Having issues and problems with your iPad? Sadly, at one time or another all of us iFolk run into an error, bug, or just plain Apple-weirdness. And we need to do some iPad troubleshooting NOW.
If this sounds like you or a loved one, fear not! You are most certainly NOT alone. And Apple ToolBox is at the ready, to work through some of your problems and hopefully get everything back to working order.
Periodically, our team here runs into trouble with our iDevices and iPads. So to assist us all, we compiled a list of common symptoms and basic iPad troubleshooting tips.
These tips are suitable for all iPad models, from the oldest to the newest.
- iPad Not Downloading apps
- iPad Keyboard Shortcut Disappears
- WiFi Issues on iPads
- iPad Battery Draining?
- iPad Won’t Restore
- 1 General iPad Troubleshooting Tips and Maintenance
- 2 iPad Symptoms and Cures
- 2.1 Symptom: My iPad won’t turn on
- 2.2 Symptom: iPad touchscreen is slow or does not respond
- 2.3 Symptom: iPad does not show in iTunes when it is connected.
- 2.4 Symptom: Wi-Fi connection on iPad does not work
- 2.5 Symptom: I am having problems with an app on my iPad
- 2.6 Symptom: My iPad is not charging or is slow to charge
- 2.7 Symptom: My iPad’s battery is draining!
- 2.8 Related Posts:
General iPad Troubleshooting Tips and Maintenance
- Make sure that you have the latest version of iTunes.
- While you’re at it, check and see if any of your apps have updates. If so, update your apps too.
- Make sure that your iPad software is up to date. To check, first connect your iPad to your computer, select your device in iTunes, and then click “Check for Update” in the Summary section of iTunes. You can also do a software update wirelessly (iOS 5 or later) with your Wi-Fi connection, just tap Settings > General > Software Update.
- Make sure that your battery is fully charged and then Optimize Settings for More Battery Power
- To improve battery life, you can turn off the feature that allows apps to refresh in the background. Go to Settings > General > Background App Refresh and set the switch to Off.
- If the Mail app lists Background Activity, you can choose to fetch data manually or increase the fetch interval.
- Clean Your iPad’s Screen–your know it’s time when your iPad has more fingerprints than pixels
- Delete any apps you no longer use or never used!
- BackUp–just in case you ever need it.
- Free-Up Space with an iPad Spring Cleaning–yeah, it’s that important we should do this at least once a year and preferably MORE.
iPad Symptoms and Cures
Symptom: My iPad won’t turn on
- Turn your iPad off and on. Press and hold the Sleep/Wake button for a few seconds until a red slider appears; then slide it. Press and hold the Sleep/Wake button to turn on again.
- Reset your iPad. Press the “Sleep/Wake” button and the “Home” button simultaneously for at least 10 seconds until the Apple logo appears on the screen. This reset will not damage your files.
Symptom: iPad touchscreen is slow or does not respond
- It may be that your screen is dirty. Try cleaning your screen. To do this, unplug everything, turn off iPad (see above), then with a very soft, lint-free and slightly damp cloth gently wipe the screen. Do NOT use window cleaners and paper towels.
- If you have any screen protector sheet, try removing it.
Symptom: iPad does not show in iTunes when it is connected.
- Make sure that you have the latest version of iTunes.
- iPad requires USB 2.0 to function properly. Unplug your iPad from your computer, and plug it into a different USB port that is built into the computer.
- Turn your iPad off and on
- Disconnect your iPad from your computer, then turn your computer off and on and re-connect.
- Especially for Windows users, if the above steps do not resolve your issue, completely uninstall iTunes and then reinstall the latest version of iTunes.
Symptom: Wi-Fi connection on iPad does not work
- Turn Wi-Fi off and then on by tapping Settings > Wi-Fi
- Make sure that your Wi-Fi router and modem is on
- Update your Wi-Fi software to the latest version.
- Turn your iPad off and on by holding the On/Off button until “slide to power off” shows.
- Turn your Wi-Fi router off and on
- Tap Settings > General > Reset > Reset Network Settings and reset your network settings
Symptom: I am having problems with an app on my iPad
- Update your iPad to the latest iOS version.
- Check to see if there is an update for your app, if there is, update (App Store > Updates)
- If you are having problems with a single app (e.g. closing unexpectedly), try restarting the application. To do this, double-tap the Home button, a task bar will appear showing your recent apps. Tap and hold the app until the icons begin to shimmer. A red minus will appear, then simply tap the red minus for any app you want to close. Then press the home button and restart the app.
- Turn your iPad off and on.
- Remove and reinstall the app. You may want to back up before removing any app. Tap and hold on the app icon until the icons start to wiggle. Simply tap the “x” button to delete an app. After deleting the app, go to the App Store and reinstall it.
Symptom: My iPad is not charging or is slow to charge
- In order to charge your iPad you can try either connecting your iPad to a power outlet or connecting to a USB 2.0 port. However, note that, computers generally don’t supply enough power to their USB ports to be able to charge an iPad. When this happens, a “Not Charging” message will appear.
Symptom: My iPad’s battery is draining!
- Switch off the Data Roaming Setting – Even in older iPads, we have seen that the wi-fi/cellular settings can cause battery drain. Switching off the Data Roaming may help in addressing this issue. If you have the Wi-Fi/Cellular iPad, You can tap on Settings > Cellular Data > Toggle off. Do the same for the other cellular options i.e Cellular Data > Cellular Data Options > Enable LTE to off and Data Roaming to off. Once you have set the settings to off; next you can toggle them back to ON. This simple toggling of Cellular related options can often fix battery issues on an iPad that has both Wi-Fi and Cellular.
- Sometimes the iPad consumes excessive battery if there is a process in the stuck mode. Try doing a soft reset on the iPad. Connect your iPad using the charging cable; press and hold the power button and home button together for 10 seconds or so till you see the Apple logo. Let the device charge unto 100% and then start using it and see if it made a difference to your situation.