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You are here: Home / iPhone / My iPhone Gets Too Hot: How Do I Fix It?

My iPhone Gets Too Hot: How Do I Fix It?

By SK 121 comments Last updated September 11, 2023

It’s normal for an iPhone to get warm when you’re using it quite frequently, and having your device in a place that’s warm could also increase your chances of your device getting hot. However, there comes a tipping point where your iPhone gets too hot. For example, some users suffer from the issue even when their devices are turned off. And sometimes, removing the charging cable appears not to fix the problem quickly.

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  • iPhone 11 Pro Getting Too Hot? Here’s How to Fix It
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  • Can My iPhone, iPad, or iPad Get a Virus?
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Do you think that your device is overheating? This article explains why your iPhone is getting hot and how you can troubleshoot the problem.

iPhone Overheating: Possible Causes

The first thing we should mention is that it is okay for an iPhone to get warm, especially with prolonged use, but it should never get hot to the point that it feels uncomfortable to handle. Your iPhone will get warm when streaming video, gaming, etc. For instance, it is normal if your iPhone feels hot when you are downloading multiple apps simultaneously.

Potential Cause #1: Hot Weather

Heat takes a particular toll on your iPhone’s battery. In hot temperatures, batteries aren’t able to store energy efficiently, and performance often suffers. And the hotter the temperature, the faster they lose their storing ability. So, when using your iPhone, be mindful of your surroundings!

iPhones are designed to operate between 32ºF (0ºC) and 95ºF (35ºC). So, if you happen to find yourself in Nevada or Arizona in July, there’s a chance that your iPhone may get too hot. You will usually notice that your iPhone is too hot because you’ll see a message titled:

“iPhone needs to cool down before you can use it.”

This might happen while you’re outside, but it could also occur if you leave your iPhone in a car on a hot day. Just turn off your device and place it in a cooler place. This allows your device to cool down and function normally again.

Potential Cause #2: Your iPhone Case

If you think that your iPhone is getting too hot, the problem may be your case. This is because your iPhone’s exterior shell functions as a cooling surface, so heat is dissipated from your iPhone’s body. Your iPhone case might stop your device from cooling properly by not allowing heat to escape. Rubber is especially bad for trapping heat in as it acts as an insulator, which results in your iPhone being much hotter with it on.

Try a different case to see if this fixes the problem. You could also try using no case, but of course, you’ll need to consider the risks of not using an iPhone case if you drop your device.

Potential Cause #3: A Defective Battery

If your iPhone never cools down, even hours after shutdown, you could have issues with your battery. This will especially be a problem worth looking at if you have an older device. You should contact Apple Support or take your device to an Apple Store; here’s how to chat directly with Apple Support.

How to Cool Down Your iPhone and Prevent the Problem From Reoccurring

Fortunately, you can use several tips to cool down an iPhone that has become too hot. Below are some of our top recommendations.

1. Toggle Off Bluetooth

Having Bluetooth switched on can consume additional energy on your device, which could result in your iPhone overheating quicker than it otherwise would. To turn off Bluetooth, you can go to your Control Center and turn off the logo.

Alternatively, navigate to Settings > Bluetooth and switch the Bluetooth toggle off.

Control Center on iPhone
The Bluetooth settings on an iPhone

2. Switch Off Your iOS Location Services

Location Services is a helpful feature if you need to find directions or would like to share your current whereabouts with someone else. However, keeping the feature turned on can result in your iPhone overheating. If you’re short on time, check out our video on the topic instead.

To turn off Location Services:

  1. Go to Settings > Privacy & Security.
  2. Select Location Services.
  3. Toggle Location Services off.
Option to Find Location Services in Privacy + Security on iOS

You can also adjust the Location Services settings on your iPhone for each app. Click on the app you want to alter and pick from the options available.

3. Turn Off Background App Refresh

Background App Refresh keeps your apps updated without you needing to do any extra manual work. However, it’s also a big battery drainer and can stop your iPhone from performing at an optimal level. If you think that this setting could be what’s causing your iPhone to overheat, follow these steps to switch off the feature.

  1. Go to Settings > General > Background App Refresh.
  2. Toggle Background App Refresh off.
Choose Background App Refresh in iOS Settings
Options for Background App Refresh on iOS

4. Disable iCloud

While having iCloud switched on can make it easier to sync your iPhone in real time, the feature could also result in your device overheating more than it should. Here’s how to disable iCloud on your iPhone:

  1. Go to Settings and click on your Apple ID at the top of the screen.
  2. Select iCloud.
  3. Go to Device Backups and turn iCloud Backup off.
    Choose iCloud Backup
    Confirm your iCloud backup

5. Reset All Settings on Your iPhone

Another possible solution if your iPhone gets too hot is to reset all settings on your iPhone. Here’s how to do that:

  1. Go to Settings > General > Transfer or Reset iPhone.
  2. Select Reset.
  3. Click on Reset All Settings when the menu appears at the bottom of your screen.
Screenshot showing how to transfer or reset iOS settings
Reset iPhone Settings Screenshot

6. Check for an iOS Update

Some users have complained that their iPhone overheats after updating their iOS software. Apple normally releases intermittent updates to patch problems like this, and your device could be getting too hot because you haven’t upgraded to the latest software anyway. Here’s how to check for an iOS update:

  1. Go to Settings > General.
  2. Click on Software Update.
  3. If a software update is available, tap Download and Install.

update your iphone software

7. Change Your iPhone Charger

Make sure that you’re only using an original Apple charger. Sometimes, a faulty third-party charger can result in your iPhone overheating. It can also damage your battery life.

8. Reset Your Network Settings

Instead of resetting all settings on your iPhone, you may wish to simply reset your network settings. Wi-Fi issues could cause your device to get too hot.

  1. Go to Settings > General > Transfer or Reset iPhone.
  2. Click on Reset Network Settings.
  3. Reconnect to your Wi-Fi network after the changes have taken place. It’s worth keeping a note of your passcode before resetting your network settings — that way, you won’t need to struggle with searching for the password later.

Other Things You Can Try:

  • Don’t charge your device and if it is plugged into anything, unplug it.
  • Avoid using turn-by-turn directions in Apps like Maps, Google Maps, Waze, etc. These not only drain your battery but they also really heat up your iPhone.
  • Close ALL apps on your iPhone. Double-click the home button or swipe up from the bottom of your screen slowly if your iPhone doesn’t have a home button. Then, swipe up to close every app you currently have open.
  • Check your device to make sure that you do not have a runaway app. This is usually a third party app that is stuck and is consuming an enormous amount of storage and processing. To check this out, Go to Settings > General> iPhone Storage. You should see a list of apps listed along with how much storage they consume. If you see any odd things here, choose to delete the app and reinstall it again.

A Word on Analytics and Data

For people who really want to see what’s going on with their iPhones, take a look at your analytics. For most of us, this data doesn’t make much sense. But for folks in the know and service or repair shops, this data can help them figure out what’s going on. Get to your Analytics by going to Settings > Privacy & Security > Analytics & Improvements > Analytics Data. This information might point to a particular app or operation that’s causing your problem.

Choose Analytics and Improvements iOS
Select the Analytics and Data tab on your iPhone

Reader Tips for Fixing an iPhone That Gets Too Hot

  • There’s a setting for your display’s brightness called “night shift.” When it’s turned OFF, games will make your iPhone or iPad heat up like crazy. When it’s turned ON to the MAX WARM setting, then games and other apps generate at least half as much heat.
  • One reader mentioned that using certain apps can cause an iPhone to overheat quicker than others. So, it’s worth looking at your app usage.
  • Getting a heat sink could also help stop your iPhone from overheating if you continue experiencing this problem.

Use These Tips to Stop Your iPhone From Getting Too Hot

If your iPhone keeps overheating, there could be several reasons why. You could be using a faulty charger, or perhaps you’re living in a region that’s too warm for your device’s optimal temperature range. Sometimes, it’s issues related to software.

There isn’t one single reason why your iPhone gets too hot, but these tips should hopefully have helped you understand what’s happening and get back on track.

SK
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Show 121 Comments

  1. David James Godfrey says

    June 18, 2023 at 11:02 PM

    is is the second day nthat my iphone 11 pro max has stopped due to overheating

    Reply
  2. jjames says

    August 11, 2022 at 7:26 PM

    Our phone is getting hot and will not let me reset it or put in a password that’s at the iPhone is disabled

    Reply
  3. Md shamim. Ahmed says

    June 23, 2022 at 1:40 PM

    Hello how are. You pls listen why very. Hot Battery. IPhone 6 how normal battery & how full. Charge to. My iPhone 6 you. Manage full control charge battery so. I greate to. You Thake. You

    Reply
  4. Katir says

    September 24, 2020 at 9:17 AM

    I do all of this frequently and IT NEVER STOPS THE OVERHEATING, my iPhone, I have notice overheats faster using maps and google compared to when I use Bing

    Reply
  5. Fredrick says

    August 20, 2020 at 12:23 AM

    My iPhone 6
    I don’t no why when using it it makes hot when it is on charge tooo It makes hot and the battery goes low early

    Reply
    • ----Anonymous---- says

      October 7, 2020 at 4:36 AM

      Hi!
      It might be cuz your battery is getting defective…
      Go to settings…and go to Battery…check Battery Health…if it is lower than 100%, that indicates why your battery goes low early….my mom’s iPhone 6 had the capacity of 42% or something like that…and hence it was overheating too….so we just went to a mobile repair place/or you can ask Apple Support…they change the battery. 😀
      I will be glad to know if this helps you

      Reply
  6. Charlotte Dennis says

    August 16, 2020 at 7:57 AM

    My I-phone 6s was getting really hot, then it went off and I wasn’t able to charge it. I had a new battery fitted but it is still getting hot, what could the problem be?

    Reply
  7. Pankaj chhetri says

    June 19, 2020 at 11:35 AM

    Hi..I have got a issue this afternoon.I left my iphone 8plus outside in sun for 15 min and when i get back to my phone i saw high temperature alert and it shut down till now i cannot power it on.What might be the issue and how much would be the cost???

    Reply
  8. Margaret Barton says

    May 27, 2020 at 7:14 PM

    Latest software update IOS 13.5 on my iPhone 6S Plus seems to be causing my battery to rapidly lose power even when phone not in use and phone becomes very hot to handle. Wasn’t this software update supposed to enhance battery life? These software updates seem to cause problems rather than solve them.

    Reply
  9. Rameshchandra bhulabhai bahtt says

    May 17, 2020 at 5:23 AM

    My iPhone 6s is getting too hot during charging what is the cost to change battery if in case?

    Reply
    • Elizabeth Jones says

      May 17, 2020 at 9:10 AM

      Hi Ram.

      It should cost about $49 USD plus shipping. If an Apple Store is open, you can set up an appointment and take it in to avoid any shipping fees.

      Reply
  10. Ram Adesh raut says

    May 1, 2020 at 3:39 PM

    Hi. I have problem with my iPhone X use mobile data. when i use the data it starts to be hot in 2 or 3 minutes. Then network will fail after 10 to 15 minutes will shutdown mobile this is the only problem, do you think the problem is with CPU? please guide me.

    Reply
  11. Samaneh Mohammadnejad says

    May 1, 2020 at 3:50 AM

    Hi. I have just bought my iphone x, it doesn’t have any problem with heating except when i use mobile data. even when i am using the WiFi for 5 hr it doesn’t have any problem but when i use the data it starts to be hot in 2 or 3 minutes. this is the only problem, do you think the problem is with CPU? there is no any original apple company in my country, so I can not repair it easily. please guide me.

    Reply
  12. Deshan says

    April 4, 2020 at 6:57 PM

    hiiii..
    My phone is i phone 6s .it’s a new i phone.when i turn on wifi or mobile data it’s showing over heating alert.i was reset phone but mobile alert show same as above.how can i fix it?

    Reply
    • Elizabeth Jones says

      April 6, 2020 at 12:44 PM

      Hi Deshan,

      I assume this iPhone was previously owned and is not new out of the box. If so, it’s quite possible that the battery needs replaced. Current costs for your model are $49 Plus shipping. Contact Apple Support and ask them to run some diagnostic tests remotely to determine if it is a battery issue.

      If that is not something you wish to do at this time, try using just WIFi but not mobile and see if the alert appears. Then, try using just mobile but not WiFi and test again. What we want to do is see if we can isolate the problem to a WiFi and mobile isssue.

      Another thing to do is close all open apps to ensure they aren’t using energy unnecessarily. Double press the home button to open the app switcher and then swipe off the top of your screen all the apps that appear in the switcher. Then restart.

      See if things improve.

      Reply
  13. Fredrick says

    February 25, 2020 at 4:12 AM

    My iPhone 6 is always hot when using it I don’t even understand

    Reply
    • Elizabeth Jones says

      February 25, 2020 at 8:39 AM

      Hi Fred,

      It’s possible that your iPhone 6 needs a battery replacement–depending on the iOS version you use, check the Battery heath in Settings > Battery > Battery Health.

      If it shows diminished capability, consider contacting Apple for its battery replacement service. For the iPhone 6 model, the cost is $49 plus $7 shipping/handling (if needed.) You can set-up an appointment at your local Apple Store and have them run tests and diagnostics on your device–these appointments are always at no cost, although repair are not, unless your device is covered under an Apple Care+ warranty.

      Reply
  14. Beth says

    July 22, 2019 at 12:15 AM

    I just bought mine for 3 weeks, my Iphone is not connecting to a wi-fi, then it started overheating and then just shut off. I brought it to Applecare, they said there’s a problem with the CPU and they told me to wait for two weeks to get it fixed. Now, I don’t have a nice phone to use.:(

    Reply
  15. Kayla says

    June 25, 2019 at 3:59 PM

    I had my iPhone 6s for 3 months.

    So one day I had it taken from me by my father he claims it’s been it the house whole time.

    But when I got it back it was warm like its been outside for a while I told him and he said we gone have to wait for it blow up (DO NOT DO THAT ITS GONNA MESS IT UP EVEN MORE)

    But I think the cause of my phone heating up is the battery my case and the charger.

    Reply
  16. Cyril says

    June 3, 2019 at 6:38 AM

    My iPhone always hot when power on or charging

    Reply
  17. Maria Riccioli says

    May 6, 2019 at 6:12 PM

    Too complicated, at least for me

    Reply
  18. tyron says

    April 10, 2019 at 5:26 PM

    hello, guys, my phone is overheating and the wifi is grayed out.

    I’ve turned the Bluetooth on using the control panel and it keeps on searching for the BT device and won’t stop.

    why is that? and also I cant turn the wifi on. thx

    Reply
    • SK says

      April 16, 2019 at 11:39 AM

      Hi Tyron,

      Sorry to hear about your problems with your iPhone overheating and not connecting to WiFi.

      First, toggle Bluetooth off from the Settings app instead of using control center. Go to Settings > Bluetooth and toggle it off.

      Then, if possible close all your open or suspended apps by double pressing the home button or swiping up the gesture bar and then swiping each app preview up off the top of your screen. Do this process for all apps until all you see is your home screen.

      Once all apps close, power off your iPhone and let it rest, untouched for 20 minutes or so. Then power it back on.

      Once on, go to Settings > General > Reset > Reset Network Settings.

      After resetting these, go to Settings and check that Airplane Mode is off. Then go to Wifi and see if you can connect to a network.

      Reply
  19. punith kumar says

    April 2, 2019 at 12:40 PM

    i am using iphone xr yesterday i buyed when i logged my itunes id and i get backuped evrything and i used via mobile data and after completed backup my mobile still getting hot below the camera any suggestions for me

    Reply
  20. edemlyn makabenta says

    March 19, 2019 at 10:09 PM

    why does my phone still heating, speaker part only. im not doing anything, well except for texting, but then, can it be a cause of heating?

    Reply
    • Elizabeth Jones says

      March 20, 2019 at 8:39 AM

      Hi Edemlyn,

      It’s possible there is a hardware problem or loose connection with or near your speaker. Please contact or set-up an appointment with Apple to take a look and inspect your iPhone.

      Reply
  21. Daizy mbithi says

    March 1, 2019 at 5:56 AM

    I’ve everything kept of cases, restarted my phone but every time my data is on it’s literally hot please help

    Reply
    • SK says

      March 1, 2019 at 10:16 AM

      Daizy,

      Please set-up an appointment with Apple to check your device. It’s possible you need a battery replacement or it’s another hardware issue.

      Reply
  22. rausul islam says

    February 17, 2019 at 6:03 AM

    my device Iphone6..when my turn on my iphone getting so hot and drain battery so quickly..12.1.4 updated

    Reply
  23. prudence says

    January 18, 2019 at 9:46 PM

    my iPhone 6plus shut down yesterday after overheating while I was using snapchat I tried to let it cool for some time but it just kept getting hotter

    I tried to use a cloth to cool down the temperature but now it has completely refused to go back on and if I try to charge it just shows the logo but still doesn’t go on either

    what should I do

    Reply
    • SK says

      January 19, 2019 at 9:12 AM

      Hi Prudence,

      Leave your iPhone off and not connected to charging for several hours, or preferably a day.

      Then try turning it on. If it doesn’t turn on normally, try a force restart by pressing the Home and Power Buttons at the same time and maintain this hold until the Apple Logo appears on-screen, then release the buttons.

      If your iPhone is still stuck on the logo, connect it to a computer with iTunes (doesn’t have to be your computer) and see if the computer recognizes the phone. If so, tap the Check for Update button.

      Reply
  24. Abidur Rahman khan says

    November 1, 2018 at 5:52 AM

    My phone is getting hotter sometimes.Any remedies please

    Reply
  25. Hyder khan says

    October 16, 2018 at 6:16 AM

    My phone has been warming long time I thought it’s normal.

    One day when my phone was connected to charger for an 1 hour 30 minutes and all of my sudden my temperature increased and I got the alert message such as IPHONE TEMPERATURE IS VERY HIGH AND NEED TO COOL DOWN THE DEVICE FOR USE.

    Immediately I disconnected the charger and placed the device in front of cooler (as instructed on the website) after the temperature cools down my phone started issue of battery draining, phone microphone is not working and phone is heating weather my is off or On

    Please help me to isolate my phone issue

    Reply
    • SK says

      October 16, 2018 at 8:07 AM

      Hi Hyder Khan,

      That sounds like your iPhone’s battery needs replacement. We suggest you act now as it could pose a hazard.

      Contact Apple Support in your home country and request a battery replacement–it’s free if your iPhone is still under warranty and Apple Care+. If not covered, batteries costs between 29-79 USD to replace.

      Act quickly as the current $29 dollar replacement is good through December 31, 2018, only for all eligible iPhone 6 through iPhone X models. After December 31, 2018, the fee changes to $49 for all these products except iPhone X, which changes to $69.

      Sam

      Reply
  26. kristin says

    July 26, 2018 at 9:46 PM

    I have an iPhone 6 and it all of a sudden got really hot and won’t come back on I’ve tried everything even hard reseting it and I even replaced the battery and it still won’t come on and every time I charge it it gets so hot just after a few seconds of being on charge that you can’t touch it and I have pictures I was really needing to get off if I could because they can’t be replaced so anything to help I’m open to try!!!

    Reply
  27. Manjeet says

    June 20, 2018 at 3:03 AM

    I don’t have idea sometime my touch is not working and seem phone is hang while charg after that my phone not working touch too please advise my display problem or something hardware looking forward your satisfactory reply

    Reply
  28. Jawbone says

    June 1, 2018 at 1:27 AM

    Ahh! Endlich einen hilfreichen Beitrag zu diesem Thema gefunden! Vielen lieben Dank! 🙂

    Reply
    • SK says

      June 1, 2018 at 9:07 AM

      Gruss Gott Jawbone!

      Danke, dass Sie uns wissen lassen.

      Sam

      Reply
  29. TSurprise says

    May 23, 2018 at 5:56 AM

    I have had a lot of problems with my iPhone 7 Plus getting way too hot and shutting down or showing that temperature message. So I finally decided to bit the bullet and buy a case that had a built in heat sink or heat dissipation. Problem solved! For the past few weeks, no more temperature warnings and no more iPhone that’s almost too hot to touch.

    It works awesome now.

    So if you’re having similar issues, look for a case that has a heat sink. It really does help–take it from me.

    Reply
  30. siva says

    April 12, 2018 at 11:16 PM

    my iphone 6s gets hot. how can i fix it?

    Reply
  31. Martin says

    March 9, 2018 at 6:13 AM

    Hi having issue with Iphone 6 overheating at the back in the middle it gets so hot you cannot hold it.
    We are now on our 3RD replacement phone the last one being replaced 4 days ago but are still getting the same issues.
    All EE do is send another phone!! getting fed up as having to keep backing up and setting up phone again!!
    HELP

    Reply
    • SK says

      March 9, 2018 at 6:49 PM

      Martin, Thats got to be the most annoying experience. 3rd Replacement? wow. I am wondering if there is a third party app that is the culprit here. If you want to to experiment a little, may I suggest offloading or deleting all the third party apps from you phone and use it for 3 – 4 days without them. See if that helps. If it helps, you can slowly introduce one app after the other and check to see if you have a runaway app that is causing this. Good Luck. Keep us posted.

      Reply
  32. Sudheesh says

    March 4, 2018 at 4:47 AM

    yesterday evening I just plugged in my iPhone 7 (Original charger) after a couple of minutes phone turn very hot after that phone turned off automatically. The heat lasts for 1 hour.now software gets updated by the seller but still phone heating regularly.

    how can i get rectify it?

    I little worried to use my phone.

    Please help me

    Reply
    • SK says

      March 4, 2018 at 11:47 PM

      Sudheesh, Since it is an iPhone 7 and fairly new device, we dont think it is a battery related issue. If your device is under Appelcare warranty, you should definitely call Apple and have them check it out for you. If you dont have Apple care, we suggest that you try to reset your Network settings and see if it helps. If not the next logical step would be to put the iPhone into Factory Settings and do a clean restore. Good luck and Thank you for stopping by at Appletoolbox.

      Reply
  33. Natalie says

    January 21, 2018 at 10:34 AM

    I have a iPhone 6s had the screen replaced ever since as soon as u turn it on within 2-5 mins it overheats near the power button and shuts down, took it back had battery replaced still overheating, why would it be overheating still

    Reply
    • SK says

      January 21, 2018 at 11:20 AM

      Hi Natalie,

      I’m very sorry to hear about your problems with your iPhone 6S overheating. That must feel super frustrating!! It seems you have identified when the problem occurred–the LCD screen repair. As frustrating as it is, you must follow up with Apple (or the repair provider) and insist they run diagnostics to find out why the iPhone is consistently overheating and rendering it not usable. If you never experienced this behavior before the repair but have had in regularly AFTER the repair, then they did not repair it!

      Given your evidence, it’s likely a hardware issue that only a hardware repair can solve.

      If Apple “fixed” the phone, insist on either a certified repair or replacement. Make sure you document what’s happening and/or show them in person on-site.

      Good luck,

      Liz

      Reply
  34. Tony says

    December 13, 2017 at 9:17 AM

    So basically we need to turn everything off or toggle many of the features that make a smartphone a smartphone.
    How about revert back to flip phones they don’t get hot, as I recall!

    Reply
  35. Jatin says

    November 18, 2017 at 9:25 AM

    Hey me use iPhone 6 plus . When me talk with my family in video call . my iPhone 6 plus getting hot after shut down by himself. Please tell me how I can solve this problem . Please help me for solve this.

    Reply
    • Elizabeth says

      November 18, 2017 at 2:12 PM

      Hi Jatin,

      Sorry to hear about your problems with heat on your iPhone 6+. Have you tired removing the case? And performed a forced restart?

      Make sure background app refresh is turned off. And limit the number of apps using location services.

      What may also help is what we call a battery recalibration. You first need to completely drain the battery by leaving the phone on, unplugged, and streaming video content. What you want is for the battery to drain all the way down until it shuts down.

      Then, let it sit and cool for a few hours. Then plug it into the wall overnight, if it turns on during the charging, shut it off manually. Let it charge for at least 12 hours, and don’t use it at all during this time.

      Good luck,

      Liz
      After that 12 hours, power it up and perform another forced restart. Then try to use it normally.

      Reply
  36. Farooq khan says

    October 28, 2017 at 4:49 AM

    Hi my iPhone 6 has updated iOS 11.03 few days after my has getting heat solve my problem thank you ….

    Reply
  37. Rosen says

    October 27, 2017 at 1:07 AM

    This helped me deal with my iPhone 7 getting too hot by turning off background app refresh. thx for tip.

    Reply
  38. Atul says

    October 24, 2017 at 8:48 AM

    Thank you so much! My iPhone 6S was getting really hot—these tips made it better and saved battery too! Thanks.

    Reply
  39. Yamin says

    October 13, 2017 at 8:26 PM

    Facebook app isn’t working anymore.
    Facebook app isn’t showing anything. Sometimes it’s show something. But it’s okay with browser.
    Update done
    Uninstalled done
    Setting reset done
    Reboot done
    Also try by changing Wifi
    But it’s still not working
    iPhone 6. Version 11.02

    Reply
    • Elizabeth says

      October 13, 2017 at 8:41 PM

      Hi Yamin,

      It’s not you. And it’s not your iPhone. Facebook had had problems all week—it’s definitely on problem on Facebook’s end, not apple. You did everything right—if the problem was your iPhone. It’s good practice to check a site like Down Detector or similar to see if others report problems too. That way, you know it’s not just you!

      Reply
  40. Salah Uddin Eamin says

    September 16, 2017 at 5:50 AM

    Am using iPhone 6. But it’s Facebook messenger photo/video Isn’t automatically saving.though I turned on automatic system.even I uninstalled it and updating it.

    Reply
    • Elizabeth says

      September 16, 2017 at 8:53 AM

      Hi Salah,

      I’m not totally understanding your problem with your iPhone 6. Are you trying to save photos and videos to your Camera Roll from Facebook Messenger? For individual photos and videos, tap on the photo to display on the screen. Find the box with an arrow pointing out of it. Tap on that and save the photo should be a choice.

      1.Go to settings on messenger
      2 Switch on save photo
      3.Go back to messenger, tap photo and the Share button (the little black square with a small white arrow appears in the bottom left-hand corner of photo)
      4.Tap arrow to save

      If you don’t see that option, you might not have given permission for the app to access your photos OR you might have a restriction set up. Check these in Settings > Privacy and Settings > General > Restrictions

      Good Luck,

      Liz

      Reply
  41. Charles Mkandawire says

    August 29, 2017 at 11:03 AM

    Hi Guys,
    I have been using IPhone since 2006. I have used IPhone 3, 4, 5 and now 6 plus. I bought my current iPhone in Dubai. Broke it and exchanged it for a new one in Bangkok in 2017, January. I now live in Spain. My iPhone 6 plus has started getting too hot (I get a warning message that your IPhone Temperature is too hot to be used) and takes long to charge and loses battery power in a matter of minutes. What can I do?

    Regards,

    Charles

    Reply
    • SK says

      August 29, 2017 at 11:12 AM

      Hi Charles,

      First, try the tips in these two articles.

        iPhone Overheating
        iPhone Gets Too Hot, how to fix it

      We also have a YouTube video

      If none of these tips worked, you might have a defective battery. In that case, contact Apple Support and request their Battery Replacement Service.

      Battery service
      Your iPhone battery might be covered by AppleCare+ or consumer law (no cost). If not, there’s an out-of-warranty fee for battery service
      Out of warranty: For all iPhone models € 89
      All prices are in Euro and include VAT. Apple adds € 12.30 shipping fee if they need to ship your iPhone.

      Hope your iPhone is still under warranty–which it might be since it was replaced this year!

      Sorry about all the troubles with your iPhones!

      SK

      Reply
  42. John niroshan says

    August 6, 2017 at 2:20 PM

    Hi!
    My name is john and I am from Sri Lanka. I recently bought iPhone 6s gold on 2017. 07.01 after that I couldn’t use it properly. I mean it was kept safe place in my locker.

    I only recently had time to start using it I was playing a game via the internet, AND sometimes I’ll take videos.

    BUT now, when I put on headphones to listen to some song, my phone is getting heat like a light bulb! In particular, it seems that the left corner near to volume switch keys is really hot.

    Please help me to solve this problem please because I love my Apple iPhone and I bought it under very difficult situations.

    Reply
    • Elizabeth says

      August 6, 2017 at 5:31 PM

      Hi John,

      I’m sorry your iPhone is getting hotter than you’d like. Please try the following:

      Remove Your iPhone from its Case

      Turn off Location Services (Settings > Privacy > Location Services)

      Turn off background App Refresh (Settings > General > Background App Refresh)

      Force Close iPhone apps

        Double Click Home to see all open apps
        Swipe up on app preview to close
        Slide right or left to find all open apps and close them ALL

      Turn On Auto-Brightness

        Settings>Display & Brightness
        Turn Auto-Brightness ON
        Or Turn Auto-Brightness OFF and set Brightness to the lower settings

      Turn Fitness Tracking Off

        Settings>Privacy>Motion & Fitness
        Turn Fitness Tracking OFF

      Hope these tips help you!

      SK

      Reply
  43. Ankush says

    July 26, 2017 at 7:13 AM

    Our i phone 6 is very heat when I listens songs very bad service

    Reply
    • SK says

      July 26, 2017 at 8:12 AM

      Hi Ankush,

      Yes, this seems to be a big problem with the iPhone 6 models. If possible, do not use a case–that often traps heat. Alternatively, if you absolutely need a case consider purchasing a case that actually reduces (dissipates) heat.

      Also, turning off LTE reduces heat–and if listening to music you may not need the speed of LTE.

      Keep us posted,

      SK

      Reply
  44. pw says

    May 21, 2017 at 1:29 AM

    iphone 6s plus overheats on normal use. too hot to carry. dangerous. unsafe. 3 mos old

    Reply
    • SK says

      May 21, 2017 at 9:53 AM

      Hi PW,
      Please call Apple Support or visit an Apple Store regarding your iPhone 6S. This is not normal and needs check out.

      SK

      Reply
  45. Richard Q. Maglinte says

    April 19, 2017 at 11:06 AM

    Good day! I would like to raised this concerned.
    My iphone 6+ is not working, when i used it to txt my friend, i was amazed because the monitor become white. I dont know why. I cant go back to the main menu. Its new and a month old. I get the phone in smart sm cebu, they offer it in promo.
    What i might do? Are they going to replace me with thesame item?
    I would like to ask your quick responce in this concern. I know this is small thing for you but for my self this is big problem because i used my own money just to buy this phone, and i dont have any savings now. This phone is reward for myself because i worked hard in my work.

    Reply
    • Elizabeth says

      April 19, 2017 at 4:27 PM

      Hi Richard,

      Try restarting your iPhone by pressing BOTH the Home button and the Power button at the same time. Hold these buttons down until you see the Apple logo on your screen, then release the buttons. See if your iPhone now starts working as normal.

      If not, since your iPhone is a new purchase, check the serial number at Apple’s warranty site to see if your iPhone is covered under warranty. If so, contact Apple Support and see if they can either fix the problem or replace your iPhone.

      If your iPhone is not covered under Apple’s warranty, contact the Smart SM Cebu retailer and explain that your recent purchase is no longer working.

      All new iPhone (never used, still in sealed box) are covered by an ONE (1) YEAR limited warranty from the date of original retail purchase.

      Best of luck and so sorry to hear about your troubles.

      Cheers,

      Liz

      Reply
  46. Punya Koju says

    April 6, 2017 at 9:55 PM

    My iPhone 6+ gets heated when i use cellular data for long time. I am so so much worried about it. I would be nice if any one could share the solution.

    Reply
  47. Anon Y. Mous says

    March 27, 2017 at 5:00 PM

    So I got an iPhone 6s about a week ago, and it’s already heated up at least 2 times. The second time, the same thing happened to me as with Jon — when I used SoundHound to search up one song, the iPhone got really hot. Maybe using apps/downloading stuff makes it warmer? Even now, after searching and reading through two articles, taking off my case, turning off Bluetooth, and deleting GarageBand (I don’t need it anyway), it’s still warm and getting warmer as I’m installing the newest update. Don’t get me wrong, I’m really grateful and happy to have a newer iPhone, but Apple really needs to fix this — this didn’t happen at all with the iPhone 4.

    Reply
  48. MR says

    December 30, 2016 at 9:02 PM

    Yes, mine on. It all started after I updated the software to 10.1. I think the software is causing the processor to continually run, making the phones extremely hot to the touch and it drains all of the power. The phone starts to go haywire.

    Reply
  49. Paul Nelson says

    December 12, 2016 at 6:24 AM

    My Iphone 6 is dangerous it is overheating like it is going to burst into flames it also drains all the battery power not good

    Reply
  50. Alexis says

    October 2, 2016 at 8:04 PM

    Whatever u do don’t ever take ur phone to ambulance repair I’m in the process of taking them to court for all kind of things is so sad u take ur phone to get fixed for one thing and when they return it is messed up from other things sad how they just take your money and try to play it of as nothing.. Smh they just rob people sad to know there is ugly people out there still

    Reply
  51. Jo says

    June 5, 2016 at 1:14 PM

    I’ve had my iPhone 6 for about a year with no problems. Got to work yesterday and was shocked when I grabbed my phone and it was extremely hot. I turned it on and the power was down to 70% ; which was disconcerning being when I left the house it was fully charged. By my first break it was at 30 so I turned if off, took the case off and put it in a cool place. When I checked it later before lunch the battery was dead but was still warm. I went straight to the Apple Store waited (and waited) for the associate and explained what happened. She took my phone in the back and came back about 5 minutes later saying it looked like the phone display had went out and that it powered up when she plugged it in in the back. When I asked how that was possible since the battery was dead (I did check by turning the vibrate on and off to see if it was still running) and if she could show me, she somewhat avoided the question and said they could TRY to recalibrate it to see if it would fix the phone display for about 130 but there wasn’t anything they could do if it didn’t work (mumbling something about being a manufacturer problem) and would probably need to buy a new phone. It didn’t feel right after leaving the store and after reading the problems other peeps are having am feeling angry and disappointed about the whole thing. Is there anyone out here there whose been able to get their dead battery charged enough to try these suggestions?..

    Reply
  52. lynn mettle says

    June 2, 2016 at 2:16 AM

    i mistakenly left my iPhone 6s under my mac book and it went of overheated, i tried restarting it and it comes on and says ‘iPhone needs to cool down before use ‘ and then it goes of …. pleae help what should i do ?

    Reply
  53. Kadiga says

    May 29, 2016 at 9:02 PM

    My iPhone 6 I got a month ago gets very hot fast. And it charges slowly its charges 10 minutes to go up to 10%. This happens ever since I got the new iOS update 9.3.2 I’m really confused…. It’s at the point where I can’t hold it in my hand and, it’s summer …..

    Reply
  54. Norberto says

    May 24, 2016 at 4:33 AM

    I am very sad. My iPhone 6 Plus just died last night apparently of overheat. I left it charging as usual after midnight but at 6am there was no vital sign on it.
    Any tips to revive it are more than appreciated.

    Reply
  55. Jon says

    May 19, 2016 at 11:05 AM

    My iPhone is overheating when it is using every kind of apps or hardware type of signalizing to another place, why is that?

    I read on a forum that it might be something that has been using over 35-40% in background usage that causes the case, but no…. it is something different… So I am wondering very much what is causing it… But I might investigate this problem, this is new and I might be the first user to experience something like this…. even thou, I will post what I find out… so far it is not the battery usage percentage that is the case, it is when I launch every app on the phone! so….. either way, I will try to recover the entire phone or something… let me know if you guys know something, it does this if I have a sim card in or out… Bluetooth or wifi on or off…. so what is causing this?

    But as I said… This will go to investigation till I find the source!

    Reply
  56. Sumit dagar says

    April 16, 2016 at 11:25 PM

    My iphone 6 is getting very hot. And also it is consuming very much battery when i turn on mobile data. Please help me out what to do.

    Reply
  57. Joanne says

    April 2, 2016 at 9:20 PM

    I have had my iPhone 6 for 5 months now and it dose overheat when charging and takes around 20 minutes to cool down when unplugged it is not the cable or plug as they do not heat up it is the phone itself mainly at the top and sides. I haven’t noticed any changes in Temperature when using the phone unles it is constant use for hours lol (I’d guess normal) and yes the battery life is shocking on a 100% charge I get around 10 hours of life less if using, but agen typical for the iPhone I’m not surprised by this my concern and worry is with the heat the phone get when on charge any advice please it is not insured or on contract :/

    Reply
  58. Laura says

    October 19, 2015 at 12:41 AM

    I’m seeing ALOT of questions, but NO answers. This is disappointing.. Anyone ever find out what it was?!?

    Reply
  59. Lloyd says

    October 7, 2015 at 4:22 PM

    my iphone 6 plus get hot even if it in my pocket it also drain fast I bourght a back-up battry pack and that drain fast my iphone get hot to the point that I can feel the heat coming throught my pocket and help

    Reply
  60. Lloyd says

    October 7, 2015 at 4:21 PM

    my iphone 6 plus get hot even if it in my pocket it also drain fast I bourght a back-up battry pack and that drain fast my iphone get hot to the point that I can feel the coming throught my pocket and help

    Reply
  61. AE says

    September 25, 2015 at 9:27 PM

    Same issues here! I phone 6 running ok until a couple of weeks ago. Started with battery getting drained super fast , now overheating to the point it is unconfortable holding it. Also noticed charger gets very hot! Dissapointed:(

    Reply
  62. chelss says

    September 23, 2015 at 3:48 PM

    I had this problem and it has now resulted to me no longer having an Iphone 6 as its completely died I’ve tried several ways to turn the phone on including holding my home and lock button together. I also tried connecting it to iTunes and it won’t even recognise my device the phones that dead but my battery was on 68%. I rang my network provider and they said to contact apple them self’s which is what I have done. They are saying its a thing called internal software fault.

    Reply
  63. MA says

    September 14, 2015 at 7:53 PM

    I’ve had my iPhone 6+ for six months and it just started overheating since I synced to iCloud photos. Never had a problem before. It gets soo hot that I need to remove the case and turn it off to cool it down. It is currently generating excessive heat to hold it and heats up in a matter of minutes with most applications but specially with photos from cloud. Anyone know possible causes ?

    Reply
  64. Tashua says

    September 12, 2015 at 10:25 AM

    I was experiencing the same thing with my phone. It started with the IOS 8.1 upgrade for me. I would shut down the phone just to cool the phone. After dealing with this for a few months, Last week I had had enough. I resetted the phone back to factory default and set up my phone, and then restored the back up. That seemed to have fix the issue. At least I thought. The following day it began over heating. I took it to the Apple Store and after then running the diagnostic they said they couldn’t find anything because I had erased the phone. That is a lie because the phone ran hot prior to entering the Apple Store. I truly believe there is a defect in the ios8.1 coding. because They swamped my phone with a new phone and it still overheats. I’m on a quest to find out the actual cause and when I do I’ll post it!

    Reply
  65. Anthony says

    August 28, 2015 at 11:21 AM

    -IPhone 6+ iOS 8.4.1 (getting really hot!)
    -Bought Apple Watch v1.0.1 (paired to the 6+)
    -updated phone to iOS 8.4.1 (because i wasnt able to put playlists on phone-still didnt help)

    Dismissed a call on the phone by using watch dismiss call feature. After that phone was super hot- turned it off to clear condition.

    Tried to reproduce – got warm but not as hit as the first time.

    Reply
  66. monir says

    August 21, 2015 at 12:25 AM

    i bought i phone 6 128 GB 5-jan-2015 . after one month unfortunately its full in water and i give it apple center , the said it water damage and i have to pay 1249 dhs than the will give new i pay . the give the new phone. but its coming too hot. especially when im using Facebook and video calling.
    before replaced it was not like that.
    please suggest me what can i do now

    Reply
  67. Linda Farren says

    August 18, 2015 at 2:48 PM

    my iPhone 6 is getting hot to touch it and the battery dying fast. I have to charge it several times a day and I hardly use it. All my apps are off and removed from the back scene and I also make sure they’re aren’t website pages open in the background. If I go to Apple I don’t want them to replace it with a refurbished phone since I bought this one brand new. Can you offer suggestions?

    Reply
  68. Jay says

    August 17, 2015 at 4:11 PM

    My iPhone 6 is fine it doesn’t overheat, the problem is my charger the actual plug when it is on charge feels very hot, I am wondering if this is dangerous, can this start fires? Should I get a new plus because it is a USB I have it plugged into a an extension lead because I have broken so many iPhone chargers from them bending so I haven’t bent this one, I am just scared I case the overheating of the plug causes any damage at all, can you suggest anything?

    Reply
  69. Michele says

    August 13, 2015 at 4:07 AM

    My IPhone 6 plus has heated from time to time but yesterday the screen went blank and it was really hot. I had it in a wallet case (not an Apple one) so I took it out of there and it cooled down pretty quickly and returned to normal. Hours later I put it back in the case (which has a plastic shell to hold the device in addition to the outer wallet case) and it heated up again. I had Apple run a remote diagnosis…nothing found to be wrong.

    Got my phone in December. Never had a problem with earlier versions and I’ve had the IPhone from Day 1. I will try the screensave and other tips. I don’t stream videos but I do use it for browsing the Internet.

    Reply
    • Bhushan says

      October 30, 2015 at 11:15 AM

      Hello, how come u solve ur problem. I m facing same problem with my I phone 6.

      Reply
  70. Matt says

    August 10, 2015 at 5:02 AM

    Hello from Finland. I’ve had my iPhone 6 for 8 months now and now it has suddenly generated heat like I was making video and the battery was draining really fast. I have original leather case but no problems before. I shut the phone using Home + Power and after that its working fine.

    I also have odd problem with my Jawbone UP24 band. The app suddenly disappeared and when I installed the app again, it couldn’t pair anymore with the UP24. It’s working fine with iPad and iPhone’s Bluetooth seems working with iBeacon. These two problems started at the same time.

    Can this be a virus or something?

    Reply
  71. april says

    August 2, 2015 at 10:45 AM

    my iphone 6 always over heats to the point its burning hot if i uses facebook my phone gets hot if i call people my phone over heats im just worried that the battery might pop because this is not normal what do i do

    Reply
  72. Hassib says

    August 2, 2015 at 3:20 AM

    My iphone 6 plus will be hot when i use 3g

    Reply
    • Diane says

      September 1, 2015 at 12:49 AM

      I just got my new iPhone 6+ last June and sometime last month I noticed that its heating up even if it’s just in my bag or in my pocket. I had to turn it off just for it to cool down. What to do pls?? I don’t even have lots of apps installed and I always make sure not to have any idle apps running when not in use. Settings have been reset just a while ago and my phone still feels uncomfortably hot. Is this even normal?? Help. Tnx

      Reply
    • Cindy says

      October 2, 2015 at 2:09 PM

      Mine got so hot we thought it was going to catch on fire. We laid down on cold tile floor until it stopped. Now it is completely dead! 3 mph old iPhone 6 with ios8

      Reply
  73. Yaagul Eldon Davis says

    July 28, 2015 at 7:45 AM

    I know recently my iphone 6+ Overheats and run out of battery fast i am concern abut this issue.

    Reply
  74. Jessica says

    July 27, 2015 at 11:27 AM

    I have an otter box phone case. When I’m charging I remove it and place my phone in a cool surface. It does help. When I’m done charging I put the case on and be in my way.

    Reply
  75. Mohammad says

    July 18, 2015 at 6:33 AM

    I have the same problem since I upgraded to IOS 8.4. I was not suffering from overheating while using previous IOS.

    Reply
    • Ashley says

      July 28, 2015 at 7:08 PM

      Same here

      Reply
    • Kristin Griffin says

      August 26, 2015 at 5:16 AM

      Same here.

      Reply
  76. Cecilia says

    July 4, 2015 at 5:07 AM

    The plug is hot when I was charging my iPhone 6

    Reply
  77. Pankaj tripathi says

    July 4, 2015 at 3:50 AM

    Hi

    Just got a brand new two days old phone overheating

    Please suggest

    Regards

    Pankaj Tripathi

    Reply
  78. Raj Tripathi says

    June 30, 2015 at 3:22 AM

    even i’m experiencing the same problem. the phone gets hot when streaming videos for 20 mins and the charger too gets hot while charging and even the phone. any suggestions or explanation?

    Reply
  79. John says

    June 28, 2015 at 7:52 PM

    Solution:

    My brand new iPhone 6 was hot to th touch after getting it. At the same time my wife got an iPhone 6 plus and hers was fine.

    Difference was my screen brightness was all the way and hers was at half. So go to settings and brightness and adjust the brightness down a bit. Worked for my phone.

    Reply
  80. Karson says

    June 27, 2015 at 5:06 PM

    I have a iPhone 6. The last few days I’ve been having a lot of problems with it. I will try to send a text and it makes the sent sound, but it doesn’t show up in my messages. My apps crash for no reason. I open them and it instantly crashes repetitively. I try restarting, but I know it’s not restarting right, I just cannot pin point what part is wrong. It’s like it doesn’t actually shut down. It goes black at shut off. (I did slide the thing at the top that says, “slide to shut down). Well when I try to turn it back on its like my phone was just locked. My fb messenger is messing up. If I try to send a picture, the pictures flash over and over again at the bottom of the screen so it won’t let me select one to send. When I click on camera roll in the messenger app to see if I can try to select a picture there, they are all black. Now my phone is overheating when out in the open and not used…. Don’t know what else to do….

    Reply
  81. george says

    June 24, 2015 at 3:10 PM

    this iPhone 6 will not stay running for more than 5 minutes. when I cool it off in the fridge I can boot it up for around 5 minutes then it turns off or locks up and I have to hold the buttons to turn off.

    Reply
  82. Kasia says

    June 18, 2015 at 2:24 PM

    I just got new I phone 6 plus. It’s a replacement phone. It is overheating. I can hold it but I can fell that it’s overheating. I don’t like spending hours on phone with Apple that’s why I don’t want to call them. If this problem will get to the point that it’s overwhelming than I will have to get new replacement phone AGAIN!

    Reply
  83. Oshin says

    May 12, 2015 at 5:31 AM

    I started with my iPhone 6 plus today. It’s hanging a lot and it’s getting heated too! It’s a new set and it’s making me crazy! Is it possible that my iPhone is defective ??

    Reply
  84. Nadine says

    April 28, 2015 at 3:26 PM

    My iphone 6 is new i got it from 4 months or less but it’s weird it gets extremely hot as if it boiling and all the apps are off i barely open too much things together. Event the charger gets screwed when i plug the iphone to get, about the battery it’s getting worst i charge it 4 times aday and it wasnt like that i dont use it 24/7 please i need help i feel that my iphone is goig to bomb someday

    Reply
  85. Richa says

    April 28, 2015 at 3:52 AM

    I too face the same problem .. Even while charging and also d battery drains out in a short while .. Sometimes my phone gets really heated up and i have replaced its case with a new one that is more open .. Plse suggest affective solutions to this problem

    Reply
  86. Ashfaq Ahmed says

    April 11, 2015 at 2:25 PM

    My phone is over heated. Even the charger becomes hot when plugged in. Please suggest ways to resolve it.
    I have switched off all the softwares as described in your FAQ

    Reply
    • Fran says

      May 2, 2015 at 5:53 PM

      Take it to the apple store. There may be a problem with the charger. Better safe than sorry. I waited too long and my phone died because there was a faulty connection for the charger.

      Reply
    • Jenni p says

      July 14, 2015 at 2:13 PM

      This happens to me as well and it gets hot to where it burns when I touch it

      Reply
  87. Jerry Moraitis says

    February 26, 2015 at 3:33 AM

    Hi Team,
    I have had a customer complain about their iphone 6 plus overheating and battery draining quickly, what advice or troubleshooting can you recommend ?
    Jerry Moraitis

    Reply
    • S says

      September 5, 2015 at 10:08 AM

      It’s just the garbage Apple company. They only care about the money their getting.

      Reply
      • Laura says

        October 19, 2015 at 12:39 AM

        *bitter, party of 1

        Reply
      • 1 says

        February 11, 2016 at 6:59 AM

        *they’re

        Reply
  88. Dee Herbst says

    February 25, 2015 at 3:50 AM

    I do not have an iCloud account and my storage is full ? Can u tell me how to access the account ?

    Reply
  89. Luke jones says

    February 18, 2015 at 7:17 AM

    My iPhone 6 was delivered today! I live in the UK so the temperature of the climate won’t be any affect of the heat! My phone is getting hot not to the point where I cannot hold it but it doesnt feel good. It has charged very slowly, at one point I had gained 5% in 10 minutes im not sure if that’s normal or not as ive only had it for a matter of hours but my iPhone 5 seemed to charge a lot faster than the 6 is. Thank you, Luke

    Reply
  90. Maria Arrastia says

    February 14, 2015 at 10:48 PM

    My iPhone 6+ gets very hot , tried everything unless I turn it off then it cools down but this should not be the case, I have had it only for 6 months

    Reply

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