For older Macbook owners, we are all too familiar with the numerous El Capitan problems that you had to put up with since it came out. We are hoping that you were able to mitigate all the start up issues, which were quite annoying and are way passed that initial hurdle. Most users that have the newer (post-2012) Macbooks running El Capitan seem to be doing well. However, a few users have pointed out that they have had some challenges using the Mail App on their Macs after the upgrade to El Capitan. Specifically, readers report that their mail app keeps crashing with El Capitan.
Nothing is more annoying than the app crash on you while you are in the process of either drafting an email or trying to open your mail to check your inbox. There could be many issues that may be causing your Mail app to crash on a regular basis.
In this article, we will cover some of the common problems associated with the crashing of Mail app and provide tips on how to mitigate those issues.
- 1 Mail App Keeps Crashing with El Capitan? Check Damaged Email Havoc
- 2 Mail crash unrelated to damaged email?
- 3 Use Mail Preferences to Your Advantage
Mail App Keeps Crashing with El Capitan? Check Damaged Email Havoc
One of the common causes for the problem of mail app keeps crashing with El Capitan is trying to open an email that is damaged due to some reason. The chances are that Mail may continue to crash as long as you have this email in your folders. It is hard to pinpoint which of the items may be causing this issue. If you see an email from a sender that you don’t recognize, or your app crashes when you try to open this email, this could be the culprit.
Step – 1 Open Mail
Click on your Mail app to open it and immediately hold the Shift key until Mail opens. This causes your Mail App to open without any message or mailbox selected
Step – 2 Hide Message
Hide the message viewer portion of the window by carefully dragging the thin separator bar between it and your list of messages. Keep dragging until Mail shows only the list of messages, not the message viewer. In this view, you can see messages only by double-clicking to open the message.
With this step, you may need to reset some of your personalized formatting options, such as reviewing your Mail Preferences and resizing your window panes, and width of columns etc.
Step – 3 Select Message but DON’T OPEN
Click the affected message once to select it without opening it. Then press Delete or choose Message > Move to > Trash.
Step – 4 Close Mail
Now Close your Mail App and Try opening it normally.
If the Mail crash issue was not related to a particular corrupted email, then you need to follow the following steps to make the application work. Please note that you may have to recreate your custom stationary after following the steps below.
Step – 1 Open your Finder App
Click on Go and Go To on the Top Menu as shown in the image below.
Step – 2 Type in “~/Library/Containers” and press GO
This opens the various application container folders. Drag the Com.Apple.Mail folder out of here on your desktop.
Drag the folder onto your desktop.
Step – 3 Repeat Step 1
Follow Step – 1 from above BUT this time around, search for the following file “com.Apple.MailServiceAgent’. Drag that file to your desktop.
Step – 4 Restart your computer and check the Mail App
This usually fixes most of the sudden crash issues on your Mac. If you are still experiencing mail app keeps crashing with El Capitan or similar problems, consider re-installing the app into your Mac. Or set-up a visit (or chat) with Apple Support, at an Apple Store, via telephone, or on-line.
Use Mail Preferences to Your Advantage
- Close the Mail app
- Turn off your WiFi to prevent your mail from downloading
- Open Mail app and go to Mail > Preference > Accounts
- Click each of your accounts and uncheck “Enable this account” for ALL ACCOUNTS
- Close Preferences and then close the Mail app
- Turn WiFi back ON
- Open Mail App
- Go back to Mail > Preferences > Accounts tab and enable the first listed account
- This takes time, so be patient! Wait until the Checking for Mail message disappears
- Now add in your other mail accounts, one at a time following step 8
- Remove Mail from your automatic startup (login) option and open it manually
- Open System Preferences> Users & Groups> Choose your User Name
- Select the Login Items tab
- Select Mail and any other startup programs you want to remove
- Press the minus sign ( – ) to remove
- Remove Mail App versions in Library
- Close Mail
- Go to ~/Library/Mail folder using the Finder Menu Go > Go to Folder command
- Look inside that folder and see if there are different versions–folders marked “V4” or “V3” and so forth
- Keep the newest version folder and move the older ones to the trash–DO NOT empty the trash just yet
- Open Mail
- If it works normally, trash those older versions