Fix your Apple ID account using any web browser on any computer or device using the desktop site
- 2.2 Step-> 2: Fill in your details
- 2.3 Step-> 3: On the next screen, choose your method to reset your Apple ID
- 2.4 Step-> 4: Look In Your Email
- 2.5 Step-> 5: Write down the new password and click on Reset Password
- 2.6 Step-> 7: That’s it!
- 3 Using Two-Factor Verification?
- 4 If you use Two-Step Verification
- 5 The Last Stop: Account Recovery (for folks using two-factor authentication) Save
- 6 Account Recovery Not Working?
A disabled Apple ID is a big deal!
A disabled Apple ID does not let you do any activity using your Apple ID.
This restriction includes thing like purchasing an application from App Store, downloading media contents from iTunes or read the emails on the iCloud account, essentially putting things at a gridlock.
Related Articles
- How To Change an Apple ID Email You No Longer Have Access To
- Error Connection Apple ID, Verification Failed. How To Fix
- How to Manage Your Apple ID and Account Details on iPhone, iPad, iPod
- How-To Delete Your Apple ID
- Create An Apple ID Without a Credit Card
- How-To Restore My Apple ID? Q&A from Readers
Forgot Apple ID?
Most Apple IDs are the primary email address of your Apple ID account. So give this a try if you forgot your Apple ID. Another easy way is to check your devices.
Most of us sign in with our Apple ID on our iPhones, iPads, or Macs–so check the Apple ID profile, iCloud, iTunes, and the App Store and see if these apps and settings list your Apple ID. If that didn’t work, try signing in with all prior email addresses that you might have used as an Apple ID.
Don’t Do THIS!
If you keep on trying the wrong password, again and again, Apple locks your account and places it in a waiting room of around 24 hours (where you cannot access your Apple ID even if you remember that correct password.)
So, if you forget your password, we strongly recommend that you do not attempt at trying the password repeatedly. The best remedy for a forgotten password is to reset your password.
How-To Fix Your Disabled Apple ID and Restore it
You need this info: first name, last name, and email address associated with your Apple ID to fix the disabled Apple ID. You must know the email address associated with your Apple ID.
If your Apple ID is disabled, they only say that your account is disabled for security, and you may find one of these three statuses on your account:
- “This Apple ID has been disabled for security reasons.”
- “You can’t sign in because your account was disabled for security reasons.”
- “Your Apple ID has been locked for security reasons.”
If the issue only happens with App Store/ iTunes Store-related issues, you will need to call AppleCare as only iTunes phone support can fix this.
We have also added the Apple Support page for ID related matters at the bottom of the article. You can use it to set up a chat or phone call with Apple iTunes Support.
Step-> 1: Fix your Apple ID account using any web browser on any computer or device using the desktop site
Open a web browser such as Safari, Google Chrome, Internet Explorer or Mozilla Firefox and go to this website: I forgot Apple ID info to redirect to the iForgot Page by Apple.
Step-> 2: Fill in your details
After writing down your details, click on the Continue button.
Step-> 3: On the next screen, choose your method to reset your Apple ID
Choose how to reset your password using one of these four methods
- Select Answer security questions and follow the steps
- Tap Get an email to reset your password. Apple sends an email to your primary (or rescue) email address (steps listed directly below)
- When you enable two-factor authentication for your Apple ID, resetting your password is easy using any of your trusted devices. Skip to Two-Factor Verification
- If you have two-step verification on, Apple asks for a Recovery Key, follow the steps for two-step verification instead. Skip to Two-Step Verification
Step-> 4: Look In Your Email
However, if you don’t use the two-factor (or steps) verification methods, you need to go your Email account and check the recent email from the Apple. In your Email, Click on the Reset Now
Step-> 5: Write down the new password and click on Reset Password
it is crucial that the new password is different from the password that you used last time with your Apple account.
Step-> 7: That’s it!
Apple resets the password, and your account should be back to normal. Here’s how the screen looks.
After enabling your Apple ID, don’t forget to change the password on all of your iDevices and Macs. Also, update the password in Settings to download the new apps from the App Store and iTunes.
Using Two-Factor Verification?
On your iPhone or iDevice
- Open a trusted iDevice
- Go to Settings > Apple Profile > Password & Security > Change Password
- With iOS 10.2 or earlier, tap iCloud > your name
- Follow the onscreen steps to update your password
On your Mac
- Go to Apple Menu > System Preferences > iCloud > Account Details
- Select Security > Reset Password
- Before you reset your Apple ID password, enter the password used to unlock your Mac
No Access to a Trusted Device?
- Use a friend’s iPhone or iDevice
- Open the Find My iPhone app
- If a Sign In screen appears, tap Forgot Apple ID or Password, and follow the onscreen steps
- Don’t see a Sign In screen? Tap Sign Out. After your friend signs out, tap Forgot Apple ID or Password, and follow the onscreen steps
Don’t Forget to Add Trusted Phone Numbers!
Once you get your Apple ID back in working order, it’s essential to add more than one trusted phone number to your Apple ID (and iCloud) account.
To add trusted numbers, go to Settings > Apple ID Profile > Passwords & Security > Edit > Add Trusted Phone Number. 
You need to enter your iPhone passcode (not Apple ID password but the passcode you use to unlock your device.) Once accepted, add in the phone number and chose to verify using Text or Phone Call (text message is easiest!)
Adding additional trusted phone numbers helps you prove your identity and recover your Apple ID & iCloud account when you forget your password.
If you use Two-Step Verification
With Two-Step Verification, Apple requires that you verify your identity by entering your recovery key. When you enabled Two-Step verification, Apple provided you with a 14-character Recovery Key with instructions to print and keep in a safe place.
To fix your Apple ID, use this Recovery Key to regain access to your account.
If you permanently lost your Recovery Key or access to your trusted device, you can’t change your password
Recover Apple ID and Password With Two-step Verification
- Enter your Apple ID, select the option to reset your password
- Enter your Recovery Key for two-step verification
- Next, choose one of your trusted devices. Apple send your device a verification code
- Enter that verification code
- Create a new password then select Reset Password
After resetting your password, sign in again with your new password. And don’t forget to update your password in Settings on all your devices, App Store, iTunes Store, and on Macs.
The Last Stop: Account Recovery (for folks using two-factor authentication) 
If using two-factor authentication and you still can’t sign in or reset your password, the last resort to regain access to your account is using Apple’s account recovery service.
What is account recovery?
Account recovery is Apple’s automated process that attempts to get you back into your Apple ID account as quickly as possible while denying access to any unauthorized users.
To ensure your security, this recovery process often takes several days to complete and depends on what particular verification information you can provide to confirm your identity as the owner of the account.
Only use account recovery when all other options are exhausted or not possible!
- Did you try to reset your forgotten password from a trusted device? If not, try this step first
- Try to reset your Apple ID or password from someone else’s iPhone, iPad, or iPod Touch using their Find My iPhone app
Account Recovery On an iPhone, iPad, or iPod Touch
- Go to Settings > Sign in
- For iOS 10.2 or earlier, go to Settings > iCloud
- Select Don’t have an Apple ID or forgot it, then tap Forgot Apple ID
- Enter your Apple ID and tap Next
- Enter your trusted phone number then tap Next
- Follow all the onscreen steps
Account Recovery On a Mac
- Go to Apple Menu > System Preferences > iCloud
- Click Forgot Apple ID or password
- Enter your Apple ID and click Continue
- Type in your trusted phone number then click Continue
- Follow the onscreen steps
What Happens Next After Initiating Account Recovery?
Once you request account recovery, look for a confirmation email from Apple. This email should list the date and approximate time of when you can expect to regain access.
Then be patient and wait for the recovery process to complete, usually just a few days. Once account recovery completes, Apple sends you a text or places an automated phone call with step-by-step instructions to regain access to your account.
Check Account Recovery Progress
If you need to check the progress of your recovery request, visit iforgot.apple.com and look on-screen for the estimated time until your account is ready for recovery.
Want to Cancel Account Recovery?
If you can regain access another way and want to cancel account recovery, open the email confirmation and tap on the link to cancel account recovery.
If you remember your Apple ID and sign in (or regain access to a trusted device that’s already signed in,) Apple automatically cancels your account recovery request.
Reach Out to iTunes Support
Many Apple ID-related issues are often resolved by Apple’s iTunes support folks. They are a friendly bunch of people who work hard behind the scene to keep us iFolks happy.
If you are unsure of the steps above or having difficulty with this error and you have tried all the basics, reach out to Apple iTunes Support. To get started, just go to Apple support link
Scroll down to the bottom of the page, and you will see “Want to talk with Someone.” Click here and follow along. You should be able to get Apple’s support via chat or your phone.
Account Recovery Not Working?
If you are still unable to start the account recovery process and can’t access ANY of your trusted devices or use a different Apple device, go to Apple’s iforgot site
- Enter your Apple ID
- Put in the code, you see and select Continue
- Enter your trusted phone number and press Continue
- Tap Don’t have access to your trusted devices or phone numbers
- Choose Start Account Recovery
Contact Apple’s Apple ID Support Team 
If the steps outlined in this article don’t help, it’s time to contact Apple Support directly for help with Apple ID account security. This link gives you country-specific or region-specific Apple Support contact information for folks needing additional help with their Apple ID password and any Apple ID security-related issues.
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James smith says
I can’t unlock my Apple ID account because I have had my mobile phone stolen I have a new mobile phone number now but it keeps asking for my old number why
SK says
Hi James,
So sorry that your phone was stolen!
Do you have more than one trusted device set up with your Apple ID? Like an iPad, Mac, or iPod?
Is so, go to the Apple ID Site and try to sign in. and find out what other devices or SMS numbers may be available to be used to get the verification code.
When it automatically sends a verification code, tap the line Didn’t Get a Verification Code and the choose More Options.
If you don’t have any options or still can’t sign in, request Apple to process an Apple ID Account Recovery for you.
Account recovery can take a few days or longer, depending on the specific account information you provide Apple to verify your identity and prove that the Apple ID belongs to you.
Monica says
Iam ha wing problem with my apps every time I click onto my apps it says my account has been disabled from my iTunes or Apple account? How can I fix this problem
SK says
HI Monica,
It sounds like you either need to update payment information or accept new terms OR there is some security concern with your account.
If none of the steps helped in this article, please contact Apple Support for further follow-up. we find chatting with their support team often solves problems like this.
If you haven’t already done this, try reviewing your payment info:
Go to Settings > iTunes and App Stores
Tap your Apple ID and choose View Apple ID
Enter your Apple ID and password (if asked)
Tap OK
Select Payment Information
Check through all your payment information for any errors–correct anything that’s not right including address, phone number, card number, expiration date and so forth
Press Done when finished reviewing
Restart your device
Try to access the app store again
Karin Hennessee says
My apple has been disabled months ago.
I bought a new iPhone XR last month and have been trying ever since to get fixed.
2hours support phone, trip to BestBuy because of no apple store.
2hour road trip to apple store still locked out….
Mrs.Ayse Mehmet says
Top of the mountain I have a little house in Cyp.
Had twice break-ins.
I have to put a camera so I can see who is breaking in my house.
The new IP my iPad didn’t accept the person responsible for the camera he forces my iPad with my husband mobile.
Next morning my iPad is disabled I cannot see the camera n go n check my bank account.
Soon as I come back to the UK I will contact my solicitor and do the necessary action against Apple.
I have tried to explain but they lock my 5 years old iPad for security so disappointing
bhardwaj says
nice infomation
Timothy cooper says
My phone number won’t work when I put it in to unlock my apple accout what do I do?
Justin says
I no longer have access to the email i used for my apple id. I answered my questions correctly to reset my password but i an unknown error message everytime i hit enter
Herb Bennett says
Purchased new iPad. Entered wrong password too many times. New iPad now disabled
Mickey Johnson says
When I’m in the App Store, iTunes or anything that I have to buy on my phone it says “Your Apple ID has been disabled from the App Store and the iTunes Store.
How do you fix it and actually be able to buy something?
It has been months since I could ever buy anything
SK says
Hi Mickey,
It’s possible that there is a billing issue on your account, often a change of address, need to accept new terms and conditions, or an unpaid iTunes or App Store order.
If you can still access your account information via Settings > Apple ID Profile > and verify all the information in the Name, Phone Number, Email and with Payment & Shipping. Make sure you check your billing information and update your payment method and any other settings.
If you don’t have access to your Apple ID, contact Apple Support and ask them to check your payment and billing information.
Sam
Anonymous says
I tried that but it won’t let me pay it’s says “Your Apple ID has been disabled from App Store and ITunes” I even tried to do the method you Said still not working 🙁
SK says
Since you tried all the suggested methods, please contact Apple’s iTunes Support for further assistance.
This error usually indicates a problem with the payment method on file.
Carol Lavoie says
My account has been disabled and I don’t understand the instructions to open it again. My email is the same but I will have to change my password and my credit card number but I can’t get into my account to do this. Can you help me
SK says
Carol, Please reach out to Apple Support on this one. Thanks.
Salita English says
My Apple ID keeps saying it’s disabled I reset my password 3 times and it’s still saying the same thing when I try to download apps what do I do to solve the problem
maureence says
My apple ID is disabled can I get help to enable my Apple ID please
Anthony says
By phone is disabled. I tried all the steps available including contacting apple support and they are saying 11 days for it to be reset? Seems excessive especially since I verified all my info on-line including my credit card.
Gary E Karam says
Notified that I have incorrect password. Have wasted hours on this issue.
SK says
Hi Gary,
Please reach out to an Apple ID Support team member to help you with this issue.
Or follow this link AND scroll all the way to the bottom section “Want to talk with someone.”
Then choose Disabled Apple ID from the list of issues. Finally, select Talk to Apple Support Now or choose to schedule a call.
Sam
Mary says
I keep getting your Apple ID has been disabled when I try to update any of my apps. I’ve followed instructions to reset my password via email and I still get the same message. Need help to get this fixed
SK says
HI Mary,
Please follow up with Apple directly–there may be a reason why your Apple ID continues to be disabled. Apple may suspect it’s been hacked or another security risk.
Sam
Teboho says
My apple ID is disabled can I get help to enable my Apple ID please
SK says
T, Please reach out to Apple Support. They will be able to assist you.
Hellen Garcia says
Hello I forgot my password to [email protected]. I also don’t remember the recovery email to it. Can you help me reset my password
SK says
Hi, You will have to reach out to Apple support for the reset process. Good Luck.
Nicolas says
My Apple ID in iPad is disable can’t open
SK says
Hi Nicolas,
If the tips outlined in the article didn’t help you get your Apple ID working again, please contact Apple Support in your country of residence and ask them to assist you in recovering your Apple ID.
SK
Jonttu says
Ok,so. Im trying to get in to my old i cloud mail using my old iphone. i boot my phone and when i go to settings to sign in to my apple id it tells that my account is locked and i need to unlock it. i press “send verification to email”. i go to the mail on my phone (where im already signed in), but the mail doesn’ t update. it says its updated last like 5 months ago. So i cant unlock my account because i cant seem to get any mails on my icloud mail anymore.(sorry for my bad english but i could reallu use a hand here )
SK says
Hi Jonttu,
Sorry to hear about your problems with iCloud and Mail. And your English is fine! Is the email address that Apple sends for verification an iCloud email address or another third-party email provider (like gmail or yahoo or so forth) ? If it’s a third-party provider, open a web browswer like Safari or Chrome and sign in to the website to check for that verification email.
Another option is to toggle Mail off, restart your iPhone, and then toggle it back on to see if it refreshes the connection. Go to Settings > Accounts & Passwords (or Mail for older iOS) > choose your email account and toggle Mail off. Then restart your device and return to that same Settings and toggle Mail back on.
Hope something works!
SK
Shannon Perez says
My Apple ID was disabled and I have done the recovery now for the 3rd time. I am able to use all my devices but cannot update or download my apps. It is still saying Apple ID is disabled when I go to update my apps. Can you help me please?
Thank you!
SK says
Hi Shannon,
We’re removed your personal info from this comment (phone/apple id.) As a third-party site, we cannot directly assist you. However, we can (I hope) point you in the right direction to get some answers.
Since you’ve been through this process a few times already with your Apple ID, it’s best to contact Apple Support’s Team for Apple ID issues directly. Here’s the link to reach Apple’s ID Support Team. On that page, scroll all the way down to “Want to talk with someone?” And click the contact Apple Support link just below. Select Disabled Apple ID and on the following page select Talk to Apple Support Now.
Before you call, write down all the steps you’ve taken in the past, including those 3 times you recovered your Apple ID. Give them all the details and let them know that you are frustrated to continually be having to go through these steps–ask them for clear guidance on how to get your Apple ID working again AND how you can avoid getting caught back in this cycle of disabled Apple ID/Recovery.
Keep us posted if you get a chance! We’d love to hear your results.
SK
David hale says
My Apple ID is disabled how can I fix this so aggravating thank you
SK says
Hi David,
Sorry to hear you’re having problems with your Apple ID. What message are you seeing?
If the steps outlined in this article don’t help, it’s time to contact Apple Support directly for help with Apple ID account security.
SK
Patrick Sitzes says
To Whom It May Concern,
I am having a major issue with my Apple ID, randomly it started to say “Your Apple ID has been disabled”, I have searched the web to try and solve this problem but nothing works. I’ve tried two-step factor, I even reset my own password! If you can give me a call, that would be pleasant. Thank you for taking the time to review my comment, much appreciated!
Thanks,
Patrick S.
SK says
Hi Patrick,
We’re sorry to hear that you’re having continuing problems with your APPLE ID. Please reach out to the Apple ID support team by going to this support page, select Apple ID from the list of support icons and then scroll down to the bottom to Want To Talk With Somone? On the next page, select Disabled Apple ID and choose to Talk to Apple Support Now.
SK
Geraldine Mayberry says
I have been trying to resety apple I’d email and password or a device that I use to use but no longer using that device but have different device not sure on if apple I’d ail and password are the same on both devices. HELP ME
SK says
Hi Geraldine,
Sorry to hear about your issues with resetting your Apple ID. Since you no longer have the device, please follow the steps for Account Recovery.
Since you can’t access ANY of your trusted devices, go to Apple’s iforgot site
Enter your Apple ID
Put in the code you see and select Continue
Enter your trusted phone number and press Continue
Tap Don’t have access to your trusted devices or phone numbers
Choose Start Account Recovery
Keep us posted,
SK
Josh says
I work for AppleCare. You didn’t mention if the issue only happens with App Store/ iTunes Store-related issues, the customer needs to call AppleCare as only iTunes phone support can fix this.
SK says
Josh, Thanks for the update. The post has been updated to reflect Apple iTunes support link.
Bob says
Under settings my name is not highlighted so I cannot get into Apple ID, iTunes etc.
SK says
Hi Bob,
What happens when you tap your name, immediately under Settings–does this open up your Apple ID info?
SK
Margaret Pfranger says
I’m getting fed up with my Apple ID being locked out. All I want to do is install messenger. Quite a few times I’ve been locked out- and have reset my password to no avail. I use the new password to try to get messenger- sorry it’s locked out, over and over again
James Clark says
Apple keeps wanting an old phone number!
Elizabeth says
Hi James,
If you didn’t add an alternate trusted phone number and don’t have any other trusted device (like an iPad or Mac) associated with your Apple ID, please call the Apple ID support team for assistance.
Alternatively, you can request Account Recovery if you use two-factor authentication.
Meaghan says
I reset my password and it’s still saying that my Apple ID is disabled
Elizabeth says
HI Meaghan,
Sorry to hear you’re having problems with your Apple ID. If you have access to a Mac or Windows PC, check and see if this updated password now works on iTunes. If it’s accepted into iTunes but not your iPad or iPhone, log out of your account on the by tapping on your Apple ID in Settings > iTunes & App Stores. Do the same for FaceTime. And for iMessage by toggling off iMessage.
Then close all your open apps by double pressing Home or swiping up on the Home Gesture Bar and then swiping up all app previews until none remain. Then power down your device, wait 20-30 seconds, and power back up. After all that, now try and log back in with your Apple ID and see if that refreshes your Apple ID account.
If that doesn’t do the trick, contact the Apple ID Support Team and let them know all the details of your situation–that you changed your Apple ID password and now it’s saying it’s disabled.
Hope that helps,
SK
Jerish says
please help me. Im from Philippines cant contact the apple Support team. Please send me active phone numbers where I can contact them. Thanks
SK says
HI Jerish,
Here is the Apple Support Phone Number listed on Apple’s By-Country/Region Support Page:
Philippines
1-800-1441-0234 (PLDT and Smart Communications)
1-800-8908-8277 (Globe)
Best of luck,
SK
Jerish says
Hi,
I tried to contact support however its unavailable. I badly need to enable my apple account cant use my phone unless the account/apple id in enabled. My rescue email is not the same of what I have. I think someone used my apple id. I cant open it anymore. I cant remember my security questions as well. please help me.
Rhonda Jameson says
HI All,
My son is having the same issue with his Apple ID. We’ve tried everything below and it has not worked. Any suggestions? Thanks RHonda
Liz says
I need my Apple ID enabled again
Jordynn says
I never forgot my password. But it keeps saying my darn thing is locked and I have done this crap 10 times and still says it’s lovked!!! I just got this phone and my email at 8:00pm and it’s 237 am I been fighting with it since 10:00 after I made my account !!!!
Sarah says
I am having the same problem. I have reset my password, signed out of the app store, signed back in and still get “Your apple id has been disabled”. What else can I do?
Elizabeth says
HI Sarah,
Sorry, you’re having issues with your Apple ID. First, check that your Date&Time is on Set Automatically–this could be the problem. Go to Settings > General > Date & Time > Set Automatically. If it’s already on, toggle it off, wait 20 seconds, and toggle it back on.
Close the App Store by double pressing Home and swiping up the App Store Preview (or for iPhone X, swipe up Home Gesture Bar and then select App Store preview and swipe up to close)
Then try signing out again of iTunes and App Stores, then force restart your iDevice, and sign back in.
1. Go to Settings > iTunes& App Store > Apple ID and sign out
2. Force Restart your device
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
3. Return to Settings > iTunes & App Store > Apple ID and sign in. Make sure you use the same Apple ID that you recently reset the password for.
If you have a Mac or other iDevices, make sure you update iTunes & App Stores to reflect the change to your Apple ID.
Hope this helps you,
Liz
Punik says
Hi dear SK
Thanks for your reply
It seems everything works well now
I still can’t get apps but I guess this is an internet server problem, since I don’t recieve the “disabled “ note anymore
I still have some problems with uploading photoes on my icloud device and getting my phone’s backup
The first one has no progress, although is “uploading..” and the second colmpletes only partly and I see no uploaded files when visiting my icloud device on pc
I will be thankfull if you have any suggestions
Thanks
Punik
Elizabeth says
Hi Punik,
So glad that worked for you! Now with these additional issues, I’m guessing they are related to your ISP or a unstable/slow connection. Uploading and downloading photos takes time with iCloud, so get to a location that has a strong, stable, and fast WiFi connection and see if your photos are able to upload/download as expected. Depending on how many you have, you may need to set a block of hours for this to occur–AND be connected to that stable network the entire time.
If still having issues, let us know and we’ll look into some other factors.
SK
Punik says
Hi
I have tried to follow the steps for two times and was able to reset the password so I can sign in icloud web and everywhere but it still shows id disabled when I try appstore !
What can I do?!
SK says
Hi Punik,
Sorry about your troubles with an updated Apple ID password using the App Store. First, close the App Store app on your device by double pressing the home button or swiping up the home gesture bar, locating the App Store Preview, and swiping up off the top of your screen to close. Then go to Settings > iTunes & App Store > and sign out. Then, sign back in using your updated Apple ID credentials. Once signed in, open the App Store and see if everything is working as expected.
Let us know if that solves your issue…or not,
SK
Sepideh says
My problem is that I have forgotten my email address that the icloud is on, and also forgot the security questions, I have a new apple id, but I can’t sign out from my old one unless I restore it! Please help!
SK says
Sepideh, Sorry you are having this issue. You should reach out to Apple Support to help you with this one. For starters, use this Apple link to find out the email address that you were using. Once you enter your name and associated details, it will show you the email id. Using that Apple id/email id you can then try to recover your password and security questions etc. Here is the Apple Link. https://iforgot.apple.com/password/verify/appleid#!§ion=appleid
Mateo Ortiz says
Careful everyone, I tried to restore my apple ID and now they lock you for about 15 days before they give you the password and the account back. WTF??
Henry says
Help pls my Apple ID is disabled I try to activate using iforgot and it still disabled fix this please
SK says
Hi Henry,
If you already tried using Apple’s recovery system (iforgot) and that still isn’t working, it’s best to work directly with Apple to remedy the problem with your Apple ID. Use the link to follow-up on your disabled Apple ID.
SK
Bradley says
Hi what do I do if I think someone has accessed my iCloud account, email, and the phone number that my account keeps sending a code to I have not got it anymore and my email has been hacked as well please hep
SK says
Hi Bradley,
Given all those factors, you must contact Apple Support . At this stage without your associated phone number and your email hacked, it’s best to speak to Apple directly and solve the problem together.
SK
Nick says
I have followed all of the instructions to unlock my disabled account and still the same results when i try to update any of my aps or purchase anything. I am able to access account on my iphone but can’t buy anything. Please let me know how to get this corrected.
SK says
Hi Nick,
Sorry to hear this. That’s certainly frustrating. Try this. Go to Settings > iTunes & App Store, and log out of your account by tapping your Apple ID and selecting Sign Out (make sure you know your login and password.) Restart your iDevice. Once it’s ready, log back in. Make sure you have a payment method on file in your Apple ID account—and that it’s expiration date is still valid.
Also, check that you do not have any Restrictions enabled. Go to Settings > General > Restrictions.
If none of these are issues, reset your network settings (be sure to write down or save your WIFI passwords before you do this).
Hope something here helps. If not, let us know.
Good Luck,
Liz
Jeanne says
I have followed all of the instructions to unlock my disabled account and still the same results when i try to update any of my aps or purchase anything. I am able to access account on my mac but can’t buy anything, WTH happened. Seems like a lot of people are having this same problem. All started 8/1/17 for me.
Anatiza Dumaguit says
Tried the steps but say it couldn’t find my apple id. Help!
Audrey says
I put my password in the wrong password repeatedly before i even read this, and i have been searching the Internet for an answer on how to unlock my account but I haven’t found one…please help i want to download subway surfers.
SK says
Hi Audrey,
This is a common problem, so you are definitely not alone! Since you tried multiple unsuccessful attempts, your Apple ID is locked for 24 hours. Try to login again tomorrow, after 24 hours pass.
Alternatively, try going to iforgot.apple.com to unlock your account with your existing password. You can also reset your password there. This may or may not work, depending on how many unsuccessful attempts.
Good luck,
SK
Kathy says
I can’t get any info such as codes to set up my new phone because they send it to my old phone and the led screen is gone out, has lines in it can’t even answer the old phone if it rings,therefore my Apple ID is locked but I can’t unlock it if I can’t even get into my old torn up phone to get info help. I can’t factory reset it,get my photos,or anything off my old phone
SK says
Kathy,
Try logging into i cloud . com or Apple ID manager and see if you can access it from there instead of your iPhone. If not, contact Apple Support and let them know your old phone is no longer working so you can’t access it.
Keep us posted and good luck,
SK
parwez shah says
i changed my password
but it didnt work out
still says your apple id has been disabled
Waddle says
fin apple id-check
reset passwords-check
update icloud-check
but why is my account still disabled?!
Victoria says
I’ve done all of this and it tells me my account was successfully unlocked, but then when I try to log in immediately after, it tells me my account is locked due to security reasons. I’ve changed my password several times and have unlocked it over twenty times. Called support, they sent me to their supervisor, he had no idea why it was stuck in that loop so he sent it over to engineers who j have yet to hear back from. Has anyone else had this problem? Is someone trying to brute force hack me and that’s why my account is immediately locked again after continuously successfully unlocking it? I’m so frustrated.
Destinie says
I put almost 300 songs onto iTunes but when I go to play it on my iPod touch or play it on iTunes on my laptop it skips a bunch of songs and I can’t figure out how to fix this
Britney says
Do we must use Mac?
Elizabeth says
Hi Britney,
Nope. You may use any computer, mac or windows OR any device that connect to the internet.
Best of luck,
Liz
Adriana says
how the hell am i supposed to get an email when my email says icloud which needs the password that i forgot to open?? im sorry im not making senses right now but im panicking
Karen says
This was not helpful to me. They say they are sending the update email to me but it never comes. Called customer service and they say they don’t know why the email never comes. I can’t pass the security questions. I know the answers but they say the are ALL wrong. Impossible. No answers…can’t ever use the phone again.
JOyce says
I have gone through the steps to unlock my Apple account successfully. Problem is am still unable to pay on the game I am playing. What is the deal?
Lynne says
Apple needs to go back to the old way of Apple ID; on my Tiger 10.4 I put the password in one time and it stored it an no need to input again unless there was a crash. Windows 10 works this way now also.