Several users have reported problems with the Mail app. Specifically, some users are experiencing serious problems in viewing emails with attachment using the Mail app after updating to the latest iOS.
They receive the following error message when they attempt to open an email message: “This message has not been downloaded from the server error.”
- 1 Quick tips
- 2 Fixes for “this message has not been downloaded from the server error.”
- 2.1 Check or change your internet connection
- 2.2 Turn Airplane Mode On, wait 10-20 seconds, then toggle it off
- 2.3 Close the Mail App and re-launch it
- 2.4 Reset your network
- 2.5 Update your Mail App’s Push or Fetch Settings
- 2.6 Change Your Account Settings
- 2.7 Delete Your Mail Account and then add it back in
- 2.8 Delete the Mail app
- 2.9 Switch from POP to IMAP
- 3 If Mail is still not working, delete the Mail account again and add it in manually
- 4 Reader Tips
Follow these quick tips when getting “this message has not been downloaded from the server error” on your iPhone, iPad, or iPod
- Check your email using a browser like Safari and then logging into your email via the email’s site instead of using the Mail app (or the email service’s app)
- Toggle Airplane mode on and off
- Force close the Mail app and relaunch it
- Reset your network’s settings
- Delete the email account from your device’s Passwords & Accounts settings and add it back
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- Here are all the ways to delete emails on your iPhone or iPad
- Can’t Update or Change Email Passwords on iPhone or iPad?
- Swipe to Delete Mail Not Working? Fix it
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- Fix Server does not allow relaying email error
POP vs. IMAP Accounts
It appears that this issue is most affecting POP email accounts and all iDevices, though we see some reports of IMAP email accounts also having problems.
Unfortunately, this is an error that often happens in the Mail app on an iPhone or iPad after performing a major or minor iOS update. Basically, your iDevice is somehow interrupted when trying to download your email from the mail server.
If you are unable to open/ send/receive emails with Mail on your iPhone, iPad, or iPod touch, follow these troubleshooting steps.
Fixes for “this message has not been downloaded from the server error.”
The fix that often works is also the easiest! Just update your device’s iOS or iPadOS. Make sure you backup before you update. We also recommend, if possible updating via a computer using iTunes or Finder, if available.
Wondering why? Check out this article How & why you should update iOS or iPad OS for your iPhone or iPad using iTunes or Finder.
Check or change your internet connection
- Verify this error isn’t due to an erratic or unstable internet connection
- Or try turning off WiFi to connect via Mobile (Cellular) or vice-versa
Turn Airplane Mode On, wait 10-20 seconds, then toggle it off
- Use Control Center or go to Settings > Airplane Mode
Close the Mail App and re-launch it
- Double-tap Home or swipe up the Home Gesture Bar, locate Mail and swipe up to close your Mail App
- Once Mail App closes, wait 20-30 seconds, and open it again
Reset your network
- Go to Settings > General > Reset > Reset Network Settings
- This action removes all stored WiFi passcodes
Update your Mail App’s Push or Fetch Settings
- Go to Settings > Passwords & Accounts (also called Accounts & Passwords or Mail)
- Tap Fetch New Data
- Toggle Off Push
- Scroll down and change the Fetch Settings to Automatically
- If already set to Automatically, change to a different setting
- Review all your accounts and change each accounts fetch new data setting to Fetch instead of Push
- Restart your device and test
Change Your Account Settings
- Tap Settings > Passwords & Accounts (formerly Mail or Mail, Contacts, Calendars)
- Choose your Email Account
- Select Account > Advanced
- Choose Delete from Server
- Under INCOMING SETTINGS, select Set to Never
Delete Your Mail Account and then add it back in
- Tap Settings > Passwords & Accounts > Your Email Account > Delete Account
- Then add your account by going to Settings > Passwords & Accounts > Add Account
Delete the Mail app
If your device uses iOS 12, iOS 13, or iPadOS 13, you can delete the Mail app from your device and reinstall it.
When you delete the Mail app, it also removes all of your email accounts and any data stored on your device. However, most email data is stored on email servers, not on your device.
Once reinstalled, you will need to set-up all your email accounts again.
Switch from POP to IMAP
To do this, ensure that (a) your email host/service support IMAP (b) you know your IMAP settings, simply contact your email service provider to find out your IMAP settings.
Then delete your POP account following above instructions and then select Add Account to create your IMAP account
If Mail is still not working, delete the Mail account again and add it in manually
- Go to Passwords & Accounts > Add Account
- Select Other (not Exchange, Google, Yahoo, AOL)
- Tap Add Mail Account
- Enter your user ID and password
- Enter the following details for the server manually–find these details via your email provider
- It should start verifying your account–it sometimes takes a little time so be patient
- Once verified, choose what services you want to sync with your device–Mail and Notes or others
- Open the Mail app and see if your mail now downloads (you may need to wait for all your email to download to your device)
- Check your Mac’s Mail app account preferences and make sure it’s set to “KEEP A COPY OF MESSAGE AT SERVER.”
- I found a workaround! Just tap the send button and choose Forward. You should then see a message asking if you want to download the message. Choose Yes and then your message appears like magic!
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.