FaceTime call failed; fix

Several people have reported an issue in which making or receiving a FaceTime call fails on their iPad, iPhone and iPod Touch.


  1. FaceTime is not available in every country.
  2. Make sure FaceTime is enabled: Settings > FaceTime.
  3. Ensure that camera and FaceTime are not disabled in Settings > General > Restrictions.
  4. Make sure that both parties have an active Internet connection.
  5. Try re-enabling FaceTime by tapping  Settings > FaceTime and toggle off and on again.

If problem persists:

Restart your iOS  (iPad, iPhone and iPod Touch) device by pressing and holding the Sleep/Wake button for a few seconds, and then slide the slider.

If restarting doesn’t fix it:

It has been reported that changing your DNS settings fixes this issue: Settings > Wi-Fi > then select the blue arrow next to your current Wi-Fi network and then tap the “DNS” field and enter the DNS servers; (Google’s Public DNS).

Change Wifi DNS iPad


  1. Henry Masopust says

    Was about to take the new ipad back because facetime failed until I put in DNS. Thanks for saving me a trip back to the store.

  2. Jennifer says

    I have a 2nd gen iPad.. I rebooted, reset all FaceTime settings and eventually the whole iPad and nothing worked. I was also going to take the ipad back to apple when I saw the fix and it worked. Thank you!

  3. Valencia says

    Thank you so much for this fix! I could not figure out why I wasn’t getting IMessages anymore and also why FaceTime wasnt functioning but after this I was able to Face Time my sis in law and Face Time and get a good night kiss from my 3 year old nephew :) thanks so much!!!!

  4. jessica says

    didnt for me either because i jailbrocken my ipod toucah and now facetime wont work and i deleted all the jailbrocken sthing

  5. tommy says

    It didn’n work for me. My mac pro can facetime to my ipad3 but when my ipad call to my mac pro, it just ringing, facetime pop up but no answer button, only end button. I don’t know how to answer incoming call on my mac

  6. Anonymous says

    Ever since the iOS6 update, FaceTime hasn’t been working. I’ve tried all that and it still doesn’t work :[ going to Apple tomorrow because I use FaceTime frequently

  7. says

    In addition to these solutions, what we have found is that if you simply delete and reinstall the sending user account in the FaceTime application it will often solve the problem. We hope this helps some of you!

    Bilzi Mac Services
    Wilmington NC

  8. says

    I tried all your tricks but my wife’s new iPad 4 receives incoming calls but switches off immediately and reports to the caller XXXX (client) is not available for FaceTime

    This even is FaceTime on, ready for the expected call and a finger ready for accepting the call.
    The red touching button “refuse” seems to be already switched on when the call arrives

    All settings seem to be correct, account is OK, Wifi is OK and even the DNS is set to

    Any suggestions?

  9. Joann Bowden says

    I will be in Tanzania in October. Many of the lodges have WIFI. I have an Ipad 2. Can I do facetime with my son in NYC from Tanzania? I can from NJ to NYC with him.

  10. Phil says

    Hi both me my wife and daughter have an iPhone 4S my wife can face time any of us but we can’t face time her only my daughter and I can face time each other’s phone no one has been blocked any ideas ???

  11. Randy says

    Non of the above worked! Face time used to work, suddenly stopped and now none of the posted suggestions helped. Any additional thoughts?

  12. Brittany says

    Tried the and it did not work, I’ve rebooted my router and iPad 2 and did as stated yet, it still says poor connection etc. every time I FaceTime or get FaceTime call via wifi when my wifi connection is strong even very strong!!!

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