iPad troubleshooting, How to fix your iPad problems

Are you having problems with your iPad?  We compiled a list of common symptoms and basic troubleshooting tips. These tips are suitable for both iPad 1 and iPad 2.

General Tips

  • Make sure that you have the latest version of iTunes.
  • Make sure that your iPad software is up to date. To check, first connect your iPad to your computer, select your device in iTunes, and then click “Check for Update” in the Summary section of iTunes. You can also do a software update wirelessly (iOS 5 or later) with your Wi-Fi connection, just tap Settings > General > Software Update.
  • Make sure that your battery is charged.

Symptom: My iPad won’t turn on

  • Turn your iPad off and on. Press and hold the Sleep/Wake button for a few seconds until a red slider appears; then slide it. Press and hold the Sleep/Wake button to turn on again.
  • Reset your iPad. Press the “Sleep/Wake” button and the “Home” button simultaneously for at least 10 seconds until the Apple logo appears on the screen. This reset will not damage your files.

Symptom:  iPad touchscreen is slow or does not respond

  • It may be that your screen is dirty. Try cleaning your screen. To do this, unplug everything, turn off iPad (see above), then with a very soft, lint-free and slightly damp cloth gently wipe the screen. Do NOT use window cleaners and paper towels.
  • If you have any screen protector sheet, try removing it.

Symptom: iPad does not show in iTunes when it is connected.

  • Make sure that you have the latest version of iTunes.
  • iPad requires USB 2.0 to function properly. Unplug your iPad from your computer, and plug it into a different USB port that is built into the computer.
  • Turn your iPad off and on
  • Disconnect your iPad from your computer, then turn your computer off and on and re-connect.
  • Especially for Windows users, if the above steps do not resolve your issue, completely uninstall iTunes and then reinstall the latest version of iTunes.

Symptom: Wi-Fi connection on iPad does not work

  • Turn Wi-Fi off and then on by tapping Settings > Wi-Fi
  • Make sure that your Wi-Fi router and modem is on
  • Update your Wi-Fi software to the latest version.
  • Turn your iPad off and on by holding the On/Off button until “slide to power off” shows.
  • Turn your Wi-Fi router off and on
  • Tap Settings > General > Reset > Reset Network Settings and reset your network settings

Symptom: I am having problems with an app on my iPad

  • Update your iPad to the latest iOS version.
  • Check to see if there is an update for your app, if there is, update (App Store > Updates)
  • If you are having problems with a single app (e.g. closing unexpectedly), try restarting the application. To do this, double-tap the Home button, a task bar will appear showing your recent apps. Tap and hold the app until the icons begin to shimmer. A red minus will appear, then simply tap the red minus for any app you want to close. Then press the home button and restart the app.
  • Turn your iPad off and on.
  • Remove and reinstall the app. You may want to back up before removing any app. Tap and hold on the app icon until the icons start to wiggle. Simply tap the “x” button to delete an app. After deleting the app, go to the App Store and reinstall it.

Symptom: My iPad is not charging or is slow to charge

  • In order to charge your iPad you can try either connecting your iPad to a power outlet or connecting to a USB 2.0 port. However, note that, computers generally don’t supply enough power to their USB ports to be able to charge an iPad. When this happens, a  “Not Charging” message will appear.

Comments

  1. Tony says

    I want to speed up youttube with out going to lq I like hq and I already tried changing the dns numbers that didnt work.

  2. Corey says

    Deleted emails keep returning as new, unread messages. Perhaps there is a setting in my iPad 2 that needs tweaked, I have tried several different combinations without any positive results. Help, I need a geekier geek than me.

  3. kinan hakkim says

    I recently bought an iPad. It is a demo piece.Somehow I cannot delete the apps..apps don’t wiggle no matter how long I press them..! Please help.!

    • Apple says

      me too we have same problem.. i don’t know how to delete application., it doesn’t wiggle too :( i wish some one could help us..

  4. kinan hakkim says

    I recently bought an iPad. It is a demo piece.Somehow I cannot delete the apps..apps don’t wiggle no matter how long I press them..!

  5. Steve Couchman says

    My IPad screen returns to the opening desktop screen when I do not want it to. I need to start all over again. Is ther a setting that I need to change?

  6. Brian says

    My new ipad it will not recognize my apple id, so I changed it – successfully- but the ipad rejects the new id, even though it is accepted on Mail, Cloud, etc

  7. EkpoSunday says

    Pls help, My IPad cannot still connect to ITunes stores even after doing all of the above mention steps.

  8. Faiz says

    Hii I have problem with my iPad…it’s keep reboot every 5 minutes..what should I do?? I’ve tried to restore back to normal setting but it’s still the same…please help on my situation…

  9. says

    I get all my emails, but every so often, they just disappear? As well as it I go into the Trash, and click on it they are all there but then just disappear. Can someone help, getting a bit confused don’t know much about these things. Please can you help me? Thank you

  10. C. Patterson says

    Frequently when I have an application open maybe emailing pictures and suddenly it closes and it goes back to the app page.

  11. Edward says

    Any video I try to play or iTunes song I try to listen to will stop after about 3 seconds. When I press the start arrow it will advance about 1 or 2 seconds. Help!

  12. Lisa says

    In my photo section, the saved pictures that are video no longer have the bar across the bottom that consisted of an arrow to the left, then to the right and the pause or play button. I can’t control the volume of sound anymore either. Please help.

    • Robert Ladner says

      Receive mail OK, but cannot send mail, reply, or forward. This has been going on now for a day, and nobody I talk to has any solutions. Any outgoing mail goes to Outbox.

  13. says

    I was backing up info off my iPad to my IMAX .the photos that were on my IMAX started loading to my iPad I stop them ,but now I ca not get the photos to delete off my iPad .

  14. Mike says

    I’m American and live in brasil. My language is set to English in settings but some things are in Portuguese anyway, bu the main problem is I can’t update any apps. The error message is in Portuguese. I’ve set the language and location to brasil and still it won’t update.

  15. says

    I bought an apple I-pad 2 ten months ago. The sound has stopped completely the only way you can hear it is with ear phones. I can’t take it back to Walmart .They have only a 15 day return policy!
    Is there a way for me to fix this by troubleshooting?
    Please help,
    Thank You
    Wanda Jo Dixon

    • Frances Walton says

      My sound has gone on the iPad but I can get sound on YouTube . The closing sound and the sounds on the games has gone. Any ideas? I have checked the basic settings and nothing seems to be wrong. It was allowed to go down to zero charge (my granddaughter!!!!) perhaps that had something to do with it. Anyone have a similar problem?

  16. Dominic says

    I would to know why the Internet is so slow sometime to the point where it tells me I have no connection is it my provider someone told me I might have a faulty modem can that be possible on an I pad. If so how can I check to see if it is slow

  17. Robert says

    Sirs, When I press the CAMERA ICON on the home screen, the. Camera is closed & won’t open as normal. It is “frozen” in that shut position. Could you please advise. Thank you

  18. Barton Skoczen says

    This may not be the best place to ask but, I have been looking for a place to take my Mac for servicing. Does anyone have any info on this apple repair service? They’re right in West Los Angeles, which is not too far from my apartment. It’s called – Mac Repair Los Angeles, 11322 Santa Monica Blvd, Ste B Los Angeles, CA 90025 – (310) 966-9099.

  19. Terry Smith says

    Several documents I created in Notes have disappeared. Any ideas on why and any way to retrieve them?

    Thanks.

  20. David Horton says

    Switched my ipad on as usual but when I slid the lock relaese a window came up with a keyboard and a request to enter pass code.Entered what I thought was the pass code but it was not accepted.Tried variations to the pass code I had entered and finally the pad was disabled.Any attempt now to enter a code disables the pad.ANY SOLUTION????

  21. Jim odonnell says

    My iPad air froze up so I restarted it. Now it shows the sign on screen with Time and Swjpe to Open prompt but when I touch any of the prompts a transparent box appears around the prompt but it will not respond to my touch. I’ve tried several restarts with same result. Can anyone help?

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