Several users have reported an inability to access the App Store, meaning that when the buttons Purchased, Search, Categories, or Charts are tapped, users are shown blank pages and nothing loads when they want to use the App Store on an iPad or iPhone. Several people also reported that this problem started after they updated to iOS 6.
Contents
Fix for App Store Displays Blank Page
Please try each step until you resolve your issue:
- Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.
- It may be a connection issue. Try changing your DNS settings to Google’s open DNS by tapping Settings > Wi-Fi >, tap the blue arrow next to your current Wi-Fi network, and then tap the “DNS” field and enter the DNS servers; 8.8.8.8 (Google’s Public DNS). (see this article)
- Close the App Store completely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Re-launch the App Store.
- Close and relaunch the App Store. Double press the home button to get to the app switcher and swipe up on the App Store. Tap on the App Store icon again. This especially works if you are using an iPhone SE
- Restart your device by pressing and holding the sleep/wake button until “Slide to Power off” appears.
- Launch the App Store; if it is still blank with nothing shown, wait a few minutes. Sometimes apps may load slowly because of networking issues.
- If still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.
- Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out”. Wait one minute and sign back in by reentering your Apple ID and password.
Step-by-Step Video to solve this issue:
Clear Cache
We recently found a new trick that you can apply right now to have the App Store display its pages and applications. All you have to do is look look at the bottom menu, pick a tab, and then tap on it 10 times or even more.
This will eventually delete the cache from your App Store. As a result, the latest information will be delivered to you in a matter of seconds.
I have a new iPad upgraded to iOS 6. A few days ago the App Store started went blank. I set the date one year forward, and the App Store came back. I reset the date to the current date, and the App Store is still working. Thanks for the help.
Wow
Mine was not working because it was in a shared wifi.
The language changed sorted it for me where all else had failed – thanks for the tip!
I tried language change , and now it works…
Did the language change – back in business!
Time n language change worked for me
I tried all the tips but nothing happens. Can you suggest what I can do to fix this. Thanks
Help nothing works. Any tips?
Tried everything and still not working!! Very frustrating!!
Nothing works here also, this is crap need help
Tried all steps & still not working. I was accessing the app store with no issues earlier this week. I have the ipad2, loaded iOS 6 update back in September & had no issues with the app store until today. When I open the app store, it shows genius results, purchased apps & updates, but only shows a blank screen under ‘Featured’ & ‘Charts’. I have no ability to purchase any new apps now. I am so frustrated!! Any other ideas?
Same here, none of these suggestions work, extremely frustrating!
Changing the language worked for me. Thanks so much.
Nothing has worked for me, so frustrating.
I have blank white screens on featured and charts and I cannot install apps. I contacted AppleCare but they were no help. I hope this issue clears up!!
Please provide serious solutions, this is not a toy I`m becoming upset to pay that much for this
Same problem here. Tried everything: changing date/time, setting diff. language, soft reboot, hard reboot, close and relaunch, sign-off and sign-in.
It still shows blank screen for featured and chart tabs.
What is going on? is it server issue?
Nothing works, what i see is that the language of itunes and the app store doesn’t change when i change the language of the ipad3.
Mine is also not working! Tried all those tips. Please help
Tried to download free apps but asks me extra security questions the screen goes white when I touch to Answer, any suggestions ?
When I tried my iPad this morning, App Store worked just fine.
I believe there is nothing wrong with the device itself.
It could be simply server issue.
Tried everything and it is not working…
Tried everything and it is not working.
i have found itunes in ios6 haveing no errors,but the appstore encountered. is it supposed to purchase directly?
Tried all tips except google DNS one. For date and language change – I started getting an error ‘cannot connect to iTunes store’. Now I get this error for charts, gt blank screen for featured and search.. But all others tabs work such as genius and purchased.
This just started happening yesterday.
Any more thoughts would be appreciated!
Do the google DNS it worked for me
This just started happening to me yesterday. I tried all of the tricks and I’m still getting a blank screen. Frustrating to say the least.
Tried them all and nothing.
None of the above worked for me however I went to settings-> messages and turned iMessages on and that fixed the App Store for me. If you already have iMessages on I would try toggling it
Mine fixed itself this morning. I sent a note to Apple Support but I doubt they did anything on their end. The App Store was back by itself when I woke up.
Is It a problem on the iPhone or to the app store system itself?
The hard log out (double click and close) worked for me – I closed everything off and freed up some space – worked straight away
tried all the tips but still not working ……
what is going on with apple …..
disappoint
After the iOS 6 update,you many have found that your iPhone has problems connecting to the App Store. Some may have had trouble updating apps, while others are unable to view Passbook apps when connecting from the Passbook application.
I’ve spotted a solution on how to get around the issue:
Go to Settings>General>Date and Time>Set Automatically>Off. . Try to [update the apps again or press the button from Passbook]. If that fails, Set the date one year ahead and see if that helps you for now 🙂
this worked for me – thank you!
Changing the language setting worked for me.
Same here – tried every hint I got (including Google Public DNS and Language settings). Nothing worked
I finally installed again io6 and the problem was fixed. This took me time and losing configuration (thanks to Dropbox I did not lose pictures…).
Though this was over and today I faced AGAIN the same problem!!!
No way: apple starts having Microsoft behaviour!!!
I came from Nokia when they start going to Microsoft. Next time I will shift to android…
Nice issue: it is solved again without doing anything else.
Look like a temporary conflict between the device and iTunes/App Store servers…
language worked for me
my iphone are notworking for charger
Your a life saver this solved my problem I was messing with Ifile on a jailbroken ipad an I changed the systemversion.plist I couldn’t figure out what I did. And logging in and out then changing the language solved it for me. Thank you so much!
Guys be patient! I’ve also experienced your problems. Try doing each suggested solutions above and just wait. I tried changing date and reboot, waited about 10-12 minutes then its OK. The App Store now loads.
Hello I just finished fixing my iPhone4s White Screen because it was shattered.
After I fixed I had to charge it because it was flat after 30mins of charging I went to turn on the phone
I didn’t see anything come up my sceen is completely blank I can here the volume when I turn it on or
Off but the screen is completely blank can you please help me.
Thank you
Joyce
Turn off Wifi and go to App Store in 3G mode. Download any updates or a free App. Turn on Wifi again.
nothing else worked but this! thank you!
Hi,
I tried all steps ever reset all the settings still it’s not working… Please suggest me how to tackle this… Requesting reply on this… Thanks
B
Well I tried it all and nothing. Very frustrating. Haven’t been able to launch app store for months and months. Any more ideas?
Thanks so much! Setting the year one year ahead made the app store not open at all, but when I then changed the year back to normal, everything worked.
None of these solutions work, I only have a blank screen on updates. It still comes up wih the number of updates I need (5) in red
Please help??
hei same problem here…updated last night to ios 6.1…then its happening now…did you using latest version ios or just happening…….
The language change did it \m/ thanksssssssss
The language change did it \m/ thank u
… Switchi’n the Language made it!
I have tried every possible way also but still the update portion on my App Store appears blank.. I need to update 15 apps but every time I open the update portion it doesn’t load at all.. It always appears blank/white.. Can anyone help me… Pleeeeaaaaseee!!!!!
I have an iPod touch 4th generation and I cannot open the updates but everything else works. I have tried these tips and nothing works. I hate seeing the notification on it but cannot update any app to get rid of it. Please help.
App updates show after changing language to French but stopped working again when I reverted back to English. Odd. Looks like I will have to start speaking French!
Only the updates wasn’t working turning auto time date off worked for me
The changing of language from english to british english worked for me.
I have tried a few of these but my Updates screen is still white (even though the icon shows there are 3 updates ready). The icon seems to update. Clearly Apple can’t find their 6utts with both hands if they can’t give a definitive fix for this.
Starting to look like an android may be in my future…….
None of these solutions worked for me, I still have blank screen on updates. I have updated the apps one by one searching them manually but it is very tedius!! any idea??? please…
Hey,
I tried all these things too and nothing worked. Finally tried settings>general>reset>reset network settings and that fixed it immediately. Doesn’t seem to have affected anything in the way of service or anything either so I would recommend trying this. Hope it helps!!!
It worked for me, thank you ^-^
I’m so glad! 🙂
Well finally this work u have to update to last version,Then go to General>Reset>Reset Network Settings, I did it Nd it worked ^_^ hopemit works
it works for me thanks lot anne (nothing else worked)
Hi Anne ..it worked for me,thank you
I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked. Going to the apple store tomorrow .
I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked.
Tried all off these!! Still not working. Been a week now and the update icon is now at 7. Very disappointing
Thanks for the tips.
I’m using iOS 6.1.2 on the iPhone 5. I was facing the perpetually blank “Updates” screen too, even though it showed two updates pending.
The year-change tip seemed to work–or else it was a huge coincidence.
• I set the year to 2014
• Tried to open the App Store, which failed to open
• I set the Date & Time back to Set Automatically
• Opened the app store again, and my updates were now visible.
Not sure if the fix is repeatable in my case…I guess I’ll see if the blank screen comes up again.
SOLVED ! (at least for me, on iPhone 4 v.6)
Settings -> iTunes & App Stores -> Apple ID: -> View Apple ID -> Country/Region -> Change Country or Region -> Next -> Agree -> (click Next and whatever is needed to finish the process. no need to change the settings themselves.)
i think it re-registers the device with the local app store and in doing so solving our problem.
Brilliant, that worked. Thanks for letting me know.
thanks , this worked for me.
Nothing is working:-(
This has been going on for a week! I have 4 apps that I can not update because the updates section is blank!! Please help, I’ve tried it all!!!
My update screen on my iphone is also blank. Even though it says there are three updates pending. Have tried all the above suggestions but still not working. Very annoying!
I have same issue with my ipad mini… (This needs a fix)
I have same issue with my ipad mini… (This needs a fix) ….
“Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.”
i tried this one and its works for me. i just set the Date and Time to Off. but i dont set the year one ahead, then i try to access the app store, and pop i see the update. try it.
it is my bad bec ibought this shit insted of samsung’s
Thank you very much
it worked,
it was great
thanks
i tries the 8.8.8.8 one
dont know what the problem was though
thanks again
thanks for your useful explanation. I have been tried almost everything, finally changing DSN was useful.
Resetting the DNS to 8.8.8.8 worked for me.
Resetting network worked for me.
The DNS to 8.8.8.8 works for me. Is there any problem leaving the DNS that way or do I need to change it back to its original numbers?
Thanks!
Thanx very very veryveye…………………. X 1000000…..… times
U are the saviour
Hats off
This is really helpful.
I just followed 1st part,restarted my iphone and it rest my network settings..it worked…hurray…..Awesome..luv to xplore ..but Apple should take care of these bugs.
Anyway Thanks for the online help.
Thanks a lot. 🙂 🙂
Sorted! Change date by one year, force App Store to close (home button, minus), try to open App Store again…if that doesn’t work, reset date, and close App Store again, then re-open. Tried everything else and this worked for me!
thank you very much.
Thnks a lot.
i signedout of itunes n resigned in and it worked for me…. thanks very much
To do this you join an affiliate program for free and then
perform a specific action for the merchant you are representing.
It is also a good idea to add an alt tag which provides text instead of the banner, if for some reason the banner
cannot be displayed. They study the concept on which the poster is based, very extensively.
Thanx
It works using DSN step
Best regards
resetting network works for me! thnx a lot!
I almost threw my Ipod. I thought it’s broken. Good thing, I’ve found this! Awesome! Thanks, guys!
It worked. Thanks
Still not working!!!
IPod 4th gen iOS 6.1.6
The DNS solution worked with me.. Thanks a lot.
Hi
Changing language helped me , Thanks !!
I got it to work. Do everything that they said to do at the same time. Change these things in this order. Change the wifi DNS, change the date one year ahead, log out. turn the iPad off and back on. change the year to the correct day and login again. Hope it works.
Ugh I was really hoping to download an app which I need for a project I’m doing.. .None worked. Last time I called Apple they didn’t help for my broken on button… Now I have to use assistive touch and my computer to turn it on…
Apple Store is completely white on every section. It’s been occuring for at least a week.
This really sucks. I guess if I have to buy another device, it’ll have to be a brand like Asus. I’m not going through Apple again.
Owns Apple iPod 4th generation.
I tried the third option, that is, “Close the App Store completely…” and it worked for me. Thanks.
dns worked for me
Thanks at lot. It helped a lot.
None of the solutions worked for me until I reset all settings. Settings-General-Reset-Reset All Settings
I’ve tried all the tips and it still doesn’t work! It’s really frustrating. Hope yall can fix it or is there any other tips?
Try going into WiFi, and then change your DNS to 8.8.8.8 which is the google DNS. Worked for me. Once you’ve changed it, close the app store app by double tapping your home button and then reopen it. Worked for me when all other ways/options failed.
Your changing of the the Language suggestion worked for me…. (thanks)
IM SO HAPPY! Thanks for sharing! The change in language fixed my App prob! 😀
Hello Everyone,
I was in the same boat as people here who said NOTHING worked for them. I was getting really frustrated. I finally tried the the suggestions of changing date, language, etc. I am not sure but after about the fourth or fifth time, it worked. keep in mind, I did restart my device after each change of couple of changes.
Initially, I tried each suggestion step by step, but it didn’t work. I guess it takes a couple of tries…
Hope this helps… and this is absolutely unacceptable, as someone mentioned, this is not a toy, these devices cost hundreds of dollars… Apple needs to do something about this…
I agree with you 100%! It’s a shame!
Language change worked for me
thanks budd, changing the DNS to 8.8.8.8 worked for me. app store was like “cannot connect to istore” before.
This just worked for me…
I went to settings>general>restrictions (entered pin code) then turned off installing apps.
(you may not have your restrictions enabled – so that would be another possible step first)
I then exited settings and saw that the App store icon was gone.
Then returned to settings>general>restrictions (entered in code) then turned on installing apps.
I then exited settings, tapped the restored App Store icon and it was working again.
To be sure I got off my home wifi first but I doubt this had an impact.
I also updated my credit card info (had an expired credit card). I wonder if that affected it.
FINALLY!!!! I tried EVERYTHING else and this finally worked, thank you!!!!
change of language setting worked thanks
Thanks so much the date worked for me!
iPhone 5c please help nothing’s working!! It get very frustrating
I can’t even get rid of App Store and put it back on their is no x up on the corner?
Change of language setting worked for iPad Air 2. Thank you very much!
Guys just change your language to english UK or English US and reopen the app. It works !!
Spent a lot of money on my iMac and would like to purchase some apps. But I can’t as the app screen goes blank. It’s frustrating to contemplate some of the apparent solutions presented here. Time to go back to Windows I guess.
how much i love you !! … thanks admin.. its worked ..
“f still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.”
Changing the language works for me.
So glad I found this! My husband swore I broke my phone! This started happening a couple of weeks ago on my new iPhone 6 which was frustrating as I needed to download an app to keep in touch with my son’s teacher. I finally was able to get on a computer to search it out and found this site. I tried the date switch first which didn’t work. Then when setting it back to automatic I realized it had me in the wrong time zone! So I changed that and now it works. So odd!
Tried everything listed above and then some. Still a blank white screen. How frustrating. I’ve been on Apple from Android a little over a week….some experience this has been.
the language fixed it for me.
thank you
the language change worked for me.
Same issue with the apps not loading, hold the App store until it vibrates and then press the center button
Language fixed it
Thanks … Languadge change and once iphone switched off n on did my aap store working …. Thanks …..!
i had the same problem, but have now fixed it! it does require some patience…
change language from english (uk) to plain english. it will say ‘setting language’. it may seem like it crashes as this takes about a minute and a half to work on my iPhone. Just let it load and it should take you back to the General settings. Come out of that and back to the main screen. Give it a few seconds, then go back in. Now change the settings back. Once you are brought back to the General settings, then head over to the App Store. Now when you sign in it may still be blank. I left my phone for 2minutes, then suddenly it all appeared!! I hope this helps! J
It worked like a charn! I just turned on “set date automatically” and then app store worked again 😉
I changed the region and it worked
Thank you for the tips
Thank you Anne.this only trick worked.just reset the network in setting.
language change worked for me. thanks for tips.
Language change worked for me ..i changed to language English ( India)
The steps didn’t work for me ..but I saw on one of the comments from Anne which I tried and it worked immediately .. Settings>general>reset>reset network settings
Finally done! Thank you so much! Changing language approach worked for my iPad.
i’ve had the same problem, tried every possible solution. Because so many option we’re given which had to do with general settings i thought it had to do with some setting that probably wasn’t correct.
So -> go to the settings theme -> scoll down – Choose for -> Reset All Settings
Voila ->No Blank Fields anymore
Drawback -> you have to set some custom setting you liked
Good luck!
Sorry, someone was a little bit more clever one week earlier, anyhow good luck!
The Google DNS worked for me. Thanks
Thankyou. Language change worked
Resetting the time seemed silly but it worked! Strange that this bug is still around 4 years and many iOS updates later.
thanks !!! its working by changing dns 🙂
Thank you very much, my problem of blank screen started after upgrading to iso 9, and resolved by complete closing AppStore and restart again.
here is the solution.
turn off wifi
turn off 3G/4G
Multitask > Close appstore.
open app store again when you dont have the connection.
click ok. to error.
close app store from multitask
turn on 3G 4G and open appstore
This works
I have iPhone 6plus. App Store went blank without any reason. Based on the previous suggestions I changed language to English (us) which worked
I tried the stuff at the beginning of the thread and realized that it was an iOS 6 issue. Jumped to the bottom of the thread and this fixed it. Thanks
Language change fixed my problem, thanks for the tip
cumhur, you’re a genius !!! Thanks 🙂
Clearing cache fixed the App Store!
Hello SK, Thx for advice. After pressing home button twice and closing the App Store and later putting off the power and then on, the AppStore has started working properly. Thank you SK.
FYI I had this issue on my Macbook Air 2012 with OSX El Capitan 10.11.3, NOT an iphone or ipad and restarting the system solved it.
You guys are geniuses.My App Store was off for 2 months after I upgraded to iOS 9 but some minutes ago it started working .Thanks a lot for the procedures.
The first step, turning off set time and date automatically, worked for me. Thanks!
To fix that problem the only thing you have to do is…settings> iTunes & appstore> tap your apple id to desconnect it and just log back in into your itunes account.
I reset the setting over all and made sure that the data was on for the app store.
but none of the above worked.
changing the language and time zone working for me , thanks for help..
Double clicking the home button, swiping away the AppStore page then going back into it worked perfectly. Thanks.
Worked like a charm!!! Changed the date and relaunched. It’s there. !! Thanks.
go into languages, make sure you only have English there, get rid of any others. It should come back. Worked for me.
OH MY GOODNESS, thank you. This helped tremendously. I changed the DNS for my wifi to 8.8.8.8, and my App Store magically started doing its thing again! Very pleased!
Turned my iPhone 5S off but that didn’t work. Be careful changing languages. I changed mine to French, thinking I’d remember my college French. Wrong, I did not remember. Wish I would have just immediately switched back to English. Anyway lucked out and everything back and working. Wonder how much Apple lost by locking us all out? Such simple fixes for most of us.
Thought tapping the tabs trick 10 times was gonna be BS but this fixed it for me!! Thanks!!!!
Have someone send you a link via SMS to a app in your store. I clicked the link and everything worked
I got it to work by adding ,8.8.8.8 to my DNS setting, not deleting original.
After proving it worked, I removed this change to leave at original.
Tested again, it still works.
Let’s see for how long!
Changing language works form me, after tried all the scenario above only change language make it works properly, thanks
Nothing mentioned above worked.
I just changed setting for App Store under Mobile data . It was switched off, I switched it on and App store blank screen has disappeared
In starting iPhone App Store installed app free but now it’s showing “make purchases ” on any type of app
What should i do?