Daily Q & A: “Your Apple ID has been disabled”: My Apple ID has been disabled. How do I restore my Apple ID?

It is a known fact that Apple may disable your Apple ID automatically for security reasons. One of the following alerts may appear when you try to use certain Apple services that require an Apple ID (e.g. iCloud, iTunes Store, or MobileMe), thus alerting you that your Apple ID has been disabled. Known alerts include:

“This Apple ID has been disabled for security reasons”

“Too many attempted sign-ins”

“You can’t sign in because your account has been disabled for security reasons”

“This Apple ID has been locked for security reasons”

How to Resolve This Issue:

Use iForgot (http://iforgot.apple.com/) to reset your account. This process will require you to either authenticate your ID by email or answer the security question(s) provided when you originally created your Apple ID. This should restore your account in a jiffy. Please note that if you are a MobileMe user, do enter your full MobileMe email address (username@me.com or username@mac.com).

However, if your error happens to be: “Your Apple ID has been disabled” instead of “Your Apple ID has been disabled for security reasons” or anything mentioned above; performing the suggested reset for your Apple ID may not work. You may still access all of your Apple accounts without problems, but you may not be able to purchase or update your Apps. This means that your account is under investigation by Apple due to some of the more serious security concerns. You need to contact Apple support and it will probably take several days for Apple to resolve this issue. For further information on a related issue, read this article: How to Prevent iTunes Credit Card Fraud.

Comments

    • Jane says

      I am having the exact same problem and it’s driving me insane. I have too changed my password, even went as far as getting a new credit card and starting a new account, I got “this card is not to be used with iTunes”.
      It’s absolutely ridiculous that we can’t even get into our accounts without a lot of hassle….

  1. Rick Kruchten says

    My apple ID has been disabled for security (although I do not know why) and I cannot get it reset! It won’t email me back to reset my password and it won’t take my date of birth either…HELP!

  2. Pooja says

    I dont get an email when i try to reset my apple id password
    and i dont remember the answer to the questions asked for security reasons

  3. cbothwell says

    Am I missing something here? If your account has been disabled, you cannot, therefore get email. So Apple’s email to you to reset your password cannot be accessed. You are right where you started from.

  4. Ccreaghan says

    Same problem for me as well. I called apple support and they could not help me as I’d already reset my password and confirmed all other info and that did not do anything to help. I had to email the “express lane” and they replied that they could not re-enable my id at this time and could not tell me when they could – ??? THey said it had something to do with a chargeback from my financial institution. I have access to my stuff and can purchase stuff in itunes, but I cannot download or update my apps.
    It’s VERY frustrating to say the least. I’ve read that you can create another apple id/account, so I will try that next.

  5. John G. Hooper says

    I cannot change my Apple ID to my non primary email address as I get an error that says This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID.
    This is all so frustrating as I am wanting to use my primary email address as my Apple ID
    HELP!

  6. FaiZah says

    It just in sudden that says “your apple id has been disabled”. Can someone clarify me regarding this matter, i really need my apple account back.

  7. Andy says

    This is the most useful article on the subject of Apple ID’s being disabled – every other one just tells me to reset my password and log out and back in which I tried in vain for ages :s

    One question though – my account was disabled for fraudulent activity and now I am trying to sort this – I have read a lot of people saying that there is nothing Apple can do and you need to create a new ID and cannot link existing purchased items to the new account so they are lost forever. I was advised to contact Apple support but my complimentary support has expired and I’m loathed to spend money for them just to tell me what I already know – can anyone advise and confirm what I believe to be true that there is nothing that can be done to ressurect my existing Apple ID??

    Please help as my 6 year old daughter is distraught that I cannot update My Horse app LOL

  8. Jim says

    My iPod states ( your apple Id has been disabled ) I’ve changed my password but still no change can you please help regards jim

  9. Steve says

    This is why Apple sucks. I called apple and they wanted $100. To fix the apple I’d disabled issue. I told them my family has 2 iPads and 4 iPhones and they didn’t even care.. No doubt they intentionally disable accounts with no apple care for $$.

  10. Patricia Burns says

    My Apple ID has been disabled and I can’t get it back help me someone please…

    Thanks, Patricia Burns

  11. Mohamad k says

    same problem but once i contacted itunes support http://www.apple.com/support/appleid/

    they mention it
    “I have reviewed your account and found that the reason that the account was disabled is because the billing address provided is that of Apple headquarters and not your own. We need you to provide us with a valid US billing address in order to maintain the use of the US iTunes Store. Having and invalid billing address puts your account in direct violation of the iTunes Terms of sale and service which you agreed to upon the creation of your account.

    The account will not be enabled until valid billing is updated on your iTunes account”

    still awaiting them to enable but at least I know why its disable..

  12. Mohamad k says

    same problem but once i contacted itunes support http://www.apple.com/support/appleid/
    they mention it
    “I have reviewed your account and found that the reason that the account was disabled is because the billing address provided is that of Apple headquarters and not your own. We need you to provide us with a valid US billing address in order to maintain the use of the US iTunes Store. Having and invalid billing address puts your account in direct violation of the iTunes Terms of sale and service which you agreed to upon the creation of your account.
    The account will not be enabled until valid billing is updated on your iTunes account”

    I am still awaiting them to enable but at least I know why its disable..

  13. Sally Kirchoff says

    Ok… I have changed my apple I’d… I have updated all my account information… Changed my pass code… Now why am I STILL disabled, please? Please Apple Support.. Email me directly so I can update all my apps.

    Thank you!

  14. Walter says

    “I have reviewed your account and found that the reason that the account was disabled is because the billing address provided is that of Apple headquarters and not your own. We need you to provide us with a valid US billing address in order to maintain the use of the US iTunes Store. Having and invalid billing address puts your account in direct violation of the iTunes Terms of sale and service which you agreed to upon the creation of your account.
    The account will not be enabled until valid billing is updated on your iTunes account”

    Great. My house was just built, and as a result, not on any mapping service. My account is more than valid.
    They just STINK.

  15. Chandler says

    I just got my IPhone yesterday and created my Apple ID while in the store with the Apple dude helping me. When I got home, it would not allow me to download apps. When I contacted an Apple customer service, it said I was in violation of the terms and conditions. I hadn’t even done anything with the phone. My brother got the exact same phone as me yesterday and had no problems whatsoever.

  16. Param says

    I’ll go to the apple site n manage my I’d & hit I forget my password n it’s reset by me… They answered a mail sent to u bt no mail will be fount in my inbox n spam box as well tell me the solution…

  17. Param says

    I’ll go to the apple site n manage my I’d & hit I forget my password n it’s reset by me… They answered a mail sent to u bt no mail will be found in my inbox n spam box as well tell me the solution…

  18. Antonina says

    I just bought the new 1phone 5 today and I tried using the ID I used for my iPod. It wouldn’t let me use it. So I created a new account on a different email but the same credit card. Now. It won’t let me log on or verify my apple ID. I’ve try’d changing the password. NOTHING works. Both accounts are ” disabled due to sicurity reasons” I just spent 400 dollers on this new phone. PLEASE. Someone help me. Tell me what to do.

  19. Lyz says

    How to enable apple id, huhuhu..i wanna talk the apple support. My bank refunded me already.All i want now is to update my apps

  20. Andi Sage says

    How can I restore my account. I didsputed a charge a few months ago but have never been contacted and don’t know how to resolve.

  21. Khalid jalalah says

    Ii tryto ise my card tobysome stuff but give my apple id disable and i try to change my password but still give the same disabeling message! Please help me to unluck my account if so.your help is thenks and let me know by sending your support by my email. Thanks

  22. Marti says

    My Apple ID has been disabled. I finally talked to someone and they want 179.00 for my phone and over 400.00 for my phone. iPad and computer. They said it is a software problem. I don’t understand it , Can anyone help me with this ?

  23. Crystal says

    I tried to update my apps a few days ago only to find out that apple disabled my user ID. I have changed my password, updated my credit card information, emailed apple, called customer support only to find out I would have to pay to talk to someone (I AM NOT PAYING TO TALKING TO SOMEONE). For the amount this phone cost my customer support should be free as long as you own the device!
    I have searched with web looking for answer and still nothing! I am glad I did not run out and buy the new 6 because after this craziness I think I may just go with another phone!
    Oh and I also have a iTunes credit that I can’t even use!
    Any help is much appreciated!
    One Unhappy apple customer

  24. says

    When I buy a app on my ipad like a game or such as a tool, I will not let me. I cannot buy a game unless I put my password in. I did but it’s disabled! So I went to setting and found out the download instinct was off so I turned it on, then I went back tried to download it, it still would not work! So I reset my Apple ID and it still didn’t work. I don’t no what’s wrong so just give me some feedback if you could so I could get how you did it!

  25. Roland says

    Also could not update apps on iPhone after disputed charge on iTunes. They (iTunes) disabled my Apple ID. After being on the phone for 1.5 hours, “they” (Apple customer service) told me that iTunes customer service (iCS) are the only persons that can re-activate my Apple ID. I was transferred to iCS and it was fixed. I wonder why iCS didn’t tell this info back on Nov.22. I can now update my apps… Note: The Apple customer service rep said she learned something new………. Also, no thanks to Apple’s support online information.

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