Several iPhone and iPad users have reported that the built-in iOS mail app is indicating (red circle badge notification) a number of unread email messages when actually there are no unread email messages in the inbox.
If you are having this issue, here is how to fix:
Please try these steps until your issue is resolved.
1-Obviously, make sure that you really don’t have any unread mails in your inbox. You may have some unread emails that your may not know. For instance, lets say your are using Gmail as your email account. Open Safari (or any other internet browser) and go to gmail.com. To find your unread gmail messages, in the search box, enter ‘is:unread’ (without the quotes) and if this search finds any unread messages, mark them read. Check if this fixes your problem.
2-Restart your device.
3-The next fix is to disable the Mail settings and restart the Mail app. Here is how:
- Go to Settings > Mail, Contacts, Calendars
- Select the mail account that shows the incorrect unread mail notifications, if you have more than one.
- Disable “Mail”. Note this does not delete your account.
- Exit Settings by pressing the Home Button
- Close the Mail app by pressing the Home button twice. You will see your recently used apps, you may want to swipe left to find it. When you see the Mail app preview, swipe up to close it.
- Now once again go to Settings > Contacts, Calendars and select the mail account
- Enable ” Mail”
- Check to see if your mail app is now showing the correct unread email counts.
4-If this happens a lot, you may want to hide the unread mail number. Here is how:
- Go to Settings > Notifications > Mail
- Disable “Allow Notifications”