Several readers report that they’re getting voicemails and missing calls because their iPhone does not ring, and their iPhone goes straight to voicemail without ringing. It sucks to experience this kind of problem, especially when you’ve people calling you on a daily basis for business purposes.
For some weird reasons, this particular issue of going to voicemail without ringing happens to a fair amount of iPhone users., most notably after a major or minor iOS update.
Additionally, users who port their number to a different mobile carrier or users who switch from Android to iPhone (or vice-versa) often report this problem. So, just how do you stop iPhone calls from going straight to voicemail?
In this post, we look into the reasons why your iPhone goes directly to voicemail when someone calls and explain some tips on how you can fix the problem!
- 1 Quick Tips
- 2 Recently Changed Carriers But Kept Same Phone Number?
- 3 How to Fix iPhone Goes Straight to Voicemail Without Ringing
- 4 Additional Steps for Calls Going Directly to Voicemail
- 5 Reader Tips
Try These Quick Tips to stop calls going to voicemail without ringing
- See if you inadvertently switched your phone to mute
- Look to see if you enabled Airplane Mode
- Make sure your phone has service and that you don’t see a “no service” message
- Check your blocked call list
- Turn off silence unknown callers
- Make sure call forwarding is off
- Check if Do Not Disturb is on and if you’re driving (or a passenger) that Do Not Disturb While Driving isn’t on
- If you have an Apple Watch, check that do not disturb is not enabled there
- Look and see if the Phone Setting Announce Calls is set to always
- See if your mobile carrier released an update to their carrier settings
- iOS 13 could help you curb spam and robocalls automatically
- iPhone voicemail-to-text transcription not working? How to fix it!
- iPhone Tips: How To Call My Voicemail From Another Phone
- Call Sound Issues with iPhone X Series or 8?
- iOS Visual Voicemail Not Working?
- Use Siri to Announce Your Incoming Calls
- How to Use Voicemail Transcripts
- Visual Voicemail Not Working
Recently Changed Carriers But Kept Same Phone Number?
If you just made a switch from one carrier to another, your phone service with that same phone number may still be porting. When carriers port numbers, there’s a time of transition when calls are not received yet on your device and may get sent to your new or previous voicemail account.
Carriers say this period can last up to 72 hours, where incoming inter-carrier phone calls might end up in voicemail.
How to Fix iPhone Goes Straight to Voicemail Without Ringing
If you are having this issue, please try the following
- See if there are any iOS updates. Go to Settings > General > Software Update. If an update is available, please backup first! Also, we recommend updating via iTunes if possible–iFolks report a lot fewer problems with updating when using iTunes for updates
- Check that you don’t have your callers blocked. Go to Settings > Phone > Blocked Contacts (for older iOS, Call Blocking & Identification.)
- When you block a call using iOS, it sends that caller straight to voicemail
- Try either unblocking a single number or unblock all numbers
- Toggle off Silence Unknown Callers (for iOS13 and above.) Go to Settings > Phone > Silence Unknown Callers and toggle it off
- Look and see if Call forwarding somehow was enabled. Go to Settings > Phone > Call Forwarding and turn it off
- Make sure that mute mode isn’t enabled and/or the iPhone’s Ring/Silent switch is OFF meaning the ringer is ON. A bell flashes briefly on the screen when you turn on the ringer
Check Do Not Disturb settings
- Check that the Do Not Disturb setting is not silencing calls (Settings > Do Not Disturb OR swipe open Control Center and make sure the crescent moon icon isn’t enabled)
- Even if you don’t see the crescent moon, check your DND Settings anyway. Some readers report that Do Not Disturb was on, even though they didn’t see the crescent moon symbol!
- Change your Do Not Disturb setting Allow Calls From to Everyone–try this even if you do not have DND on
- Also, make sure Do Not Disturb While Driving is also off (if you’re not driving of course!) This iOS 11+ feature is easiest to control via Control Center–but you need to add it as a customization
- Go to Settings > Control Center > Customize and tap the green plus sign (+) to add it to your phone’s control center
Don’t forget to check your Apple Watch
Look at your Apple Watch too! Don’t forget that your watch is tied to your phone, so if Do Not Disturb is enabled on your watch, then all calls go to voicemail on your paired phone.
Additional Steps for Calls Going Directly to Voicemail
- Make sure that Airplane Mode is OFF (Settings > Airplane Mode)
- Try turning on the Announce Calls feature. Go to Settings > Phone > Announce Calls > Always. See if this makes a difference
- Make sure that your carrier software is up to date (Settings > General > About)
- Look at news sites for reports of major cell phone service outages or disruptions. Or check sites that specializes in reports of down servers and services. It might really NOT be you or your device!
- Many carriers have their own service outage maps, so check with your carrier to see if there’s an outage in your area
- Most carriers say that a restart usually solves problems and restores calls when service is temporarily disrupted. You may need to perform a reboot multiple times or do a restart followed by a forced restart
- Look at outage reports on social media by other users and your service provider
- Check your SIM card–are you using the correct card for your mobile carrier. Your SIM might be locked to another carrier or may require PIN entry
- Turn off LTE. Go to Settings > Cellular > Cellular Data Options > and turn OFF Enable LTE
- Power off the phone and remove then reinsert the SIM card
- Users that are having this issue on iOS 10 and later versions have found success by turning off the Cellular Roaming by Settings >Cellular >Cellular Data Option >Roaming >Voice Roaming >Off. This suggestion is especially true for users that are using Verizon plan for their iPhones
- Other readers report success when turning off WiFi and strictly using their iPhones with Cellular (or Mobile) connections only
Those solutions above should help you resolve the problem in a minute. However, if it continues to happen, here are some more things you can do to fix it.
- Enable Airplane Mode (Settings > Airplane Mode), wait a few seconds and turn off Airplane Mode
- Reset Network Settings by going to Settings > General > Reset > Reset Network Settings
- Restart your device by pressing and holding the Sleep/Wake/Power button until you see the red slider
- Perform a Forced Restart
- On an iPhone 6S or below plus all iPads with home buttons & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X Series, iPads without home buttons, or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
- Restart the Phone app by double-clicking the home button or swiping up from the Home Gesture Bar, then find the Phone app and swipe it up to close it
- If you are still having issues, contact your carrier to see if there are any network issues
Some of the most common causes of this problem are the Do Not Disturb feature enabling automatically, specifically when you upgrade to a new firmware, or you may have turned it on but then forgot to turn it off. If Do Not Disturb is switched on, a crescent moon icon appears in the top right of your iPhone’s status bar, right next to your phone’s Bluetooth and battery symbols.
- What worked? Go to Settings > Cellular > Cellular Data Options > Enable LTE and then turn Voice Roaming on
- Reader Rhonda pointed out that after updating your iOS, the upgrade itself might switch this function to off. So fix it by going to Settings > Phone > Announce Calls and then change it from Never to Always. For Rhonda, that fixed the problem!
- Try turning on WIFI calling AND WiFi Assist–find these in Settings > Phone > WiFi Calling and WiFi Assist (scroll down to locate WiFi Assist)
- Jerry found that sending this command: ##update# send/call worked for his Sprint iPhone and updated his iPhone’s settings
- When I checked DND, to my surprise, it was ON! For whatever reason, I didn’t see the Moon symbol in Control Center or on my home screen, and I just assumed DND was off. So lesson learned, check DND from your Settings App
- This solution worked for some: Disable Voice and Data over LTE, and then re-enable it. Then go to Settings > Cellular > Cellular Data Options > Enable LTE > Off, power device off, power it back on, and re-enable Voice & Data from LTE in your Cellular Data options
- Georgia found that turning off any spam filter worked for her. She had a 3rd party app for spam blocking turned on there. When she turned it off the issue was resolved
- Mandy put her SIM card on her son’s iPhone 5 and his SIM into her iPhone 6. After turning phones back on and seeing Messages pull through, Mandy turned off the two phones and swapped the SIMS back to original iPhones. AND everything seems fine! So give this one a try if nothing else worked for you YET.
- Put the phone in airplane mode then turn it off for a few minutes. After a few minutes turn the phone back on and then turn off airplane mode. That’s it!
- I solved it by switching off ‘call forwarding’ in Setting, General, Phone, Call forwarding. I hope this can be helpful to some of you
- Check if you can FaceTime, SnapChat, FB Messenger, Facebook Live, Skype, or iMessage. If those calls and texts are going through, the problem is with your mobile carrier, not your device or Apple
- A couple of readers deleted all their voicemails, and after making sure their voicemail boxes were empty, their phone calls no longer went directly to voicemail
- Check that your SIM card is unlocked. If locked, just enter the PIN code, and everything should work
- I corrected my problem by just rebooting my phone
- What worked for me was going to settings > phone > announce calls and changing that to always
- The fix for this issue on my iPhone was deleting my voicemails after listening or saving my voicemails
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.