Are you trying to log into the iTunes and Apple Store but keep getting the error message “Verification Failed. There was an error in connecting to your Apple ID?” And you’re stuck with an Error Connecting Apple ID?
Quick Tips
Follow These Quick Tips to Fix Apple ID Verification Failed. There was an error in connecting to your Apple ID
Take a look at Apple’s System Status to ensure Apple Servers aren’t experiencing any issues
Check that you’re connected to WiFi
Try using a different WiFi network or switch to your cellular data network (and temporarily turn off WiFi)
If using a public WiFi network or a WiFi network that’s limited or restricted like at your workplace, try using Cellular Data instead or use a personal hotspot
If you own another Apple device like an iPad, iPod, or Mac, generate a verification code on that device to enter into the other device
Use one Apple ID for all Apple Services or toggle off any services (like FaceTime, Game Center, and Messages App) that use a different Apple ID
Set your Date & Time to Set Automatically
Restart or force restart your iDevice
Try logging out of your Apple ID and then logging back in
Sign out of the Apple ID in Settings >iTunes & App Store, wait 30 seconds, and sign back in
Go to Apple ID’s website and reset your Apple ID account password and try with this updated password
Turn off any advertising (adblocker) or Content Blockers
Several users find themselves stuck with this error on their iPhones from time to time. They try to connect to iTunes and Apple Store from their iPhone settings and instead see the error connecting Apple ID verification failed message. This message can be an annoying experience, and you might think that there is something wrong with your Apple ID.
Readers often see this message after a restore or iOS update. Usually, it means that your device is not allowing you to connect to Apple’s iCloud verification servers.
Most of the time, this problem occurs because of issues that are not related to your Apple ID. Here is how you can try fixing the problem on your own.
Check Apple’s System Status Site
Sometimes Apple Servers go down for maintenance, problems, or other reasons. So it’s a good idea to make sure the problem isn’t on Apple’s end before proceeding with any troubleshooting.
If you see any services listed with the yellow yield sign, there is an active issue on Apple Servers that they are attempting to resolve.
Tap on the service or press the plus sign (+) to learn more.
If the problem is with Apple, there’s nothing you can do other than wait.
How to correct Error Connecting Apple ID, Verification Failed
Make sure WiFi is turned ON. Go to Settings > WiFi and toggle it on. If it’s already on, toggle it off, wait 20 seconds, and toggle back on. Also, make sure you connect to the fastest WiFi network available
Disconnecting from WiFi frequently happens after an iOS update
Try turning off WiFi and connect to your carrier’s cellular data network (charges may apply depending on data plan)
If you’re using a public WiFi network (or a restricted network), try using Cellular data instead or connect your device to a personal hotspot, if available
Generate a verification code from another Apple device that uses the same Apple ID by going to Settings > Apple ID > Password & Security and tap Get Verification Code
You can also generate a verification code on your Mac in System Preferences > Apple ID > Password & Security (for older macOS, go to System Preferences> iCloud Settings > Account Details > Security)
If you use multiple Apple ID accounts for iTunes, iMessage/Messages App, FaceTime, App Store, Game Center, and iCloud, sign in with a single Apple ID account for all services OR sign out (toggle off) of all services and then sign back into your main Apple ID. Multiple Apple ID accounts cause problems authenticating, especially after iOS updates
Additional steps for Error Connecting Apple ID, Verification Failed errors
Please try each of the steps in succession and check to see if the issue resolves on your iPhone
There are times when this error shows up on your iPhone following an iOS upgrade. This error is sometimes the case with older iPhone models. For some reason, the system date and time settings on the device go out of sync. Check your iPhone Settings and make sure that “Set Date Time Automatically” is switched ON.
Find this in Settings > General > Date & Time
If it’s showing ‘Manual,’ please change it to automatic, restart your iPhone and then check if you can access the Apple Store or iTunes with your Apple ID
Already on Set Automatically? Toggle this setting off and then back on
If Set Automatically is grayed out, temporarily turn off Screen Time and try again
Sometimes with most electronic devices that require credentials, simply logging out and logging back in does the trick.
Tap on Settings followed by your Apple ID
Choose iTunes and App Store
Tap on your ID at the top of the screen and choose to Sign out
Restart your iPhone
Set up your Apple ID credentials again in Settings > Your Apple ID Profile. Try accessing the App Store now and see if it works for you
Turn off any content blockers or ad blockers. These often interfere with accepting Apple’s Terms of Service. So try disabling any content blockers and see if this helps with verifying your Apple ID.
Reset your network’s settings. Go to Settings > General > Reset > Reset Network Settings
Resets all your network connection options and sets your device’s network settings back to the factory defaults. Clears your current cellular (if applicable) and WiFi networks including saved networks, WiFi passwords, and VPN settings.
Before you reset your network’s settings, be sure to have your WiFi network name and passwords available for re-entry
If you back up using iCloud, try toggling this off and on.
Go to Settings > Apple ID > iCloud > iCloud Backup
Toggle it off, confirm by pressing OK
Turn iCloud Backup back on and confirm
Finally, press Back Up Now to force a backup immediately
As with many iDevice related problems, it goes without saying that the best course of action when faced with an error or a problem is to try a forced restart
If you have an iPhone older than iPhone 7, press the Home button and the on/off button together for about 10 seconds or so till you see the Apple Logo on the screen. Once the device restarts, you can check to see if this error has been fixed when you access the Apple store
On an iPhone 8 or later and iPad without a Home Button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power/Side/Top button until you see the Apple logo and the device restarts. For more instructions and details, check out this article for how to do a forced restart and proceed on models that don’t have a home button
We hope that one of these three easy steps fixed your issue around the verification failed error message. If you are still experiencing the problem, please contact Apple Support or try out the Genius Support at your local Apple store to get additional help.
Reader tips
After updating my iOS, Somehow the settings for Date and Time to Set Automatically were toggled off! Toggled this setting back on and now everything works again!
Larry believed he got the message that his Apple ID verification failed error because he was using the WiFi at work and thought it might be blocking certain WiFi connections. Larry created a hotspot on my his iPhone and he was then able to successfully connect to his Apple ID
For me, the trick was turning off all VPN settings (look at Setting > VPN or Settings > General > VPN)
Connect to iTunes instead and update or restore your iOS. Make sure you follow these steps:
Power off iDevice
Open iTunes on your computer
Hold down the Bome button while connecting the lightning cable to your PC
Try this on another device: Go to Settings > Apple ID > Password & Security and choose Get Verification Code. Enter that code in the device with the problem
Rachel discovered she was unable to approve Apple’s iCloud Terms until she disabled Crystal, the content blocker she uses. Once Rachel did that, she was able to load and agree to the terms. And it worked instantly
This worked for me:
Go to Settings >iTunes & App Store
Tap on your Apple ID at the very top
Choose Sign Out
Then sign back in
For older iOS versions, try this method, it worked for me.
connect via wifi
Go to Settings >iCloud
Click on your account
Generate a verification code from another Apple device that uses the same Apple ID. On the other device, go to Settings > iCloud > Password and Security > Generate Verification Code (or Get Verification Code)
Enter the verification code in the iDevice with the error
If you use a VPN like OpenDNS or Cisco Umbrella, first disable it, then try your Apple ID again, and reinstall OpenDNS once everything works
Yes, my date and time on my iPhone were wrong. Once I updated it to Set Automatically, verification worked!
Try Resetting Network Settings, then try again by different Wi-Fi connections. Go to Settings > General > Reset > Reset Network Settings
If you use iCloud Backup on your iDevice, turn it off temporarily. Then, try connecting to your Apple ID again. Once it works, don’t forget to re-enable iCloud Backup
hello
I’ve tried all the possible steps and my phone is still saying verification failed.
I can not see terms and conditions
change passwords and security
my iCloud and find my id deactivated
I can not download apps from app store
Please help a very old person .Since upgrading to a more up to date setting as requested .New password .I keep getting the I tunes message almost continually .When trying to accept ,the app won’t accept my password .It spoils using my wonderful iPad to communicate and I just don’t want to use it .Thank you .
hello
I’ve tried all the possible steps and my phone is still saying verification failed.
I can not see terms and conditions
change passwords and security
my iCloud and find my id deactivated
I can not download apps from app store
I receive a “Verification Failed – An Unknown problem occurred” warning when I try to login in using my Apple ID password on my iPad Mini 2. Despite changing my Apple ID password twice, I continue to receive this notification. I tried AceThinker Fone Keeper and it help me to recover my account. Sometimes you need to lose all your data to recover your account but this is better than losing your entire account, besides you can easily sync your device to your iTunes backup.
When I try to sign in with my Apple ID password on my Ipad Mini 2, I get a “Verification Failed – An Unknown error occurred” message. I have changed my Apple ID password twice and I am still receiving this message.
Or instead of going through 4 pages to fix a login issue which has happened to me50 times I could atop using this ridiculously frustrating system and move to google android. Why do they not have this infuriating issues? Old man screaming on his lawn
None of these have worked , after 2 days of messing with this I have determined that Apple is following Windows at OS failures.
It amazes me that my iPhone shares this same account and I can update apps without issues but the iPad that shares the account cannot. I get the stupid verification error.
I agree, Apple used to be good, just like windows, and now it’s a total train wreck. The more stuff these tech companies add the slower and more difficult things get.
If you’ve come here because you just created a new iCloud account, your problem is probably the fact that you “purchased” the app in question from your old account, meaning that you can’t now update it with your new account. Simple delete + re-install should do in that case.
It’s the first time that I want insert my Apple ID in my iPad AppStore but It’s show me an error (there is a problem with the connection to Apple ID server) please help me what should I do . Thanks
Unable to sign in to Apple, accepts iCloud but get verification failed for past two days trying to sign in even tried to change password and unable . Cant do anything with my phone. Have always had hotmail & can’t download because won’t accept Apple ID.
Tried all these and still having issues. When I transferred everything to new phone I thought everything would go with it like all my passwords and now I can’t get into anything because of apple password
Hai this is very frustrating .
I bought an iPhone 12 Pro Max and I also own a iPhone 7 Plus . Both the phones are linked to same Apple ID . The problem occurred when I wanted to check if all my contacts are synced to both the phones but then I found that my iPhone 12 Pro only had 300 contacts and my 7plus had 550 contacts. I wanted to check if my iCloud is working or not I tried to log out and log in that’s when the problem started. I keep getting an error . When I logged back in it asked me to type the iPhone password of 7 plus and then my 12 pro max but then I says verification failed . I tied to reset network setting which work ,I tried changing Apple ID password and then my 12 pro max started to have the same problem as 7plus Apple ID verification failed . Even after entering my iPhone password correctly it doesn’t work on both the devices . I keep getting a pop up saying log in to you Apple ID . Which is really frustrating . I tried all the above solution but doesn’t work for me . I check the Apple system status but it has on unresolved issue regarding iCloud and sigh in . !
Please let me know if anyone is going through this issue . Or if a solution is found please let me know!
Tanks in advance
Bought a refurbished iPhone 6s I am trying to set up a new Apple ID account, when I get to the email verification part, I put code in and keep getting the same error message “an error occurred. We couldn’t save your changes”
Any advice please?
Got a refurbished Air2. No problem restoring everything….or so I thought. Some of the apps, including the iCloud are asking for a password to a very old and defunct Apple ID. The iPad itself runs just fine on the current Apple ID. How do I get around the old and defunct Apple ID to download the rest of the apps?
just means that those apps were downloaded using the previous owners apple id. you can uninstall them and reinstall and they’ll be under your apple id going forward
Hi
This problem is driving me crazy!
I have an iPhone 5s for the past several years and it seemed to be working well all these years
Just 5 days ago I had some sound issues and I thought I should update and restore it
Now I am unable to restore it as it says that this is not the Apple ID
An activation lock also appears
It is a fact that my son gave this phone to me and did use it for some days but I have checked with him and his I’d is not there and he also confirms that it is not being shown as a device on his present iPhone
I have tried most of the steps enumerated in your article but I keep getting the same reply
As regards the verification code you mention since I can’t even get the phone to open what use will it be?
Can you help?
Thank you
I can not sign out of my apple ID. Tried everything that I have found online, and I still get the Verification message. Would love to just reset the phone and start all over.
when I pull up my apple Id everything is in grey. Can not access anything.
I’m unable to verify my Apple ID?
Continue to receive an error message that my email doesn’t exist.
Yet it send the verification code to my email address.
What is the issue?
i have iphone 5s with updated iOS 12.4.8. its not signing in icloud , i could not download any application. while connecting icloude showing error as “could not connect to server”. i hav tried several times to connect to cloud but not signed in
If you are trying to connect with a device that is no longer being supported by apple.
Instead of them telling you the truth, they simply say you could not connect to the server.
Real nice huh.
O bought a IPhone XR and i am trying to set it up and transfer from my old phone , a IPhone 6s plus. got as far as the apple ID and when i hit next i get verification failed there was an error connecting to the apple ID server
i keep trying to connect imessage and facetime on my mac and iphone, but it never works and they are both updated and it always says an error occurred during activation. help?
I am trying to setup a new ipad gen7 with 13.5. Setup seems to be ok but has 2 notifications to update apple id settings. I am trying to use same id as my wife’s iphone 11 with 13.5. I put in the apple id password no problem then asks for ipad passcode( same as iphone). I put in ipad passcode no problem. Then it asks for iphone passcode. I try to input passcode and receive “verification failed” There was an error verifying the passcode of your phone”. Any ideas??
I contacted Apple on 03/27 for an account recovery for a forgotten password and then I received an email stating I would be contacted on 04/13 at 12:00 GMT which was 6:00 AM local on a Sunday morning.
The phone message stated to go to Apple/recovery to reset the password.
I have this issue with apple id failed to connect to server on my original ipad air. Tried the following w/o success, hard reboot, reset network, changed the time (auto to manual then back to auto), plugged into computer and update IOS via itunes, restored to factory setting via itunes. I am running out of ideas. My wife suggested that maybe it’s a hardware (wifi chip) issue preventing me to connect to internet. I guess that’s possible, but that’s so rare.
Have an unverified email on iCloud.
Cannot delete it or verify as cannot access the email.
Tried to reset my password with Apple using security questions tells me enter my date of birth I enter it and it tells me it doesn’t match the records. Tried to have email sent but automatically returned
Tried to create a new Apple ID and was successful but now iPad is telling me it requires activation lock.
Can not access the iTunes account nor continue set up of my iPad
If your iPad is asking for the previous Apple ID information to unlock it via iCloud activation lock, you need to first recover that Apple ID information so you can remove that lock. To do so, you’ll need to follow the steps below to recover your previous Apple ID.
Go to appleid.apple.com and choose Forgot Apple ID or password. Provide as much information as you can, then start the account recovery waiting period.
I ‘ve just bought I phone 11 Pro and I can’t log in with our Apple ID. The comments said fail verification error connection with Apple server, please advise how to fix it
First, log in to your Apple ID using another device or a computer and a web browser like Safari. Check your Apple ID account information and make sure that everything is up to date, especially your billing address, payment method, and so forth. Correct any information as needed.
Once done, close all open apps on your iPhone 11 Pro and then restart it.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for any other open apps
Once you restart, go to Settings > iTunes & App Store and sign into the same Apple ID there first. Once signed in, try again to sign in at Settings > Apple ID.
I forgot my password on my new mac book air. I wanted to reset it but its always shows “There was an error connecting to the apple ID server” all the time even connected to strong wifi connection. Pls help anyone with a knowledge of this kind of trouble.
Having the same issues as the other Richard, but just can’t come right. To be honest I am tired of Apple problems which occur every year and despite following all instructions I always have hassles and have now created different IDs following the steps given. Think I will switch to Samsung – they seem to offer a far more user friendly product. I give up!
My iPhone 7 was automatically updated on Christmas Eve and it has taken me 40 hours to be able to sign in again. I had to resent my password 6 times before I could get back in. I missed some personal messages over Christmas. This was unacceptable.
How did you finally fix it? I’m going on a week of no iMessage or FaceTime :// I feel like i’ve tried all the above and no luck and countless hours on the phone with apple support
The verification code won’t work on my ipad. I recieved 3 verification codes at three different times and tried all three. No luck. Now I am being told that too many verification codes,try back later. I can not to go into my settings or move on go on any further.
Help!
I changed my mobile number that was registered with iCloud mail. Now I am trying to sing in but message shows failed verification. And I cannot changed also mobile number. Every time I am trying to login it shows that verification code sent to regestered mobile… but that mobile I’m not using. Please help me.
And I am trying to make new account iCloud . Message show try later
I had an iPad that I bought used, it was Factory Reset when I got it. I initially set the thing up, using my same AppleID I used on all my devices. Then, I changed my password, and found that the iPad could no longer connect. I tried different networks, iOS updates, hooking it to iTunes and doing a restore, nothing worked. Finally, I did another Factory Reset (again, using iTunes) and a restore. It worked finally when after I did that, I switched to my downstairs network and tried my new password – again (like the 1,000th time). Finally!
I have tried everything to be able to sign in on my iPhone. Time is fine, servers look good, have changed the internet connection (4G and Wifi) – no help, I don’t use a VPN.
I signed in to my iCloud on my Mac and changed the password and clicked to sign out of all devices.
It looks like my phone is still half signed in if that’s possible.
I have a notification that says “Update Apple ID Settings” which brings up the “Verification Failed – can’t connect to server” message.
If I click my account name in settings then – I can open iCloud and change the settings, but if I click iTunes and App Store it says “You are signed in to iCloud as *email address* (correct). If you are not *name* then use a different Apple ID with iTunes and App Store…Continue…Not *name*…Cancel. If I then try to Continue there is a seemingly endless loading cog that just spins.
Eventually, I get the login popup – put in my credentials and I get the same error – Cant connect to Server, etc.
Can anyone help as I now can’t update apps that are seriously affecting my usage of the phone?
Lastly – I can’t sign out of the Apple ID either. The “Sign Out” button at the bottom of the Apple ID section is settings does nothing when pressed.
Sorry to hear about all these frustrations with signing in/out of your Apple ID and getting stuck with that Update Apple ID Settings nag.
Let’s try this:
1) Force close all open apps
2) Reset your network settings
3) Once restarted, connect to your network and enter the ID/password again–if you have a different network, try connecting to that–a few folks had better luck connecting to another WiFi network
4) Try again
If that still doesn’t work, contact Apple Support or set-up an appointment at your local Apple Store (these are always at no cost to you.)
I am having the same problem but whenever i try to connect to wifi after putting in the password it says “Unable to join the network *****” when every other device in the house is connect just fine
I had this issue recently with my iPad after resetting it , which resulted in me having trouble downloading apps from the App Store and viewing my purchases and downloads.
The only way to resolve this issue is to connect your device to an alternative internet connection.
The problem stems from poor internet speed.
I had to use my data to login into my Apple ID account on my iPad.
I first set up a hotspot from my iPhone using my DATA connection, then I disconnected my iPad from my wifi connection and connected it to the hotspot.
When I logged into my Apple ID it was successful and the problem was resolved.
I am having issues with adding my new Apple Card as my default payment method. The card shows up on my list of cards but if I check mark it to add it as my default payment method I get “unexpected error” “ok”. I have a new phone on order, and they have tried everything they know to try so far. Has anyone had this issue?
Let’s try modifying via your Apple ID settings instead of the Wallet app.
Tap on the Settings app > Apple ID > choose Payment & Shipping
Enter your Apple ID password if requested
Tap Edit (if edit is grayed out, then your payment is tied to a Family Sharing account so you cannot change it)
Tap and hold on your Apple Card and move it to the top of the payment list
Tap Done
I don’t know how to thank you. After 3 days I finally did it following your steps. Things that helped me were : Turning on location services, set date and time automatically, set the region ( I don’t know why it was Usa while I’m in Albania and finally tried to connect from another internet connection. Hope it helps others too. Thanks a lot again !
Have 3 new Sprint iPhone 11 Pro Max phones to activate. First one took FOREVER to move data over from old phone because Apple can’t verify my Apple ID because it can’t connect to the Apple ID server. Trying the second phone; same issue. This is ridiculous. Have to enter the password dozens of times until it finally works. Why do I keep buying Apple products???
When I request a password reset, Apple system sends the reset to an email address with a different domain than my sign in email address. How can I get Apple to send the rest to my sign in address?
When I try to reset it by having Apple send me a reset email, the notice that an email is being sent to me states that the email is being sent to me at “r•••••@i•••••.com”.
As can be seen from looking at my email, the domain does not start with “i” and I have never had an email that started with “i”.
It looks to me like my Apple identity has been stolen, but I cannot find any method of retrieving my Apple account. Help, please.
Sorry to hear that you suspect your Apple ID was stolen. Please take a look at the steps outlined in this Apple Support article on how to address a compromised Apple ID.
If you cannot access your Apple ID at all or the email associated with it, it may be difficult or nearly impossible to retrieve that Apple ID. If that’s the case, we recommend you contact any credit cards or debit cards associated with your Apple account and make them aware of the situation as soon as possible.
Sorry that you are seeing this issue–it’s likely related to Apple Servers on high demand with the iOS 13 update just released.
Close all open apps, then restart your iPhone or iPod, and then, with no other apps open try to sign in with the Apple ID again.
How to close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open or suspended apps
I’m sorry you are still seeing that error–it is indeed frustrating.
First, take a look at all your Apple services like the iTunes & App Store, iMessage, FaceTime—are they signed in with an Apple ID or not? If signed in, check that the Apple ID listed is the same as the one you’re trying to sign into.
Is there another WiFi network you can connect to? We suggest restarting your device and then connecting to that new WiFi network and then trying to verify your Apple ID.
If nothing still works, contact Apple Support–it’s possible there is something blocking your access to that Apple ID.
On iPhone 6s apple will not let you use a favorite passcode you used before, this will keep that apple id warning from going away. Passcode screen frozen, in the process of fixing apple id settings area warning.
Apple is not accepting the passcode but showing no error message just a frozen screen, and this stopped the id sign-in verification steps, that would clear the apple demand to sign in verify because no error when passcode screen freezes.
Yes, Apple will not let you use a favorite passcode you used before, and it kept freezing my update apple ID sign-in window after restore from icloud.
Hard-pressed to remove the red number 1 warning in settings.
Now, these who always suggest losing a whole day to backup, etc, wipe install from icloud or Itunes the steps did not work at all, all you need to do is turn off passcode Or change it to the one you never used.
Not one of these fix specialists multiple websites suggested that first or second or third, God bless them
Hi I have just restore my iPhone backup unto my new iPhone XR device.
I don’t seem to be able to access my Apple-id now.
Tried all the steps above but nothing seems to work for me.
Please help
I can’t unlock my icloud account because of my mail cant connect to the server to follow the direction how can i verify my identity to unlock my locked account
It’s been months now with no help from iPhone. I can’t download any app cause it keeps denying it. My phone has turned into any other phone just because I now use it for called and nothing more
Try creating a new Apple ID on a computer using a different email address than your current Apple ID.
You should then be able to sign in to the iTunes & App Store using this different Apple ID and download apps to your iPhone while retaining your main Apple ID for things like iMessage and FaceTime.
Hi, I have been having an issue with my Apple iPhone for the past two hours.
At first, my ring tone went off but only the time would show up (there were no notifications indicating why it was going off).
It shut down without my control and stayed black.
It was on 100% on the charger so it could not have died.
It then showed the black and white apple logo for a good 30 minutes before cutting back on.
When it cut back on it deleted my contacts and my downloaded apps are not working.
I believe I got signed out of my Apple ID and I’ve tried to sign back into my Apple ID to verify my account but that is not working either even though I used the right username and password (I checked on the Apple website by logging into my account).
It would be highly appreciated if you could please tell me what I can do to solve this issue.
It sounds like your iPhone might have updated its iOS overnight There is an Automatic Updates function that Apple turns on by default now which installs downloaded iOS updates when the iPhone is on its charger and connected to WiFi.
Could that be possible?
Checking Apple’s System Status, there were some issues over the past day which might explain why you were unable to sign into your Apple ID successfully on your iPhone.
What we suggest is closing all open apps and then powering off your iPhone, waiting a few minutes, then powering back on. Once booted up, if your device still is signed out of your Apple ID, try signing back into your Apple ID using Settings > Apple ID.
How to close apps
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps until the app switcher is empty–all you see is the home screen
If these steps don’t work, contact Apple’s Apple ID support team–let them know you are having an issue with your Apple ID on your iPhone.
If you use two-factor authentication, use another trusted device or phone number and try to unlock your Apple ID using that other device (must have same Apple ID). Or if you have a recovery key, enter that number to regain access to your account.
If none of these options work or are available, we suggest you contact Apple’s Apple ID Support team for further assistance–they might have placed it on lockdown if they suspect the Apple ID was somehow compromised.
We have mobile data from Bouygues SFR and Freefr but Wifi here in the middle of Paris is too congested to even access WiFi particularly in our arrondissement where extremely wealthy individuals and corporations eg like Thales are next doors literally and block all access with the power of their equipment.
This is a growing problem for domestic users.
We have requested wireless access to local towers surrounding us without using service routers but have been refused so how do we comply with your impossible demand to connect to WiFi when apparently your largest clients do not allow access for hundreds of next door domestic users.
I am having trouble removing error message “” vitrification failed when I try to confirm iPhone passcode . I try sing out and in on iCloud still not working please help.
I’m trying to set up my husband’ new 3rd gen iPad Air.
I originally started by placing his iPhone next to iPad – but when trying to set it up as a new device it fails with his AppleID (Verification Failed. There was an error connecting to the AppleID server.).
I even went as far as connecting it to iTunes and resetting to factory settings and setting up everything manually.
It connects to wifi and shows that it is connected, however, I still get this error.
I even tried to select “Restore from iCloud backup” and it acts like it isn’t connected to wifi – however, I validated that it is).
Apple system status shows everything in green.
I’m at a loss here (and 3 hours lost out of my day on Father’s Day). Anyone got ideas?
Sorry about all this trouble and lost time on father’s day! Certainly no fun.
It sounds like there might be an issue with your husband’s Apple ID–it could be as simple as needing to accept new terms and conditions or an address that has an error, and so forth.
To check if that’s the case, have your husband log into his Apple ID account page using a computer and try to sign in with his Apple ID.
If he can sign in, check and verify all information for his address, phone number, trusted phone numbers (always have two numbers listed–his iPhone and another family phone), and so forth. Make any corrections, if necessary.
If you can’t sign in, follow the steps provided there to reset his Apple ID account password.
When you update an Apple ID’s password, you also need to update other devices (macs, AppleTV, Apple Watch, iPad, iPod) and services, including:
iTunes and App Store
iMessage
FaceTime
Find My iPhone app
Apple Books
Hope it works after checking in with your husband’s Apple ID account information!
i have problem sign in in i tunes ,verification failed ,there was an error connecting to the apple id server but i have my account appl id and password correct, any help please.
Thank you for this! I tried all steps and nothing worked, until I noticed I needed a software update on the phone (6S). Did it while plugged into my computer. Fixed it.
Hello there,
I am using iPhone SE IOS 12.1.2
My problems arise on the day I am upgrading my software (i.e. 27 December 2018.
My problems are:
1. “Verification failed, there was an error connecting to the Apple ID server” This pop up when I try updating Apple ID settings.
2. I am signing out from iTunes & App Store but could not sign in again anymore as it shows the same pop-ups that I mentioned in my point no 1.
3. My third problem is that I cannot open App Store as it always said: “cannot connect to App Store”.
4. The same pop-ups came when I try signing out my ID from the phone and also signing in and out for iCloud.
5. Lastly, I cannot open apple support website in my safari browser to ask them what to do, how to do and all.
I had the same problem. For me, it worked disabling the wifi and connecting it again. I also disabled and re-abled the time and date automatic setting. After this, I forced a reboot and it worked again.
I accidentally unlinked my device from my apple id during the password change, now this “verification failed” always pops up and I cannot connect to iTunes even if I entered the correct password.
When you see one this type of alert,go to Apple’s iForgot website to unlock your account with your existing password (or if needed, reset your password.)
If you already tried this, Apple places a hold on your Apple ID for 24 hours, just in case your account has been hacked or compromised. Try again the next day–make sure it’s been at least a full 24 hours before trying.
If you still can’t get your Apple ID to work, contact Apple Support and let them know you have an issue with a Disabled Apple ID.
Hi, I accidentally removed my device from my apple id, It happened when I recently changed password of my id using an android device due to security issues. Problem is when I tried to connect to itunes, “verification failed” continue to pop up. Any help will be appreciated very much. Thanks
I set up a new icloud account using my macbook. Signed out of apple id from game center on my iphone and signed in using the new id. Then I signed out of that new id on my macbook and tried to sign back in using my regular id. Now there is a verification error across all my apple devices. I can’t sign in anywhere. When I enter my password, it shows a verification error. How do i sign back in?
I had similar issue. Initially, I was able to sign into my icloud account, but I changed my phone location. Later, I keep getting notification to agree to the new Terms and Agreement which never comes up. After much trouble, I was able to resolve the “Can’t connect to server” message by changing my location back to the original location of setting up my iphone account and that was all…. Hope this helps.
I followed these three instructions to a T and it did not help. While I was in settings I noticed that my WiFi was still turned off from our recent weekend camping. I turned WiFi back on, it connected and then I was able to verify my password. All I had to do was turn my WiFi on and it did the trick. Might want to try this step as well by going to Settings > WiFi > and make sure it’s turned on. I’m not sure if it needs to be connected or not since mine automatically connects.
Sorry to hear about this issue with your Apple ID and mobile internet. Please check this setting: Settings > Cellular > Cellular Data Options and look at Enable LTE. If it says Off, switch it to Voice & Data or just Data. If it’s enabled, try using a different setting.
Once you make any change, power off your device and then power back on.
Hi,
iPhone 7plis iOS 11.4
While on wifi I am able to login into AppleID and change all settings. But while I am under mobile coverage, I am not able to login into AppleID, cannot access Find my Phone, cannot see the apps under Mobile data.
Can you please help to resolve.
my internet connection works while on mobile coverage… for eg Safari works fine. Changing the date/time on Airplane mode worked fine.
Great post. This is gonna help most of the users facing this problem. I’m providing an alternative solution. Go to your settings and enter iCloud and ask for a verification code which will get generated. Use the same ID on another device and ask for a code again. Now put that code on the device which showed the error.
I was getting a server error right after installing the latest update 11.3.1. I had to skip logging in with my Apple ID and went into my settings. I had to approve the new iCloud Terms before I could even access my iCloud and Apple ID settings specifically. But the terms wouldn’t load. All I had was the spinning icon and it was taking minutes to load. I force quit and went back into my settings and disabled Crystal, the content blocker. Once I did that and tried loading the new terms again, it worked instantly. I approved the new terms, was able to access my iCloud settings, and re-enabled Crystal.
Crystal ALWAYS blocks stuff like this after an update. It’s ridiculously annoying.
Thanks for letting us know what worked for you in verifying your Apple ID. That’s a great tip! We’ll share it with our readers in our Reader Tips section. Thanks again for sharing! Awesome and appreciated.
Please charge your iPad using the original charger & cable, if available, for at least 6 hours and plug into a wall outlet NOT a computer or USB port. Leave it charging and don’t use. Then, after charging for at least 6 hours, perform a forced restart by pressing and holding both the HOME and POWER buttons at the same time. Keep holding down both these buttons until the Apple logo appears on screen, then release.
If that didn’t help, connect your iPad to a computer with the latest version of iTunes installed (Mac or PC.) It doesn’t have to be your personal computer, it can be anyone’s computer provided iTunes is installed. See if iTunes recognizes your iPad. If so, follow any on-screen instructions. If iTunes asks you to update, please backup your iPad using iCloud or iTunes and then update.
Keep us posted and let us know if your iPad continues to give you trouble!
Yekeen Khalid says
hello
I’ve tried all the possible steps and my phone is still saying verification failed.
I can not see terms and conditions
change passwords and security
my iCloud and find my id deactivated
I can not download apps from app store
[email protected] says
Please help a very old person .Since upgrading to a more up to date setting as requested .New password .I keep getting the I tunes message almost continually .When trying to accept ,the app won’t accept my password .It spoils using my wonderful iPad to communicate and I just don’t want to use it .Thank you .
David Knowles says
None of the above solved my problem, but I did find the solution.
My work systems require a proxy file by proxies>Automatic Proxy Configuration. When I removed this reference, the problems were resolved
mahder mesfin says
hello
I’ve tried all the possible steps and my phone is still saying verification failed.
I can not see terms and conditions
change passwords and security
my iCloud and find my id deactivated
I can not download apps from app store
AkiCha says
I receive a “Verification Failed – An Unknown problem occurred” warning when I try to login in using my Apple ID password on my iPad Mini 2. Despite changing my Apple ID password twice, I continue to receive this notification. I tried AceThinker Fone Keeper and it help me to recover my account. Sometimes you need to lose all your data to recover your account but this is better than losing your entire account, besides you can easily sync your device to your iTunes backup.
Leanne says
Trouble connecting to Apple server. This information fixed it. THANK YOU!!!
Chris Meade says
Cannot log into my Apple account.
The phone number the reset message is sent to was stolen how do I solve this?
Artur says
I cannot access my old apple id I need to recover my data desperately
Zuriel Zambonino says
When I try to sign in with my Apple ID password on my Ipad Mini 2, I get a “Verification Failed – An Unknown error occurred” message. I have changed my Apple ID password twice and I am still receiving this message.
Gillian says
I can’t get in to my iPad at the moment so can u advise me pls thankyou
Andrew kosow says
Or instead of going through 4 pages to fix a login issue which has happened to me50 times I could atop using this ridiculously frustrating system and move to google android. Why do they not have this infuriating issues? Old man screaming on his lawn
Mark Ellis says
None of these have worked , after 2 days of messing with this I have determined that Apple is following Windows at OS failures.
It amazes me that my iPhone shares this same account and I can update apps without issues but the iPad that shares the account cannot. I get the stupid verification error.
Rachel says
I agree, Apple used to be good, just like windows, and now it’s a total train wreck. The more stuff these tech companies add the slower and more difficult things get.
Selena Romero says
i hove an iphone 11 recently lost it and found it i keep trying to get a verification code but i no longer have the trusted device or phone number
anna wierzbicka says
I forget my password in setting
Marnix says
If you’ve come here because you just created a new iCloud account, your problem is probably the fact that you “purchased” the app in question from your old account, meaning that you can’t now update it with your new account. Simple delete + re-install should do in that case.
Richard Menasian says
I have two perfectly good iPads that I can’t even download a game of solitaire on because they are no longer supported by Apple.
Sorya says
It’s the first time that I want insert my Apple ID in my iPad AppStore but It’s show me an error (there is a problem with the connection to Apple ID server) please help me what should I do . Thanks
Elizabeth D Uli says
Unable to sign in to Apple, accepts iCloud but get verification failed for past two days trying to sign in even tried to change password and unable . Cant do anything with my phone. Have always had hotmail & can’t download because won’t accept Apple ID.
Carla stevens says
Tried all these and still having issues. When I transferred everything to new phone I thought everything would go with it like all my passwords and now I can’t get into anything because of apple password
Felix Yaw Fynn says
How can i fix my apple store been disabled
THOMAS L FARNEY says
Still cannot, as everything requires Apple verification, a repeat of what I entered to start the migration process
Deepesh says
Hai this is very frustrating .
I bought an iPhone 12 Pro Max and I also own a iPhone 7 Plus . Both the phones are linked to same Apple ID . The problem occurred when I wanted to check if all my contacts are synced to both the phones but then I found that my iPhone 12 Pro only had 300 contacts and my 7plus had 550 contacts. I wanted to check if my iCloud is working or not I tried to log out and log in that’s when the problem started. I keep getting an error . When I logged back in it asked me to type the iPhone password of 7 plus and then my 12 pro max but then I says verification failed . I tied to reset network setting which work ,I tried changing Apple ID password and then my 12 pro max started to have the same problem as 7plus Apple ID verification failed . Even after entering my iPhone password correctly it doesn’t work on both the devices . I keep getting a pop up saying log in to you Apple ID . Which is really frustrating . I tried all the above solution but doesn’t work for me . I check the Apple system status but it has on unresolved issue regarding iCloud and sigh in . !
Please let me know if anyone is going through this issue . Or if a solution is found please let me know!
Tanks in advance
Michelle says
Bought a refurbished iPhone 6s I am trying to set up a new Apple ID account, when I get to the email verification part, I put code in and keep getting the same error message “an error occurred. We couldn’t save your changes”
Any advice please?
G. Grimes says
THANK YOU! I was getting very frustrated. I did the “verification key” thing, and now my MacBook Air is connected to my phone. Thank you, again!
SingingEvergreenMom says
Got a refurbished Air2. No problem restoring everything….or so I thought. Some of the apps, including the iCloud are asking for a password to a very old and defunct Apple ID. The iPad itself runs just fine on the current Apple ID. How do I get around the old and defunct Apple ID to download the rest of the apps?
apple gu y says
just means that those apps were downloaded using the previous owners apple id. you can uninstall them and reinstall and they’ll be under your apple id going forward
Sharon says
Cant reset a new account keep getting sever error when I go to forgot I’d n password my little one need it for school work apple is vert fustraining
rashik raj says
thank you so much
Pande says
Hi
This problem is driving me crazy!
I have an iPhone 5s for the past several years and it seemed to be working well all these years
Just 5 days ago I had some sound issues and I thought I should update and restore it
Now I am unable to restore it as it says that this is not the Apple ID
An activation lock also appears
It is a fact that my son gave this phone to me and did use it for some days but I have checked with him and his I’d is not there and he also confirms that it is not being shown as a device on his present iPhone
I have tried most of the steps enumerated in your article but I keep getting the same reply
As regards the verification code you mention since I can’t even get the phone to open what use will it be?
Can you help?
Thank you
Dana says
I can not sign out of my apple ID. Tried everything that I have found online, and I still get the Verification message. Would love to just reset the phone and start all over.
when I pull up my apple Id everything is in grey. Can not access anything.
Simon Haining says
I’m unable to verify my Apple ID?
Continue to receive an error message that my email doesn’t exist.
Yet it send the verification code to my email address.
What is the issue?
Umberto Kerouac says
The easiest fix for this:
CHECK YOUR DATE AND TIME ARE CORRECT!!!
Not even mentioned…
Jessica J DeFreitas says
Correcting the time fixed my issue IMMEDIATELY!!!
Christy says
OMG! Thank you so much I have been racking my brain for hours and reading and trying everything. Tried this fixed. HERO! 🙂
happy gasefete says
verification failed…..how do i solve this problem??
fernando dominguez says
i cant finish setting up my iphone 7 plus becouse of apple id verification problem
SUDEEP says
i have iphone 5s with updated iOS 12.4.8. its not signing in icloud , i could not download any application. while connecting icloude showing error as “could not connect to server”. i hav tried several times to connect to cloud but not signed in
Richard Menasian says
If you are trying to connect with a device that is no longer being supported by apple.
Instead of them telling you the truth, they simply say you could not connect to the server.
Real nice huh.
Rita says
The message on my iPhone 6 screen reads: Authentication Failed. A server error occurred. OK. How do I resolve this please?
fayye says
I am trying to sign into my FaceTime and iMessage and its saying verification error. This was after I updated my Mac book air
Swan says
Very helpful. And for (there was a problem connecting to the server) make sure to do (Settings-cellular-setting on)
farokh says
THANK YOU…..THANK YOU….THANK YOU
Settings>Cellular>scroll down and again>Settings icon> Enable WLAN & Cellular Data
Gary Montgomery says
All of the sudden my apple i7 said that my apple ID and password don’t exist how do i fix this.
Michael Melcher says
O bought a IPhone XR and i am trying to set it up and transfer from my old phone , a IPhone 6s plus. got as far as the apple ID and when i hit next i get verification failed there was an error connecting to the apple ID server
jaclyn says
I did all those things and I”m still getting the same verification failed message on all my devices
Austin says
We tried many things to sign into the App Store but keeps saying verification failed and that it fails connecting to the apple server.
lila says
i keep trying to connect imessage and facetime on my mac and iphone, but it never works and they are both updated and it always says an error occurred during activation. help?
Scott Rogers says
I am trying to setup a new ipad gen7 with 13.5. Setup seems to be ok but has 2 notifications to update apple id settings. I am trying to use same id as my wife’s iphone 11 with 13.5. I put in the apple id password no problem then asks for ipad passcode( same as iphone). I put in ipad passcode no problem. Then it asks for iphone passcode. I try to input passcode and receive “verification failed” There was an error verifying the passcode of your phone”. Any ideas??
John says
Samsung rules…..apple is overpriced…..my Samsung does circles around (CR) Apple
Martha Neidig says
I contacted Apple on 03/27 for an account recovery for a forgotten password and then I received an email stating I would be contacted on 04/13 at 12:00 GMT which was 6:00 AM local on a Sunday morning.
The phone message stated to go to Apple/recovery to reset the password.
No luck. Please Help.
Kris says
I saw this message on my phone and I noticed my WiFi is not connected.
When I connected to an available WiFi network, the error message disappeared.
Bret Wery says
Thank You! It was because Location Services wasn’t turned on! Easy fix!
Alex Phan says
I have this issue with apple id failed to connect to server on my original ipad air. Tried the following w/o success, hard reboot, reset network, changed the time (auto to manual then back to auto), plugged into computer and update IOS via itunes, restored to factory setting via itunes. I am running out of ideas. My wife suggested that maybe it’s a hardware (wifi chip) issue preventing me to connect to internet. I guess that’s possible, but that’s so rare.
Erin Murphy says
Have an unverified email on iCloud.
Cannot delete it or verify as cannot access the email.
Tried to reset my password with Apple using security questions tells me enter my date of birth I enter it and it tells me it doesn’t match the records. Tried to have email sent but automatically returned
Tried to create a new Apple ID and was successful but now iPad is telling me it requires activation lock.
Can not access the iTunes account nor continue set up of my iPad
Elizabeth Jones says
Hi Erin,
If your iPad is asking for the previous Apple ID information to unlock it via iCloud activation lock, you need to first recover that Apple ID information so you can remove that lock. To do so, you’ll need to follow the steps below to recover your previous Apple ID.
Go to appleid.apple.com and choose Forgot Apple ID or password. Provide as much information as you can, then start the account recovery waiting period.
If you already tried this method, contact Apple’s Apple ID Security Support team in your home region/country for next steps.
Larry Bartolotti says
I was getting verification failed error because I was using my works wifi and it was blocking my internet and any connections.
I created a hotspot on my personal iphone and and the problem went away.
Ari says
I ‘ve just bought I phone 11 Pro and I can’t log in with our Apple ID. The comments said fail verification error connection with Apple server, please advise how to fix it
Elizabeth Jones says
Hi Ari,
First, log in to your Apple ID using another device or a computer and a web browser like Safari. Check your Apple ID account information and make sure that everything is up to date, especially your billing address, payment method, and so forth. Correct any information as needed.
Once done, close all open apps on your iPhone 11 Pro and then restart it.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for any other open apps
Once you restart, go to Settings > iTunes & App Store and sign into the same Apple ID there first. Once signed in, try again to sign in at Settings > Apple ID.
Akram says
I have put data many times but my iPad shows an error to connect to the Apple ID server what’s the problem
Niel says
I forgot my password on my new mac book air. I wanted to reset it but its always shows “There was an error connecting to the apple ID server” all the time even connected to strong wifi connection. Pls help anyone with a knowledge of this kind of trouble.
Pam says
Niel,
Do you get an answer in logging into your new MacBook?
Saima says
I have apple id n password for two different devices correctly but verification error or could not connect to the server comes..
Richard H says
Having the same issues as the other Richard, but just can’t come right. To be honest I am tired of Apple problems which occur every year and despite following all instructions I always have hassles and have now created different IDs following the steps given. Think I will switch to Samsung – they seem to offer a far more user friendly product. I give up!
Úna Mac Farland says
My iPhone 7 was automatically updated on Christmas Eve and it has taken me 40 hours to be able to sign in again. I had to resent my password 6 times before I could get back in. I missed some personal messages over Christmas. This was unacceptable.
angela says
How did you finally fix it? I’m going on a week of no iMessage or FaceTime :// I feel like i’ve tried all the above and no luck and countless hours on the phone with apple support
Lisa says
The verification code won’t work on my ipad. I recieved 3 verification codes at three different times and tried all three. No luck. Now I am being told that too many verification codes,try back later. I can not to go into my settings or move on go on any further.
Help!
Shahzad says
I changed my mobile number that was registered with iCloud mail. Now I am trying to sing in but message shows failed verification. And I cannot changed also mobile number. Every time I am trying to login it shows that verification code sent to regestered mobile… but that mobile I’m not using. Please help me.
And I am trying to make new account iCloud . Message show try later
Thanks
Shahzad
Ramonaroberts says
I am using Huawah phone and I am also using the same gmail on my iPad but fail to connect Please advice my mistake
jess malabanan says
how to fix server error in apple mac pro
Elizabeth Jones says
HI Jess,
Take a look at the tips in this article Can’t sign in into Music or TV app on macOS Catalina? Here’s why
daryll says
thank you thank you
ScottyD2409 says
I had an iPad that I bought used, it was Factory Reset when I got it. I initially set the thing up, using my same AppleID I used on all my devices. Then, I changed my password, and found that the iPad could no longer connect. I tried different networks, iOS updates, hooking it to iTunes and doing a restore, nothing worked. Finally, I did another Factory Reset (again, using iTunes) and a restore. It worked finally when after I did that, I switched to my downstairs network and tried my new password – again (like the 1,000th time). Finally!
Richard says
I have tried everything to be able to sign in on my iPhone. Time is fine, servers look good, have changed the internet connection (4G and Wifi) – no help, I don’t use a VPN.
I signed in to my iCloud on my Mac and changed the password and clicked to sign out of all devices.
It looks like my phone is still half signed in if that’s possible.
I have a notification that says “Update Apple ID Settings” which brings up the “Verification Failed – can’t connect to server” message.
If I click my account name in settings then – I can open iCloud and change the settings, but if I click iTunes and App Store it says “You are signed in to iCloud as *email address* (correct). If you are not *name* then use a different Apple ID with iTunes and App Store…Continue…Not *name*…Cancel. If I then try to Continue there is a seemingly endless loading cog that just spins.
Eventually, I get the login popup – put in my credentials and I get the same error – Cant connect to Server, etc.
Can anyone help as I now can’t update apps that are seriously affecting my usage of the phone?
Lastly – I can’t sign out of the Apple ID either. The “Sign Out” button at the bottom of the Apple ID section is settings does nothing when pressed.
Elizabeth Jones says
Hi Richard,
Sorry to hear about all these frustrations with signing in/out of your Apple ID and getting stuck with that Update Apple ID Settings nag.
Let’s try this:
1) Force close all open apps
2) Reset your network settings
3) Once restarted, connect to your network and enter the ID/password again–if you have a different network, try connecting to that–a few folks had better luck connecting to another WiFi network
4) Try again
If that still doesn’t work, contact Apple Support or set-up an appointment at your local Apple Store (these are always at no cost to you.)
Zach says
I am having the same problem but whenever i try to connect to wifi after putting in the password it says “Unable to join the network *****” when every other device in the house is connect just fine
Jeff Leatherman says
Thank you! The time setting issue was the problem with my sons 6s. Been working on this for a few hours and your article solved the mystery!!
Greg Crase says
What finally worked for me was turning off all VPN settings (General/VPN). After I did that, I was able to FINALLY log in.
Thierry says
I had this issue recently with my iPad after resetting it , which resulted in me having trouble downloading apps from the App Store and viewing my purchases and downloads.
The only way to resolve this issue is to connect your device to an alternative internet connection.
The problem stems from poor internet speed.
I had to use my data to login into my Apple ID account on my iPad.
I first set up a hotspot from my iPhone using my DATA connection, then I disconnected my iPad from my wifi connection and connected it to the hotspot.
When I logged into my Apple ID it was successful and the problem was resolved.
K says
I am having issues with adding my new Apple Card as my default payment method. The card shows up on my list of cards but if I check mark it to add it as my default payment method I get “unexpected error” “ok”. I have a new phone on order, and they have tried everything they know to try so far. Has anyone had this issue?
Any help is greatly appreciated, Kat
Elizabeth Jones says
HI K,
Sorry, this isn’t working for you.
Let’s try modifying via your Apple ID settings instead of the Wallet app.
Tap on the Settings app > Apple ID > choose Payment & Shipping
Enter your Apple ID password if requested
Tap Edit (if edit is grayed out, then your payment is tied to a Family Sharing account so you cannot change it)
Tap and hold on your Apple Card and move it to the top of the payment list
Tap Done
Hope that works
gerta says
I don’t know how to thank you. After 3 days I finally did it following your steps. Things that helped me were : Turning on location services, set date and time automatically, set the region ( I don’t know why it was Usa while I’m in Albania and finally tried to connect from another internet connection. Hope it helps others too. Thanks a lot again !
Tedi says
Thank you thank you thank you!!!!
CT says
Have 3 new Sprint iPhone 11 Pro Max phones to activate. First one took FOREVER to move data over from old phone because Apple can’t verify my Apple ID because it can’t connect to the Apple ID server. Trying the second phone; same issue. This is ridiculous. Have to enter the password dozens of times until it finally works. Why do I keep buying Apple products???
Roland Bouchard says
When I request a password reset, Apple system sends the reset to an email address with a different domain than my sign in email address. How can I get Apple to send the rest to my sign in address?
Roland Bouchard says
My password was forgotten.
When I try to reset it by having Apple send me a reset email, the notice that an email is being sent to me states that the email is being sent to me at “r•••••@i•••••.com”.
As can be seen from looking at my email, the domain does not start with “i” and I have never had an email that started with “i”.
It looks to me like my Apple identity has been stolen, but I cannot find any method of retrieving my Apple account. Help, please.
Elizabeth Jones says
Hi Roland,
Sorry to hear that you suspect your Apple ID was stolen. Please take a look at the steps outlined in this Apple Support article on how to address a compromised Apple ID.
If you cannot access your Apple ID at all or the email associated with it, it may be difficult or nearly impossible to retrieve that Apple ID. If that’s the case, we recommend you contact any credit cards or debit cards associated with your Apple account and make them aware of the situation as soon as possible.
You may need to establish a new Apple ID.
thishna smith says
i tried signing in with a new apple ID and it still does not work. it keeps saying verification failed . what am i to do now?
Elizabeth Jones says
Hi Thishna,
Sorry that you are seeing this issue–it’s likely related to Apple Servers on high demand with the iOS 13 update just released.
Close all open apps, then restart your iPhone or iPod, and then, with no other apps open try to sign in with the Apple ID again.
How to close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open or suspended apps
thishna smith says
thank you, Elizabeth for responding to my query.
However, I did what you suggested and it’s still saying verification failed.
Can I at least get a time frame when I will be able to use my phone? because it is frustrating to have such a nice phone and it cannot be used.
Elizabeth Jones says
Hi Thishna,
I’m sorry you are still seeing that error–it is indeed frustrating.
First, take a look at all your Apple services like the iTunes & App Store, iMessage, FaceTime—are they signed in with an Apple ID or not? If signed in, check that the Apple ID listed is the same as the one you’re trying to sign into.
Is there another WiFi network you can connect to? We suggest restarting your device and then connecting to that new WiFi network and then trying to verify your Apple ID.
If nothing still works, contact Apple Support–it’s possible there is something blocking your access to that Apple ID.
Hope this works for you!
Liz
Apostle prophet says
On iPhone 6s apple will not let you use a favorite passcode you used before, this will keep that apple id warning from going away. Passcode screen frozen, in the process of fixing apple id settings area warning.
Apple is not accepting the passcode but showing no error message just a frozen screen, and this stopped the id sign-in verification steps, that would clear the apple demand to sign in verify because no error when passcode screen freezes.
Yes, Apple will not let you use a favorite passcode you used before, and it kept freezing my update apple ID sign-in window after restore from icloud.
Hard-pressed to remove the red number 1 warning in settings.
Now, these who always suggest losing a whole day to backup, etc, wipe install from icloud or Itunes the steps did not work at all, all you need to do is turn off passcode Or change it to the one you never used.
Not one of these fix specialists multiple websites suggested that first or second or third, God bless them
Nor Aminah Abdul Halim says
Hi I have just restore my iPhone backup unto my new iPhone XR device.
I don’t seem to be able to access my Apple-id now.
Tried all the steps above but nothing seems to work for me.
Please help
Aira jamela Cunanan says
I can’t unlock my icloud account because of my mail cant connect to the server to follow the direction how can i verify my identity to unlock my locked account
Elizabeth Jones says
Hi Aira,
Can you either use a computer or borrow someone else’s device and check your email via that device using a browser like Safari?
Sibonelo Gabela says
It’s been months now with no help from iPhone. I can’t download any app cause it keeps denying it. My phone has turned into any other phone just because I now use it for called and nothing more
SK says
HI Sibonelo,
Try creating a new Apple ID on a computer using a different email address than your current Apple ID.
You should then be able to sign in to the iTunes & App Store using this different Apple ID and download apps to your iPhone while retaining your main Apple ID for things like iMessage and FaceTime.
Liz
Olivia says
Hi, I have been having an issue with my Apple iPhone for the past two hours.
At first, my ring tone went off but only the time would show up (there were no notifications indicating why it was going off).
It shut down without my control and stayed black.
It was on 100% on the charger so it could not have died.
It then showed the black and white apple logo for a good 30 minutes before cutting back on.
When it cut back on it deleted my contacts and my downloaded apps are not working.
I believe I got signed out of my Apple ID and I’ve tried to sign back into my Apple ID to verify my account but that is not working either even though I used the right username and password (I checked on the Apple website by logging into my account).
It would be highly appreciated if you could please tell me what I can do to solve this issue.
Elizabeth Jones says
Hi Olivia,
It sounds like your iPhone might have updated its iOS overnight There is an Automatic Updates function that Apple turns on by default now which installs downloaded iOS updates when the iPhone is on its charger and connected to WiFi.
Could that be possible?
Checking Apple’s System Status, there were some issues over the past day which might explain why you were unable to sign into your Apple ID successfully on your iPhone.
What we suggest is closing all open apps and then powering off your iPhone, waiting a few minutes, then powering back on. Once booted up, if your device still is signed out of your Apple ID, try signing back into your Apple ID using Settings > Apple ID.
How to close apps
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps until the app switcher is empty–all you see is the home screen
If these steps don’t work, contact Apple’s Apple ID support team–let them know you are having an issue with your Apple ID on your iPhone.
Shawn Mercer says
I tried thing you said and my ipads at the school still dont work we need a fix asap. error connecting to the apple ID server !!!!
Elizabeth Jones says
Hi Shawn,
If you use two-factor authentication, use another trusted device or phone number and try to unlock your Apple ID using that other device (must have same Apple ID). Or if you have a recovery key, enter that number to regain access to your account.
If none of these options work or are available, we suggest you contact Apple’s Apple ID Support team for further assistance–they might have placed it on lockdown if they suspect the Apple ID was somehow compromised.
Rene says
We have mobile data from Bouygues SFR and Freefr but Wifi here in the middle of Paris is too congested to even access WiFi particularly in our arrondissement where extremely wealthy individuals and corporations eg like Thales are next doors literally and block all access with the power of their equipment.
This is a growing problem for domestic users.
We have requested wireless access to local towers surrounding us without using service routers but have been refused so how do we comply with your impossible demand to connect to WiFi when apparently your largest clients do not allow access for hundreds of next door domestic users.
Jenni says
Thank you! This was a lifesaver!
Jahir says
Thank you so much I’ve been trying to fix this problem for the longest time thank you! The disabling vpn worked
Nomvelo says
I’m failing to set my Apple ID,they not sending verification code,plzz help me out
Elizabeth Jones says
Hi Nomvelo,
There is a worldwide iCloud outage today, so that’s likely what’s impacting your Apple ID and receiving the verification code.
Wait a few hours or try tomorrow and see if it works.
If not, let us know
Liz
Phuthi says
I am having trouble removing error message “” vitrification failed when I try to confirm iPhone passcode . I try sing out and in on iCloud still not working please help.
Tawnya says
I’m trying to set up my husband’ new 3rd gen iPad Air.
I originally started by placing his iPhone next to iPad – but when trying to set it up as a new device it fails with his AppleID (Verification Failed. There was an error connecting to the AppleID server.).
I even went as far as connecting it to iTunes and resetting to factory settings and setting up everything manually.
It connects to wifi and shows that it is connected, however, I still get this error.
I even tried to select “Restore from iCloud backup” and it acts like it isn’t connected to wifi – however, I validated that it is).
Apple system status shows everything in green.
I’m at a loss here (and 3 hours lost out of my day on Father’s Day). Anyone got ideas?
Elizabeth Jones says
Hi Tawnya,
Sorry about all this trouble and lost time on father’s day! Certainly no fun.
It sounds like there might be an issue with your husband’s Apple ID–it could be as simple as needing to accept new terms and conditions or an address that has an error, and so forth.
To check if that’s the case, have your husband log into his Apple ID account page using a computer and try to sign in with his Apple ID.
If he can sign in, check and verify all information for his address, phone number, trusted phone numbers (always have two numbers listed–his iPhone and another family phone), and so forth. Make any corrections, if necessary.
If you can’t sign in, follow the steps provided there to reset his Apple ID account password.
When you update an Apple ID’s password, you also need to update other devices (macs, AppleTV, Apple Watch, iPad, iPod) and services, including:
iTunes and App Store
iMessage
FaceTime
Find My iPhone app
Apple Books
Hope it works after checking in with your husband’s Apple ID account information!
Cheers,
Liz
abdul says
i have problem sign in in i tunes ,verification failed ,there was an error connecting to the apple id server but i have my account appl id and password correct, any help please.
Elizabeth Jones says
Hi Abdul,
There’s been a series of outages today, so that’s likely the reason your seeing these errors with the Apple Servers.
Wait a few hours or days, and try again.
Liz
Husnain says
Refirm problem solve ho Jaya gi bro
Kim says
Hi,
I tried the steps above and it fixed my iPad.
I have no idea how to fix anything like this.
I was ready to throw the ipad away. I thought it was permanently broke.
Thank you so much for posting this information. I found your page doing a google search. Thanks again!! Kim
Dustin Smith says
Worked well
aavery says
Thank you for this! I tried all steps and nothing worked, until I noticed I needed a software update on the phone (6S). Did it while plugged into my computer. Fixed it.
Christopher Faiheng says
Hello there,
I am using iPhone SE IOS 12.1.2
My problems arise on the day I am upgrading my software (i.e. 27 December 2018.
My problems are:
1. “Verification failed, there was an error connecting to the Apple ID server” This pop up when I try updating Apple ID settings.
2. I am signing out from iTunes & App Store but could not sign in again anymore as it shows the same pop-ups that I mentioned in my point no 1.
3. My third problem is that I cannot open App Store as it always said: “cannot connect to App Store”.
4. The same pop-ups came when I try signing out my ID from the phone and also signing in and out for iCloud.
5. Lastly, I cannot open apple support website in my safari browser to ask them what to do, how to do and all.
sachin says
same problem i m also geeting
please suggest me how to fix this problem
Tracy tang says
same thing happen to me
Sazu says
I had the same problem. For me, it worked disabling the wifi and connecting it again. I also disabled and re-abled the time and date automatic setting. After this, I forced a reboot and it worked again.
selvet says
can you assist me to change phone number associated with apple id.
I dont use the number for long time and know am not able to sign in
thank you
SK says
Hi Selvet,
Please contact Apple ID Support’s Team directly in your home country.
Sam
Marieluisa Auterson says
when installing my new iPad, I am not receiving verification code.
Munro says
What worked for me was changing the Date & Time to set automatically.
James Santes says
I accidentally unlinked my device from my apple id during the password change, now this “verification failed” always pops up and I cannot connect to iTunes even if I entered the correct password.
Any suggestions on how to fix this? Thanks
SK says
Hi James,
Please contact Apple Support–there may be a block on your Apple ID. This happens when Apple suspects your ID has been hacked or otherwise compromised.
Sam
Asmaa Nabilah Kamaruddin says
Error Connecting Apple ID, Verification Failed, unable to connect to itunes & app store
I followed the steps recommended by this website. I did all the check & fix it but the error still occurred.
The message “authentication failed” popup when I clicked to my Apple ID profile.
When I clicked to icloud, message request to enter Apple ID & icloud keep popping out even though I already enter the password. Please help me.
This problem cause all my contact numbers gone & I unable to use iTunes & app store
SK says
Hi Asmaa,
Since you tried all the troubleshooting steps we know, it’s time to reach out to Apple Support or set-up an appointment with your local Apple Store Genius.
It’s possible that there is a hold on your Apple ID account–this often happens when Apple suspects your account has been compromised or hacked.
Any information you stored in iCloud is still there, so connecting to your Apple ID and iCloud account should restore that information.
Sam
R Narasimhan says
I changed my Apple ID “[email protected]” password successfully, as the account was locked and I did not remember the password.
When I try to login with the new password, the system gives an error message that “the account is locked for security reasons”.
Now guide me whether I have to take another password to unlock my Apple ID account. Thanking you.
SK says
Hi R,
When you see one this type of alert,go to Apple’s iForgot website to unlock your account with your existing password (or if needed, reset your password.)
If you already tried this, Apple places a hold on your Apple ID for 24 hours, just in case your account has been hacked or compromised. Try again the next day–make sure it’s been at least a full 24 hours before trying.
If you still can’t get your Apple ID to work, contact Apple Support and let them know you have an issue with a Disabled Apple ID.
Sam
James Santes says
Hi, I accidentally removed my device from my apple id, It happened when I recently changed password of my id using an android device due to security issues. Problem is when I tried to connect to itunes, “verification failed” continue to pop up. Any help will be appreciated very much. Thanks
SK says
Hi James,
Have your restarted your device? If not, please do that first and then try signing into your Apple ID.
Since you removed the device accidentally, Apple may have flagged your Apple ID as suspicious.
So if restarting did not help, reach out to Apple directly and explain your unique situation.
Sam
samiha kaiser says
I set up a new icloud account using my macbook. Signed out of apple id from game center on my iphone and signed in using the new id. Then I signed out of that new id on my macbook and tried to sign back in using my regular id. Now there is a verification error across all my apple devices. I can’t sign in anywhere. When I enter my password, it shows a verification error. How do i sign back in?
Lukman says
I had similar issue. Initially, I was able to sign into my icloud account, but I changed my phone location. Later, I keep getting notification to agree to the new Terms and Agreement which never comes up. After much trouble, I was able to resolve the “Can’t connect to server” message by changing my location back to the original location of setting up my iphone account and that was all…. Hope this helps.
Harris says
Using only one Apple ID for all my associated services (iTunes, App Store, iCloud, iMessage/FT) fixed the problem. Thanks a bunch!
Hilary says
I followed these three instructions to a T and it did not help. While I was in settings I noticed that my WiFi was still turned off from our recent weekend camping. I turned WiFi back on, it connected and then I was able to verify my password. All I had to do was turn my WiFi on and it did the trick. Might want to try this step as well by going to Settings > WiFi > and make sure it’s turned on. I’m not sure if it needs to be connected or not since mine automatically connects.
SK says
Hi Srividya,
Sorry to hear about this issue with your Apple ID and mobile internet. Please check this setting: Settings > Cellular > Cellular Data Options and look at Enable LTE. If it says Off, switch it to Voice & Data or just Data. If it’s enabled, try using a different setting.
Once you make any change, power off your device and then power back on.
Let us know the results!
Sam
Srividya says
Hi,
iPhone 7plis iOS 11.4
While on wifi I am able to login into AppleID and change all settings. But while I am under mobile coverage, I am not able to login into AppleID, cannot access Find my Phone, cannot see the apps under Mobile data.
Can you please help to resolve.
my internet connection works while on mobile coverage… for eg Safari works fine. Changing the date/time on Airplane mode worked fine.
Can you please help resolve this?
Alex Dave says
Great post. This is gonna help most of the users facing this problem. I’m providing an alternative solution. Go to your settings and enter iCloud and ask for a verification code which will get generated. Use the same ID on another device and ask for a code again. Now put that code on the device which showed the error.
Rachel says
I was getting a server error right after installing the latest update 11.3.1. I had to skip logging in with my Apple ID and went into my settings. I had to approve the new iCloud Terms before I could even access my iCloud and Apple ID settings specifically. But the terms wouldn’t load. All I had was the spinning icon and it was taking minutes to load. I force quit and went back into my settings and disabled Crystal, the content blocker. Once I did that and tried loading the new terms again, it worked instantly. I approved the new terms, was able to access my iCloud settings, and re-enabled Crystal.
Crystal ALWAYS blocks stuff like this after an update. It’s ridiculously annoying.
SK says
Hi Rachel,
Thanks for letting us know what worked for you in verifying your Apple ID. That’s a great tip! We’ll share it with our readers in our Reader Tips section. Thanks again for sharing! Awesome and appreciated.
SK
Suchet Paul says
My apple I pad is frozen
SK says
Hi Suchet,
Please charge your iPad using the original charger & cable, if available, for at least 6 hours and plug into a wall outlet NOT a computer or USB port. Leave it charging and don’t use. Then, after charging for at least 6 hours, perform a forced restart by pressing and holding both the HOME and POWER buttons at the same time. Keep holding down both these buttons until the Apple logo appears on screen, then release.
If that didn’t help, connect your iPad to a computer with the latest version of iTunes installed (Mac or PC.) It doesn’t have to be your personal computer, it can be anyone’s computer provided iTunes is installed. See if iTunes recognizes your iPad. If so, follow any on-screen instructions. If iTunes asks you to update, please backup your iPad using iCloud or iTunes and then update.
Keep us posted and let us know if your iPad continues to give you trouble!
Cheers,
SK
deion says
I have the same problem