Updates on Apple devices usually work without any hiccups. The newer devices such as the Apple Watch may sometimes have issues while patching it with an upgrade. One of the common problems faced by some users is the error message ‘Unable to Verify Update – The Watch OS update couldn’t be verified because you are not connected to the internet.”
A simple restart, unfortunately, doesn’t fix this issue. Here are a few suggestions that will help you in addressing this issue.
One important caveat: Do not interrupt your iPhone or watch if it’s reached the stage of “installing.”
- 1 Quick Tips
- 2 Summary
- 3 Reader tips
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- Check that you updated your iPhone to the latest iOS
- Connect your iPhone to WiFi AND power (outlet preferred)
- Try turning off cellular data (LTE) temporarily on your iPhone
- Place your iPhone directly next to your Apple Watch to make sure they’re in range
- Enter your passcode on your Watch before initiating the update
- Keep your Apple Watch on the charger until the update finishes
- Check that your Apple Watch has at least a 50 percent charge before starting
- Close all other open apps on your iPhone (double-press Home or swipe up from the bottom to get the app switcher and swipe up on app previews to close)
- Restart both your Apple Watch and iPhone and then perform the watchOS update
Unable to Verify Update Message on Apple Watch: Connect to Apple Watch Charging Station
Yup, sometimes it’s the simple things that make all the difference. Make sure you connect your Apple Watch to its charging base before starting a watchOS update. So make sure your Apple Watch is on its charger and has at least a 50 percent charge.
Unable to Verify Update Message on Apple Watch: Check the Update File
The first thing you can do if you are facing this error while updating your Apple Watch is to check the update file. When the update is stuck and won’t start, you will need to delete the update from your iPhone.
To do so, open the Apple Watch app on your iPhone. Tap on General > Usage > Software Update and delete the update file. Once you have deleted the file, try and install the update again. It’s important to remove this file before attempting to re-download the update.
Unable to Verify Update Message on Apple Watch: Turn Off in Specific Order
The other trick that helps with Apple Watch problems is just switching off the devices in sequence and applying the update.
Make sure your iPhone is running the latest iOS, and your Watch is charged. Power off your iPhone first. Next power off the watch. Wait for a few minutes and then switch back on the phone first followed by the watch. Now, open the watch app on your iPhone and try to apply the update.
If the two options above didn’t help you with the issue, your best bet, in that case, is to set up your Apple Watch as a new device by erasing all content and Settings, Pair the Watch and then apply the update.
- On the Watch: Go to General > Settings >Reset > Erase All Content and Settings
- Pair the Watch again to the iPhone: Open the iPhone app and pair it to my Apple Watch
- Restore your Watch from the back-up
- Connect your Watch to the charger
- Open the Apple Watch app and apply the update from your iPhone
These steps should take care of the issue. Although it’s a hassle to set up the unit as a new Apple Watch it usually works in most cases. Please share with us if these tips fixed your issue or you found a different way to get this problem solved.
We hope these tips helped you with the weird unable to update message on your Apple Watch. Please feel free to share if you found other ways to get around this issue.
- What worked for me: first, turn off WiFi and Cellular Data on your iPhone, then restart it. After the restart, turn on WiFi but leave Cellular Data off. Enter your watch’s passcode and then try updating
- Try using a different WiFi network. Go to a neighbor’s, a friend, a local public Library or location with available WiFi, Starbucks or some local coffee shop, and so forth. Since each network connects to Apple’s servers with different addresses, it might work!
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.