FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively straightforward and just works. However, you may still experience problems and discover the error: facetime not working.
Unfortunately, FaceTime is not available in all countries (such the United Arab Emirates). Further, with FaceTime, you make video and audio calls ONLY with another iPhone (4th generation or later), iPad (2nd generation or later), iPod Touch (4th generation), or Mac using either a WiFi or Cellular Data connection. FaceTime only works with Apple products!
- 1 Quick Tips
- 2 FaceTime not working: activating problems
- 3 FaceTime not working: Tips for making or receiving FaceTime calls
- 4 FaceTime not working: Using iOS 10 and Above?
- 5 FaceTime Camera Not Showing You?
- 6 Missing FaceTime App?
- Check your internet connection
- Make sure you sign in with your Apple ID or check that your Apple ID is correct
- Toggle Airplane Mode on, connect to a WiFi network and try FaceTime again
- Verify your email and phone number listed in FaceTime’s Settings
- Toggle FaceTime off, wait 20-30 seconds, and toggle back on to refresh your connection to Apple’s FaceTime Servers
- Check that you do not have any Restrictions enabled
- Update your Date & Time to Apple’s Set Automatically setting or if already activated, toggle off and then back on again
- Delete or Offload FaceTime app and then reinstall
- If your camera shows a black screen instead of you, try closing all open apps and relaunch FaceTime
This Quick Tips article outlines basic FaceTime troubleshooting tips. For more in-depth learning, please select our Related Articles.
- Is FaceTime Not Working on iOS 11? Hot-To Fix
- FaceTime Not Working in iOS10
- How-To Make FaceTime Audio calls with macOS and iOS
- Using FaceTime–It’s Easy!
FaceTime not working: activating problems
If you are unable to activate FaceTime, try the following:
- Make sure that you have an internet connection via WiFi or Cellular Data
- With a cellular data plan, you can use FaceTime without WiFi on an iPhone 4s or later and iPad (3rd generation or later)
- Make sure that you have a valid Apple ID (check here: myinfo.apple.com). Note that your Apple ID to register FaceTime on iPad 2, iPod touch, or FaceTime for Mac must be an email address. You can create a new Apple ID or make changes by visiting myinfo.apple.com and using the “Manage your Account” part
- Tap Settings > FaceTime to see that your email address is verified. If your status is saying “verifying,”; then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
FaceTime not working: Tips for making or receiving FaceTime calls
- Try turning FaceTime off and on again using the following (iOS: Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
- Make sure that FaceTime is enabled (Settings > FaceTime)
- Make sure that the camera for FaceTime is not restricted (Settings > General > Restrictions)
- Tap Settings > General > Date & Time to check date and time are set correctly
- Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number. For, iPad, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime not working: Using iOS 10 and Above?
- Delete and then Reinstall the FaceTime App
- Tap and hold on FaceTime’s app icon until it starts jiggling, then tap the X to remove it
- To reinstall FaceTime, open the App Store, search for FaceTime and tap the cloud icon. FaceTime downloads and reappears on your home screen
- Add in your Apple ID and phone number credentials again to reactivate FaceTime
Using iOS 11 and Above? Try Offloading!
For folks using iOS 11, Apple offers a new feature called offloading that’s similar to delete. However, instead of removing the app and your data, offloading removes that app only but keeps all the apps documents and data.
To offload an app
- Go to Settings > General > Storage
- Wait for all the apps to show up in the list
- Scroll down the list of apps and locate FaceTime
- Tap FaceTime
- Choose Offload
- Restart your iDevice
- To reinstall, go back to Settings > General > Storage > FaceTime
- Select Reinstall
FaceTime Camera Not Showing You?
A few of our readers tell us that their iPhones cameras stop working while on FaceTime calls. In most cases, users can see their friends, but their friends cannot see them. Instead, your camera shows a black screen.
If you experience this problem while making FaceTime calls, close out all the suspended apps in the app switcher that have access to your camera by double pressing Home or swiping up the Home Gesture Bar and then swiping up on the App Previews of all apps that use the camera. Close FaceTime’s App Preview too! Then relaunch FaceTime and see if your camera now shows your beautiful face to your callers!
Missing FaceTime App?
- Update to the latest version of iOS
- Go to Settings > General > Restrictions and verify FaceTime and Camera are On. Disabling the camera disables FaceTime as well
- And if you are still having problems, try restarting your device or performing a forced restart
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and immediately release the Volume Down button. Then, press and hold the Side button until you see the Apple logo
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo