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You are here: Home / iPad / iPad Wont Turn Off, Possible Fixes

iPad Wont Turn Off, Possible Fixes

By SK 36 comments Last updated October 14, 2017

Recently we have received many questions around this annoying issue where the iPad won’t turn off at all. We think that this may not be related to a particular model or a particular iOS version issue as we have noticed this happening in both older iPads as well as the iPad Air recent models.

iPad Troubleshooting & Help

 

Related Articles

  • My iPad will not turn on: How to fix a dead device
  • Black or Blank Screen on iPad or iPhone
  • iPad Frozen, Not Responding, How To Fix

If you have access to the Home Screen (we’re not sure if your iPad is frozen on the Apple Logo screen or just shows when you try and shut down):

Contents

  • BACK UP
  • Reset your iPad
  • Update Your iOS
  • Turn on Airplane Mode
  • Enable AssistiveTouch for a virtual button to mimic all hardware buttons on the device
  • Can’t Get Anything On-Screen or Previous Tips Didn’t Work
    • iPad Won’t Turn Off: How to Put your iPad into Recovery Mode
    • Reset Your iPad’s Settings
  • Nothing Works?

BACK UP

  • Before you do anything, if you have access, back up your iPad via iCloud or iTunes

When faced with this problem, the first order of business is to try resetting your iPad. Please note that the device Reset will not impact your saved documents or other files on your device.

iPad wont turn off

Reset your iPad

  1. Press and hold (& continue to hold) BOTH the Sleep/Wake button & the Home button (or Volume Down.)
  2. Continue to hold BOTH (ignoring any other messages that may show) until you see the Apple logo on the screen.
  3. Release BOTH buttons when you see the Apple logo and allow the device to boot normally.

We found that this solved the problem for many users.

Error Occurred Installing iOS 10.3, How-To Fix

Update Your iOS

  • Check that your software is up to date
  • Go to Settings > General > Software Update
  • If an update is available, go ahead and upgrade (after doing a backup first)

The next option to explore is in a setting related to Auto-lock & Lock/ Unlock on your iPad

  1. Go to Settings > General > Auto-lock. If it is set to “Never,” please try to pick any of the other options such as “2 Minutes”. Once you set this option, please check if the device turns off on its own after the 2 – 3 moments of inactivity.
  2. While in the General settings, Please make sure that your “Lock/Unlock” is turned ON as well.

iPhone Sleep Timer: How-To Turn Apps Off Automatically

 

Turn on Airplane Mode

  • If your iPad is trying to download information and that’s what’s holding up it shutting down, turning ON Airplane mode prevents it from connecting

iPhone Podcast Download Not Working, How-To Fix

Enable AssistiveTouch for a virtual button to mimic all hardware buttons on the device

  1. Settings>General>Accessibility>AssistiveTouch: turn ON
  2. To power off the device, tap the on-screen AssistiveTouch button (it a small round button floating on top of screen)
  3. Tap Device, tap and hold Lock Screen until the “slide to power off” message displays
  4. Power off the device by sliding the slider to OFF

AssistiveTouch toggle on

If you power off the device using this method ( Assistive Touch ), you are NOT able to power ON the device if your Power button is not working (which may or may not be the case.) If the iPad fails to power up the normal way, connect it to either a computer or an external charger to power the device back on.

Can’t Get Anything On-Screen or Previous Tips Didn’t Work

  • Try connecting this iPad with iTunes and see if iTunes recognizes it. If so, backup first and then check for update. You may need to restore it as well. With Restore, iTunes reloads iOS onto your device and automatically restart it and syncs your library so that if there is any corrupted software, restore usually fixes it.
  • If that doesn’t work, back up your iPad with iCloud or iTunes and then let the battery drain completely out. Then try connecting the device to your computer and launch iTunes. Select Restore.

iPhone Keeps Resetting Itself, How-To Fix

iPad Won’t Turn Off: How to Put your iPad into Recovery Mode

  • Step 1: Open iTunes on the computer, and connect the iPad to the USB adapter.
  • Next Step 2: Press and hold the “Home” and “Power” buttons on the iPad for 10 seconds.
  • Step 3: Let go of the “Power” button, and continue to hold the “Home” button for another five seconds. The screen should remain black. If the iPad pops up with a message saying “Plug into iTunes,” repeat the process from step 2.
  • Final Step 4: Click “OK” on the pop-up window on the computer that indicates “iTunes Has Detected an iPad in Recovery Mode” to start the iPad restoration process. An iTunes restore will return the iPad to the newest version of iOS available for the device.

iOS: Everything about DFU and Recovery Mode

RELATED: Blank home screen on iPad or iPhone

If you are still experiencing issues, your choice may be to reset the iPad to Factory Settings.

Reset Your iPad’s Settings

  • Go to Settings > General > Reset > Reset All Settings
  • This doesn’t affect your data.It does reset some of your Settings to factory default including all of your preferences and passwords for WiFi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.

 

Nothing Works?

If, however, you still experience this issue after trying all the steps above AND you’re stuck on the Apple logo with the device not powering off. And draining the device’s battery completely and restarting didn’t seem to help either. If you are still experiencing these symptoms, consider restoring the device via DFU mode. Please backup your device before attempting to restore the iPad.

OR contact Apple Support or take it to your Apple Store/Genius Support and have them look at it. Please let us know via comments if the steps worked for you. If you found other ways to address this issue, please share with the community.

sudz - apple
SK( Managing Editor )

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

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Show 36 Comments

  1. J says

    September 29, 2021 at 10:56 AM

    I have this friend that replaced the screen on his iPad Mini 1, but it won’t turn off when he closes the lid or cover for it after finally figuring out how to affix the new screen to the tablet. How can he fix it so that he can turn it off by closing the lid over it? This has never happened before, and the case he has for it still works and he’s never had to mess with the settings beyond making it display forever when he uses it.

    Reply
  2. Jenny Roy says

    February 17, 2021 at 6:42 AM

    A few weeks ago I had the sudden problem of the Wi-fi disconnecting every time i closed or switched off the IPad. I tried the recommended remedies apart from a complete reset. Strangely enough after two weeks it sorted itself out. The only thing i had done differently was to do a back up to iCloud. I have no idea if this was the remedy, seems bizarre, but maybe it could work for others because my IPad has been absolutely fine since!

    Reply
  3. Stu Mountjoy says

    February 10, 2021 at 5:13 PM

    Just had someone come in with their iPad, the power button itself is jammed, won’t turn off LOL.

    Reply
  4. Sridharan says

    December 9, 2019 at 8:29 AM

    My daughter in law iPad is not getting switched off. When I hold the power button for some time it is getting off and then getting on immediately. Can you help me in fixing this issue?. The apple logo continues on the screen for ever. Please help me.
    Regards,
    P. SRIDHARAN.

    Reply
    • Elizabeth Jones says

      December 9, 2019 at 8:51 AM

      Hi Sridharan,

      If your iPad runs iOS 11 or higher (check via Settings > General > About), try shutting down via Settings > General > Shut Down (it’s all the way at the bottom of the list.)

      For iPads running an earlier version, first, perform a forced restart by pressing both the Home button and Power Buttons together until it restarts. Then try pressing just the power button to turn it off.

      Reply
  5. Jude Cleves says

    March 26, 2019 at 3:18 AM

    Thanks. Felt like I had lost a friend when my ipad wouldn’t work. Your advice restored my friend!

    Reply
  6. Emer Cassin says

    December 29, 2018 at 12:24 PM

    Re Maureen Cassin. Similar iPad.
    The iPad is stuck on the ‘Slide bar’. The iPad will not turn on or turn off.

    Reply
  7. G N Eaton says

    July 31, 2018 at 8:56 PM

    I have an old iPad and the screen will not switch off automatically and then the battery goes flat. Is there a solution?

    Reply
    • SK says

      August 1, 2018 at 8:57 AM

      Hi GN,

      It sounds like your Auto-Lock settings is on Never. Go to Settings > Display & Brightness > Auto-Lock and change that settings from Never to 5 minutes or another timeframe you like.

      Auto-Lock puts your device into sleep mode after a set period of inactivity (in this case 5 minutes.)

      Sam

      Reply
  8. Roy Murray says

    March 21, 2018 at 2:49 PM

    Thank you; my wife’s iPad was not responding. We did a factory reset thanks to your instructions. Back working again!!

    Reply
  9. Don L. Merryman says

    February 26, 2018 at 7:35 PM

    I have a ipad 4th generation that is frozen. I’ve tryed everything listed above. My apple logo comes on but none of buttons allow me to do anything. I can’t even turn off ipad.any ideas.
    Thanks
    Don

    Reply
    • SK says

      February 27, 2018 at 5:38 AM

      Don, if you have already tried to connect your iPad to your computer via USB and tried to restore your iPad using iTunes without any success, your best bet is to reach out to Apple Support directly. Thank You.

      Reply
    • Susan says

      October 23, 2019 at 6:04 AM

      iPad is frozen, can’t put in code or close off iPad.

      Reply
  10. banana says

    January 22, 2018 at 4:14 AM

    oh thank you so so much! this helped alot! i was in panic mode i didnt know what to do

    Reply
  11. Barbara says

    October 17, 2017 at 9:22 AM

    My iPad is fully charged when trying to press any icon frozen also when pressing & holding home key get slide to log off but will not let me slide to power off please help

    Reply
    • Elizabeth says

      October 17, 2017 at 1:08 PM

      Hi Barbara,

      Please try a forced restart by pressing and holding both the Power and Home buttons at the same time. Keep holding down these buttons until the Apple Logo appears on-screen, then let go. It’s critical you maintain the hold until the Apple Logo is on your screen.

      If you are running iOS 11, you can also Shut Down your iPad in Settings > General and scroll all the way down to the last item just below reset.That’s if you can get the Settings button to work!

      Keep us posted,

      Liz

      Reply
  12. Stephen says

    October 16, 2017 at 7:02 AM

    I was ready to reset iPad as it would not turn off. I had just synced my iPhone 5 to it. instead of doing a reset on iPad I turned off iPhone and then my iPad turned off by standard procedure. Yeah!

    Reply
  13. Roberta says

    October 14, 2017 at 8:41 AM

    My daughter got an IPAD from school and it has a white blank screen and won’t do anything can you plz contact me

    Reply
    • Elizabeth says

      October 14, 2017 at 9:11 AM

      Hi Roberta,

      First, try a forced restart by pressing and holding down both the Power and Home buttons together. Maintain this hold until the Apple Logo appears on-screen, then release. If it restarts, plug it into the charger (and plug the charger into a wall outlet.)

      If that didn’t work:

      Do you have a computer (Windows or Mac) that you can plug the iPad into and check via iTunes? If you don’t have a computer and an Apple Store is nearby, they’ll let you use one of their Macs with iTunes.

      Liz

      Reply
  14. Yogesh says

    August 29, 2017 at 11:56 AM

    Hi my son just pressed random buttons and the screen has been locked.
    There are 2 lines horizontal and veryical moving and if I press twice it gives me an option of tap ot home button but it disappears if I try to click on it.
    The worst thing is I tried to switch it off thinking it may go as soon as I restart but now I can’t even press my unlock code neither I have siri to help me
    Your help would be appreciated

    Reply
    • SK says

      August 29, 2017 at 12:31 PM

      Hi Yogesh,

      Are you able to force a restart by pressing both Home and Power at the same time? If you have an iPhone 7, use volume down instead of Home. Keep both buttons pressed until you see the Apple Logo–hopefully!

      If that doesn’t work or isn’t possible, try connecting your iPad to iTunes. See if it recognizes the device. If so, backup right away so you have the latest backup available. Sometimes just plugging into iTunes makes a difference. See if your iPad works.

      If not, try a recovery…and if you’re still having problems use DFU mode recovery–both of these techniques are outlined in this article. But I hope it doesn’t come down to that!

      Once you have your iPad back in working order, consider placing it in Kids Mode for your son to use (and not mess up your own settings or iPad.) We use it all the time with our kids! I also use it for my aging grandmother, who easily gets confused with so many options!

      Keep us posted and good luck!!!

      Cheers,

      Liz

      Reply
  15. Sherry says

    August 7, 2017 at 9:51 PM

    My daughter has an iPad Pro air. We can not get the power button to turn off the iPad. Only shows the Black Apple logo with white screen. Tried doing a hard reset but just keeps going to the Apple screen, no slide bar. Help?? Please!!

    Reply
    • Elizabeth says

      August 8, 2017 at 8:23 AM

      HI Sherry,

      That’s not good! Sorry to hear your daughter’s iPad Air is giving such headaches! Either there’s a problem with the software or the screen or power button isn’t working correctly.

      If you have access to the Home Screen (we’re not sure if your iPad is frozen on the Apple Logo screen or just shows when you try and shut down):

      BACK UP

        Before you do anything, if you have access, back up your iPad via iCloud or iTunes

      Turn on Airplane Mode

        If your iPad is trying to download information and that’s what’s holding up it shutting down, turning ON Airplane mode prevents it from connecting

      Reset Your iPad’s Settings

        Go to Settings > General > Reset > Reset All Settings
        This doesn’t affect your data.It does reset some of your Settings to factory default including all of your preferences and passwords for WiFi, Bluetooth, Do No Disturb, Notifications, General, Sounds, Brightness & Wallpaper and Privacy.

      Update Your iOS

        Check that your software is up to date
        Go to Settings > General > Software Update
        If an update is available, go ahead and upgrade (after doing a backup first)

      Enable AssistiveTouch for a virtual button to mimic all hardware buttons on the device:

        Settings>General>Accessibility>AssistiveTouch: turn ON
        To power off the device, tap the on-screen AssistiveTouch button (it a small round button floating on top of screen)
        Tap Device, tap and hold Lock Screen until the “slide to power off” message displays
        Power off the device by sliding the slider to OFF.

      If you power off the device using this method ( Assistive Touch ), you are NOT able to power ON the device if your Power button is not working (which may or may not be the case.) If the iPad fails to power up the normal way, connect it to either a computer or an external charger to power the device back on.

      If You Can’t Get On-Screen or That Didn’t Work

        Try connecting this iPad with iTunes and see if iTunes recognizes it. If so, backup first and then check for update. You may need to restore it as well. With Restore, iTunes reloads iOS onto your device and automatically restart it and syncs your library so that if there is any corrupted software, restore usually fixes it.

        If that doesn’t work, back up your iPad with iCloud or iTunes and then let the battery drain completely out. Then try connecting the device to your computer and launch iTunes. Select Restore.

      Hopefully one of these tips works for you! Keep us posted.

      Liz

      Reply
  16. Sally says

    July 13, 2017 at 8:04 PM

    I haven’t seen my issue addressed anywhere. Automatic app updates slow and usually freeze my iPad 2 while I’m trying to use it. I have even been in the middle of a sales transaction and had to stop, unable to get out of Safari, or even shut down for several minutes. I have looked everywhere to find out how to turn off automatic updates. My old pc allowed me to schedule updates at times I would be unlikely to be using the device. This has become more frequent and more inconvenient recently.

    Reply
  17. Julie Marsh says

    June 29, 2017 at 12:58 PM

    Ipad screen is white will not turn off even on a forced start. No apple logo appears at all. On forced start the screen goes black like its off but then turns white again

    Reply
  18. Gerardo Villarreal says

    June 18, 2017 at 9:16 AM

    Worked like a charm, pressing both buttons at the same time. I was having trouble I Pad frozen.

    Reply
  19. Helen Porter says

    May 24, 2017 at 4:12 AM

    I have an iPad mini 2. The home button won’t work and I cannot turn the iPad off either. Any help would be appreciated.

    Reply
  20. Sam Walsh says

    May 2, 2017 at 11:56 PM

    My iPad is not turning off it won’t charge the WiFi in my house is working fine but it is not working on the iPad the WiFi symbol comes up but nothing is working safari isn’t working as well as YouTube and other apps please help

    Reply
    • SK says

      May 3, 2017 at 8:50 AM

      Hi Sam,

      It sounds like your iPad is having a couple of issues.

        1. WiFi not working. For this problem, try resetting your Network Settings. Go to Settings > General > Reset > Reset Network Settings. This forgets your WiFi IDs and passwords, so you need to enter them again. But it might just do the trick to refresh your WiFi. If that didn’t do the trick, try using Google’s Public DNS or OpenDNS. Check out this article for step-by-steps Make Safari faster, more secure with OpenDNS & Google Public DNS

        2. iPad not charging. Take a look at this article for more details on addressing charging issues. iPad Air charging “very slowly” or “not charging”, fix

      Hopefully, these tips correct your problems. Keep us posted. And best of luck!

      SK

      Reply
  21. JO DAVIS says

    March 12, 2017 at 8:50 AM

    MY I PAD SEEMS TO BE FROZEN ON THE WALLPAPER PAGE AND NOTHING CHANGES. I GO TO BLACK WHEN I TURN OFF AND BACK TO WALLPAPER PAGE WHEN TURNED ON

    Reply
    • SK says

      March 12, 2017 at 3:48 PM

      Hi Jo,

      Try a forced restart by holding down the Power AND the Home buttons until you see the Apple Logo. Then press the home button to unlock and enter your passcode if requested. Once you get access to your Home Screen, go to Settings > Touch ID & Passcode and set-up a new Fingerprint (if your iPad has Touch ID) or update your Passcode settings.

      Cheers,

      SK

      Reply
  22. Sally says

    November 17, 2016 at 4:36 PM

    I am experiencing the same thing. Have you received a response yet?

    Reply
  23. christina says

    October 23, 2016 at 12:41 PM

    My iPad will not turn on, it only shoe a black screen and the apple logo that’s all it does please help thank you !

    Reply
  24. Vijayalakshmi says

    March 26, 2016 at 2:36 AM

    My I pad has becom very slow and amidst the games it is by itself Goes of and returns to on position. I am in India so please reply what to do

    Reply
  25. Dorthy says

    March 22, 2016 at 5:22 PM

    I cannot turn my iPad off. It’s like it is frozen. Can someone call me at 573-480-4507

    Reply
    • [email protected]@ says

      March 14, 2021 at 3:32 AM

      me to

      Reply

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