Several people have reported an issue in which making or receiving a FaceTime call fails on their iPad, iPhone and iPod Touch.
Notes:
- FaceTime is not available in every country.
- Make sure FaceTime is enabled: Settings > FaceTime.
- Ensure that camera and FaceTime are not disabled in Settings > General > Restrictions.
- Make sure that both parties have an active Internet connection.
- Try re-enabling FaceTime by tapping Settings > FaceTime and toggle off and on again.
If problem persists:
Restart your iOS (iPad, iPhone and iPod Touch) device by pressing and holding the Sleep/Wake button for a few seconds, and then slide the slider.
If restarting doesn’t fix it:
It has been reported that changing your DNS settings fixes this issue: Settings > Wi-Fi > then select the blue arrow next to your current Wi-Fi network and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS).
June 11, 2012 at 8:17 AM
Was about to take the new ipad back because facetime failed until I put 8.8.8.8 in DNS. Thanks for saving me a trip back to the store.
July 8, 2012 at 10:48 AM
I have a 2nd gen iPad.. I rebooted, reset all FaceTime settings and eventually the whole iPad and nothing worked. I was also going to take the ipad back to apple when I saw the 8.8.8.8 fix and it worked. Thank you!
July 19, 2012 at 10:06 PM
Thank you so much for this fix! I could not figure out why I wasn’t getting IMessages anymore and also why FaceTime wasnt functioning but after this I was able to Face Time my sis in law and Face Time and get a good night kiss from my 3 year old nephew
thanks so much!!!!
August 4, 2012 at 9:31 AM
8.8.8.8 worked for me too. Thanks so much! What an easy fix!
August 9, 2012 at 11:33 AM
Thanks. The 8888. Worked for me too. Can you tell me why this happens?
August 11, 2012 at 9:20 AM
thanks!! this was a great find:)
August 18, 2012 at 6:57 PM
didn’t work for me
August 22, 2012 at 4:43 PM
didnt for me either because i jailbrocken my ipod toucah and now facetime wont work and i deleted all the jailbrocken sthing
August 26, 2012 at 12:07 AM
Thanks for the 8.8.8.8 thing it worked for me too!
September 1, 2012 at 6:55 PM
It worked for me be sure to do 8.8.8.8 do not add a 4th “.”
September 3, 2012 at 12:07 PM
PERFECT answer. I have been trying to fix the issue for a long time and its all fixed now just with the DNS entry change
September 15, 2012 at 1:51 AM
Thanks so much …..finally my FaceTime works again!!!
September 23, 2012 at 9:08 AM
It didn’n work for me. My mac pro can facetime to my ipad3 but when my ipad call to my mac pro, it just ringing, facetime pop up but no answer button, only end button. I don’t know how to answer incoming call on my mac
September 30, 2012 at 4:50 AM
Ever since the iOS6 update, FaceTime hasn’t been working. I’ve tried all that and it still doesn’t work :[ going to Apple tomorrow because I use FaceTime frequently
October 27, 2012 at 8:46 AM
Thanx it worked!!!!
November 13, 2012 at 10:46 AM
It Worked!
))
It really Worked…
Thanks
January 5, 2013 at 10:47 PM
It still isn’t working.
January 15, 2013 at 11:06 AM
In addition to these solutions, what we have found is that if you simply delete and reinstall the sending user account in the FaceTime application it will often solve the problem. We hope this helps some of you!
Bilzi Mac Services
Wilmington NC
January 17, 2013 at 9:14 AM
Good
March 31, 2013 at 8:14 AM
I tried all your tricks but my wife’s new iPad 4 receives incoming calls but switches off immediately and reports to the caller XXXX (client) is not available for FaceTime
This even is FaceTime on, ready for the expected call and a finger ready for accepting the call.
The red touching button “refuse” seems to be already switched on when the call arrives
All settings seem to be correct, account is OK, Wifi is OK and even the DNS is set to 8.8.8.8
Any suggestions?