Several iPhone, iPad and Mac users are reporting Apple Music problems after updating to iOS 9. More specifically users are stating that they’re unable to play any music. Some of the recently reported issues include:
- Unable to play music
- Unable to purchase ….
- Unable to login
- Unable to sync
- Unable to download
- ‘Radio stations’ are not working
- Receiving “This media is not supported” error
- Receiving “Unexpected error code 4010”
- Apple Music keeps randomly skipping songs
- ‘My Music’ does not load any songs
- “Apple Music” freezes (unresponsive)
If you are having similar issues, here is how you can troubleshoot. Please check to see if your issue still exists after performing each step. Also note that Apple Music is not available everywhere.
This means that Apple Music, Apple Music Radio and Beats 1 Radio and iTunes Match may not be available in your country. See this page to find out where these services are available. Here is how you can troubleshoot when Apple Music isn’t working.
Fix Apple Music Problems in iOS 9
Step 1: Restart your device.
Step 2: Go to Settings and turn on Airplane Mode and wait a few second and turn back off again. If this does not work, do this after a reboot.
Step 3:Restart your Music app by pressing the home button twice, then swipe up on the Music app to close it. After this, relaunch the app.
Step 4: Reset your network settings by going to Settings > General > Reset > Reset Network Settings.
Step 5: Open the App Store app, then tap Updates and update at least one app (assuming you have updates available). You may be asked to accept Apple’s new terms and conditions and accept it and update the app(s). This may fix your Apple Music problem.
Step 6: Please update your iOS device to the latest version of iOS. Also if you are using your Mac or PC, then please update to the latest iTunes.
Step 7: Reset your device by pressing and holding the Sleep/Wake (On/Off) and Home buttons together until you see the Apple logo.
Step 8: Go to Settings > Music and turn off Show Apple Music. Then, Go to Settings > iCloud and Sing Out, then Sign in.
Step 9: Try opening the Music app this way. Tap Settings > Music > and tap Join Apple Music this will open Apple Music.
Step 10: Last resort, back up your device using iTunes. To do this, connect your device to your computer, and click Backup Now. Now go to General > Reset > Erase All Content and Settings. Your iOS device will restart, set your iDevice as new (just follow the steps). when you finish this process, open the Music app.
If everything is working, now restore your device from your iTunes backup.
Recently some folks have complained about the “This media format is not supported ” messageas well as issues around the app freezing with the status image
Try each of the steps below and check between the steps to see if it works for you.
1-Go to Settings and turn on Airplane Mode. Wait a few seconds and then turn off.
2-Restart your device.
3-If you are having this issue when you are connected to a Wi-Fi network, turn off your Wi-Fi and router. Close the Apple Music app. Then reset network settings by going to Settings > General > Reset > Reset Network Settings. Then restart your Wi-Fi and router.
5-Force restart your iPhone or iPad. To do this, press and hold the Sleep and the home buttons at the same time until you see the Apple logo.
Cannot Find a Way to Rate music after 9.3.1
Apple has changed things around a bit with the app in 9.3.1. In order to rate the music,In the now playing view, tap on the album artwork and the star ratings will appear. This seems to be an interesting change in the App interaction and we find that some people like it and others want Apple to revert it back to the way it was in prior iOS 9 versions.
Cannot Find “My Music” after the update to iOS 9.3.1
The is definitely an odd problem that we have seen after the iOS update. Several people have provided different workarounds for this issue. The one that sticks out is the following:
Go to Settings>iTunes & App Store> And turn ‘Use Mobile Data’ off
Also ensure that On your iPhone in Settings> Music check if you have iCloud Music Library turned on in order to see the music on your iPhone.
It seems there are some network settings the music app looks for and can’t find after an update. If you are still experiencing issues after the update, please try to Reset your network settings and give it a try.
Apple Music Crashes After Downgrading from iOS 10 Beta
This week marked the release of iOS 10 public beta. The Apple music features in iOS 10 have been revamped and redesigned to a point where the experience will be a lot better. One important issue that we have seen is that if and when you decide to downgrade from iOS 10 back to iOS 9.3.2 , your Apple Music App may crash randomly and frequently. Unfortunately, we have not been able to identify a fix. The only workaround that seems to be working in order to deal with this is issue is do a full Factory Reset and then restore from your iOS 9.3.2 backup that you made before installing the beta.