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You are here: Home / iPhone / FaceTime is missing or not working on my iPhone

FaceTime is missing or not working on my iPhone

By Dan Helyer 29 comments Last updated May 15, 2019

FaceTime lets you make high-quality audio or video calls over the internet to other Apple users. At least, that’s what FaceTime is supposed to do if it’s working properly and the app isn’t missing from your iPhone entirely!

You can chat with lots of friends at once with FaceTime. Image from Apple.

It’s a great option for contacting people because FaceTime is securely encrypted and comes pre-installed on your Apple devices. You can even have group chats with a bunch of friends, using Apple’s exclusive effects like Memoji.

But if FaceTime is missing from your iPhone — or if it isn’t working correctly — that option is stripped away from you. Find out what you can do about it below!

Contents

  • Quick Tips
  • The FaceTime app is missing or not working on my Apple device
  • 1. Check FaceTime’s availability in your country or region
    • How do I know where my iPhone is from?
    • How do I get FaceTime if it’s not available in my country?
  • 2. Turn on and change the FaceTime settings on your iPhone
    • How do you activate FaceTime?
    • Where is FaceTime in the Settings app? 
    • How do I change my FaceTime settings?
  • 3. Turn off Content & Privacy Restrictions for FaceTime and Camera
    • How do I unrestrict access to FaceTime in iOS 12 or later?
    • How do I unrestrict access to FaceTime in iOS 11 or earlier?
  • 4. Search for FaceTime in Spotlight or restore it with the App Store
    • My FaceTime App is missing, how do I get it back?
  • 5. Add FaceTime ports to your Wi-Fi firewall
  • 6. Reboot, update, reset, and restore your iPhone to factory settings
    • How do I reboot my iPhone?
    • How do I update my iPhone?
    • How do I reset settings on my iPhone?
    • How do I restore my iPhone to factory settings?
  • Why is my FaceTime still not working?

Quick Tips

Use these tips to quickly troubleshoot FaceTime on your iPhone:

  1. Check FaceTime’s availability in your country or region.
  2. Turn on and change the FaceTime settings on your iPhone.
  3. Turn off Content & Privacy Restrictions for FaceTime and Camera.
  4. Search for FaceTime in Spotlight or restore it with the App Store.
  5. Add FaceTime ports to your Wi-Fi firewall.
  6. Reboot, update, reset, and restore your iPhone to factory settings.

Related:

  • Why is FaceTime not working or not available? How to troubleshoot FaceTime to fix your problems
  • FaceTime is not working for some users
  • Why is my FaceTime not working in iOS 12? How to fix it

The FaceTime app is missing or not working on my Apple device

iPhone users have reported several FaceTime issues that we’ve addressed in this post:

  1. No FaceTime option appears in the Settings app.
  2. The FaceTime app is missing from your iPhone.
  3. You can’t choose to use FaceTime when making calls.
  4. FaceTime doesn’t work on some Wi-Fi networks.

If one of these issues — or something similar — has happened on your iPhone, follow our troubleshooting steps below to fix it.

This post refers to iPhones since they’re by far the most popular device.
However, our tips also work for iPad and iPod. They can even help troubleshoot FaceTime on a Mac or an Apple Watch as well.
FaceTime works across all your Apple devices, and so do our troubleshooting tips. Image from Apple.

1. Check FaceTime’s availability in your country or region

Despite what you may have thought, FaceTime isn’t always available everywhere! For most of us this isn’t an issue, but take a look at FaceTime’s current availability in your country or region to be sure.

At the time of writing, FaceTime isn’t available on iPhones bought or sold in the United Arab Emirates. Some other countries, like Saudi Arabia, only allow FaceTime on iPhones running iOS 11.3 or later.

Visit Apple’s website to check if FaceTime is available in your region.

Regardless of where you are at the moment, if your iPhone is from a country where FaceTime is disabled, there’s no way to make it work on your device.

Unless stated otherwise, FaceTime should be available over Wi-Fi. But if you want to use FaceTime over cellular data, you also need to make sure your carrier is listed on Apple’s website with FaceTime over Cellular.

How do I know where my iPhone is from?

If you don’t know where your iPhone comes from you can find out from the Model Number.

Go to Settings > General > About to see your iPhone Model Number. Its format looks something like this:

MC605LL/A

The letter or letters right before the slash tell you which country your iPhone is from. You can look up iPhone model numbers and region codes on the iPhone Wiki.

See the full list of region and country codes on the iPhone Wiki to find out where your iPhone is from.

How do I get FaceTime if it’s not available in my country?

If your iPhone comes from a country that doesn’t allow FaceTime, it’s impossible to get it on that iPhone. Well, it’s supposed to be.

There are a couple of things you could try in a last-ditch effort. They shouldn’t work, but some users have claimed they did.

Change your Region in the Settings:

  1. Go to Settings > General > Language & Region.
  2. Change your Region to a country that allows FaceTime, like the United States.
  3. Reboot your iPhone.

Change your App Store and iTunes region:

  1. Spend any remaining App Store or iTunes credit and cancel your subscriptions, like Apple Music. These things do not transfer when you change regions.
  2. Ensure you have a payment card with a billing address in your destination region or you can’t change the location to that place.
  3. Go to Settings > iTunes & App Store > Apple ID > View Apple ID.
  4. Enter your Apple ID password, or sign in with Face ID or Touch ID.
  5. Tap Country/Region and then Change Country or Region.
    1. If Country/Region is grayed out, then you must be part of a Family Sharing network. Only the Family Organizer can change it.
  6. Select a region that allows FaceTime, like the United States.
  7. Review the Terms & Conditions, then tap Accept and enter your account details.
  8. Finally, reboot your iPhone and download FaceTime from the App Store.

2. Turn on and change the FaceTime settings on your iPhone

If you’ve never used FaceTime on your iPhone before, or if you’ve reset your settings, you might need to activate it first. By activation, we mean turn FaceTime on and sign in to your Apple ID account.

It’s really straightforward, as you’ll find out below.

When FaceTime isn’t activated, you can’t see an option to make FaceTime calls from the Phone app. You may see a hold button or a WhatsApp option instead. What’s more, you can’t receive FaceTime calls people that try to make to you.

You should see the option to start a FaceTime call for your contacts.

How do you activate FaceTime?

Open the FaceTime app on your iPhone and tap Continue to activate FaceTime. Or go to the FaceTime settings we’ve detailed below:

  1. Open the Settings app on your iPhone.
  2. Scroll down to find the FaceTime option; it should be below Phone and Messages.
  3. Tap the toggle to turn on FaceTime.
  4. If you haven’t done so already, sign in with your Apple ID so you can be reached through your linked email addresses.
  5. In the You can be reached by FaceTime at section, tap next to each email address or phone number people might try to contact you on.
  6. In the Caller ID section, tap next to the single email address or phone number you want to contact people from.
The easiest way to activate FaceTime is to open the app and tap Continue.

Where is FaceTime in the Settings app? 

If FaceTime isn’t in your Settings or if the app is missing, it could be because of restrictions on your iPhone. Read the section below to find out how to turn them off.

How do I change my FaceTime settings?

If FaceTime is using the wrong account or contact details, you need to change your FaceTime settings.

Go to Settings > FaceTime and check that you signed in with the right Apple ID. If you aren’t, tap your Apple ID account and choose to Sign Out. Then sign in using the correct details.

Make sure FaceTime is turned on in the Settings!

Also, check the contact details listed under You can be reached by FaceTime at and Caller ID. Untick any details that aren’t up-to-date — you can remove these from your account on the Apple ID website.

Tap on Blocked at the bottom of the page and inspect the Blocked list. Swipe left to Unblock contacts who you want to be able to reach you.

Finally, if you want to use FaceTime when you aren’t connected to Wi-Fi, you need to enable it for Cellular Data. Bear in mind; not all carriers allow this: check your carrier allows FaceTime over Cellular on Apple’s website.

Open the Settings app and tap on Cellular. Scroll down to find FaceTime in the list and make sure it’s turned on to use cellular data.

Using FaceTime over cellular data may incur extra charges with your carrier.

3. Turn off Content & Privacy Restrictions for FaceTime and Camera

If the FaceTime app is missing from your iPhone or Settings, it might be because it’s restricted. Edit your restrictions through the Content & Privacy Restrictions settings. Before iOS 12, you could edit Restrictions from General settings.

Restrictions are useful for parents who don’t want their children to have access to adult content. But if you restrict FaceTime, it vanishes from your iPhone entirely: no app and no settings.

FaceTime also becomes hidden if the Camera app is restricted because you can’t use FaceTime without using the Camera.

Turn off your FaceTime and Camera restrictions using the instructions laid out below.

How do I unrestrict access to FaceTime in iOS 12 or later?

  1. Go to Settings > Screen Time > Content & Privacy Restrictions.
  2. Enter your Screen Time passcode or find out what to do if you don’t know it.
  3. Tap Allowed Apps and make sure FaceTime and Camera are both turned on.
  4. Or turn off Restrictions entirely by tapping Content & Privacy Restrictions at the top of the page.
Make sure FaceTime and Camera are in your list of Allowed Apps.

How do I unrestrict access to FaceTime in iOS 11 or earlier?

  1. Go to Settings > General > Restrictions.
  2. Enter your Restrictions passcode.
  3. Turn on the buttons to allow FaceTime and Camera.
  4. Or turn off Restrictions entirely by tapping Disable Restrictions at the top of the page.

If you didn’t have restrictions on FaceTime or Camera, try turning them on using the directions above. Restart your iPhone and then follow the instructions again to turn restrictions off.

4. Search for FaceTime in Spotlight or restore it with the App Store

Search for the FaceTime app on your device using Spotlight to ensure it isn’t lost amongst your other apps.

  1. Return to the Home Screen on your iPhone by swiping up from the bottom of the screen or clicking the Home button. 
  2. Now access Spotlight by pulling down from the middle of your screen. A search bar should appear.
    1. If that doesn’t work, swipe left-to-right on the Home Screen or Notifications Center to find the search bar.
  3. Type ‘FaceTime’ to search on your iPhone.
  4. You can open FaceTime directly from the search results.
  5. If it’s in a folder, you can see the name to the right of the app icon.
  6. If FaceTime isn’t downloaded, you should see a link to the App Store where you can restore it.
By searching, I can see that my FaceTime app is in a folder called ‘Social.’

You can also reset your Home Screen layout to return FaceTime to its original place on your Home Screen. Go to Settings > General > Reset > Reset Home Screen Layout. This reset doesn’t delete any content but does reset the position of all your apps.

My FaceTime App is missing, how do I get it back?

If there’s a FaceTime option in your Settings, but you can’t find the app, you might have deleted it from your iPhone. Apple made it possible to delete in-built apps, such as FaceTime, with the release of iOS 12.

Restore FaceTime by downloading it from the App Store as you would any other app. Search for FaceTime and tap the cloud icon next to it in the App Store. You may need to enter your Apple ID details to confirm you want to restore it.

5. Add FaceTime ports to your Wi-Fi firewall

Perhaps FaceTime works sometimes but not all the time? It’s possible there’s a firewall on one of the Wi-Fi networks you use that is blocking FaceTime.

Firewalls are great security tools, but they can sometimes be overzealous. Your firewall might be blocking FaceTime or iMessage from transmitting data. Apple has written about this issue on their support pages before.

Speak to your network administrator if you have one, or read your firewall user guide.

You need to add the following FaceTime-friendly ports to your Firewall:

  • 80 (TCP)
  • 443 (TCP)
  • 3478 through to 3497 (UDP)
  • 5223 (TCP)
  • 16384 through to 16387 (UDP)
  • 16393 through to 16402 (UDP)

Apple also says the NAT configuration of your router and network may mean you need extra ports to send and receive video. Not only that but some router features can interfere with iMessage.

Your router manufacturer, network provider, or firewall developer can help if you’re unsure how to add extra ports or turn off special features.

6. Reboot, update, reset, and restore your iPhone to factory settings

These solutions are classic troubleshooting steps because they work so frequently. Try them one at a time and test FaceTime again after each step.

Although you shouldn’t need it until the restore, make sure you have a recent backup of your iPhone first. Just in case!

How do I reboot my iPhone?

  1. Swipe up from the bottom and pause in the middle of your screen, or double-click the Home button, to view the App Switcher.
  2. Push each app off the top of your screen to close them all down.
  3. Press and hold the Side button to power off your iPhone.
  4. When prompted, slide to power off.
  5. Wait 30 seconds before pressing the Side button to power your iPhone on again.
Slide to power off on iPhone or iPad.
Slide to power off your iPhone when you’ve closed all the apps.

How do I update my iPhone?

  1. Connect your iPhone to a reliable Wi-Fi network.
  2. Go to Settings > General > Software Update.
  3. Wait for your iPhone to check for new updates.
  4. Download and Install any available iOS updates.
Your iOS software is up to date message.
Look for iOS updates on your iPhone.

How do I reset settings on my iPhone?

  1. Go to Settings > General > Reset.
  2. Tap Reset All Settings. This reset shouldn’t affect your content but will delete settings, preferences, and passwords.
  3. Enter your passcode to confirm and wait for your iPhone to restart.
Erase All Content and Settings option in iOS.
Reset All Settings first, if that doesn’t work, make a backup and Erase All Content and Settings.

How do I restore my iPhone to factory settings?

  1. Make a backup of your iPhone to iCloud or iTunes because a restore will erase all the data from your device.
  2. Go to Settings > General > Reset.
  3. Tap Erase All Content and Settings.
  4. Enter your Apple ID password and passcode when prompted.
  5. After your iPhone has restored, follow the setup instructions to recover your backup.
  6. If FaceTime still doesn’t work, restore your iPhone again but choose to Set Up as New iPhone instead.
Set Up as New iPhone options.
If FaceTime still doesn’t work, Set Up as New iPhone and don’t restore your backup.

Why is my FaceTime still not working?

We hoped this post would fix all your FaceTime problems. But if you’ve followed all the steps above and FaceTime still doesn’t work or the app still missing: there’s more you can try.

We’ve already written specific FaceTime troubleshooting guides for different versions of iOS that you could check out:

  • FaceTime is not working in iOS 12
  • FaceTime is not working in iOS 11
  • And FaceTime is not working in iOS 10.

If those don’t help, try one of our two comprehensive FaceTime troubleshooting guides:

  • FaceTime is not working for some users
  • Why is FaceTime not working or not available?
FaceTime Help & Tips - How to Fix Your Problems
That should get FaceTime back and working on your iPhone!

Surely the answers you’re looking for are in there somewhere. Let us know how you get on in the comments! We always want to know what tips worked and what tips didn’t do anything — that way we can keep making these posts even better!

Dan Helyer( Senior Writer )

Dan writes tutorials and troubleshooting guides to help people make the most of their technology. Before becoming a writer, he earned a BSc in Sound Technology, supervised repairs at an Apple Store, and even taught English in China.

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Reader Interactions

Write a Comment Cancel reply

Show 29 Comments

  1. Rachel says

    January 5, 2021 at 8:47 AM

    I use an IPhone 8 which I bought in the UAE , it didn’t come with FaceTime but following your review I did what you advised by changing my region on iTunes and App Store. Now I can access my FaceTime, thank you so much. I am based in Nigeria

    Reply
  2. Sharafat khot says

    March 22, 2019 at 3:27 AM

    Dear sir i change my country i work in oman and I want to use FaceTime in india.

    but FaceTime icon gone from home screen as well as from setting

    also when i reach my first region country oman i get back FaceTime automatically

    i need to use in india now coz i left oman from since one year agon i wanna use my FaceTime in india give me better options

    Reply
    • Elizabeth Jones says

      March 22, 2019 at 9:54 AM

      Hi Sharafat,

      It’s liekly your App Store and iTunes Stores still list Oman has your home region.

      Before you change, do the following:

      1. spend any remaining store credit–these funds do not transfer

      2. cancel any subscriptions including apple music

      3. make sure you have a credit card or other payment method with India as the billing address

      4. backup your iPhone with iTunes or iCloud

        To check your current setting, go to Settings > Apple ID Profile > iTunes & App Store

        Tap your Apple ID

        Choose View Apple ID

        Verify with Face ID/Touch ID or via passcode and sign in

        Look at your listed Country/Region

        Tap to change it.

        Enter in India

        Review any terms and conditions

        Tap Agree

        Select a payment method with an Indian billing address

      After changing all this, restart your device and open the App Store. Type in FaceTime and download/install it

      If country/region is grayed out, it means you are part of a family plan where only the family organizer can change region/country.

      Reply
  3. Monir says

    March 16, 2019 at 1:10 PM

    FaceTime not seen in Settings App. iPhone XS

    Reply
  4. Mohamed Adnan says

    October 28, 2016 at 2:10 PM

    Hi everyone if u brought frm Dubai its restricted the cntry.so u can able to use FaceTime,
    Instructions: go to setting click to general nd scroll down theirs language nd region open that change ur region should be Egypt thn u can see FaceTime if not restart ur phone.thank u

    Reply
  5. Patti says

    September 7, 2016 at 9:04 AM

    Why is it theirs NO light on my icon letting me know that someone has called. Went into my settings & everything is on ?

    Reply
  6. Irshad says

    July 3, 2016 at 7:18 AM

    Just yesterday purchased iphone6s plus 64 GB had same problem …In extra saudi arabia

    Reply
  7. Shweta says

    June 26, 2016 at 12:31 PM

    I got iPhone 6s Plus from Dubai by I m unable to find FaceTime option anywhere in my iPhone. Do anybody have any idea about this problem?

    Reply
  8. Aman jot says

    June 10, 2015 at 12:04 AM

    i got my iphone 5s from kuwait it is showing face time in notification centre but not in settings and restrictions plzz help

    Reply
  9. walter says

    May 12, 2015 at 6:19 AM

    just bought iphone6 in dubai, Facetime is missing from the phone (all references)

    Reply
  10. fatima says

    January 19, 2015 at 12:48 PM

    i have facetime but it dosent work only maybe to people in the same place as me but others do not.. why???

    Reply
  11. JWill says

    April 20, 2014 at 2:29 PM

    I have an iPhone 4G with FaceTime icon and it appears to be with a problem:
    1 when I go to settings, phone… It doesn’t have FaceTime icon
    2 when I make FaceTime calls it appears to be working by ringing but on the other side no signal that FaceTime incoming call is coming through. Please help people. Thanks.

    Reply
  12. Bhupesh says

    July 15, 2012 at 4:40 AM

    I have noticed at my iphone 4s does not have facetime and read many publication that in UAE it is not supported. But recently my neighbour has recently purchased from store in dubai (lulu to be specific) and it has full working of facetime..!!!

    Reply
  13. ThisPerson says

    April 24, 2012 at 6:32 PM

    When I try to activate FaceTime on my iPod Touch 4th Gen, it says “Verifying” at the top, but then goes back to the sign in page. I’ve tried everyting in settings, and nothing has changed it. Help? :l

    Reply
  14. alice says

    January 28, 2012 at 5:12 PM

    every time i go into setting facetime keeps popping up and i cant go back into settings
    what do i do please help me !!!!

    Reply
  15. Daniel says

    April 6, 2011 at 10:33 AM

    Iv just bought the iPod touch 4 and iv got facetime. But everytime I go to call somebody it’s keeps saying tiff White is not avalible. Somebody please help.

    Reply
  16. Daniel says

    April 6, 2011 at 10:32 AM

    Iv just bought the iPod touch 4 and iv got facetime. But everytime I go to call somebody it’s keeps saying tiff White is not avalible. Somebody please help

    Reply
  17. Althaf says

    March 10, 2011 at 10:56 PM

    @Salam,thanks for saving my time,my iphone4 also have same problem with FaceTime ,no FaceTime button anywhere in my phone,more then 4times I restored my phone,did everything to enable favetime,but no use,nw I came to know that in Dubai FaceTime is not working because of unsupported of your carrier,

    Reply
  18. divyank says

    March 2, 2011 at 9:12 AM

    hi
    i have bought iphone 4 32gb from dubai and i live in india but my iphone do not have facetime word at all, no option of on and off and restriction is off and i have restored atleast 2 times but still no sign of face time please help me anyone !!!!!!!!!!!!!!!!!!!!!!!!!!!

    Reply
  19. Uros says

    January 8, 2011 at 1:34 PM

    Thank you man!!! ++

    Reply
  20. Barraq says

    January 5, 2011 at 5:04 PM

    Elie, as far as i know if you buy iphone 4 within UAE, it
    wont include facetime in it but if you buy it from Europe or US or
    Canada you will definitely get it. I bought mine from Canada and
    its Enabled but its seems that there are restriction in our Wifi or
    as i read in the websites facetime is not supported in the Middle
    East.

    Reply
  21. Fizaan says

    January 5, 2011 at 5:23 AM

    Even i got my factory unlocked iphone 4 from Dubai and
    don’t see a Facetime button in settings. However now i am on indian
    network in India. Will it help in anyway ?

    Reply
  22. jesus says

    January 2, 2011 at 11:12 PM

    i need help my itouch 4g wont work with facetime and i
    restored it and returned it and got a new one and it dosent work i
    turned my fire wall off and it still didnt work so i need
    help

    Reply
    • Cam says

      December 31, 2011 at 8:23 AM

      Me too

      Reply
  23. Elie says

    December 18, 2010 at 11:49 PM

    I also got my iPhone 4 in Dubai, I don’t see FaceTime button in settings under phone or restrictions. Is there a solution to get FaceTime without jailbreak?

    Reply
  24. Hassan says

    November 11, 2010 at 11:04 AM

    @Raji, in UAE this option is disabled, to resolve your problem try this site:
    http://www.ithinkdiff.com/facetime-hacktivator-activate-facetime-iphone-4-middle-east-unsupported-countries-guide/
    N.B: ur iphone should be jailbroken,

    Salam

    Reply
  25. Raji says

    November 10, 2010 at 4:59 AM

    I am not seeing the Facetime options either in Restrictions or Settings->Phone. I have tried all the options of Reset, restore as new phone as suggested. Just cannot see any facetime options with my new iphone 4. The iPhone has been purchased in Dubai, UAE. Can someone help!

    Thx.
    Raj

    Reply
  26. Robin Banks says

    September 7, 2010 at 3:43 AM

    Awesome… thanks so much.. after calling Vodafone and Apple re’ Facetime ‘not working’… Nobody told me that I had to enable it first… when I explained the problem to them they told me to either reset the phone or exchange it.

    Thanks soooo much for this.

    RB

    Reply
  27. Vahan says

    July 12, 2010 at 9:22 PM

    Nice, playing with restrictions followed by a reboot fixed FaceTime for me.

    Thanks!!

    Reply

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