If you updated your Mac to macOS Catalina and above and having issues with the new Music app getting stuck or freezing, we’ve got the fixes and answers to get it working again!
Follow these quick tips to fix issues with the Music app not working in macOS Catalina and above
- Try restarting your Mac
- For Apple Music subscribers, check that you turned on Sync Library in Music > Preferences > Sync Library
- Update your macOS to the latest version and any iPhones, iPads, or iPods that you connect your MacBook to (or that use the same Apple Music subscription)
- How to Sync Music across Devices Using iCloud Music Library
- How to Manually Manage Music on Your iPhone in macOS Catalina
- Can’t sign in into Music or TV app on macOS Catalina? Here’s why
- How To Copy Music from Your Mac to Your New iPhone
One of the largest changes comes in the form of iTunes as the app has officially been “killed off” in favor of Apple Music. This is thanks to Catalyst which essentially turns mobile apps into desktop applications in macOS.
This means that iTunes has been split into three different apps – Apple Music, Podcasts, and TV. Apple has decided this is the best way to integrate apps into future iterations of its operating system, but there have been some major issues.
“Loading Music Library” stuck on macOS Catalina
I think we can all agree that it was time for a change in regards to iTunes. The app has been around for quite some time and has become more and more bloated over the years.
Those who don’t care about the streaming service side of things have been running into issues with their music library. This is because Apple changed how its Music app handles “hard copies” of music, whether that’s in mp3, mp4 or other formats.
Unfortunately, a recurring issue seems to be that the Music application on Catalina has been getting stuck. When this happens, Music continues to show the “Loading Music Library” message without ever actually loading the music.
How to Fix Apple Music Stuck on MacBook
Thanks to the awesome Apple community, there has been a fix that requires you to dive a bit deeper. Here are the steps to fix that error message and get your music back:
- Create a folder on the desktop for your Music
- Move all of your music from the dedicated Music folder and delete everything else in the folder
- Go to ~/Library and remove any folders that have “Music” or “iTunes” in the name
- Go to ~/Library/Caches and delete any folders with “Music” or “iTunes” in the name
- Reboot your Mac
After you have rebooted your Mac, you’ll want to head over to the folder that you created on your desktop. Copy all of the music out of that folder, and move it back to where you had them before.
On you move them back, we recommend using the import option within the Apple Music app. This gives the Apple Music application the ability to organize everything the way that it needs to.
Now that ou imported your music, it should show up in the local storage of Apple Music, along with the Apple Music library via the app. It’s apparent that there are some issues with old music folders keeping the iTunes data which conflicts with the new Music app.
If you heavily relied on iTunes, then you’ll definitely want to make sure that your music is still accessible with Apple Music. Thankfully, the community is fantastic at finding fixes to even the smallest problems, and they have come in the clutch yet again.
For those who continue to have issues, please sound off in the comments below and we’ll be sure to help you with any problems. In the meantime, let us know what you think about macOS Catalina and if you are excited to see more Catalyst apps launched in the future.
Andrew is a freelance writer based on the East Coast of the US.
He has written for a variety of sites over the years, including iMore, Android Central, Phandroid, and a few others. Now, he spends his days working for an HVAC company, while moonlighting as a freelance writer at night.