Getting our iPhones, iPads, and iPods to connect to the internet using WiFi is a fundamental part of our mobile experience. So when WiFi isn’t working or is grayed out, it makes our devices almost useless!
If you just discovered that your iPad’s or iPhone’s WiFi is grayed out and you can’t get it to toggle on, we’ve got you covered with our top tips on how to fix WiFi problems on your devices!
Contents
Quick Tips 
Try these quick tips when you discover your iPhone’s or iPad’s WiFi is grayed out
- Check that Airplane mode is off
- Reset your device’s network settings
- Clean your device and your headphone jack, if applicable
- Check for any liquid damage
Related articles
- WiFi Dropping Out or Not Available After iOS Update, How-To Fix
- Wi-Fi not working? How to fix your Wi-Fi problems
Several users have reported Wi-Fi problems after updating to the latest iOS. Many users say that their WiFi option is grayed out.
Unfortunately, it seems that many users are still having this Wi-Fi disabled problem
What do you do when your iPhone WiFi is greyed out? Potential Fixes!
- Clean your device and headphone jack (if your iPhone model has one). Debris often gets lodged in there and for certain models, your WiFi antenna is impacted
- Update your iOS, if available
- Reset network settings (General>Reset>Reset Network Settings)
- Toggle Airplane Mode on/off by using control center or Settings > Airplane Mode
- Turn off Cellular Data (Settings > General > Cellular) then try to connect to your WiFi
- Reset your WiFi router–usually be unplugging, waiting a few minutes, and plugging it back in. Check with your router’s manufacturer or internet provider for exact model directions on how to reset your specific router
Check for liquid damage
If your iDevice recently took the plunge and got wet or soaked, it’s possible that there was some internal damage done to your hardware and your buttons.
So check for water damage and take a look at your device’s Liquid Contact Indicator (LCI)
Most iPhones have the LCI in or around the SIM card port. 
The LCI activates when it contacts water or a liquid. The indicator’s color is ordinarily white or silver, but turns red when it touches any liquid.
If you discover liquid damage, contact Apple or your carrier to see what your options are.
Restart your device
- On an iPad with no Home Button and iPhones X or later: press and hold the Side/Top/Power button and either volume button until the slider appears
- On an iPad or iPhone with a Home Button and iPod Touch: press and hold the Side/Top/Power button until the slider appears
- Drag the slider to turn the device off and after the device turns off, press and hold that Side/Top/Power button again until you see the Apple Logo
Restart your phone to fix many software issues
With iOS 11 and above, restart using Settings > General > Shut Down 
Reset All Settings
- This is usually the last resort since it resets all your personalized features back to factory defaults
- Go to Settings > General > Reset > Reset All
- This resets to default everything in Settings, including notifications, alerts, brightness, and clock settings like wake up alarms
- Resetting all settings also reverts all your personalized and customized features like wallpapers and accessibility settings back to factory defaults.
- Performing this action does not impact any of your personal device data, including photos, texts, documents, and other files
- You need to reconfigure these settings once your iPhone or iDevice restarts
My WiFi is still grayed out! Now what?
If you tried all the tips above and your WiFi is still grayed out, it’s time to look at your device’s hardware for a problem. It’s likely a hardware issue at this point and that means you need to contact Apple or an authorized Apple Service Center. 
If your device is under Apple Care+ warranty, Apple will likely replace your phone or device.
If your device is no longer under Apple Care+, then it’s still worth it to contact Apple Support. They may offer you replacement options at prices lower than retail.
When you suspect hardware is the problem, set-up an appointment with your nearby Apple Store or visit the Apple Support site and start the repair process online.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.
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i want to get my phone fixed.my phones wifi is greyed out and i cant fix it.how can i fix it?
i hope so i get my answer properly.
Hi Marjan,
If the tips outlined in this article did not help, we suggest you set up an appointment with Apple to run diagnostics on your device. These appointments are always free, although the repairs are not unless your device is still covered under Apple’s warranty.
Even if your device isn’t under Apple Care, it’s worth it to make an appointment and run those diagnostic tools–they offer insight that users cannot access. And you always have a choice to move forward with suggested repairs or not.
Good luck,
Liz
What I learned while messing around is that if you using a thumbnail or some small pin to open the slot where the SIM card is housed, that could be a potential spot where the problem may be.
I used an electronics duster to blow any and all debris/water that could’ve been in there. ALL WHILE THE CELL PHONE IS OFF.
Then I went to my settings and clicked the “Reset Network Settings” button and somehow I was able to turn my WiFi back on…
I’m not a technician or Tech geek, just a broke college student who needed to get his iPhone 8 Plus working properly. I hope this helps.
None of the solutions above work for me This
Has occurred on two different iPhones upon iOS update. There is definitely a software glitch because if I sign off the iPhone – WiFi works perfectly. As soon as I sign in with my Apple ID and password – my WiFi switch grays out.
Same here, at the same time I have that microphone not working issue and the whole device is fucked since the update….
I think the problem is in the backup and you need to completely erase everything before you can start using it again. I will try it out and let you people know in a day or two.
I have a cracked iphone 8, and my wifi button wont work. I dont have apple care…. what are my options wuthout breaking the bank?
My iphone 7 plus started having this issue which was fixed by removing my work email. The iOS 13 created the problem on the wifi.
Me also.after updating IOS 13.3.How did you solved this ?
My problem was also when upgrade to 13.3 version, I will try to downgrade my iphone to 13.2 with itunes
Most of the cases it is a hardware issue and to fix it you need technician support
I tried all of the above only to have the Apple tech at the Apple store tell me it was a hardware issue.
I bought a new iPad, checked that WiFi was working normally, then set it up with my old iPad backup … AND WiFi was greyed out on the brand new one!
Reset All Settings did not work.
Erase All Content and Settings did work for both old and new iPads.
How many people have bought a new device believing they had a hardware issue when they don’t?
There are too many people with this bloody greyed out wifi button for it to be a device problem….it’s an Apple problem come on guys bloody fix it…..
Not a happy chappy
WiFi grayed out and won’t turn on is still an issue with my IPad Air 2.
Hi Jamex,
Try cleaning the device and particularly the headphone jack–see if there is debris or dirt clogging this port or any port/part of your device.
Power off before you start cleaning, then power back on after completion.
Once powered up, reset your network settings via Settings > General > Reset > Reset Network Settings
Then see if WiFi works.
If not, it’s time to set-up an appointment with Apple or call Apple Support.
Liz
Apple’s CEO Tim Cook just can’t get the company steered in the right direction. Apple used to work; now, they can’t fix diddley!
I have tried everything and even when to apple store to get help. They told me it a software issue therefore I have to by another phone for $350. Why should I buy new phone if my phone have software issue. This issue started when I upgrade my phone. My phone is little over a year and it’s wasting my money to buy another one especially if the problem cost by apple software. I have had Samsung phone before switching to apple and I never had technical issues. Now that apple is forcing me to buy a new phone, I might as well switch to android phone so I don’t have to run this kind of problem. I bought this phone over $700 and a year later it stop working.
Updated IOS. Wifi greyed out. On vacation in Portugal. Need wifi.
my wifi option has greyed out and i tried everything but its not helping me.i cannot swith on my wifi option.please help asap.thank you
I still have the wi-fi button greyed out after trying all that has been suggested above in this forum. Need help. Using iPhone 4s and v8.4 (12H143)
I am still having wifi button greyed out problems. Apple – do something about it. I await a response from you. C.
I still have the wifi button greyed out after trying all that has been suggested above in this forum. Need help. Using iPhone 4s and v8.1.2.
My iPhone 4S has been having this greyed out problem I’ve done everything I have seen online to fix it can some one please help me I can’t use some of my most beloved apps because of this problem please help me apple!!!
Having the same problem, all the fixes have not worked! I guess Apple wants us all to buy new iPhone 5’s. sucks!
OK an update.. wifi still not working. Called AT&T technical support (thinking might be from that end), they were very helpful. I told her what was already done with no success. She spent at least a half hour with me with no luck of fixing the issue. Was then transferred by AT&T rep to Apple rep, was told (by Apple Rep) to restore to factory settings and he took my phone number and e-mail address. He told me someone would return my call in 1/2 hour to see if this resolved the issue. Would you know I received an e-mail from them saying they could not reach me (I was sitting by the phone the entire time).. he had put a totally bogus phone number. I sent a response e-mail and made an appointment (OMG) by way of phone…They returned my call and reported they could help me for a fee (because my free phone support time was over). REALLY!!!!!!!! That was it..I made an appointment by the computer with the APPLE Store. I was told it had a faulty chip…OK…My phone had 82 more days of warranty and therefore I received a new phone…YEAH!!!! But I wonder what if my phone was out of warranty?? I expressed my concern about this happening again.. The apple rep at the store assured me that was very rare and he has not had any returned (that were replaced). Hmmmmm….ok then:> Time will tell. Finally WIFI..
Uhgg!!!! Have spent hours on this problem with the help of friends, family and internet.Have turned off and on;reset everything; Backed up and restored; Put in the freezer, to no avail. I am trying the: turn on the airplane mode , do not disturb and turn off for 25min, method. If this doesn’t work will try letting battery run down…and turning back on. Of interesting note my bluetooth was turned off as well, but was able to turn it back on. Otherwise ,what the heck??? And Apple can’t help us!!! I will be making a trip to the Apple Store…will be interesting to see what they have to say…will keep u posted.
I have Greyed Wifi Iphone 4 I got from Craigslist for $180 from stranger, took it home the phone is DEAD I charge it it was powered on but when I unplug its DEAD, I charged it overnight. the next morning it works (normal) no plug. So I set up as a new (WIFI everything works).
And for some reason Wifi Greyed, After some strange charging session (messed up battery gauge)the phone finally dead and when its fully recharcged the Wifi works (NOT Greyed)
3 months later my battery was completely dead after 22 hour Flight to Indonesia, and was unable to get (Greyed Wifi)again. THE FIX simply for some reason when I get back to US bought a couple battery from AMazon change the Battery It works until today, I suspect this time have something to do with battery connection / Back Case. “So everytime the Wifi Grayed on this phone discnect and reconnect the Back Case and works.” Boots.
High Light:
This Iphone 4 I got from Craigslist has a Broken Battery Connector connecting to Motherboard (it came off and its gone, I have not instaled a new one. But I keep my battery intact to the connecting joints of the Battery connector under it, (by force). The phone works normal for now, Wifi and everything Works, I suspect he guy from Craighlist manage to replace the screen safely only broke the Battery Connector (permanent damage).
Just Additional info of what I’ve experienced, it looks to me between software glitched that has something to do with battery in my case.
I am frustrated here was told to let die then put in fridge for 15-30 min should I or in freezer I did turn air plain mode on and DND nothing worked thanks
STILL no joy despite trying all the fixes listed – only the freezer one worked for half an hour. How on earth can Apple say there isn’t a problem? Would I buy Apple again – NO as I have no faith in them or their products.
I had the same problem where my Iphone 4s WIFI was completely grey out. I had showed my colleague at work and he said I should TURN both AIRPLANE and DO NOT DISTURB ON, then turn my phone off for about 15MIN. I then turned my phone back ON after about 20min, turned OFF Airplane MODE and Do Not Disturb…VIOLA my WIFI and Bluetooth have been working ever since then. So I guess it’s a bug in iOS 6.1.3…..
Recap: GOTO Settings > AIRPLANE MODE ON, Do Not Disturb ON> Turn Off Phone > Leave for 15min-20min > Turn Phone Back On > Turn Off AIRPLANE MODE, Do Not Disturb > Turn WIFI ON. Cheers !!!
Sam: Your method worked perfectly! Thanks for posting the solution to the problem.
Hi Sam,
had the same problem and have tried everything, also the freezer what has worked for 20 min., but your solution did it…I think! It still working after quite a while now! Thanks a lot!
I just updated my iPod touch to iOS 6 and when i was done i typed in my wifi password and it told me that it was unable to connect. I am really getting mad with this!! I have tried many different things to fix it, but none of them have worked. has any one came up with a solution? this is getting on my nerves!
Wtf!!! Wifi greyed out again on my iPhone 4S. No wifi AGAIN or Bluetooth. Soooo I tried the last thing on the list even if it sounded silly. What I saw online on an apple blog – Put it in the fridge for about 30 min. Omg…..it worked. But people say it won’t last long. What is going on apple?????? So frustrated!!
I have tried everything you suggested and it still does not work
Intermittent WiFi connectivity problems for some time, and now the WiFi button is grayed out.
What kind of idiots put their iPhones/iPads/iPods in the freezer or use a hairdryer on them?
These are two of Apple’s many focops, it is as simple as that. I’m going Korean on their asses.
The freezer fix only worked a few times and now I’m just as frustrated as before. Why aren’t Apple taking full responsibility for this? Samsung SIII here I come……
I’ve been having this problem with my iPhone 4S since the 6.0 upgrade. Apple’s been of no help because my warranty is up. I”m looking to getting an Android next.
go for samsung ….. iphone suck..
Just received a new Iphone 4S as replacement for a faulty one under warranty! This doesn’t connect to Wifi. Wifi option greyed out. Tried all options except freezer. what an unnecessary inconvenience!
Painful
I will never buy apple product again, wifi greyed out Bluetooth dial just spinning.HELP
Hello
I tried the hairdryer solution with my 4S. Firstly remove the back cover and battery. (See ifixit.com).Next direct the hairdryer hot air along the logic board and across the top of it. I heated this area for 2 mins keeping the hairdryer moving slowly all the time to avoid overheating. Let the phone cool, replaced the battery etc. Result !!
NB I removed the battery because these should not be heated up.
Wifi button disabled for me too. None of the fixes suggested here worked.
I have iPhone 4S.
Really don’t want to deal with backup and restore. Not cool.
I have a 4S and have had the same problems as reoprted everywhere; greyed out wifi, bluetooth & carrier. I have tried all the suggestions on the forums and today I thought I had come across the solution when I resorted to what I felt was the last resort – turning it off and putting in the freezer for 25 minutes. Hey presto it worked! Although the icons remain greyed out I could use the wifi. How pleased was I that after months of not working, it worked!
Sdaly though, this was short lived and after an hour and a half if reverted back to not being able to connect to wifi. So I’ve put it back in the freezer and taken it out again and again it is working. Probably not for long.
With the amount of complaints from frustrated iPhone users why, isn’t Apple acknowledging the fault? I’m in the position where I need to buy and new laptop – will I be choosing and Apple Mac? I have no confidence in Apple!
Hi all, I’ve had the same problem with my iPhone 4S running IOS 6.1.2. BUT it is back online with a not greyed out WiFi :-))) history: I was really frustrated because warranty was over and because of I have bought the iPhone in Orlando USA (I am living in Germany) I had no chance to get it changed in the Apple store. I know warranty is only for 12 months but Apple care told me via phone that I get a refurbished one in an US apple store. Ok, not really an option for me ! Then I tried everything which is posted here. Reset network settings, Backup as new iPhone, jailbreak, try to downgrade, fridge, hairdryer etc… The only thing which worked for me was the fridge 🙂 After 20 minutes with -16°C i was able to turn on WiFi. The Wifi switch was not greyed out anymore and wifi was connected to my router. Unfortuneately it only worked for 10 to 15 minutes and then wifi lost connection and the switch was again greyed out.—My Solution— (wifi is working for nearly 2 days now without any interruption !!!! ) I forgot my iPhone on my desk at work. At the next morning I recognized that only 10% Power was left in the battery. Of course it last not the hole day and so when it reached 4% it switched off automatically. When I arrived at home a couple of hours later I´ve plugged it to the charger. When i looked at it again it has some 30% battery power and as a really big surprise I saw the wifi symbol which said connected to a network :-)))) I couldn´t believe it but it was true !!!! My wifi was working again and it was connected to my home net. I ve tried a lot things since now ( switching to flight mode, switching the phone off etc.) but it is still working 100% and as I said fully stable .So let your Iphone run fully out of power,maybe wait some extra time and then charge the phone and look what happens ! I really hope that this is not only a coincidence and that my post help you guys to manage this annoying problem !!! Give it a try it really solved my Problem (again: 2 days now and still working :-)) I would be happy to get your feedback !!! Best regards Michael
Hi all, I’ve had the same problem with my iPhone 4S running IOS 6.1.2. BUT it is back online with a not greyed out WiFi :-))) history: _I was really frustrated because warranty was over and because of I have bought the iPhone in Orlando USA (I am living in Germany) I had no chance to get it changed in the Apple store. I know warranty is only for 12 months but Apple care told me via phone that I get a refurbished one in an US apple store. Ok, not really an option for me ! Then I tried everything which is posted here. Reset network settings, Backup as new iPhone, jailbreak, try to downgrade, fridge, hairdryer etc… The only thing which worked for me was the fridge 🙂 After 20 minutes with -16°C i was able to turn on WiFi. The Wifi switch was not greyed out anymore and wifi was connected to my router. Unfortuneately it only worked for 10 to 15 minutes and then wifi lost connection and the switch was again greyed out. __—My Solution— (wifi is working for nearly 2 days now without any interruption !!!! )_I forgot my iPhone on my desk at work. At the next morning I recognized that only 10% Power was left in the battery. Of course it last not the hole day and so when it reached 4% it switched off automatically. When I arrived at home a couple of hours later I´ve plugged it to the charger. When i looked at it again it has some 30% battery power and as a really big surprise I saw the wifi symbol which said connected to a network :-))))_ I couldn´t believe it but it was true !!!! My wifi was working again and it was connected to my home net. I ve tried a lot things since now ( switching to flight mode, switching the phone off etc.) but it is still working 100% and as I said fully stable .__So let your Iphone run fully out of power,maybe wait some extra time and then charge the phone and look what happens !__I really hope that this is not only a coincidence and that my post help you guys to manged this annoying problem !!! Give it a try it really solved my Problem (again: 2 days now and still working :-))__I would be happy to get your feedback !!!__Best regards _Michael_
Yesterday my wifi on/off greyed out. I’ve gone through all the fixes and nothing is working. I guess I’ll make a trip to the store and see what they have to say. Really frustrated since there are so many posts about the same thing over many months. Seems there should have been a fix by now.
This shit still not working!!!!! Greyed out/froze or sumdin!!! I have the ios 6 sumdin bullcrap!! Im really getting pissed
My iPhone has just given me the “greyed out wifi” problem too. I’ve turned my phone on and off twice, reset the network settings, and toggled the airplane mode on and off.
I don’t know what to do now, so if anybody could help me, that would be great.
same gee
SAME!!! :/ tried all the fixes up online there is. NOTHING WORKED stilled greyed /;
Hi,
My Iphone 4s sunddenly got the same problem wifi get grayed/option disabled. I have IOS 6.1.2 then i tried to reset it airplane mode on/off but the same. So please guide me what i have to do?
Thanks,
Tahir
Ive had my iPad 2 for 2 yrs I’m on 5.1.1 just recently I’ve experienced the greyed out problem. I haven’t updated because of others updating and still having the greyed out problem.
ronwess- check out the following link. and let us know if that worked.
http://support.apple.com/kb/TS1559
I haven’t had the nerve to update the iphone to 6.1 since the apple store replaced my 4s back in Nov or thereabouts. but the wifi on 6.0 HAS worked since then after the upgrade. I still think it was the firmware update that did something at that time.
Both wi fi and Bluetooth will not work. I’ve tried everything that others have suggested but nothing works.
This freezer thing is kool. Thanks Guys
Ive had my iPad 2 for 2 yrs I’m on 5.1.1 just recently I’ve experienced the greyed out problem. I haven’t updated because of others updating and still having the greyed out problem.
I am really disappointed with Ipad and Apple. The WiFi stopped working properly after less than one year (constantly turning off) but I was not that worried because I use the device mostly in my home country and I also have purchased a mobile connection. Now, however, I was planning to take the device aborad and would need the WiFi. First it seemed to be turning on but then was greyed out and has remained so even if I have tried everything advised on these support pages. The warranty went out some 8 months ago and according to Apple authorized service they would only change the device and charge the client 300+ euros for that. Thanks but no thanks.
Hi, try resetting the modem / Router, turn it off power for at least a minute, then power back.
That’s what fixes mine.
Have a blessing day!
Get a petition to run iOS 5.1.1, as historically it was the most stable for iPhone 4S wifi-wise.
http://www.thepetitionsite.com/748/142/899/ask-aapple-to-allow-users-to-downgrad e-to-ios-5/
Let’s spread the word…
I have iphone 3gs and the WifI
Hi everybody,
same as all of you: wifi greyed out and bluetooth spinning and spinning ….and spinning…..
Tried all solutions ( well all those published here and in some other forums ) : reboot, re-reboot. I also put it in the freezer for ten minutes: this actually did something: when I turned it back on the wifi actually did work again and automatically recognized my wifi at home. I was happy as a puppy !!!! tried safari and turned the bluetooth on: IT ALL WORKED !!!
Well my happiness only lasted a few minutes……….the phone little by little …turned bluetooth off ( tried again and the it just started spinning again without getting anywhere…)…and the wifi just turned itself off, it went back to the 3G network, and when I opened the Settings, Wifi: BACK TO GREYED OUT BUTTON !!!!!!!!!
I did the freezer “act” again, and it all happened again the same as the first time, and unfortunately after a few minutes it just stopped working again…!!!
So, for those who says that the freezer solution is a stupid thing written by somebody trying to pull our legs…well maybe it is stupid but it works for a while: what does it mean? I have no clue, I am no technician. The only sure thing about this “bug” is that after 25 years of buying apple products it really pissed me off to have a 700 $ phone acting as if the technology in it has been “improvised” by some clowns hidden behind an APPLE !!!!!
Well , maybe we should all go back to what a Mac used to be long time ago : A BIG MAC, a few bucks and if it is not good, we can still throw it away without wasting too much money !!!!!!!
Ok…fyi…my experience – the freezer fix does work…I just tried it. I’m from the uk and working in kl. My phone got too hot in the KL sun (not a problem I have back home!) and stopped working with a message about temp too high. I turned it off, let it cool and seemed ok when I turned it back on. A couple of days later I noticed the wifi was not connecting and the button was greyed out. 5 minutes in the freezer…it’s now working! I’m thinking this might be temporary – but as crazy as it sounds…it is worth a try.
Ok…fyi…my experience…the freezer fix does work…I just tried it. I’m from the uk and working in kl. My phone got too hot in the KL sun (not a problem I have back home!) and stopped working with a message about temp too high. I turned it off, let it cool and seemed ok when I turned it back on. A couple of days later I noticed the wifi was not connecting and the button was greyed out. 5 minutes in the freezer…it’s now working! I’m thinking this might be temporary – but as crazy as it sounds…it is worth a try.
My Ipad2 Wifi has greyed out. Being working before till today. Have tried most suggestion here now is working. Apple please respond.
My Ipad2 Wifi has greyed out. Beeing working before till today. Have tried most suggestion here now is working. Apple please respond.
you can fix iphone 3gs, 4 and 4s wifi greyed out problem. you should download file and step instructions. phone must be jailbrkn
After a year and six days, my iPhone 4S did the same thing– WiFi control grayed out, Bluetooth control just spins. Apple Store says nothing they can do because it’s out of warranty– and tried to sell me a new phone for $200. AT&T won’t upgrade me to a new phone because I still have a year on my contract.
Everything seems to indicate a hardware problem with the WiFi chip– not the antenna, the chip, which is soldered to the logic board. This cannot be repaired by an amateur– only a serious electronics hobbiest should attempt the fix. (I can replace a screen, but this is beyond my ability.)
I had AT&T re-activate my old iPhone 3GS and will use this for the rest of my contract, then I will be buying either an Android or a Windows Phone 8 device. I will NEVER, EVER buy another Apple device as long as I live. I can’t believe that they are refusing to help out a loyal customer who has a problem that obviously a manufacturing defect.
Class-action suit, anyone?
My wifi button is grey and can not turn it on. I have tried the hard reset and all other options. Still does not work. What next??? Phone is still under warranty. But no I store where I live.
Same for me…not working no matter what I do. I’m getting a little tired of Apple’s product screw ups. Maybe time to start looking into something else.
same problem. mine is 4s.
since updating into 6.0.1, the wifi is working well.
but after a few weeks, I have to bring my iphone to the wifi antenna closely to connect to wifi, and then after a week later, I was not able to connect to all wifi, although the wifi toggle is still active & near the antenna. and after updating to 6.1, wifi is greyed out until today …. !!!! please heeeellllppp…!!!
es una porqueria que celulares de este costo fallen así¡¡ mi 4S de 32 gb tiene desactivado el WiFi, para colmo me piden 3000 para darme uno nuevo¡¡¡
bull shit
I have tried several different ways to fix this problem – ( wifi button blacked out and Bluetooth malfunctioning ). Nothing is working!!! Soo FRUSTRATED!! Come on APPLE – GET IT TOGETHER!!
PS, for all your cats who are throwing your iPhone is the freezer, there is nothing about solid state electronics that changes by chilling the phone by a few degrees (as much as it would drop in ten minutes).
That person was pulling your leg.
How do you close all programs? Didnt realize they still ran after your got out of them?
Did not realize you could do this! How do you close out of all programs?
I solved this issue for a friend of mine, didn’t see if anybody tried my fix because nobody has replied.
To fix it, I just quit all the apps that were running (my friend still had every app he’d ever used running because, like most iPhone users, he didn’t know they were automatically still running in the background) and then I rebooted.
Problem solved.
I did that man but that didn’t solve my problem
I have the same problem, I just upgraded my iphone 4s, and now the WiFi is grayed out, kindly give me a solution…
I need WiFi for most of my official works.
thanks,
GRRRRRRRRR I am having the same problem, wifi has been greyed out for 3 days, just got this phone at Christmas I have tried everything, sure hope the freezer thing works, Im desperate and I am trying it now!…..YIKES!!!
SAME ISSUE iPhone 3GS – Wifi Bluetooth Disabled after some update on Nov-Dec 2012
It seems to be a worldwide issue. I hope APPLE do something about it. Or its just some evil plan.. all some iphones with a BUGGED FIRMWARE and wash hands.. in the end, they are OUT OF WARRANTY…
My iPhone 4S is the same, wifi buttongreyedout and cannot turn it on! I have been using 3G without realising as normally phone connects straight to wifi at home, this has resulted in me receiving a very large bill!!!! NOT HAPPY AT ALL!!!! Apple are a piss take, they bring out new phones yet can’t seem to get the previous phones to work properly, they are rip of merchants and to be honest I shall be getting rid of them both!!!!
My iPhone 4S is the same, wifi buttongreyedout and cannot turn it on! I have been using 3G without realising as normally phone connects straight to wifi at home, this has resulted in me receiving a very large bill!!!! NOT HAPPY AT ALL!!!! Apple are a piss take, they bring out new phones yet can’t seem to get the previous phones to work properly, they are ripping off t***ts and to be honest I shall be getting rid of them both!!!!
I went through this in Sept (4S which I upgraded to os6). Tried everything to fix the greyed wifi except put it in the freezer. Finally after 2 wks took it to Apple store. They replaced it with another 4s, upgraded it on the spot and has been fine. They said it was a hardware issue. (I think it was the firmware update).
I haven’t had the nerve to upgrade it to OS 6.1 nor update any apps since then.
Get in touch with apple directly.
I’m having the same problem. Apple needs to get it together before its to late.
Piece of junk. Fix your software and test the s%%t before releasing it, how hard can it be?
This is directly causing cellular data costs to all of us with this problem, how is “apple” reimbursing this? Junk.
Coupled with the crap maps now my fantastic 4S really belongs in a trash can!
having same problem this is very annoying…its been over a month now tried every thing tried getting professional help also but no luck …what is this APPLE do some thing…..
I am having major wifi greying out problems. It’s been over week. Phone is just not working right. I’ve tried EVERYTHING
Please fix this
Hey,this bug is still out there., upon update it turn out grey…. T^T are there any possible solutions aside from restore 🙂
ATTENTION!!! EVERYONE THAT IS STILL HAVING PROBLEMS WITH THEIR WIFI BEING GREYED OUT, HERE’S ALL YOU HAVE TO DO:
1-Turn off your device
2-Take a zip lock bag, and place your device in the zip lock bag.
3-Place the zip lock bag in the freezer, with your phone inside it, for 10 minutes!
4-Take it out the freezer and the bag, and turn on your device. Wifi should be working after this!
P.S. THIS REALLY WORKS! I JUST DID IT!
thank you, thank you. This just worked. Ridiculous.
This method really works but after 10 mints it grey out again. why is it so ?????
Ugh it didn’t work for me!! I am seriously at the point where I want to switch from Apple!!! GRRRR
Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.
Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante. Non ho parole, sta funzionando perfettamente. Sono le 3:40 di notte, erano ore che provavo ed ora posso andare a letto e dormire tranquillo. Spero che questo feedback sia utile per chi avesse lo stesso incredibile problema. Ciao a tutti, Tibuton
Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.
Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante. Non ho parole, sta funzionando perfettamente. Sono le 3:40 di notte, erano ore che provavo ed ora posso andare a letto e dormire tranquillo. Spero che questo feedback sia utile per chi avesse lo stesso incredibile problema. Ciao a tutti, Tibuton
Idem, stesso problema assurdo, impossibile attivare wifi a causa di switch grigio!!! Ero fuori casa l’iPhone 4s 32gb funzionava perfettamente. Ad un certo punto ho trovato un cartello con scritto hot spot wifi e ho cercato di connettermi al wifi. Vedeva il nome della rete ma non si connetteva. Ad un certo punto switch grigio e indirizzo Mac wifi sparito. Provato tutto e di più compresi reset fino al ripristino totale, ma nulla da fare. Il gioco CarrotFantasy si chiudeva subito, ho pensato al telefono impazzito. Infine ho cercato nei blog e l’assistenza Apple sembrava l’unica soluzione. Qui leggo di raffreddare in freezer per 10 minuti, era l’unico tentativo che rimaneva.
Confermo il risultato, 10 minuti di freezer a telefono spento e come per magia verificò lo switch ed è attivo, indirizzo Mac wifi disponibile e gioco CarrotFantasy che parte regolarmente!!!
Grazie infinite per aver postato una soluzione da ultima spiaggia funzionante.
Idem, stesso problema assurdo, switch wifi grigio!!! Risolto con 10 minuti di freezer. Ora funziona perfettamente. Grazie per aver postato la soluzione 🙂
SAMe PROBLE AS PETER IS HAVING – EXACTLY. Come on APPLE – GET IT TOGETHER!!!!!!!!!!!!!!!!!! WHAT A JOKE!!!!!!!!!!!
I just started troubleshooting my buddy’s iPhone after he just got this issue. Looks like we resolved the issue by quitting out of all the apps he had open, he wasn’t aware they could be closed and every app he’s ever launched was still running.
Solution: quit all open apps and reboot.
Tried all the methods suggested by Apple but failed, the last resort would be to ‘contact Apple’!!!
i updated to iOS 6.0.2(10A551) 3 days ago on my iphone 5.
Since this update i am no longer able to connect to my Wi Fi and the phone hardly can detect any Wi Fi networks.
the only time i am able to connect to my Wi Fi at home, is when my phone is directly lying in front of my router.
Help on this issue is most appreciated. Merry xmas to all !!!
)
Same problem here… Anyone found any solutions? Please Apple help!
Hi,i just bought iphone 4s version 6.0.1.i tried to enable hotspot but when i go to setting-general, icant find(network). Theres only mobile data & when i click it i cant find the hotspot.i searched everywhere but it doesnt seem my iphone supports the hotspot feature. Any solutions?:s
I have same problem I cant use wi-fi it is very annoying. it is call phone anymore
Problem has started 6 weeks after updating to iOS6. Been working fine till now, now WiFi greyed out. Have tried restore/updated firmware/Cellular Data toggling all to no avail. Am going to make an appt with Apple store MK as am still in warranty. This is a pile of shit and Apple need to sort it out! Grrrrrr……….
Well, tørning off the iPhone and cooling it Down seems to work. Wifi Will be llost whenever the Phoenix heats up ( like ny kids playing for a While). Turn the iPhone off – cool it Down (freezer or just the Windows sil) for approx 15 min – everything works again
same problem. I still can’t use wifi even i tried everything
Hey apple products I need my wifi and it’s not working on my 4s fml
Happened suddenly for me a few weeks aften updating ny iPhone 4’s to iOS 6.01 – no fixes seem to work. Will wait a few days and see and attempt fixes again.
Hi, I have the same problem on my iPhone 4s firmware 5.0.1 suddenly lost the wifi “grayed out” and the wifi Mac address went blank, after restoring, it worked for couple of days but again I lost the wifi as well as the Mac address gone too…. So I decided to upgrade to IOS 6.0.1 but unfortunately the problem wasen’t solved, hope this is a soft. issue, waiting for apple to come out with a solution for this….
Finally appealed to Apple in the UK as phone was still under Gurantee so h
Hurray!!! I have a new phone now and hope it works.
Exactly the same thing has happened to me, replaced my iphone two days ago as there was a fault with the power button and upgraded to iOS 6.0.1 and now wifi is just greyed out and whats worse is vodafone are charging extra for internet im not even using!! Wish apple would sort this out..
It worked fine when I upgraded to IOS6 some time ago, but now when I upgraded to IOS 6.01 the WiFi is grayed out, and nott possible to switch on
and at the same time the Bluetooth is malfunctioning. It can be switched on and off, but it doesn’t work the small “sun” is just rotating and no device can be attached neither new ones or old, already detected.
I have tried every sugested fix (hard reset, flightmode……), but no change in the fact WiFi stays grayed out and BT is out of order.
And I haven’t found any easy or reliable way of downgrading to IOS 5, so that is the only thing I haven’t done.
– WHEN WILL APPLE RELESE A NEW VERSION THAT SOLVES THIS ??????
Please, somebody. Information please.
There are a lot of threads and articles, but not a sound or line from Apple themselves, Why ???
Did all their competence die with Steve ????
Peter, I’ve got the same problem which you mentioned on my iphone 4S. The damn thing has greyed out WiFi and whatever solutions I came across the net has not rectified it after upgrading to iOS 6.0.1. I had a great opinion about Apple but no longer. Aren’t they paying any attention to all our pleas?? Investing so much money on a mobile for nothing!!
APPLE ARE YOU HEARING US?????!!!!
i’m on 5.0.1 ON MY IPAD and tonite right after playing a game the wifi greyed out after reading post after post about this issue not sure if updating will help issue. sad that a high dollar device can be worthless without wifi…A BIG HELP HERE (“
I have the exact same problem with the wifi grayed out and the bluetooth not connecting either. This started after the 6.0.2 update three days ago.
Same issue with iOS6. 6.0.1 is supposed to fix. Did update as well as complete reset of phone to Factory as new. Didn’t work. Apple will replace my NEW 4S with a refurbished 4S. Not sure what I’ll do yet. Hoping they come up with a better solution. Until then I’ll use cellular.
This happened to me about a week ago (Early November, 2012) and lasted about 2 days. Then my WIFI just started working again.
My wifi on the 4S has greyed I have installed Iso 6 !!!!! Help
I have the same issues. Is it really a hardware issue or software issue? My iphone 4s still has a warranty. I have tried the reset network settings. Soft and hard reset but still it didn’t work.
Still no luck, tried everything suggested (reseting whole phone & network connection) and it’s still greyed out. Any idea when this defect will be sorted?
I couldn’t imagine this disappointing problem. My Wi-fi is grayed and I don’t have any solution to solve it. I tried to reset everythings network setting and all phone setting several times but nothing fixed.
I can’t imagine buying cell phone against more than 600 USD and then find out this problem without any solutions after 5 months only.
We have to sue apple against this manufacturing defect.
Still having issues with connecting to wifi using my iPhone 4S. Like others I updated to the iOS6 and have had nothing but problems with wifi, this means I’m having to rely on my data plan to use most of my apps (fbook,emails,maps,etc. )
I have tried all the options listed here & still now working
COME ON APPLE sort it out!!! Please!!
yes i have this problem even with ios 6.0.1 why apple doesn’t pay attention to us? i want to sell my iphone!
(PS to my post above) to expand on the “replaced it” part of that post: The replacement 4s phone was still OS 5 and the rep updated it on the spot to OS 6 and told me how to restore my contacts etc from settings at home (which was easy and it has been fine since, with strong battery operation too.)
If the glitch was hardware as stated by the Apple tech, then it must have happened in the firmware update that I did in conjunction with the OS 6 update. (I mentioned that and the rep did not suggest it was otherwise)
So what I wonder- is there a way to “delete” the firmware update by reinstalling OS 5?
If I HAD to do an intermediate fix and I was not contacting Apple directly Which Is The Better Solution- I would look in that direction.
Idem, stesso problema assurdo, switch wifi grigio!!! Risolto con 10 minuti di freezer. Ora funziona perfettamente. Grazie per aver postato la soluzione 🙂
My wife and both got the 4s last December and they both worked fine. I updated to os6 and have having trouble too, she did not update and her phone works fine. I’ve done all the fixes I’ve seen here and still no luck. At first it would just loose connect, I reboot and it would work for awhile. I thought it may have apps that were not prepared for the new os, so I got it going and did not open any apps, it still lost connection. Sometimes the wifi was greeted out, other times not. I have reset all settings a number of times and toggled just about everything I can find. As of right now, wifi is greyed out and nothing seems to help even temporarily. I am very disappointed in apple, this is my first and last apple product. I would sell any stock ASAP.
Like everyone, I had the same problem, but I’m sure is not hardware, because after a lot of try’s , I found and all backup, that had the iOS 6 allready updated but not the apps. And when I restore it with that back up, my wifi work normally, but when I start to update the apps, the wifi crash again, so I restore it again , but didn’t update the apps, and my wifi still working.
So I found out that is something with the update of the apps
Come on Apple, this is beyond a joke!! If it is genuine hardware problems then it seems strange that everyone is having the same problem at exactly the same time. My wi-fi has been greyed out since I installed IOS6 and I am not happy. I am with Orange and their tech support is useless and as I live far from the nearest available apple store it will probably be another couple of weeks before I get chance to go!!! There must be a software patch that can reactivate the WI-fi functionality???
http://www.facebook.com/Ios6AcknowledgeTheresAProblemAppleAndFixIt?ref=stream
i have the iphone 4 and worked wonderfully till 3 days ago when i updated to ios 6 hurry up apple and fix this ur suppose to b one of the best, y fix sumthing that isnt broken not happy
Fortunately I live near an Apple Store and made appt for this morning to check out why this OS 6 updated iPhone 4s had the greyed out inoperative Wi-Fi button.
So… they checked it out, confirmed it as a hardware issue, replaced it (I bought it in Jan) and reactivated it w/carrier without further ado.
I am no techie, but when I mentioned that if it was a hardware issue that it must have been a result of their firmware update that accompanied the OS 6 update, he did not disagree.
If you live near an Apple Store be sure to make an appt ahead of time unless you don’t mind an hour or more wait.
Had the same issue. Tried EVERYTHING suggested on different forums. Finally went to the Genius bar. They attempted a restore and set up as new phone (which I had tried twice already before) and the Wifi was still greyed out. They then told me it was a hardware issue, not a software issue and asked if I was under warranty. I was since I bought the phone in June, 2012. I told her that I didn’t think it was a coincidence that the “hardware” issue happened right after upgrading to IOS6. They finally agreed to give me a new phone for free.
I heard that someone with the same problem was told by Apple that there is a bug in the IOS6 software that is causing the Wifi Chip to get damaged. It’s non-fixable. The only solution is a new phone which I think they should do whether under warranty or not!
My wife and me plus our neigbour have All og the above same problem.
This is a disgrace.
If Anybody finds a solution please write.. If NOT This is our last iPhone.
Iphone 4S upgrade to IOS6 greyed out my WiFi. I’ve tried EVERY solution I came across today. Nothing worked!!! People are saying this is a hardware issue. Come on… it worked perfectly until I updated to IOS6. And it would allow me to go back to previous OS. Frustrating!!
Same happening to me
Same happening to me 🙁
Wifi greyed out on my iPhone4S after i0S6 upgrade – tied all the suggested fixes but still the same. Vodafone (carrier) couldn’t help as it is a software issue and suggested taking the phone to the Apple store.
iPhone4S upgraded to iOS6 and found the following negative issues!
When you leave the phone after use/call/text whatever without pressing sleep bottom and expect the screen to go low lighting and then off, doesn’t and light stayed on even till battery die!!!!
WiFi signal bad and cut-off several times even indoor home network!!!!
Battery goes down too fast!!!!
Carrier network Searching… and keep search hour/2/3 hours even after reset Network Sittings, trying to connect to network (searching…) and finally no service!!!!
Overall the iOS6 so bad and the fact apple slowly loosing control and it seems the whole Apple company were working under one person Steve Jobs!!!
Now it will take so long for Apple to repair theses issues on next software update plus they currently busy with the iPhone5 bad quality and customers claims against them.
If i`m not wrong time has come to change from Apple !!
Same problem here.. Can’t connect to wifi and also tried all options mentioned 🙁
My wifi antenna symbol disappeared and the wifi toggle grayed out after installing several application updates. I hadn’t even installed iOS 6 yet. I tried installing iOS 6 to see if that might fix it and no luck. I’ve tried resetting networks and restoring my device. No luck. I sure hope Apple fixes this.
updated iphone 4s has greyed inoperative wi fi button. Oddly, after NOT working for 2 days, it did work about 2 days until Tuesday after noon and is not working regardless for the last couple days. Yesterday Sprint store had no clue, said prolly wait for Apple’s fix. The wifi setting indicates an apple server??
I just updated my iPad 2 to iOS 6 and it is commected to wi-fi, however, Safari and Puffin don’t work anymore. I can use facebook and other apps.
Same problem here and I have been on the phone with Apple and the guys there act like they never heard of the problem!
One of our users updated today and got the WiFi setting greyed out. Restart doesn’t work and reset network settings doesn’t work.
Found https://discussions.apple.com/thread/4310121 , 90 pages of people with the same problem and no solution…
I have problem with wifi in my iPhone 4S cannot see antina of wifi. I have this problem since I updates with iOS 6.0. Tryed every thing but steel same.
I have problem with wifi in my iPhone 4S cannot see antina of wifi. I have this problem since I updates with iOS 6.0. Tryed every thing but steel same .
i’m still having problems with my wifi on my iPad 2 ever since i updated to iOS 6… this is the worst update ever…
Updated to ios6 also and wifi greyed out.please sort ASAP apple…..
Iphon 4s, same problem, after goin to ios6, at the begining it work perfectly, but when i start updating the apps, my wifi turn gray and crash i have done everything restart, restore and didnt work
I restore to the basic settings but when i start updating the wifi crash again
Hi Same problem with Virgin Media wifi through a netgear router, tried everything suggested so far, nothing!!!
My iPhone 4S has had the WIFI grayed out ever since the update to ios 6. Have tried restoring it and resetting it several times. This better get fixed quickly.
I can connect to wifi but it only works for a short time and then I won’t connect to the Internet again unless I restart the iPad. It still shows I am connected to wifi but I lose ability to do anything. This happened right after I updated to 6.0
Cannot slide WIFI button ON
Same problem here… I have also tried it all… Still grey button 🙁
i have the same problem..
i can’t connect to wifi
please apple do your job..fix this problem a.s.a.p
I have the same problem. Time for Apple to fix this problem – and it would be nice to see them making a statement around that they are actually working to fix this
Just upgraded iphone 3Gs & ipad2 using itunes. no issues with wifi.
Add me to the list. 4S with no issues whatsoever, upgraded to iOS 6 and now I get a grey wifi button. Reset Network Settings: nope. Restart phone: nope. Airplane mode on/off: nope. Cellular data on/off: nope.
Next is Apple Store Genius Bar. New phone please!!
I tried it all, but WIFI is still grey.
same here
Am still having the same problem. The technicians don’t know what’s going on and are giving me the run round. Any other ideas??
I tried each of the proposed fixes. My iPhone 4S with 6.0 upgrade still does not allow the use of WiFi…the option is gray as indicated by previous comments. Hope a fix comes soon!
Still greyed out, on my 3GS even after recovery.
My WiFi antenna has just been repaired. So it must be IOS6.
We waite… ;-))
Today I made a new recovery on my IPHONE 3GS.
IOS6 again on my phone. Then I said that it must be set as a ne Phone. No recovery from old backup.
Suddenly i was asked to give the password for my WiFi accound. And then I had a WiFi connection. The button WiFi was not greyed out anymore. So I still think that it was a software issue no hardware.
Then I put an old back-up of the iphone back, and everything was normal again. My problem is happely over… ;-))
I’ve tried all options still doesn’t work!
Updated to the IOS 6 via iPhone download and not through itunes…..Wifi button is greyed out….I can’t even click it on…..
I tried restoring via itunes, resetting network data, airplane mode on/off, restart phone…..it doesn’t work……really need help…..
SOLUTION FINALLY: Since the wifi option is greyed out, it means its a hardware problem. You have to have the phone replaced
Try settings->WiFi->blue circle arrow->http proxy AUTO. worked for me. I had the same problems.
I am still having this issue (greyed out wifi button), tried all these fixes, called apple and spoke with three different techs, still no fix. They told me to take phone to apple store and they will look at and may replace my phone.
https://discussions.apple.com/thread/4310121?start=990&tstart=0
Wi-fi is still doesn’t working in my iPhone 4S after the update of IOs 6.0
Hi,
first my dates:
iPhone 4S 32 GB
My Wifi is greyed out since the iOS 6 update yesterday.
Ich restarted, rebooted (home + power – button), switch nearly everything on and off and reseted Networksettings again and again.
It still don’t allow me, to turn my Wifi on again.
I still have no more idea, what to do.
I’m going to try to reset my iphone per iTunes, hope it will works.
Any other ideas or solutions?
Thank you. Fabian
I’m still having problems with my wifi, it is still disabled and greyed out after many attempts to reset my iPhone 4S.
Updated iphone 4S to OS 6 today. Wifi is greyed out. Tried reloading OS 6 but still have this problem. Apple did not fix this problem.
I still having this issue . Wi-fi option is grayed off can’t swich it on , help !
My wifi option is still greyed out. Hoping for a fix soon!