Several users have reported issues with their GPS (Global Positioning System) not working or giving inaccurate information. A commonly reported problem is that the navigation apps are unable to work / retrieve a GPS signal. Solution: (Try each step below until you find one that works for you)
- Set your Date & Time to “Set Automatically” by tapping Settings > General > Date & Time and make sure that you have a cellular or Wi-Fi connection. These options will increase the accuracy of GPS.
- Toggle 3G settings: Settings>General>Network>Enable 3G and toggle to “OFF” then open the map app (make sure you have a Wi-Fi connection) and locate yourself; tap Settings>General>Network>Enable 3G and turn “ON”. And turn Wi-Fi off by tapping Settings > Wi-Fi.
- Try resetting your network settings: Settings > General > Reset > Reset Network Settings.
- Restart your device.
- If you are having problems with a third party navigation app, ensure that you have the latest version of the app.
Note: GPS is not available on the original iPhone or iPad
GPS Issues with iOS 11, iOS 12 or later?
If you iPhone or iPad is experiencing GPS issues with the latest iOS or iPadOS, make sure to check our detailed troubleshooting guide below.
If you are having issues with Apple Maps and have been using Google Maps for a while, check these tips out to work with Google map offline features and other tricks.
- How-To Download Offline Maps & Routes in Google Maps iPhone App
- How to Use the New Google Maps Explore Bar on Your iPhone
If you own an older iPhone, you will need to update your iPhone or iPad software to avoid issues with location, date and time. Apple released a patch for the GPS Bug. This affects iPhone models released in 2012 or earlier. Apple published a detailed white paper around this new update.
According to Apple:
“Starting November 3, 2019, some iPhone and iPad models introduced in 2012 and earlier will require an iOS update to maintain accurate GPS location and keep the correct date and time. This is due to the GPS time rollover issue that began affecting GPS-enabled products from other manufacturers on April 6, 2019. Affected Apple devices are not impacted until November 3, 2019.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.