App Store not working: Blank Screen

Several users have reported an inability to access the App Store, meaning that when the buttons Purchased, Search, Categories, or Charts are tapped, users are shown blank pages and nothing loads when they want to use the App Store on an iPad or iPhone. Several people also reported that this problem started after they updated to iOS 6.

How to Fix

Please try each step until you resolve your issue:

  • Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
  • It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS). (see this article)
  • Close the App Store completely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Re-launch the App Store.
  • Restart your device by pressing and holding the sleep/wake button until “Slide to Power off” appears.
  • Launch the App Store; if it is still blank with nothing shown, wait a few minutes. Sometimes apps may load slowly because of networking issues.
  • If still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.
  • Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out”. Wait one minute and sign back in by reentering your Apple ID and password.Apps gone disappeared

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Comments

  1. Tensy says

    None of these solutions worked for me, I still have blank screen on updates. I have updated the apps one by one searching them manually but it is very tedius!! any idea??? please…

    • Anne says

      Hey,
      I tried all these things too and nothing worked. Finally tried settings>general>reset>reset network settings and that fixed it immediately. Doesn’t seem to have affected anything in the way of service or anything either so I would recommend trying this. Hope it helps!!!

  2. Tara says

    I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked. Going to the apple store tomorrow .

  3. Jeremy says

    Thanks for the tips.

    I’m using iOS 6.1.2 on the iPhone 5. I was facing the perpetually blank “Updates” screen too, even though it showed two updates pending.

    The year-change tip seemed to work–or else it was a huge coincidence.
    • I set the year to 2014
    • Tried to open the App Store, which failed to open
    • I set the Date & Time back to Set Automatically
    • Opened the app store again, and my updates were now visible.

    Not sure if the fix is repeatable in my case…I guess I’ll see if the blank screen comes up again.

  4. edan i says

    SOLVED ! (at least for me, on iPhone 4 v.6)

    Settings -> iTunes & App Stores -> Apple ID: -> View Apple ID -> Country/Region -> Change Country or Region -> Next -> Agree -> (click Next and whatever is needed to finish the process. no need to change the settings themselves.)

    i think it re-registers the device with the local app store and in doing so solving our problem.

  5. Natasha Minnick says

    This has been going on for a week! I have 4 apps that I can not update because the updates section is blank!! Please help, I’ve tried it all!!!

  6. Kim Cranston says

    My update screen on my iphone is also blank. Even though it says there are three updates pending. Have tried all the above suggestions but still not working. Very annoying!

  7. Deric says

    “Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.”
    i tried this one and its works for me. i just set the Date and Time to Off. but i dont set the year one ahead, then i try to access the app store, and pop i see the update. try it.

  8. Ko says

    it worked,
    it was great
    thanks
    i tries the 8.8.8.8 one
    dont know what the problem was though

    thanks again

  9. Hawar says

    thanks for your useful explanation. I have been tried almost everything, finally changing DSN was useful.

  10. Ray says

    The DNS to 8.8.8.8 works for me. Is there any problem leaving the DNS that way or do I need to change it back to its original numbers?

    Thanks!

  11. Abhi says

    This is really helpful.
    I just followed 1st part,restarted my iphone and it rest my network settings..it worked…hurray…..Awesome..luv to xplore ..but Apple should take care of these bugs.
    Anyway Thanks for the online help.
    Thanks a lot. :) :)

  12. James says

    Sorted! Change date by one year, force App Store to close (home button, minus), try to open App Store again…if that doesn’t work, reset date, and close App Store again, then re-open. Tried everything else and this worked for me!

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