FaceTime, Apple’s one-on-one video calling feature, enables you to do video calls with another FaceTime user over a Wi-Fi connection. For most FaceTime users, FaceTime is relatively straightforward and just works. However, you may still experience problems and discover the error: facetime not working.
Unfortunately, FaceTime is not available in all countries (such as the United Arab Emirates). Further, with FaceTime, you make video and audio calls ONLY with another iPhone (4th generation or later), iPad (2nd generation or later), iPod Touch (4th generation), or Mac using either a WiFi or Cellular Data connection.
And of course, FaceTime only works with Apple products!
- 1 Quick Tips
- 2 1. Check Apple Servers
- 3 2. Toggle WiFi On and Off Or Switch To Cellular Data
- 4 3. Try an iMessage
- 5 4. Change Your DNS
- 6 5. Restart Your Device
- 7 6. Set Your iDevice’s and Mac’s Date & Time to Automatic
- 8 7. Turn Off All Restrictions
- 9 8. Using a Firewall on Your Mac?
- 10 FaceTime Not Working: Activating Problems
- 11 FaceTime Not Working: Tips for Making or Receiving FaceTime Calls
- 12 FaceTime Not Working: Using iOS 10 and Above?
- 13 FaceTime Camera Not Showing You?
- 14 Live Photos Not Working on FaceTime?
- 15 Group FaceTime Not Working?
- 16 FaceTime Not Recognizing Your Phone Number?
- 17 FaceTime Not Ringing When Somebody Calls?
- 18 Missing FaceTime App?
- 19 Reader Tips
Try These Quick Tips And Get FaceTime Working Again!
- Make sure Apple’s FaceTime Servers are up and running!
- Check your internet connection and maybe change your DNS
- Restart or force restart your device
- Check your Date & Time Settings
- For Macs, check your Firewall settings and ports
- Make sure you sign in with your Apple ID or check that your Apple ID is correct
- Toggle Airplane Mode on, connect to a WiFi network and try FaceTime again
- Verify your email and phone number listed in FaceTime’s Settings
- Toggle FaceTime off, wait 20-30 seconds, and toggle back on to refresh your connection to Apple’s FaceTime Servers
- Check that you do not have any Restrictions enabled
- Update your Date & Time to Apple’s Set Automatically setting or if already activated, toggle off and then back on again
- Delete or Offload FaceTime app and then reinstall
- If your camera shows a black screen instead of you, try closing all open apps and relaunch FaceTime
This article outlines basic FaceTime troubleshooting tips. For more in-depth learning, please select our Related Articles.
Using a Different iOS version?
- For iOS 12, check this article out
- See this article for problems with iOS 11 FaceTime
- And if you’re still using iOS 10, check out this article to fix your iOS 10 FaceTime problems
- How To Disable and Deregister iMessage and FaceTime
- Seeing the Message Error Occurred During Activation on Mac? Fix it today
- Troubleshoot FaceTime Activation Errors
- Is FaceTime Not Working on iOS 11? Hot-To Fix
- FaceTime Not Working in iOS10
- How-To Make FaceTime Audio calls with macOS and iOS
- Using FaceTime–It’s Easy!
Check Out Our iOS Specific Articles
- Why Is My FaceTime Not Working in iOS 12? How-To Fix It
- FaceTime Not Working in iOS 11, How-To Fix
- Is Your FaceTime Not Working in iOS 10? Fix it today
1. Check Apple Servers
Sometimes even Apple goes down. So it’s a good idea to check in with Apple’s System Status to see if there are any on-going service issues with FaceTime and associated services like iMessage and iCloud.
2. Toggle WiFi On and Off Or Switch To Cellular Data
Refresh your internet connection by disabling and then re-enabling WiFi. Go to Settings > WiFi and toggle it off. Wait 30 seconds and toggle it back on.
Alternatively, if using a device with LTE Data, go to Settings > Cellular and toggle Cellular Data off and on.
3. Try an iMessage
Ask someone to send you an iMessage before you try to FaceTime. This often helps Apple Servers, your router, and your iDevice to get things going!
4. Change Your DNS
- For iDevices, tap Settings > WiFi > YOUR NETWORK’S NAME > Configure DNS > Manual > Add Server > enter 220.127.116.11 and 18.104.22.168 > Save
- Make sure you delete your current DNS by tapping on the red minus sign and pressing Delete
- For Macs, click System Preferences > Network > Select YOUR NETWORK’S NAME > Advanced > DNS Tab > click the + button to add Google DNS, enter 22.214.171.124 and 126.96.36.199
- Click OK then Apply
- If you don’t like Google’s Public DNS, try OpenDNS or Cloudfare instead
5. Restart Your Device
A reboot often fixes these types of issues for Macs and iDevices. And if a restart doesn’t help, try a forced restart.
To restart a Mac
- Go to the Apple Menu > Restart (or Shut Down and then power up again)
Restart an iDevice
- For iDevices, press the power button until the slider appears, then slide to power off. Power up as normal
- To restart an iPhone X Series and devices without a home button, follow these instructions
- Press and hold the Side button and either volume button until the slider appears
- Drag the slider to turn your iPhone X completely off
- After your iPhone X turns off, press and hold the Side button again until you see the Apple logo
- For folks using iOS 11 and above, there’s another method via your Settings Menu
- Open Settings > General
- Scroll down and tap on Shut Down
- Power up after a rest period of 20-30 seconds
How-To Perform a Forced Restart on iDevices
- On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and quickly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
6. Set Your iDevice’s and Mac’s Date & Time to Automatic
- For iDevices, it’s best to turn on Set Automatically in Settings > General > Date & Time
- For Macs, go to System Preferences > Date & Time > select Set date and time automatically
Many FaceTime problems are due to incorrect dates or times on your devices.
If Apple Servers find a mismatch between your device’s date or time and FaceTime’s server’s time for your current location, FaceTime, iMessage, and other Apple services won’t work, and verification fails
7. Turn Off All Restrictions
If using any restrictions or parental controls on the device, turn these off temporarily, until you get FaceTime working again.
To check if Restrictions are Enabled
- Using iOS 11 and below, go to Settings > General > Restrictions
- With iOS 12 and above, go to Settings > Screen Time > Content & Privacy Restrictions
- For Macs. go to Apple Menu > System Preferences > Parental Controls
8. Using a Firewall on Your Mac?
Check that you enable the following ports for FaceTime when using a firewall.
Firewall Ports FaceTime
- 80 (TCP)
- 443 (TCP)
- 3478 through 3497 (UDP)
- 5223 (TCP)
- 16384 through 16387 (UDP)
- 16393 through 16402 (UDP)
FaceTime Not Working: Activating Problems
If you are unable to activate FaceTime, try the following:
- Make sure that you have an internet connection via WiFi or Cellular Data
- With a cellular data plan, you can use FaceTime without WiFi on an iPhone 4s or later and iPad (3rd generation or later)
- If FaceTime doesn’t activate on WiFi, try cellular. Or vice-versa if it won’t activate on Cellular, try WiFi instead
- Try to Reset All Settings. Go to Settings > General > Reset > Reset All Settings
- Removes WiFi passwords and any personalized iDevice settings
- Check for any Apple ID issues
- Make sure that your Apple ID lists your iPhone’s phone number and NOT a landline number (if you have one)
- Go to Settings > Apple ID Profile > Name, Phone Number, Email > Reachable At
- Edit information if necessary so your iPhone and email is listed
- Once updated, toggle FaceTime OFF and Back ON
- Make sure that you have a valid Apple ID. You can create a new Apple ID or go to your Apple ID account to make changes by visiting and using the “Manage your Account” part
- If you forgot your username or password, select the “Forgot Apple ID or password” link or visit Apple’s iForgot website
- Make sure that your Apple ID lists your iPhone’s phone number and NOT a landline number (if you have one)
- Tap Settings > FaceTime to see that Apple verified your email address. If your status is saying “verifying,” or stuck connecting (the spinning wheel); then try toggling FaceTime off and on (Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
See this in-depth article for more tips on troubleshooting FaceTime Activation Errors.
FaceTime Not Working: Tips for Making or Receiving FaceTime Calls
- Try turning FaceTime off and on again using the following (iOS: Settings > FaceTime OR FaceTime for Mac: FaceTime > Preferences)
- Make sure that the camera for FaceTime is not restricted Settings > Screen Time > Content & Privacy Restrictions (for older iOS, go to Settings > General > Restrictions)
- Tap Settings > General > Date & Time to check date and time are set correctly
- Make sure that you are using the correct method for calling the person. iPhone user: Use the phone number. For, iPad, iPod touch, or FaceTime for Mac user: Use the email address
FaceTime Not Working: Using iOS 10 and Above?
- Delete and then Reinstall the FaceTime App
- Tap and hold on FaceTime’s app icon until it starts jiggling, then tap the X to remove it
- To reinstall FaceTime, open the App Store, search for FaceTime and tap the cloud icon. FaceTime downloads and reappears on your home screen
- Add in your Apple ID and phone number credentials again to reactivate FaceTime
Using iOS 11 and Above? Try Offloading!
For folks using iOS 11, Apple offers a new feature called offloading that’s similar to delete. However, instead of removing the app and your data, offloading removes that app only but keeps all the apps documents and data.
To offload an app
- Go to Settings > General > Storage
- Wait for all the apps to show up in the list
- Scroll down the list of apps and locate FaceTime
- Tap FaceTime
- Choose Offload
- Restart your iDevice
- To reinstall, go back to Settings > General > Storage > FaceTime
- Select Reinstall
FaceTime Camera Not Showing You?
A few of our readers tell us that their iPhones cameras stop working while on FaceTime calls. In most cases, users can see their friends, but their friends cannot see them. Instead, your camera shows a black screen.
If you experience this problem while making FaceTime calls, close out all the suspended apps in the app switcher that have access to your camera by double pressing Home or swiping up the Home Gesture Bar and then swiping up on the App Previews of all apps that use the camera. Close FaceTime’s App Preview too!
Then relaunch FaceTime and see if your camera now shows your beautiful face to your callers!
Live Photos Not Working on FaceTime?
- To work, everyone on the call must use macOS High Sierra or iOS 11 to capture a Live Photo in FaceTime
- Live Photos is currently not a feature in iOS 12
- FaceTime Live Photos requires that you open your Photos app at least once before trying to take a FaceTime Live Photo
- Live Photos needs the Photos app to have a default library to work
- Check that all call members enable Live Photos on their devices.
- Go to Settings > FaceTime > Toggle ON FaceTime Live Photos
- For Macs, open FaceTime and go to FaceTime > Preferences and tick the checkbox next to “Allow Live Photos to be captured during Video calls”
When FaceTime’s Live Photo feature works, both you and the people you call receive a notification that a Live Photo was taken. Then, that Live Photo saves directly into your Photos library.
Group FaceTime Not Working?
If group FaceTime isn’ working, check out the tips in our article on troubleshooting FaceTime for iOS 12.
FaceTime Not Recognizing Your Phone Number?
- Go to contacts change your phone number from HOME to Phone then turned off FaceTime and turn back on
- Go to Settings > General Settings > Reset > Reset All Settings
- No data is lost, but WiFi passwords and personal setting preferences are reset
- Correct the area code on your Apple ID account
- Check that you don’t have any outstanding debts with the App Store, iTunes, or any Apple product/services
- Remove your SIM card, wait a few minutes, and replace. Or, put someone else’s SIM card in and see if FaceTime recognizes the email and phone number
- If another SIM works, you need a new SIM card. Contact your carrier
- Log out of all Apple services that require Apple ID and password
- Force Restart (holding Power & Home or Volume Down until Apple Logo appears)
- Log back into FaceTime with Apple ID
- Log out of all Apple services that require Apple ID and password AND reset your network settings (you lose all WiFi passwords so write these down first)
- To reset network go to Settings > General > Reset > Reset Network Settings
- Force Restart
- Log into your network
- Log into FaceTime
FaceTime Not Ringing When Somebody Calls?
If you see missed FaceTime calls, but did not hear a ring, check that “Push” is enabled in your Mail settings. Go to Settings > Passwords & Accounts (for older iOS, check Accounts & Passwords or Mail) and make sure that Fetch New Data is set to Push.
If enabled, toggle it off, wait a few seconds, and then toggle it back on.
Apple’s servers need to have a recent internet address for the “location” of your iDevice to work!
Look at these other settings when FaceTime doesn’t ring
- Check that your sound is up and that mute is not on via the side switch (if applicable)
- Take a look and see if do not disturb (DND) is enabled via Settings > Do Not Disturb
- If you want DND on, check that you allow calls from FaceTime
- Go to Settings > Do Not Disturb > Phone > Allow Calls From > Everyone or All Contacts
No FaceTime Notifications?
Go to Settings > Notifications > FaceTime > Allow Notifications
Missing FaceTime App?
- Update to the latest version of iOS
- Go to Settings > Screen Time > Content & Privacy Restrictions (for older iOS, go to Settings > General > Restrictions) and verify FaceTime and Camera are On. Disabling the camera disables FaceTime as well
- And if you are still having problems, try restarting your device or performing a forced restart
- For an iPhone X Series, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and immediately release the Volume Down button. Then, press and hold the Side button until you see the Apple logo
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- For an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo
- Some readers discovered that when they changed their Apple ID passwords and FaceTime worked! Remember to update all your devices with that new password–your Macs too and iTunes on a Windows PC