Many of us love our Apple Music service. So when it’s not working as expected and is showcasing a variety of Apple Music problems, it totally disrupts our day and our equilibrium.
Unfortunately, several of our iPhone, iPad and Mac users report some Apple Music problems after updating their iOS to the latest version. More specifically users state that they’re unable to play any music whatsoever! So if that situation sounds like you, we feel your frustration and hopefully, have a few tips to get your Apple Music service back into your usual day-to-day.
- Sort Songs, Albums, & Repeat in Apple Music
- How to Set-Up AND Use Apple Music
- How to Turn Apple Music OFF
- 1 Recently Reported Apple Music Problems
- 2 How-To Troubleshoot Your Apple Music Problems
- 3 Can’t Connect or Establish a Network to the Windows iTunes Store?
- 4 Getting Error “media format not supported?”
- 5 Cannot Find a Way to Rate music after iOS update
- 6 Cannot Find “My Music” after update or Apple Music Library Empty After iOS 11 Update
- 7 Signed Out of Apple ID and Lost All Your Apple Music?
- 8 Repeat Song, Use Shuffle!
- 9 Apple Music Crashes After iOS 11.x Upgrade
- 10 No Time? Check Out Our Video Tips!
- 11 Apple Music Crashes After Downgrading iOS
- 12 Reader Tips
Recently Reported Apple Music Problems
- Unable to play music
- Unable to sync
- Can’t Repeat songs or shuffle doesn’t work
- ‘Radio stations’ are not working
- Receiving “This media is not supported” error
- Unable to download
- Receiving “Unexpected error code 4010.”
- Unable to login
- Apple Music keeps randomly skipping songs
- ‘My Music’ does not load any songs
- Unable to purchase …
- “Apple Music” freezes (unresponsive)
If you experience similar issues, here is how you troubleshoot. It’s best to check to see if your problem still exists after performing each step rather than trying everything all in one shot. And of course, remember that Apple Music is not available everywhere. So if you’re traveling and not getting your usual Apple Music, check that the place you’re visiting supports Apple Music. These services include Apple Music, Apple Music Radio and Beats 1 Radio and iTunes Match, so check that these services are indeed available in your current country.
How-To Troubleshoot Your Apple Music Problems
Try a Forced Restart
How-To Perform a Forced Restart on iPhone models
On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
Once your Apple Music is back and working as expected, restore your device from your iTunes backup.
Fix Apple Music Problems Next Steps
First Restart Your Device, then try one of the following:
- Disable Music’s Cellular or Mobile Data. Go to Settings > Music > Cellular Data and toggle that off. If you don’t want to do that, try toggling off High-Quality Streaming instead and see if that works.
- Go to Settings and turn on Airplane Mode and wait for a few seconds and turn back off again. If this does not work, do this after a forced restart (reboot.)
- On an iPhone 6S or below plus all iPads & iPod Touches, press Home and Power at the same time until you see the Apple logo
- For iPhone 7 or iPhone 7 Plus: Press and hold both the Side and Volume Down buttons for at least 10 seconds, until you see the Apple logo
- On an iPhone X or iPhone 8 or iPhone 8 Plus: Press and quickly release the Volume Up button. Then press and promptly release the Volume Down button. Finally, press and hold the Side button until you see the Apple logo
- Restart your Music app by pressing the home button twice, then swipe up on the Music app to close it. After this, relaunch the app.
- Reset your network settings by going to Settings > General > Reset > Reset Network Settings.
- Open the App Store app, then tap Updates and update at least one app (assuming you have updates available). You may be asked to accept Apple’s new terms and conditions and accept it and refresh the app(s). Accepting these terms sometimes fixes your Apple Music problem.
- Please update your iOS device to the latest version of iOS. Also if you are using your Mac or PC, then please upgrade to the most recent iTunes.
- Go to Settings > Music and turn off Show Apple Music. Then, Go to Settings > Apple ID Profile (or on older iOS iCloud) and Sign Out, wait 20-30 seconds, then Sign in.
- Try opening the Music app this way. Tap Settings > Music > and tap Join Apple Music this opens Apple Music.
- Last resort, backup your device using iTunes. To do this, connect your device to your computer, and click Backup Now. Now go to General > Reset > Erase All Content and Settings. Your iOS device restarts so set your iDevice as new (just follow the steps). When you finish this process, open the Music app.
Can’t Connect or Establish a Network to the Windows iTunes Store?
You’re unable to sign in or purchase content on iTunes for Windows and see the error message:“iTunes could not connect to the iTunes Store. A secure network connection could not be established.” Alternatively, users also get this message “we could not complete your iTunes Store Request. The iTunes Store is temporarily unavailable. Please try again later.”
What to do?
First, check your if PC’s date, time, and time zone are correct for your current area. If they are incorrect, updates these date, time, and time zone settings or have your PC set them automatically.
To set the correct date, time, and time zone:
- Navigate to the Control Panel and click “Date, Time, Language, and Regional Options,” and then select Date and Time
- Verify your PC’s date and time settings use the current date and time, update if necessary, and then click OK
If resetting the date and time doesn’t resolve the problem:
- Open Internet Explorer
- On the Tools menu, click Internet Options and select the Advanced tab
- Under the Security, look for Use SSL 3.0 and Use TLS 1.0. Make sure at least one of those options is selected, and then click OK (or select both)
Still Having Problem?
Open CommandPrompt as Administrator and type “netsh winsock reset” and press enter.
Some users also needed to reinstall iTunes
Before reinstalling, press the Windows Key and the “R” Key and run “%appdata%“, go to Local, then Apple Computer and iTunes and erase your “iTunesPrefs.” The go through those same actions but instead of Local, go to Roaming and clear these iTunesPrefs.
ONLY AFTER erasing all these preference files, open CommandPrompt (Admin Mode), type “netsh winsock reset” and press enter. Then re-install iTunes.
Getting Error “media format not supported?”
Recently some folks have complained about the “This media format is not supported” messages well as issues around the app freezing with the status image.
Try each of the steps below and check between each step to see if it works for you.
1-Go to Settings and turn on Airplane Mode. Wait a few seconds and then turn off.
2-Restart your device.
3-If you are having this issue when you are connected to a Wi-Fi network, turn off your Wi-Fi and router. Close the Apple Music app. Then reset network settings by going to Settings > General > Reset > Reset Network Settings. Then restart your Wi-Fi and router.
5-Force reset your iPhone or iPad. To do this, press and hold the Sleep and the home buttons at the same time until you see the Apple logo.
Another Fix for the “music not supported” issue
You need to actually remove the song from the device, not the library. When you see the download cloud icon next to the song, press that cloud icon to re-download the song from iCloud. Then, that song should play again.
When you remove a song (or songs) from your iDevice and THEN put it back through iCloud, it should work.
Cannot Find a Way to Rate music after iOS update
Apple has changed things around a bit with the app. To rate the music, in the now playing view, tap on the album artwork and the star ratings will appear. This is an interesting change in the App interaction, and we find that some people like it and others want Apple to revert it back to the way it was in prior iOS versions.
Cannot Find “My Music” after update or Apple Music Library Empty After iOS 11 Update
These are odd problems that our readers have seen after their iOS updates. Several people have provided different workarounds for this issue. The ones that stick out are the following:
- Go to Settings>Apple ID Profile > iTunes & App Store> And turn ‘Use Mobile ( Cellular) Data’ off
- Check On your iPhone in Settings> Music, and that iCloud Music Library is turned on to see the music on your iPhone
- Disable iCloud Music Library, restart, and enable it back on
- Try adding a single song without adding to a playlist
- Go to Settings > Apple ID Profile > iTunes & App Store > sign out and back in
It seems there are some network settings the music app looks for and can’t find after an update. If you are still experiencing issues after the update, please try to Reset your network settings and give it a try.
Signed Out of Apple ID and Lost All Your Apple Music?
Apple Music is a subscription service so all your music should still be available–it should not erase anything. When you sign out of your Apple ID, it turns off the iCloud Music Library under Settings>Music.
Usually, this problem is a simple fix: just switch iCloud Music Library back on
- Go to Settings > Music
- Under the Library heading turn ON iCloud Music Library
- Go back to the Music app & see if your music comes back
Make sure that you’re signed into iTunes with the SAME Apple ID that you use for your Apple Music membership and have your iCloud Music Library turned on.
If you have a Mac, go to iTunes > Preferences, and turn ON iCloud Music Library here too. It’s located on the General Tab underneath Library Name. Toggling iCloud Music Library ON should bring back all your Apple Music and usually remember which songs were downloaded locally to your computer or device.
Repeat Song, Use Shuffle!
Unfortunately, shuffling music is not a problem per se but rather it’s poor design on the iOS 10 User Interface for Apple music. Several users running iOS 10 versions have found that they cannot access the shuffle and repeat song controls on their iPhone.
In the music app, when you are viewing the song on full screen, scroll down slightly (drag up on the screen) below the volume slider to locate the controls for shuffle and repeat function.
Apple Music Crashes After iOS 11.x Upgrade
With the latest release of Apple’s iOS 11, several users have found that their Music App continually crashes on their iPhone. This is primarily being experienced by international users. We are sure that this will be fixed in the next update or via Apple’s music servers.
In the Meantime, you can try this workaround to keep the Music App from crashing.
Tap On Settings > Apple ID Profile > iTunes & App Store.
Next, Tap on your Apple ID and choose View Apple ID.
Change the Country/Region to the United States here. Save your settings and try using the music App. It should work without issues. Once it starts working, you can go back in again and change the Country/Region setting to your specific location.
Apple Music Crashes After Downgrading iOS
Apple Music features in iOS 10 were revamped and redesigned, and the interface is radically different from previous Apple Music iOS versions. One crucial issue that we have seen is that if and when you decide to downgrade to an earlier version of iOS, your Apple Music App may crash randomly and frequently. Unfortunately, at this time we have not identified a fix. The only workaround that appears to work with this issue is to perform a Full Factory Reset and then restore from your iOS backup that you made before installing the most recent iOS version.
So if you have any tips for getting the most out of Apple Music and strategies that worked for you when dealing with Apple Music Problems, please share in the comments!
- I changed the region/country to the USA with my actual Apple ID. Then opened Music app, and to my surprise, it worked fine! Just remember to answer “No” when asked to sign for the free trial of “three months for free.” Once I said NO, I can play my music-yeah! After a few hours, I changed that setting back to my home country. AND the Music app didn’t crash anymore. It’s a workaround that actually DOES WORK.
- Signing out of the App Store helped me and prevented the Music app from crashing. Open the App Store application, click on your picture and Sign Out. Then open the Music app again. It didn’t crash for me. Hope this helps you too!
- One way to solve that problem, and it works for me, and a few people I know, is to go to the app store, and sign out from your account, and then you can play music without problem
- Try Syncing with iTunes to Rebuild Music Library. Sync your iPhone to iTunes and then sync with your iTunes library. Open iTunes first, then connect your iPhone. Select the Device > Music > Sync Music > Apply