If you are facing difficulty using visual voicemail on your iPhone 6 or iPhone 6 Plus, you can fix this problem by following some simple steps. You might be facing difficulty setting it up, or if you have set it up already, you might be facing problems accessing your voicemail. In either case, you can resolve the problem very efficiently.
It is possible that the problem is at your carrier’s end. But you should first try to fix it with your phone. You might be facing one of the following challenges.
- iPhone not showing voicemail messages
- Duplicate messages
- No sound in the messages
- No alerts/notifications about voicemails
- Your callers not able to record messages
If you are facing one of the above issues, you should try fixing the visual voicemail. It could be possible that your voicemail was not set up correctly in the first place. Here is how you can set up visual voicemail in your iPhone 6 or 6 Plus.
Setting up the Visual Voicemail
Tap the Voicemail icon on your iPhone. It is at the bottom right corner of your dial pad. Now you will be prompted to set up your voicemail. Tap the setup button and punch in a unique 4 to 15 digits password. You will be required to tap it back again. After putting in the password, tap the save button.
Now you can choose your greeting message. Your pre-recorded message would be the default voicemail greeting. If you want to record a new one, tap on custom. Once selected, tap on Save and your voicemail message would be updated. Now you will see your visual voicemail inbox.
Just to be sure that your voicemail has been set up correctly, have a friend call you. If they hear your audio message or your greeting fine, your voicemail has been established successfully.
How to fix Visual Voicemail?
If your visual voicemail is not working, you can first try rebooting your device. Alternately you can take out your sim and insert it back in. You will be prompted to enter your device, cell phone brand, and model. Enter these details and tap Save. Now under on screen device instructions, you can click on Calls then click on Access Visual Voicemail. Your voicemail messages should be there. You can play your voicemail messages, delete them, save them or even share them with someone.
Tip: It is recommended that you backup your voice messages with iCloud because these messages get deleted after 30 days. If backed up, they will remain on your iCloud even after 30 days and will never be lost even if you change your phone, or your phone is lost or stolen.
The apple support forum suggests that you also try these steps:
- Restart your iPhone and go to voicemail messages to see if the messages are coming now
- Check if there is a carrier setting update required, install it by going into Settings, then tapping General and then tapping about
- Update your iOS to the latest version available
- Check if you have a good connection by making a call
- Reset your network settings by going into Settings then General then Reset and then tap on Reset Network Settings
If your voicemail still does not show messages or is not working on incoming calls, then it is probably because of some problem at your carrier’s end. You can try calling them to get help. Many times it is a problem at the carrier’s end only so if you do not want to spend time fixing voicemail on your iPhone, it might be better to call first and confirm from your carrier.
Visual voicemail is a critical feature used by many iPhone users across the world. It displays your messages, and you can do a lot with them. They stay there in your voicemail inbox for 30 days. Visual voicemail is a feature loved by many because it gives a visual touch to your voicemail and allows more flexibility.
Back in the day, people had to dial the voicemail and hear the messages. You can have up to 40 messages in your voicemail, and each can be up to 4 minutes long. Visual voicemail without a doubt is a very useful feature of iPhone, and if not working proper, it can be irritating for the user.
We hope that the above steps will help you in setting up or resolving any problem with visual voicemail on your iPhone.