For older Macbook owners, we are all too familiar with the numerous El Capitan problems that you had to put up with since it came out. We are hoping that you were able to mitigate all the start up issues, which were quite annoying and are way passed that initial hurdle. Most users that have the newer (post 2012) Macbooks running El Capitan seem to be doing well, however a few users have pointed out that they have had some challenges using the Mail App on their Macs after the upgrade to El Capitan.
Nothing is more annoying than the app crash on you while you are in the process of either drafting an email or trying to open your mail to check your inbox. There could be many issues that may be causing your Mail app to crash on a regular basis.
In this article, we will cover some of the common issues associated with the crashing of Mail app and provide tips on how to mitigate those issues.
One of the common issues is related to trying to open an email that is damaged due to some reason. Chances are that Mail may continue to crash as long as you have this email in your folders. It is definitely hard to finger point which of the items may be causing this issue. If you see an email from a sender that you don’t recognize, or your app crashes when you try to open this email, this could be the culprit.
Step – 1 Click on your Mail app to open it and immediately hold the Shift key until Mail opens. This will cause your Mail App to open without any message or mailbox selected
Step – 2 Hide the message viewer portion of the window by carefully dragging the thin separator bar between it and your list of messages. Keep dragging until Mail shows only the list of messages, not the message viewer. In this view, you can see messages only by double-clicking to open the message
Step – 3 Click the affected message once to select it without opening it. Then press Delete or choose Message > Move to > Trash.
Step – 4 Now Close your Mail App and Try opening it normally.
If the Mail crash issue was not related to a specific damaged email, then you will need to follow the following steps in order to make the application work. Please note that you may have to recreate your custom stationary after following the steps below.
Step – 1 Open your Finder App. Click on Go and Go To on the Top Menu as shown in the image below.
Step – 2 Type in “~/Library/Containers” and press GO. This will open the the various application container folders. Drag the Com.Apple.Mail folder out of here into your desktop.
Drag the folder into your desktop.
Step – 3 Follow Step – 1 from above and this time around search for the following file “com.Apple.MailServiceAgent’. Drag the file to your desktop.
Step – 3 Restart your computer and check the Mail App.
This should fix most of the abrupt crash issues on your Mac. If you are still experiencing issues, you may want to consider re-installing the App into your Mac.