Are you trying to log into the iTunes and Apple Store but keep getting the error message “Verification Failed. There was an error in connecting to your Apple ID?” And you’re stuck with an Error Connecting Apple ID?
Follow These Quick Tips to Fix Apple ID Verification Failed. There was an error in connecting to your Apple ID
- Take a look at Apple’s System Status to ensure Apple Servers aren’t experiencing any issues
- Check that you’re connected to WiFi
- Try using a different WiFi network or switch to your cellular data network (and temporarily turn off WiFi)
- If using a public WiFi network or a WiFi network that’s limited or restricted like at your workplace, try using Cellular Data instead or use a personal hotspot
- If you own another Apple device like an iPad, iPod, or Mac, generate a verification code on that device to enter into the other device
- Use one Apple ID for all Apple Services or toggle off any services (like FaceTime, Game Center, and Messages App) that use a different Apple ID
- Set your Date & Time to Set Automatically
- Restart or force restart your iDevice
- Try logging out of your Apple ID and then logging back in
- Sign out of the Apple ID in Settings >iTunes & App Store, wait 30 seconds, and sign back in
- Go to Apple ID’s website and reset your Apple ID account password and try with this updated password
- Turn off any advertising (adblocker) or Content Blockers
- Temporarily disable any VPN
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- Getting a message to Update Apple ID Settings on iPhone, iPad, or Mac?
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- Change an Apple ID Email You No Longer Have Access To
- Create an Apple ID Without a Credit Card
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- How To Manage Your Apple ID and Other Account Details Using iOS 10.3, iOS 11 and Above
Why This Verification Error?
Several users find themselves stuck with this error on their iPhones from time to time. They try to connect to iTunes and Apple Store from their iPhone settings and instead see the error connecting Apple ID verification failed message. This message can be an annoying experience, and you might think that there is something wrong with your Apple ID.
Readers often see this message after a restore or iOS update. Usually, it means that your device is not allowing you to connect to Apple’s iCloud verification servers.
Most of the time, this problem occurs because of issues that are not related to your Apple ID. Here is how you can try fixing the problem on your own.
Check Apple’s System Status Site
Sometimes Apple Servers go down for maintenance, problems, or other reasons. So it’s a good idea to make sure the problem isn’t on Apple’s end before proceeding with any troubleshooting.
Visit Apple’s System Status page for your home country/region.
If you see any services listed with the yellow yield sign, there is an active issue on Apple Servers that they are attempting to resolve.
Tap on the service or press the plus sign (+) to learn more.
If the problem is with Apple, there’s nothing you can do other than wait.
How to correct Error Connecting Apple ID, Verification Failed
- Make sure WiFi is turned ON. Go to Settings > WiFi and toggle it on. If it’s already on, toggle it off, wait 20 seconds, and toggle back on. Also, make sure you connect to the fastest WiFi network available
- Disconnecting from WiFi frequently happens after an iOS update
- Try turning off WiFi and connect to your carrier’s cellular data network (charges may apply depending on data plan)
- If you’re using a public WiFi network (or a restricted network), try using Cellular data instead or connect your device to a personal hotspot, if available
- Generate a verification code from another Apple device that uses the same Apple ID by going to Settings > Apple ID > Password & Security and tap Get Verification Code
- You can also generate a verification code on your Mac in System Preferences > Apple ID > Password & Security (for older macOS, go to System Preferences> iCloud Settings > Account Details > Security)
- If you use multiple Apple ID accounts for iTunes, iMessage/Messages App, FaceTime, App Store, Game Center, and iCloud, sign in with a single Apple ID account for all services OR sign out (toggle off) of all services and then sign back into your main Apple ID. Multiple Apple ID accounts cause problems authenticating, especially after iOS updates
Additional steps for Error Connecting Apple ID, Verification Failed errors
Please try each of the steps in succession and check to see if the issue resolves on your iPhone
- There are times when this error shows up on your iPhone following an iOS upgrade. This error is sometimes the case with older iPhone models. For some reason, the system date and time settings on the device go out of sync. Check your iPhone Settings and make sure that “Set Date Time Automatically” is switched ON.
- Find this in Settings > General > Date & Time
- If it’s showing ‘Manual,’ please change it to automatic, restart your iPhone and then check if you can access the Apple Store or iTunes with your Apple ID
- Already on Set Automatically? Toggle this setting off and then back on
- If Set Automatically is grayed out, temporarily turn off Screen Time and try again
- Sometimes with most electronic devices that require credentials, simply logging out and logging back in does the trick.
- Tap on Settings followed by your Apple ID
- Choose iTunes and App Store
- Tap on your ID at the top of the screen and choose to Sign out
- Restart your iPhone
- Set up your Apple ID credentials again in Settings > Your Apple ID Profile. Try accessing the App Store now and see if it works for you
- Turn off any content blockers or ad blockers. These often interfere with accepting Apple’s Terms of Service. So try disabling any content blockers and see if this helps with verifying your Apple ID.
- Reset your network’s settings. Go to Settings > General > Reset > Reset Network Settings
- Resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.
- Before you reset your network’s settings, be sure to have your WiFi network name and passwords available for re-entry
- If you back up using iCloud, try toggling this off and on.
- Go to Settings > Apple ID > iCloud > iCloud Backup
- Toggle it off, confirm by pressing OK
- Turn iCloud Backup back on and confirm
- Finally, press Back Up Now to force a backup immediately
- As with many iDevice related problems, it goes without saying that the best course of action when faced with an error or a problem is to try a forced restart
- If you have an iPhone older than iPhone 7, press the Home button and the on/off button together for about 10 seconds or so till you see the Apple Logo on the screen. Once the device restarts, you can check to see if this error has been fixed when you access the Apple store
- On an iPhone 8 or later and iPad without a Home Button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power/Side/Top button until you see the Apple logo and the device restarts. For more instructions and details, check out this article for how to do a forced restart and proceed on models that don’t have a home button
We hope that one of these three easy steps fixed your issue around the verification failed error message. If you are still experiencing the problem, please contact Apple Support or try out the Genius Support at your local Apple store to get additional help.
- After updating my iOS, Somehow the settings for Date and Time to Set Automatically were toggled off! Toggled this setting back on and now everything works again!
- Larry believed he got the message that his Apple ID verification failed error because he was using the WiFi at work and thought it might be blocking certain WiFi connections. Larry created a hotspot on my his iPhone and he was then able to successfully connect to his Apple ID
- For me, the trick was turning off all VPN settings (look at Setting > VPN or Settings > General > VPN)
- Connect to iTunes instead and update or restore your iOS. Make sure you follow these steps:
- Power off iDevice
- Open iTunes on your computer
- Hold down the Bome button while connecting the lightning cable to your PC
- Try this on another device: Go to Settings > Apple ID > Password & Security and choose Get Verification Code. Enter that code in the device with the problem
- Rachel discovered she was unable to approve Apple’s iCloud Terms until she disabled Crystal, the content blocker she uses. Once Rachel did that, she was able to load and agree to the terms. And it worked instantly
- This worked for me:
- Go to Settings >iTunes & App Store
- Tap on your Apple ID at the very top
- Choose Sign Out
- Then sign back in
- For older iOS versions, try this method, it worked for me.
- connect via wifi
- Go to Settings >iCloud
- Click on your account
- Generate a verification code from another Apple device that uses the same Apple ID. On the other device, go to Settings > iCloud > Password and Security > Generate Verification Code (or Get Verification Code)
- Enter the verification code in the iDevice with the error
- If you use a VPN like OpenDNS or Cisco Umbrella, first disable it, then try your Apple ID again, and reinstall OpenDNS once everything works
- Yes, my date and time on my iPhone were wrong. Once I updated it to Set Automatically, verification worked!
- Try Resetting Network Settings, then try again by different Wi-Fi connections. Go to Settings > General > Reset > Reset Network Settings
- If you use iCloud Backup on your iDevice, turn it off temporarily. Then, try connecting to your Apple ID again. Once it works, don’t forget to re-enable iCloud Backup