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You are here: Home / iPad / Why Is My App Store Not Working, Loading, or Shows A Blank Screen?

Why Is My App Store Not Working, Loading, or Shows A Blank Screen?

By SK 198 comments Last updated November 22, 2019

iDevice errors always seem to happen at the most inconvenient of times! Over the weekend, I was enjoying a relaxing Sunday at home trolling the iTunes Store on my iPad looking up some good movies to watch later. As I was making a list of what I want to see or even possibly purchase, all of a sudden all I see is a white blank screen.  What the heck?

Contents

  • Quick Tips 
  • Check Apple System Status Page
  • Before You Do Anything, Try This–Restart!
    • Restart An Individual App
    • How to restart
  • How to force restart 
  • What To Do When The App Store’s Not Working and Showing a Blank Page
    • Sign Out and then back INTO Your App Store’s Apple ID
    • Force Refresh the App Store and Clear Its Cache (for iOS 12 and below)
    • Update Date and Time Settings
    • Switch Your Internet Connection
    • Reset Your Network
    • Use a Different DNS
    • Change the Device’s Language
  • Ask Friends To Help
  • No Time? Check Out Our Step-by-Step Video
  • Wrap Up
  • Reader Tips

Quick Tips 

Follow These Quick Tips When Your App Store’s Not Loading, Not Working, or Stuck on a Blank White Screen

  • Check Apple’s System Status Site for any ongoing issues with Apple Servers
  • Force restart the App Store App
  • Restart or force restart your iPhone, iPad, or iPod
  • Sign out and back into the iTunes & App Store via Settings or the App Store App
  • Refresh the App Store and clear its cache
  • Change your device’s date and time settings
  • Switch to Cellular Data or try a different WiFi network
  • Reset your network’s settings
  • Use a different DNS provider such as Google’s Public DNS

Related Articles

  • App Store Not Working After macOS Mojave Update?
  • App updates not working (or showing up) in the App Store
  • How to Force Reload App Store to Load Faster on iPhone
  • App Store: “An unknown error has occurred”; can’t connect to the App Store
  • App Store problems? How to fix your issues
  • Music App Stuck on the Lock Screen? How To Fix It Now

I quickly learned that I am not alone.

Several readers report this exact same error of the App Store (and sometimes the iTunes Store) not working on their iPhones, iPads, or iPods.

When they tap one of the tab at the bottom, all they see is a blank page!Apps gone disappeared

Nothing loads when they want to use the App Store on an iPad or iPhone.  No matter what you do your App Store shows a blank white screen–and it’s very frustrating!

Several people also report that this problem started after they updated to the latest version of iOS.

But for others, the App Store was working fine until, without warning or apparent cause, the App Store or iTunes Store just goes blank.  Some report they receive the error message “cannot connect to the app store.” Ugh…

Related Posts

  • Tips to Load Your App Store Faster on iPhones and iDevices
  • App Store Blank on macOS
  • macOS App Store Updates Not Showing
  • Getting Ghost Updates on macOS App Store?

Check Apple System Status Page

It’s not you; it’s Apple! Like any technology, Apple system goes down time to time, whether for maintenance or unexpectedly. It happens. It’s part of life.

So before you unnecessarily perform a bunch of troubleshooting steps, check Apple’s System Status page. Make sure there aren’t any problems with the App Store.

Problems are denoted in yellow and list any issues. To learn more, tap on the problem for an update window of the latest information.

Before You Do Anything, Try This–Restart!

Restart An Individual App

Double-tap your Home button or swipe up the Home Gesture Bar, find the App Store, and swipe up towards the top of the screen to close the app. Now, open the app the same way as always. force close and restart an app using iOS and iPadOS

When you double-tap the Home button or swipe up the Gesture Bar and then swipe up on an app preview, the app closes and goes into a Not Running state. 

So when you open it, you refresh entirely that app!

Check and see if your App Store is now working. If not, perform a full iDevice restart.

For older iOS

Close the App Store entirely by pressing the home button twice, pressing and hold the App Store icon until it starts to wiggle, then tapping the minus sign to close it. Close apps

Then relaunch the App Store.

How to restart

  1. On an iPad with no Home Button and iPhones X or later: press and hold the Side/Top/Power button and either volume button until the slider appears how to restart an iPad with no home button
  2. On an iPad or iPhone with a Home Button and iPod Touch: press and hold the Side/Top/Power button until the slider appears how to turn on iPad
  3. Drag the slider to turn the device off and after the device turns off, press and hold that Side/Top/Power button again until you see the Apple Logo
  4. With iOS 11 and above, restart using Settings > General > Shut Down iOS 11 Setting to Shut Down iPhone

If restarting didn’t work, try a forced reboot on your iPhone, iPad, or iPod touch. Perform this only if your iDevice and the iTunes or App Store is still not responding.

How to force restart Forced Restart Not Working on iPhone 8 or iPhone X?

  • On an iPhone X Series and above, newer iPad model, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo
  • On an iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo Forced Restart Not Working on iPhone 8 or iPhone X?
  • On an iPhone 6s and earlier, older iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons for at least 10 seconds, until you see the Apple logo iPad Sound Not Working? How to Fix It

What To Do When The App Store’s Not Working and Showing a Blank Page

Sign Out and then back INTO Your App Store’s Apple ID

  1. Go to Settings> iTunes & App Store> Tap your Apple ID and select Sign Out App Store Displays No Purchases for Previous Purchases
  2. Wait 10-20 seconds and sign back into your account with your Apple ID App Store and iTunes Store Apple ID sign in page
  3. Alternatively, Open Settings > iTunes & App Store
    1. Tap on Apple ID and sign out
    2. Now try and open your App Store
    3. Wait a bit for content to load–be patient
    4. Once content loads, tap the profile icon and sign in with your Apple ID tap the app store profile icon to sign into apple id
    5. For older iOS, go to the Purchases section and Sign In

Force Refresh the App Store and Clear Its Cache (for iOS 12 and below)

  • For iOS 13+ and iPadOS, force close (restart) the app store app and relaunch it
  • For older iOS (12 and below), repeatedly tap the App Store Updates button (available in older iOS only) or any of the tab icons at the bottom. All you have to do is look at the bottom menu, pick a tab, and then tap on it ten times or even more. This eventually deletes the cache from your App Store.iPad App Store Bottom Menu Options
  • Readers report this works, but sometimes you need to tap it upwards of 25 times or even more!
  • Select the Updates tab and swipe down from the middle of the screen until you see the spinning connections wheel  refresh the app store via the updates tab on iOS iPhone

Update Date and Time Settings

  • Tap Settings > General > Date and Time > Set Automatically > Off. Wait 10-20 second and turn it back ON iPhone Keeps Resetting Itself
  • If that doesn’t work, turn Set Automatically OFF and then manually set the date one year ahead
  • Then try to access the App Store

If you see the message “cannot connect”

  • Go back and update the Date & Time to the actual settings by entering it manually or toggling Set Automatically ON
  • Then reopen the App Store

Switch Your Internet Connection

  • If using WiFi, toggle it off and try Cellular or vice-versa (use WiFi and turn off Cellular)
  • Use a different WiFi network or try a WiFi network somewhere else, like your neighbors or a nearby coffee shop
  • Go to Settings > Mobile or Cellular > and turn Mobile/Cellular Data OFF turn off cellular data on iPhone and iPad
    • Wait 10-20 seconds and then switch it back ON
    • Now scroll down to Use Mobile/Cellular Data For and toggle App Store ON if it’s offiPhone App Crashes After iOS Update, How-To Fix
    • If App Store is already toggled ON, toggle it OFF and wait 10-20 seconds and toggle the App Store back ON
  • See if your App Store is now working normally, i.e., the blank screen has disappeared

Have a Monthly Data Limit?

If your cellular plan includes a maximum limit and you are close or exceeded that limit, you may have just identified the problem.

Try adding more data onto your plan and see if that makes a difference.

Reset Your Network

  • Try Resetting.  Go to Settings > General> Reset> Reset All Settings.  This does not delete any of your data. Can't Delete Safari History on iPhone, Fix

Use a Different DNS

  • Try changing your DNS settings to Google’s open DNS
  • Go to  Settings > WiFi > and tap your current WiFi network iPhone Can't Connect to Unsecured Network? How-To Fix
  • Select the DNS field and enter these DNS servers; 8.8.8.8 and 8.8.4.4 (Google’s Public DNS) Make Safari faster, more secure with OpenDNS & Google Public DNS

For more DNS options, see this article.

Change the Device’s Language

  • Tap Settings > General > Language & Region > iPhone Language iOS General Setting for Language & Region on iPhone
  • Tap Other Languages
  • Pick any language other than your current. If possible, try and choose any other second language you already know or are familiar with
  • Once the new language downloads, check if the App Store or iTunes Store works
  • If everything’s good to go, return to Settings > General > Language & Region and change the language back to your original
  • Then delete that second language, if desired

Yup, this is definitely a weird one–but it seems to work.  Just remember that when you modify the language, first check the App Store, and only then change the language back to what it was originally.

Ask Friends To Help

A reader let us know that this one worked for him–strange but true.

Just ask a friend, co-worker, family member, or pretty much anyone you know to send you a link via SMS to any app in the App Store.  share an app from the app store with friends and family

For whatever reason, the app store reappears normally!

No Time? Check Out Our Step-by-Step Video

Wrap Up

There are a lot of reasons why the App Store stops working. Hopefully, one of the tips listed above in the article or video helped you out.

If something else worked for you, let us know! We love paying it forward and adding it to our Reader Tips section.

Reader Tips

  1. I had the same problem on my Mac Pro. Repeatedly clicking the “updates” tab fixed the problem
  2. Sign out of your Apple ID by tapping Settings > iTunes & App Store, tap your Apple ID and select “Sign Out.” Wait one minute and sign back in by reentering your Apple ID and password
  3. Turned off the phone and wait for a minute and turn back on. Then, log out of your Apple ID from Settings > Apple ID Account Management > Sign Out. Then sign back in. If you get an error message, wait a few minutes and try logging in again. You might need to try logging in a few times. Once logged in, close the App Store App if open and then open it again and see if your issue resolves and you can see the Search Bar, all the categories, etc.
  4. Just turn off both of your internet connections–WiFi and Cellular Data. The try to load the App Store. You get the error that your internet connection is lost and then close the App Store app. Reconnect the internet by turning both WiFi and Cellular Data ON. Then load the App Store again. Worked for me!
  5. Toggle ON Airplane Mode, then try to open the app store. You get an error message but ignore it! Just shut down your App Store app and then open it again straight away. Then turn off airplane mode and within 30 seconds the App Store re-populated.
  6. Tap on any one of the toolbar buttons (Featured, Search, Updates, etc.) on the bottom of the screen rapidly ten times. It sounds counter-intuitive, but it refreshes the App Store and should solve your problem.
sudz - apple
SK

Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the original editorial direction of AppleToolBox. He is based out of Los Angeles, CA.

Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.

In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.

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Reader Interactions

Write a Comment Cancel reply

Show 198 Comments

  1. Denise Krebbs says

    October 26, 2020 at 6:45 AM

    I keep getting the “Cannot Connect to App Store” message when I check the apps that I’ve purchased to see if they need updating and I’ve tried everything that I’ve been told to try on the internet but I still keep getting that message.
    What can I do to fix this issue ?

    Reply
  2. David Harvey says

    December 4, 2019 at 7:47 AM

    The AppStore icon has disappeared from my son’s iPad, and I’m not sure how to restore it. Without AppStore, we can’t add any new apps, so we’re stuck. Any suggestions?

    Reply
    • Elizabeth Jones says

      December 4, 2019 at 8:21 AM

      Hi David,

      Check if you set any Screen Time Restrictions on your son’s device. Go to Settings > Screen Time and temporarily disable any restrictions–see if the app store returns. If so, it’s likely you set up a restriction in Screen Time (usually in Content & Privacy Restrictions but could also be Allowed Apps)

      Reply
      • ApkRapido says

        April 16, 2020 at 3:39 AM

        I think you should use android

        Reply
  3. Maeve says

    October 28, 2019 at 12:22 PM

    So when I went into the Apple App Store it said Can’t Connect to iPod and I was wondering how I could fix that pls

    Reply
    • Elizabeth Jones says

      October 29, 2019 at 8:16 AM

      Hi Maeve,

      Sorry to hear about the problems with your iPod. Please check out this article: App Store: “An unknown error has occurred”; can’t connect to the App Store

      Reply
  4. Betty says

    February 1, 2019 at 7:16 AM

    Can not get apple App Store ? Blank screen ! Three days now I have try all tips please help thank you .

    Reply
    • SK says

      February 1, 2019 at 7:28 AM

      Betty, Are you on the older iOS 11? It appears that some Apple users who are still on iOS 11 are having issues with accessing the app store and Apple music. Apple is aware of this issue and may be working towards a resolution.

      Reply
      • Betty says

        February 1, 2019 at 8:42 AM

        I think I am still on 10 ?

        Reply
        • SK says

          February 1, 2019 at 9:17 AM

          Yea, Appears to be an issue affecting some users. https://www.iclarified.com/69368/app-store-itunes-store-and-apple-music-are-down-for-some-users . Hopefully Apple will be able to address this issue soon.

          Reply
  5. Bill says

    April 21, 2018 at 9:05 AM

    I had the same problem on my Mac Pro. Repeatedly clicking the “updates” tab fixed the problem.

    Reply
    • SK says

      April 21, 2018 at 9:07 AM

      Thanks, Bill for sharing what worked for you!

      SK

      Reply
  6. Trishan says

    February 26, 2018 at 6:31 PM

    Good job thank youuuuu very much for the help

    Reply
  7. Katie says

    February 7, 2018 at 9:03 AM

    Awesome! I even took my ipad minis to the Apple store which didn’t work! I did EVERYTHING you suggested and the only one that worked was changing the language!!! How weird! So glad I can finally get into the App store! Thank you thank you!!

    Reply
  8. Suneeta Meena says

    December 6, 2017 at 5:37 PM

    My phone: iphone 7

    Reply
  9. Suneeta Meena says

    December 6, 2017 at 5:37 PM

    Thanks a lot!!!

    Mobile Data was Off for: App Store!

    Thanks a ton!

    Had turned it off yesterday!

    Silly mistake!

    Thanks!

    Reply
  10. Rennie says

    November 15, 2017 at 4:16 AM

    Thanks, these tips worked for my iPhone 5s when the App Store didn’t load.

    Reply
  11. Aptoide says

    October 26, 2017 at 2:34 AM

    Perfect works very well

    Reply
  12. Yolandi says

    July 18, 2017 at 3:40 PM

    Thank you for the great tips! Tried the first one and it worked. You’re awesome

    Reply
  13. Aylmer says

    July 3, 2017 at 3:35 PM

    For My case, the issue was to enable Localisation of my iPad by the App Store.

    Reply
  14. Shubhmoy Mishra says

    June 27, 2017 at 2:42 AM

    Awesome! Many days my App Store was not working BUT NOW it is working with these tips! I just tell others to use this site. Thanks.

    Reply
  15. BHAVESH says

    June 2, 2017 at 6:07 AM

    thanks for ur information guys..really fantastic guys. i am amazed.wonderful information

    Reply
  16. Cagri says

    December 22, 2016 at 12:32 AM

    Weird but changing date and time worked for me. Thanks

    Reply
  17. D Senthil Kumar says

    October 23, 2016 at 8:50 PM

    Thanks you very much its working………

    Reply
  18. Akshay arya says

    August 20, 2016 at 10:07 AM

    In starting iPhone App Store installed app free but now it’s showing “make purchases ” on any type of app
    What should i do?

    Reply
  19. dinesh says

    August 9, 2016 at 10:50 PM

    Nothing mentioned above worked.

    I just changed setting for App Store under Mobile data . It was switched off, I switched it on and App store blank screen has disappeared

    Reply
  20. Shanti says

    July 26, 2016 at 6:17 PM

    Changing language works form me, after tried all the scenario above only change language make it works properly, thanks

    Reply
  21. Peter Hackney says

    July 25, 2016 at 2:47 AM

    I got it to work by adding ,8.8.8.8 to my DNS setting, not deleting original.
    After proving it worked, I removed this change to leave at original.
    Tested again, it still works.
    Let’s see for how long!

    Reply
  22. Jeff says

    July 25, 2016 at 12:58 AM

    Have someone send you a link via SMS to a app in your store. I clicked the link and everything worked

    Reply
  23. Bickle77 says

    July 17, 2016 at 1:19 AM

    Thought tapping the tabs trick 10 times was gonna be BS but this fixed it for me!! Thanks!!!!

    Reply
  24. William says

    July 8, 2016 at 4:59 PM

    Turned my iPhone 5S off but that didn’t work. Be careful changing languages. I changed mine to French, thinking I’d remember my college French. Wrong, I did not remember. Wish I would have just immediately switched back to English. Anyway lucked out and everything back and working. Wonder how much Apple lost by locking us all out? Such simple fixes for most of us.

    Reply
  25. Clarabelle says

    June 19, 2016 at 6:43 PM

    OH MY GOODNESS, thank you. This helped tremendously. I changed the DNS for my wifi to 8.8.8.8, and my App Store magically started doing its thing again! Very pleased!

    Reply
  26. Lyle says

    June 15, 2016 at 10:39 PM

    go into languages, make sure you only have English there, get rid of any others. It should come back. Worked for me.

    Reply
  27. Virginia Dipierro says

    April 21, 2016 at 1:44 PM

    Worked like a charm!!! Changed the date and relaunched. It’s there. !! Thanks.

    Reply
  28. Bec says

    April 14, 2016 at 3:06 PM

    Double clicking the home button, swiping away the AppStore page then going back into it worked perfectly. Thanks.

    Reply
  29. harsh says

    April 13, 2016 at 11:05 PM

    changing the language and time zone working for me , thanks for help..

    Reply
  30. CARLOS says

    April 13, 2016 at 2:54 PM

    I reset the setting over all and made sure that the data was on for the app store.
    but none of the above worked.

    Reply
  31. Beltran says

    April 12, 2016 at 6:37 PM

    To fix that problem the only thing you have to do is…settings> iTunes & appstore> tap your apple id to desconnect it and just log back in into your itunes account.

    Reply
  32. JoeThePimpernel says

    April 12, 2016 at 8:30 AM

    The first step, turning off set time and date automatically, worked for me. Thanks!

    Reply
  33. Simon says

    April 5, 2016 at 9:08 AM

    You guys are geniuses.My App Store was off for 2 months after I upgraded to iOS 9 but some minutes ago it started working .Thanks a lot for the procedures.

    Reply
  34. Cordelia says

    March 30, 2016 at 3:05 PM

    FYI I had this issue on my Macbook Air 2012 with OSX El Capitan 10.11.3, NOT an iphone or ipad and restarting the system solved it.

    Reply
  35. Bharat says

    March 30, 2016 at 7:35 AM

    Hello SK, Thx for advice. After pressing home button twice and closing the App Store and later putting off the power and then on, the AppStore has started working properly. Thank you SK.

    Reply
  36. Raj says

    March 30, 2016 at 7:27 AM

    Clearing cache fixed the App Store!

    Reply
  37. jc33 says

    March 23, 2016 at 10:54 AM

    cumhur, you’re a genius !!! Thanks 🙂

    Reply
  38. Bernie says

    March 15, 2016 at 3:58 AM

    Language change fixed my problem, thanks for the tip

    Reply
  39. dan says

    February 21, 2016 at 4:22 PM

    I tried the stuff at the beginning of the thread and realized that it was an iOS 6 issue. Jumped to the bottom of the thread and this fixed it. Thanks

    Reply
  40. Tanya says

    February 21, 2016 at 12:44 PM

    I have iPhone 6plus. App Store went blank without any reason. Based on the previous suggestions I changed language to English (us) which worked

    Reply
  41. cumhur says

    February 9, 2016 at 7:57 AM

    here is the solution.

    turn off wifi
    turn off 3G/4G
    Multitask > Close appstore.
    open app store again when you dont have the connection.
    click ok. to error.
    close app store from multitask
    turn on 3G 4G and open appstore

    Reply
    • Darrin says

      February 15, 2016 at 9:23 PM

      This works

      Reply
  42. Mohammed Sabah says

    January 30, 2016 at 6:34 AM

    Thank you very much, my problem of blank screen started after upgrading to iso 9, and resolved by complete closing AppStore and restart again.

    Reply
  43. radhika says

    January 29, 2016 at 8:15 AM

    thanks !!! its working by changing dns 🙂

    Reply
  44. Insomniak says

    January 17, 2016 at 10:56 AM

    Resetting the time seemed silly but it worked! Strange that this bug is still around 4 years and many iOS updates later.

    Reply
  45. B says

    January 15, 2016 at 7:38 PM

    Thankyou. Language change worked

    Reply
  46. Fay says

    January 14, 2016 at 12:32 PM

    The Google DNS worked for me. Thanks

    Reply
  47. Jonathan says

    January 10, 2016 at 6:41 AM

    Sorry, someone was a little bit more clever one week earlier, anyhow good luck!

    Reply
  48. Jonathan says

    January 10, 2016 at 6:39 AM

    i’ve had the same problem, tried every possible solution. Because so many option we’re given which had to do with general settings i thought it had to do with some setting that probably wasn’t correct.

    So -> go to the settings theme -> scoll down – Choose for -> Reset All Settings

    Voila ->No Blank Fields anymore
    Drawback -> you have to set some custom setting you liked

    Good luck!

    Reply
  49. Sayaka says

    January 9, 2016 at 4:32 PM

    Finally done! Thank you so much! Changing language approach worked for my iPad.

    Reply
  50. Naomi says

    January 3, 2016 at 8:56 AM

    The steps didn’t work for me ..but I saw on one of the comments from Anne which I tried and it worked immediately .. Settings>general>reset>reset network settings

    Reply
  51. Muthuselvi says

    January 1, 2016 at 12:43 AM

    Language change worked for me ..i changed to language English ( India)

    Reply
  52. reza says

    December 23, 2015 at 12:30 PM

    language change worked for me. thanks for tips.

    Reply
  53. Thomas says

    December 22, 2015 at 12:27 AM

    Thank you Anne.this only trick worked.just reset the network in setting.

    Reply
  54. Zahra says

    December 21, 2015 at 1:36 AM

    Thank you for the tips

    Reply
  55. shafeeq says

    December 15, 2015 at 3:13 AM

    I changed the region and it worked

    Reply
  56. Javier Garcia says

    December 1, 2015 at 12:32 PM

    It worked like a charn! I just turned on “set date automatically” and then app store worked again 😉

    Reply
  57. J says

    November 17, 2015 at 11:32 AM

    i had the same problem, but have now fixed it! it does require some patience…
    change language from english (uk) to plain english. it will say ‘setting language’. it may seem like it crashes as this takes about a minute and a half to work on my iPhone. Just let it load and it should take you back to the General settings. Come out of that and back to the main screen. Give it a few seconds, then go back in. Now change the settings back. Once you are brought back to the General settings, then head over to the App Store. Now when you sign in it may still be blank. I left my phone for 2minutes, then suddenly it all appeared!! I hope this helps! J

    Reply
  58. Fazil says

    November 14, 2015 at 12:14 PM

    Thanks … Languadge change and once iphone switched off n on did my aap store working …. Thanks …..!

    Reply
  59. Mardo says

    October 24, 2015 at 12:56 PM

    Language fixed it

    Reply
  60. Sanat says

    October 22, 2015 at 6:55 AM

    Same issue with the apps not loading, hold the App store until it vibrates and then press the center button

    Reply
  61. lesley says

    October 17, 2015 at 10:36 AM

    the language change worked for me.

    Reply
  62. malka says

    September 27, 2015 at 7:48 PM

    the language fixed it for me.
    thank you

    Reply
  63. Jake says

    September 13, 2015 at 8:30 AM

    Tried everything listed above and then some. Still a blank white screen. How frustrating. I’ve been on Apple from Android a little over a week….some experience this has been.

    Reply
  64. Jennifer says

    September 11, 2015 at 1:58 PM

    So glad I found this! My husband swore I broke my phone! This started happening a couple of weeks ago on my new iPhone 6 which was frustrating as I needed to download an app to keep in touch with my son’s teacher. I finally was able to get on a computer to search it out and found this site. I tried the date switch first which didn’t work. Then when setting it back to automatic I realized it had me in the wrong time zone! So I changed that and now it works. So odd!

    Reply
  65. bahiah says

    August 29, 2015 at 6:39 PM

    how much i love you !! … thanks admin.. its worked ..

    “f still nothing appears, try changing the device’s language by tapping Settings > General > International > Language. Pick a language. Pick any other second language you already know or be familiar with. If you don’t, do not forget to navigate back in a different language. Change the language, launch the App Store, then change the language back to what it was originally.”

    Reply
    • Sothea says

      September 9, 2015 at 8:45 PM

      Changing the language works for me.

      Reply
  66. Justgivener says

    August 20, 2015 at 2:56 PM

    Spent a lot of money on my iMac and would like to purchase some apps. But I can’t as the app screen goes blank. It’s frustrating to contemplate some of the apparent solutions presented here. Time to go back to Windows I guess.

    Reply
  67. ronald says

    August 20, 2015 at 7:29 AM

    Guys just change your language to english UK or English US and reopen the app. It works !!

    Reply
  68. Augustin Man says

    August 14, 2015 at 11:48 AM

    Change of language setting worked for iPad Air 2. Thank you very much!

    Reply
  69. Jamie says

    August 6, 2015 at 10:57 AM

    I can’t even get rid of App Store and put it back on their is no x up on the corner?

    Reply
  70. Jamie says

    August 6, 2015 at 10:55 AM

    iPhone 5c please help nothing’s working!! It get very frustrating

    Reply
  71. Wheeler Smith says

    August 4, 2015 at 8:32 PM

    Thanks so much the date worked for me!

    Reply
  72. Ramkb says

    August 1, 2015 at 9:13 PM

    change of language setting worked thanks

    Reply
  73. Rima Bonario says

    July 22, 2015 at 9:05 AM

    This just worked for me…

    I went to settings>general>restrictions (entered pin code) then turned off installing apps.
    (you may not have your restrictions enabled – so that would be another possible step first)
    I then exited settings and saw that the App store icon was gone.
    Then returned to settings>general>restrictions (entered in code) then turned on installing apps.
    I then exited settings, tapped the restored App Store icon and it was working again.

    To be sure I got off my home wifi first but I doubt this had an impact.
    I also updated my credit card info (had an expired credit card). I wonder if that affected it.

    Reply
    • Donna McCown says

      September 14, 2015 at 12:31 PM

      FINALLY!!!! I tried EVERYTHING else and this finally worked, thank you!!!!

      Reply
  74. Zulqar Nain says

    July 20, 2015 at 2:26 AM

    thanks budd, changing the DNS to 8.8.8.8 worked for me. app store was like “cannot connect to istore” before.

    Reply
  75. Vijay says

    July 18, 2015 at 9:52 AM

    Language change worked for me

    Reply
  76. User says

    July 4, 2015 at 7:38 PM

    Hello Everyone,

    I was in the same boat as people here who said NOTHING worked for them. I was getting really frustrated. I finally tried the the suggestions of changing date, language, etc. I am not sure but after about the fourth or fifth time, it worked. keep in mind, I did restart my device after each change of couple of changes.

    Initially, I tried each suggestion step by step, but it didn’t work. I guess it takes a couple of tries…

    Hope this helps… and this is absolutely unacceptable, as someone mentioned, this is not a toy, these devices cost hundreds of dollars… Apple needs to do something about this…

    Reply
    • Augustin Man says

      August 14, 2015 at 11:55 AM

      I agree with you 100%! It’s a shame!

      Reply
  77. anne says

    June 26, 2015 at 2:50 AM

    IM SO HAPPY! Thanks for sharing! The change in language fixed my App prob! 😀

    Reply
  78. Michael says

    May 23, 2015 at 12:48 AM

    Your changing of the the Language suggestion worked for me…. (thanks)

    Reply
  79. Grrrr says

    April 8, 2015 at 6:38 AM

    I’ve tried all the tips and it still doesn’t work! It’s really frustrating. Hope yall can fix it or is there any other tips?

    Reply
    • Sam Ali says

      July 20, 2015 at 1:52 AM

      Try going into WiFi, and then change your DNS to 8.8.8.8 which is the google DNS. Worked for me. Once you’ve changed it, close the app store app by double tapping your home button and then reopen it. Worked for me when all other ways/options failed.

      Reply
  80. Gregg says

    April 4, 2015 at 8:34 AM

    None of the solutions worked for me until I reset all settings. Settings-General-Reset-Reset All Settings

    Reply
  81. Zibusiso says

    April 2, 2015 at 3:20 AM

    Thanks at lot. It helped a lot.

    Reply
  82. gopi says

    March 28, 2015 at 9:50 AM

    dns worked for me

    Reply
  83. Chuks says

    March 5, 2015 at 2:39 AM

    I tried the third option, that is, “Close the App Store completely…” and it worked for me. Thanks.

    Reply
  84. HatsuneMIku says

    February 4, 2015 at 5:47 PM

    Ugh I was really hoping to download an app which I need for a project I’m doing.. .None worked. Last time I called Apple they didn’t help for my broken on button… Now I have to use assistive touch and my computer to turn it on…
    Apple Store is completely white on every section. It’s been occuring for at least a week.

    This really sucks. I guess if I have to buy another device, it’ll have to be a brand like Asus. I’m not going through Apple again.

    Owns Apple iPod 4th generation.

    Reply
  85. Ben Koopmann says

    January 23, 2015 at 7:14 PM

    I got it to work. Do everything that they said to do at the same time. Change these things in this order. Change the wifi DNS, change the date one year ahead, log out. turn the iPad off and back on. change the year to the correct day and login again. Hope it works.

    Reply
  86. ashwini says

    January 20, 2015 at 7:26 PM

    Hi
    Changing language helped me , Thanks !!

    Reply
  87. May says

    January 6, 2015 at 12:00 PM

    The DNS solution worked with me.. Thanks a lot.

    Reply
  88. shyam says

    January 5, 2015 at 6:41 AM

    Still not working!!!
    IPod 4th gen iOS 6.1.6

    Reply
  89. Basil says

    January 1, 2015 at 11:17 PM

    It worked. Thanks

    Reply
  90. davie says

    December 17, 2014 at 4:32 AM

    I almost threw my Ipod. I thought it’s broken. Good thing, I’ve found this! Awesome! Thanks, guys!

    Reply
  91. clara says

    September 10, 2014 at 11:06 PM

    resetting network works for me! thnx a lot!

    Reply
  92. Adnan says

    May 27, 2014 at 12:23 AM

    Thanx
    It works using DSN step
    Best regards

    Reply
  93. click says

    April 4, 2014 at 4:20 PM

    To do this you join an affiliate program for free and then
    perform a specific action for the merchant you are representing.

    It is also a good idea to add an alt tag which provides text instead of the banner, if for some reason the banner
    cannot be displayed. They study the concept on which the poster is based, very extensively.

    Reply
  94. oduro says

    March 8, 2014 at 6:45 AM

    i signedout of itunes n resigned in and it worked for me…. thanks very much

    Reply
  95. saadatu says

    February 15, 2014 at 3:12 PM

    Thnks a lot.

    Reply
  96. minu says

    February 7, 2014 at 11:02 PM

    thank you very much.

    Reply
  97. James says

    September 5, 2013 at 1:27 PM

    Sorted! Change date by one year, force App Store to close (home button, minus), try to open App Store again…if that doesn’t work, reset date, and close App Store again, then re-open. Tried everything else and this worked for me!

    Reply
  98. Abhi says

    August 20, 2013 at 11:21 AM

    This is really helpful.
    I just followed 1st part,restarted my iphone and it rest my network settings..it worked…hurray…..Awesome..luv to xplore ..but Apple should take care of these bugs.
    Anyway Thanks for the online help.
    Thanks a lot. 🙂 🙂

    Reply
  99. Nikhil says

    August 12, 2013 at 5:09 AM

    Thanx very very veryveye…………………. X 1000000…..… times
    U are the saviour
    Hats off

    Reply
  100. Ray says

    July 30, 2013 at 7:06 PM

    The DNS to 8.8.8.8 works for me. Is there any problem leaving the DNS that way or do I need to change it back to its original numbers?

    Thanks!

    Reply
  101. Vic says

    July 29, 2013 at 5:00 AM

    Resetting network worked for me.

    Reply
  102. Cristina says

    July 27, 2013 at 5:38 PM

    Resetting the DNS to 8.8.8.8 worked for me.

    Reply
  103. Hawar says

    June 7, 2013 at 5:06 AM

    thanks for your useful explanation. I have been tried almost everything, finally changing DSN was useful.

    Reply
  104. Ko says

    June 6, 2013 at 3:23 AM

    it worked,
    it was great
    thanks
    i tries the 8.8.8.8 one
    dont know what the problem was though

    thanks again

    Reply
  105. Hillary says

    May 18, 2013 at 10:45 AM

    Thank you very much

    Reply
  106. Deric says

    March 14, 2013 at 4:00 PM

    “Tap Settings > General > Date and Time > Set Automatically > Off. Set the date one year ahead. Then try to access the App Store.”
    i tried this one and its works for me. i just set the Date and Time to Off. but i dont set the year one ahead, then i try to access the app store, and pop i see the update. try it.

    Reply
  107. Daniel Li says

    March 13, 2013 at 9:55 PM

    I have same issue with my ipad mini… (This needs a fix) ….

    Reply
  108. Daniel Li says

    March 13, 2013 at 9:55 PM

    I have same issue with my ipad mini… (This needs a fix)

    Reply
  109. Kim Cranston says

    March 2, 2013 at 7:52 PM

    My update screen on my iphone is also blank. Even though it says there are three updates pending. Have tried all the above suggestions but still not working. Very annoying!

    Reply
  110. Natasha Minnick says

    March 2, 2013 at 1:15 AM

    This has been going on for a week! I have 4 apps that I can not update because the updates section is blank!! Please help, I’ve tried it all!!!

    Reply
  111. edan i says

    February 27, 2013 at 2:04 AM

    SOLVED ! (at least for me, on iPhone 4 v.6)

    Settings -> iTunes & App Stores -> Apple ID: -> View Apple ID -> Country/Region -> Change Country or Region -> Next -> Agree -> (click Next and whatever is needed to finish the process. no need to change the settings themselves.)

    i think it re-registers the device with the local app store and in doing so solving our problem.

    Reply
    • Wfurrie says

      March 3, 2013 at 10:38 PM

      Brilliant, that worked. Thanks for letting me know.

      Reply
    • Yehuda says

      March 5, 2013 at 7:25 AM

      thanks , this worked for me.

      Reply
    • Michelle says

      July 26, 2013 at 3:46 PM

      Nothing is working:-(

      Reply
  112. Jeremy says

    February 25, 2013 at 2:57 PM

    Thanks for the tips.

    I’m using iOS 6.1.2 on the iPhone 5. I was facing the perpetually blank “Updates” screen too, even though it showed two updates pending.

    The year-change tip seemed to work–or else it was a huge coincidence.
    • I set the year to 2014
    • Tried to open the App Store, which failed to open
    • I set the Date & Time back to Set Automatically
    • Opened the app store again, and my updates were now visible.

    Not sure if the fix is repeatable in my case…I guess I’ll see if the blank screen comes up again.

    Reply
  113. Jay says

    February 20, 2013 at 12:14 PM

    Tried all off these!! Still not working. Been a week now and the update icon is now at 7. Very disappointing

    Reply
  114. Tara says

    February 19, 2013 at 6:58 AM

    I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked.

    Reply
  115. Tara says

    February 19, 2013 at 6:57 AM

    I’m ready to throw this phone. I have tried everything that has been suggested and nothing has worked. Going to the apple store tomorrow .

    Reply
  116. Tensy says

    February 18, 2013 at 3:59 PM

    None of these solutions worked for me, I still have blank screen on updates. I have updated the apps one by one searching them manually but it is very tedius!! any idea??? please…

    Reply
    • Anne says

      February 28, 2013 at 9:13 PM

      Hey,
      I tried all these things too and nothing worked. Finally tried settings>general>reset>reset network settings and that fixed it immediately. Doesn’t seem to have affected anything in the way of service or anything either so I would recommend trying this. Hope it helps!!!

      Reply
      • Filipe says

        March 15, 2013 at 4:26 PM

        It worked for me, thank you ^-^

        Reply
        • Anne says

          March 19, 2013 at 12:48 PM

          I’m so glad! 🙂

          Reply
          • joshua says

            June 3, 2013 at 8:45 PM

            Well finally this work u have to update to last version,Then go to General>Reset>Reset Network Settings, I did it Nd it worked ^_^ hopemit works

      • krish says

        April 28, 2015 at 5:38 PM

        it works for me thanks lot anne (nothing else worked)

        Reply
      • Naomi says

        January 3, 2016 at 8:58 AM

        Hi Anne ..it worked for me,thank you

        Reply
  117. PA says

    February 15, 2013 at 12:12 PM

    I have tried a few of these but my Updates screen is still white (even though the icon shows there are 3 updates ready). The icon seems to update. Clearly Apple can’t find their 6utts with both hands if they can’t give a definitive fix for this.

    Starting to look like an android may be in my future…….

    Reply
  118. doms says

    February 10, 2013 at 3:41 AM

    The changing of language from english to british english worked for me.

    Reply
  119. dave says

    February 4, 2013 at 11:17 AM

    Only the updates wasn’t working turning auto time date off worked for me

    Reply
  120. Craig says

    February 2, 2013 at 5:23 AM

    App updates show after changing language to French but stopped working again when I reverted back to English. Odd. Looks like I will have to start speaking French!

    Reply
  121. Hunter says

    January 31, 2013 at 5:50 AM

    I have an iPod touch 4th generation and I cannot open the updates but everything else works. I have tried these tips and nothing works. I hate seeing the notification on it but cannot update any app to get rid of it. Please help.

    Reply
  122. Chindits says

    January 29, 2013 at 10:03 PM

    I have tried every possible way also but still the update portion on my App Store appears blank.. I need to update 15 apps but every time I open the update portion it doesn’t load at all.. It always appears blank/white.. Can anyone help me… Pleeeeaaaaseee!!!!!

    Reply
  123. Kazooo says

    January 28, 2013 at 9:47 PM

    … Switchi’n the Language made it!

    Reply
  124. Ava says

    January 28, 2013 at 4:37 PM

    The language change did it \m/ thank u

    Reply
  125. Ava says

    January 28, 2013 at 4:36 PM

    The language change did it \m/ thanksssssssss

    Reply
  126. Aaron says

    January 27, 2013 at 2:57 PM

    None of these solutions work, I only have a blank screen on updates. It still comes up wih the number of updates I need (5) in red
    Please help??

    Reply
    • Roy says

      January 30, 2013 at 6:06 AM

      hei same problem here…updated last night to ios 6.1…then its happening now…did you using latest version ios or just happening…….

      Reply
  127. Erin says

    January 26, 2013 at 6:26 PM

    Thanks so much! Setting the year one year ahead made the app store not open at all, but when I then changed the year back to normal, everything worked.

    Reply
  128. Lu says

    January 24, 2013 at 10:22 PM

    Well I tried it all and nothing. Very frustrating. Haven’t been able to launch app store for months and months. Any more ideas?

    Reply
  129. Harshal says

    January 15, 2013 at 10:08 AM

    Hi,

    I tried all steps ever reset all the settings still it’s not working… Please suggest me how to tackle this… Requesting reply on this… Thanks
    B

    Reply
  130. Dishum says

    January 11, 2013 at 11:33 AM

    Turn off Wifi and go to App Store in 3G mode. Download any updates or a free App. Turn on Wifi again.

    Reply
    • jazzfem says

      March 4, 2016 at 2:31 AM

      nothing else worked but this! thank you!

      Reply
  131. Joyce says

    January 6, 2013 at 7:49 AM

    Hello I just finished fixing my iPhone4s White Screen because it was shattered.

    After I fixed I had to charge it because it was flat after 30mins of charging I went to turn on the phone

    I didn’t see anything come up my sceen is completely blank I can here the volume when I turn it on or

    Off but the screen is completely blank can you please help me.

    Thank you

    Joyce

    Reply
  132. Abed says

    January 2, 2013 at 11:28 AM

    Guys be patient! I’ve also experienced your problems. Try doing each suggested solutions above and just wait. I tried changing date and reboot, waited about 10-12 minutes then its OK. The App Store now loads.

    Reply
  133. Light says

    December 26, 2012 at 11:51 PM

    Your a life saver this solved my problem I was messing with Ifile on a jailbroken ipad an I changed the systemversion.plist I couldn’t figure out what I did. And logging in and out then changing the language solved it for me. Thank you so much!

    Reply
  134. hang says

    December 2, 2012 at 1:30 PM

    my iphone are notworking for charger

    Reply
  135. david says

    November 20, 2012 at 10:06 AM

    language worked for me

    Reply
  136. Siscu says

    October 30, 2012 at 3:55 PM

    I finally installed again io6 and the problem was fixed. This took me time and losing configuration (thanks to Dropbox I did not lose pictures…).
    Though this was over and today I faced AGAIN the same problem!!!
    No way: apple starts having Microsoft behaviour!!!
    I came from Nokia when they start going to Microsoft. Next time I will shift to android…

    Reply
    • Siscu says

      October 30, 2012 at 5:23 PM

      Nice issue: it is solved again without doing anything else.
      Look like a temporary conflict between the device and iTunes/App Store servers…

      Reply
  137. Ralf says

    October 30, 2012 at 3:22 PM

    Same here – tried every hint I got (including Google Public DNS and Language settings). Nothing worked

    Reply
  138. Luke says

    October 30, 2012 at 9:20 AM

    Changing the language setting worked for me.

    Reply
  139. John1994 says

    October 16, 2012 at 9:03 AM

    After the iOS 6 update,you many have found that your iPhone has problems connecting to the App Store. Some may have had trouble updating apps, while others are unable to view Passbook apps when connecting from the Passbook application.

    I’ve spotted a solution on how to get around the issue:

    Go to Settings>General>Date and Time>Set Automatically>Off. . Try to [update the apps again or press the button from Passbook]. If that fails, Set the date one year ahead and see if that helps you for now 🙂

    Reply
    • elena says

      January 13, 2016 at 9:18 AM

      this worked for me – thank you!

      Reply
  140. Jeff says

    October 16, 2012 at 3:48 AM

    tried all the tips but still not working ……
    what is going on with apple …..
    disappoint

    Reply
  141. Marty says

    October 16, 2012 at 2:04 AM

    The hard log out (double click and close) worked for me – I closed everything off and freed up some space – worked straight away

    Reply
  142. Rocky says

    October 16, 2012 at 12:03 AM

    Is It a problem on the iPhone or to the app store system itself?

    Reply
  143. Vyom says

    October 15, 2012 at 8:15 AM

    Mine fixed itself this morning. I sent a note to Apple Support but I doubt they did anything on their end. The App Store was back by itself when I woke up.

    Reply
  144. guitetteolf says

    October 14, 2012 at 10:33 PM

    None of the above worked for me however I went to settings-> messages and turned iMessages on and that fixed the App Store for me. If you already have iMessages on I would try toggling it

    Reply
  145. Pete says

    October 14, 2012 at 4:03 PM

    Tried them all and nothing.

    Reply
  146. Maggie says

    October 14, 2012 at 2:13 PM

    This just started happening to me yesterday. I tried all of the tricks and I’m still getting a blank screen. Frustrating to say the least.

    Reply
  147. Vyom says

    October 14, 2012 at 7:21 AM

    Tried all tips except google DNS one. For date and language change – I started getting an error ‘cannot connect to iTunes store’. Now I get this error for charts, gt blank screen for featured and search.. But all others tabs work such as genius and purchased.

    This just started happening yesterday.

    Any more thoughts would be appreciated!

    Reply
    • Nadra says

      July 2, 2015 at 2:56 PM

      Do the google DNS it worked for me

      Reply
  148. ken says

    October 14, 2012 at 4:47 AM

    i have found itunes in ios6 haveing no errors,but the appstore encountered. is it supposed to purchase directly?

    Reply
  149. Siscu says

    October 14, 2012 at 4:06 AM

    Tried everything and it is not working.

    Reply
  150. Siscu says

    October 14, 2012 at 4:05 AM

    Tried everything and it is not working…

    Reply
  151. Jack says

    October 13, 2012 at 7:36 PM

    When I tried my iPad this morning, App Store worked just fine.
    I believe there is nothing wrong with the device itself.
    It could be simply server issue.

    Reply
  152. Jane says

    October 13, 2012 at 2:47 PM

    Tried to download free apps but asks me extra security questions the screen goes white when I touch to Answer, any suggestions ?

    Reply
  153. Ash says

    October 13, 2012 at 8:36 AM

    Mine is also not working! Tried all those tips. Please help

    Reply
  154. Ron says

    October 13, 2012 at 6:28 AM

    Nothing works, what i see is that the language of itunes and the app store doesn’t change when i change the language of the ipad3.

    Reply
  155. Jack says

    October 13, 2012 at 3:12 AM

    Same problem here. Tried everything: changing date/time, setting diff. language, soft reboot, hard reboot, close and relaunch, sign-off and sign-in.
    It still shows blank screen for featured and chart tabs.

    What is going on? is it server issue?

    Reply
  156. Omer says

    October 12, 2012 at 8:03 PM

    Please provide serious solutions, this is not a toy I`m becoming upset to pay that much for this

    Reply
  157. Robert says

    October 12, 2012 at 5:54 PM

    I have blank white screens on featured and charts and I cannot install apps. I contacted AppleCare but they were no help. I hope this issue clears up!!

    Reply
  158. Chris says

    October 12, 2012 at 4:17 PM

    Changing the language worked for me. Thanks so much.

    Reply
    • Matt says

      October 14, 2012 at 9:46 AM

      Nothing has worked for me, so frustrating.

      Reply
  159. Xker says

    October 12, 2012 at 5:06 AM

    Same here, none of these suggestions work, extremely frustrating!

    Reply
  160. Lou says

    October 11, 2012 at 9:52 PM

    Tried all steps & still not working. I was accessing the app store with no issues earlier this week. I have the ipad2, loaded iOS 6 update back in September & had no issues with the app store until today. When I open the app store, it shows genius results, purchased apps & updates, but only shows a blank screen under ‘Featured’ & ‘Charts’. I have no ability to purchase any new apps now. I am so frustrated!! Any other ideas?

    Reply
  161. ShL says

    October 11, 2012 at 6:20 PM

    Nothing works here also, this is crap need help

    Reply
  162. soxgal says

    October 10, 2012 at 11:43 AM

    Tried everything and still not working!! Very frustrating!!

    Reply
  163. Pat says

    October 10, 2012 at 3:11 AM

    Help nothing works. Any tips?

    Reply
  164. Pat says

    October 10, 2012 at 3:08 AM

    I tried all the tips but nothing happens. Can you suggest what I can do to fix this. Thanks

    Reply
  165. Adi says

    October 8, 2012 at 9:21 AM

    The language changed sorted it for me where all else had failed – thanks for the tip!

    Reply
    • Sham says

      October 13, 2015 at 8:01 AM

      I tried language change , and now it works…

      Reply
    • Sue P. says

      November 11, 2015 at 10:47 AM

      Did the language change – back in business!

      Reply
    • Anand says

      January 17, 2016 at 10:42 AM

      Time n language change worked for me

      Reply
  166. Felix says

    October 7, 2012 at 12:35 AM

    I have a new iPad upgraded to iOS 6. A few days ago the App Store started went blank. I set the date one year forward, and the App Store came back. I reset the date to the current date, and the App Store is still working. Thanks for the help.

    Reply
    • lol says

      December 20, 2015 at 6:28 PM

      Wow

      Reply
    • Juan says

      February 4, 2016 at 9:28 AM

      Mine was not working because it was in a shared wifi.

      Reply

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