Several users have found that their Mail app doesn’t refresh emails after updating to iOS 13.2 on their iPhone. The Mailboxes are slow to refresh and show the new emails. Some users still report seeing blank inboxes with a message at the bottom showing the mailbox is being updated.
- iOS 13 or iPadOS problems and how to fix them – Troubleshooting Guide
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- 15 new features in iOS 13.2 that you should care about
- This new iOS 13.3 feature makes it worth waiting for the update
It appears that some Mail bugs reported in the prior version of iOS 13 were not addressed in a systematic fashion in the current update.
Update – 11/18/2019
The latest update iOS 13.2.3 and iPadOS 13.2.3 has solved a lot of the Mail related issues including Search feature and refresh issues. Before you proceed down the article, we suggest that you update your iPhone or iPad to this latest version.
Apple’s updated iOS 13.2.2, released this week fixes some of the RAM management issues that could have been behind some of the refresh issues. If you have not updated, please update your iPhone to iOS 13.2.2. and test the Mail app.
Force Restart your iPhone
Before attempting to troubleshoot the Mail app, try and perform a forced reboot of your iPhone and check if it solves your Mail issues. Sometimes a force reboot helps with numerous issues that show up following an iOS update.
If the Simple force reboot didn’t help you with your Mail issues, read on.
Mail not refreshing after iOS update
Here are some potential workarounds and fixes that might help you with Mail refresh and other related issues on iOS 13. Make sure your iPhone is not in Low power mode since that can cause issues with refreshing emails.
Follow each of the steps below:
- Close the Mail app on your iPhone
- Open Settings app and tap on Passwords & Accounts
- Under Accounts, tap on the account and turn off Mail
- Open Mail app
- Go back to Settings > Passwords & Accounts > Accounts
- Enable the Mail app back again
Now go back to your email account on the Mail app and check if the inbox refreshes correctly.
The other place to investigate when looking at problems with the Mail app is the refresh settings.
- Open Settings App
- Tap on Passwords & Accounts
- Scroll down to Fetch New Data (it’s at the bottom of the main menu)
- And tap on Fetch New Data
- Scroll down and toggle from Automatically to manually a couple of times
- Change it to Automatically or ‘Every 15 Minutes’ and give it a try
Check if the refresh frequency is any better for your inboxes associated with your accounts. On this setting screen, make sure to choose ‘Push’ at the top to see if it makes any difference.
Another way to fix Mail related issues on your iOS devices is to delete the Mail account, restart your iPhone and then re-add the accounts. You can follow this Apple support document and find the steps at the bottom of the article.
Many users have found some success with their Gmail and Yahoo accounts by deleting and re-adding their accounts back.
Delete the Mail app and reinstall it!
If you have iOS 12, iOS 13, or iPadOS 13, you can delete (and then reinstall) the Mail app from your device!
Deleting and reinstalling the Mail app often solves these types of issues. So give it a try!
How to delete the Mail app from your device
- On your iOS or iPadOS device, touch and hold the app
- Choose Delete App from the Quick Actions menu
- For earlier iPadOS and iOS 13 versions, tap Edit Home Screen or Rearrange Apps
- Tap the x in the upper-left corner to delete the Mail app
- Tap Delete
- Confirm you want to delete the Mail app
- For an iPhone X or later model, tap Done. On an iPhone 8 or earlier model, press the Home button
Reinstall and reconnect the Mail App
- Open the App Store
- Search for Mail
- Tap the cloud icon to install it
- Once installed, re-enabled your email accounts one at a time in Settings > Passwords & Accounts
Mail Notification Issues with iOS 13 /iOS 13.2
Other reported issues with Mail relate to how the notifications do not clear even after the Mail is read. We are not sure what is causing this even in iOS 13.2 but if you are experiencing this issue, try this.
When you open the email and scroll to the bottom of the email. Drag your finger down as if you are scrolling up on the mail. When you do this, for some reason the system marks it as ‘Read” and the notification goes away. That blue dot next to the email should disappear showing that the mail has been read.
Some users find that they are unable to see any email notifications on their locked screen. If you are seeing notifications related issue, check the settings for email notifications.
Start with Settings -> Notification -> Mail -> select the email account > make sure the desired alerts are selected and at the bottom select Show Previews and change it accordingly. Do this for each of your Mail accounts and check if your notifications show up correctly.
If you still continue to face issues, your best bet is to use a third-party Mail app like Spark or Outlook till these issues are addressed in the next iOS update. You can also try and use the Gmail app if you are using a Gmail account with the Mail app on your iPhone running iOS 13.
Please let us know if you have any questions or any tips that you would like to share what worked for you.
Obsessed with tech since the early arrival of A/UX on Apple, Sudz (SK) is responsible for the editorial direction of AppleToolBox. He is based out of Los Angeles, CA.
Sudz specializes in covering all things macOS, having reviewed dozens of OS X and macOS developments over the years.
In a former life, Sudz worked helping Fortune 100 companies with their technology and business transformation aspirations.