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You are here: Home / How-to / Using Find My iPhone Activation Lock Lookup Tool

Using Find My iPhone Activation Lock Lookup Tool

By Andrew Martin 12 comments Last updated July 24, 2019

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A great tool for those interested in used iPhones, iPads, iPod Touches, and Apple Watches is the Find My iPhone Activation Lock Lookup Tool. This tool helps you learn if a used iDevice is stolen, lost, or hopefully available to reuse.  So use this iPhone Activation Lock Lookup Tool anytime you or someone you care about is looking to purchase or receive as a gift a used iPhone or another iDevice. This tool helps you see the current status of the iDevice’s activation lock.

Contents

    • 0.1 Unfortunately, as of 2017, Apple removed its iCloud Activation Lock status check tool from its website.
    • 0.2 Related Articles
  • 1 Why is a clean ESN important? 
  • 2 Thought Your iPhone Was Stolen or Lost But Then Found It?
  • 3 How-To LookUp iPhone Activation Status UPDATED 2017
  • 4 Check Via a Third-Party!
  • 5 Buying a Secondhand iPhone?
    • 5.1 Follow these steps BEFORE you buy ANY previously owned iDevice
  • 6 To locate your iPhone’s IMEI/MEID or iDevice’s Serial Number, there are a few different methods
  • 7 What Do I Do If the Previous Owner Forgot to Turn off Find My iPhone Activation Lock?
  • 8 Summary
    • 8.1 Related Posts:

Unfortunately, as of 2017, Apple removed its iCloud Activation Lock status check tool from its website.

However, there is a workaround for buyers in the market for a secondhand (New-To-You or Used) iDevice. And some people report that Apple will disable Activation Lock for users upon being provided legitimate proof of purchase.

A Word of Caution

This workaround currently works, but Apple might completely remove it from the website at any time. So if this method no longer works, let us know.

Related Articles

  • Remove iCloud Activation Lock
  • How To Set-Up a Used iPhone or iPad
  • How To Prepare for Buying or Selling a Used iPhone

Why is a clean ESN important? 

Your ESN or Electronic Serial Number is the gateway to activating your iPhone or another iDevice with Apple and on a wireless network. Sometimes, iPhones (and other iDevices) have bad or blacklisted ESNs–and there are generally three reasons why:

  1. The Owner has not fully paid off the iPhone
  2. The iPhone is still active but under another’s account
  3. Someone reported the iPhone lost or stolen 

If the iDevice has any of the three listed circumstances, that iPhone will NOT activate on another customer’s carrier account

Thought Your iPhone Was Stolen or Lost But Then Found It?

If you reported your iPhone as lost or stolen to your carrier, you need to call your carrier and tell them that you found the phone. If you don’t do this, that device will have a bad ESN, and you (or anyone else) will not be able to activate it with your mobile carrier or with Apple.

How-To LookUp iPhone Activation Status UPDATED 2017

  1. Visit Apple’s Support website
  2.  Select iPhone from the list of devices
  3. Click any HARDWARE search category such as Repairs & Physical Damage or Battery, Power, & Charging.
  4. On the next page,  select a particular problem like Screen Damage, Operating System Does Not Respond, or Unable to Power Off
  5. Tap Send in for Repair.
  6. Then enter your device’s serial number, IMEI or MEID to check its Activation Lock status
  7. If Activation Lock (or Find My iPhone) is enabled, you see a message saying Sorry but we can’t create a repair while Find my iPhone is active

As of December 2017, we’ve heard from a few readers that this workaround is no longer viable. You must now enter payment information before reaching the Activation Lock status checker.

Check Via a Third-Party!

Another great avenue to check your activation lock (ESN–electronic serial number) is via your mobile carrier or third-party resellers like Swappa and Ting. The best option to check an iPhone’s ESN is through the major mobile carriers. But if your carrier does not have an ESN checking tool, then third-party resellers like Swappa are a good option. However, when using these resellers ESN checkers, make sure you plug in your information into more than one site. Sometimes, these resellers provide incorrect ESN status–so best to double, even triple check!

So if you’re thinking of purchasing a used iPhone or another iDevice, use these third-party sites or carrier websites to check the validity of your New-To-You iPhone and check if that IMEI is clean for activation!

Buying a Secondhand iPhone?

Never take ownership of any used iPhone, iPad, or iPod touch until it has been removed from the previous owner’s account

Follow these steps BEFORE you buy ANY previously owned iDevice

  1. Turn the device on and slide to unlock
  2. If the passcode lock screen or the Home screen appears, the device hasn’t been erased
    1. Ask the seller to completely erase the device by going to Settings > General > Reset > Erase All Content and Settings
    2. Do NOT PURCHASE any used iPhone, iPad, or iPod touch until it’s been erased
  3. You know that a device is ready for you to use when you’re asked to “Set up your iPhone,” “Set up your iPad,” or “Set up your iPod” the first time you turn it on
    1. Begin the device setup process
    2. After choosing a language, region, and connecting to a network, activation starts.
      1. If you’re asked for the previous owner’s Apple ID and password, the device is still linked to their account
      2. Get the seller to enter their password. If the previous owner isn’t present, ask them to remove the device from their account remotely through icloud’s tool.

Always check the ESN when buying an iPhone secondhand

If you purchase a device with a bad or blacklisted ESN, the only way to change its status is thru the original owner. And that’s often an impossibility. To always purchase and sell secondhand iPhones safely, use your carrier’s ESN tool or the third-party checkers mentioned above. Don’t get stuck with an expensive bricked iPhone or iDevice!

To locate your iPhone’s IMEI/MEID or iDevice’s Serial Number, there are a few different methods

  1. For all iDevices, including Apple Watch Go to Settings > General > About  Apple iPhone Activation Lock Lookup Tool
  2. Use iTunes, select your device and click Summary (only works if your iDevice syncs with iTunes)
  3. For iPhone, click phone number to see IMEI/MEID
  4. With iPad cellular model, click Serial Number to see IMEI/MEID
  5. For Apple Watch, find the serial number engraved on the back of the watch
  6. With iPhone 5 and above, all iPads and iPod Touches, and the original iPhone, the IMEI/MEID and/or Serial Number is on the back of your device
  7. For iPhone 4S and below and iPhone 6S, the IMEI/MEID is on the SIM trayApple iPhone Activation Lock Lookup Tool
  8. IMEI/MEID numbers are also located on the original packing for the iDevice, so if you have access to that packaging take a look at the white label that comes with each iDevice.
  9. You can also find your product’s serial number on the original product receipt or invoice
  10. You can also try dialing *#06# on your phone and Apple sends your IMEI/MEID number via text

What Do I Do If the Previous Owner Forgot to Turn off Find My iPhone Activation Lock?

If the previous owner simply forgot to remove the iDevice from their account, the easiest thing is to ask them to remove it now.  However, if that owner is not available, then there are a few options.

Check out our articles on used iPhone and iDevices, How to Set-Up a Used iPhone/iPad and Used iPhone Buying Guide, to learn more tips on getting the most out of our New-To-You iDevices.

And if you happen to be in the market to sell your iPhone or iDevice, check out our article on what steps to do before you send that iDevice on its next journey.

And take a look at this article if you are in the market for either buying or selling.

Summary

Lesson Learned: don’t buy a second-hand device without physically checking to see if iCloud is on.

If you buy online you’re taking a chance anyway. According to Apple, Activation Lock must be disabled before a device is passed or sold to another person.

Failure to do so renders the device unusable for any new owner. With this tool, Apple makes the process of checking for Activation Lock easy.  And hopefully, prevents people from buying a device that may be locked because it was lost or stolen.

Related Posts:

  • Should I sign up for Apple’s iPhone Upgrade Program?Should I sign up for Apple’s iPhone Upgrade Program?
  • How Do I Know if My iPhone is Unlocked?How Do I Know if My iPhone is Unlocked?
  • Taking Photo But iPhone Says Storage is Full?Taking Photo But iPhone Says Storage is Full?
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Show 12 Comments

  1. chloe says

    December 5, 2019 at 10:15 PM

    Hi ,
    Idiot me , who knows the risks of this , mind you , bought a iphone XS from a customers son.. Now he has gone awol and i have an activation lock i cant remove.. can do recovery and wipe all that , but freaking stuck! Help a girl out? Pretty please
    Thanks mate ,
    Chloe

    Reply
  2. Chean savong says

    December 1, 2019 at 8:47 PM

    My iphone 5s is can’t unlock from activation lock, because i bought from a previous owner, and i can’t contact them at all. Activation lock always ask for original ID & password that use to setup the iphone first time. And i do not know at all. So please help me! And what should i do for this my beloved iphone …!?

    Reply
  3. Oniel says

    September 26, 2018 at 12:24 PM

    Hello i purchase an iphone 6s + which is activation lock i check the Imei # and it shows that my “Find my iphone” On can it be icloud remove?

    Reply
    • Anonymous says

      September 2, 2019 at 12:52 PM

      Yeah yeah you should email me and I can tell you how
      Ray of sunshine 6988 at gmail

      Without all the spaces it’s really easy

      Reply
  4. ZAHID HUSSAIN says

    April 15, 2018 at 8:09 AM

    Is it possible to find the previous owner of iPhone how can I find them neme phone number or email ID

    Reply
    • SK says

      April 16, 2018 at 7:53 AM

      Hi Zahid,

      Unless you have the previous owner’s information, there is no alternative way to locate that information via a serial number lookup and so forth. While Apple may have that information, it is protected by law and consequently cannot be released to anyone.

      SK

      Reply
  5. MArsh says

    December 1, 2017 at 3:44 AM

    Apple have changed this now and it doesnt tell you if its locked or not when entering the details for the damaged phone. It just accepts the request and asks you to enter your details and credit card info for the repair. No doubt it probably waits until you get to the very end of the check out before it tells you icloud needs to be turned off

    Reply
  6. Iain Dawson says

    August 1, 2017 at 7:42 AM

    This work through no longer works due to changes on Apple’s site, do you have any other suggestions?

    I’m trying to find out whether a dead iPad is iCloud clear before doing a repair, it’s the wi-fi only model so don’t have an IMEI to use to check on sites like Swappa.

    Reply
    • SK says

      August 1, 2017 at 12:05 PM

      Hi Iain,

      Some people report that Apple will disable Activation Lock for users upon being provided legitimate proof of purchase. Right now this is the only method that folks report works:

        visit Apple’s Support website
        Select iPhone from the list of devices
        Click any HARDWARE search category such as Repairs & Physical Damage or Battery, Power, & Charging.  
        On the next page,  select a particular problem like Screen Damage, Operating System Does Not Respond, or Unable to Power Off
        Tap Send in for Repair.
        Then enter your device’s serial number, IMEI or MEID to check its Activation Lock status
        If Activation Lock (or Find My iPhone) is enabled, you see a message saying Sorry but we can’t create a repair while Find my iPhone is active

      That’s about all we have right now…not much!

      Reply
  7. Rachelle Morse says

    July 11, 2017 at 11:03 AM

    please reply

    Reply
  8. Rachelle Morse says

    July 11, 2017 at 11:03 AM

    Can you tell me if my old phone is unlocked?

    Reply
    • SK says

      July 11, 2017 at 12:10 PM

      Hi Rachelle,

      This is unfortunately not a service that AppleToolBox provides. Your best bet is to check your IMEI (also called your ESN–electronic serial number) via your current mobile carrier. Or the carrier where you originally purchased that old iPhone. If you fully paid for that iPhone, your carrier MUST by federal law unlock the iPhone. Carriers will only unlock devices that work on their networks–so ATT will not unlock Sprint iPhones and vice-versa.

      First, check your carrier’s unlocking policy by visiting their website. Then contact that mobile wireless service provider to have them unlock it for you. Devices can be unlocked with unlocking codes or other software updates offered to you by your mobile provider. Additionally, some providers complete the unlocking process in-store, while others unlock your device remotely.

      Hope this helps,

      SK

      Reply

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