Many of us love our Apple Music service. So when it’s not working as expected and is showcasing a variety of Apple Music problems, it totally disrupts our day and our equilibrium.
Unfortunately, several of our iPhone, iPad and Mac users report some Apple Music problems after updating their iOS to the latest version. More specifically users state that they’re unable to play any music whatsoever! So if that situation sounds like you, we feel your frustration and hopefully have a few tips to get your Apple Music service back into your usual day-to-day.
- 1 Recently Reported Apple Music Problems
- 2 How-To Troubleshoot Your Apple Music Problems
- 3 Fix Apple Music Problems
- 4 Cannot Find a Way to Rate music after iOS update
- 5 Cannot Find “My Music” after update
- 6 Repeat Song, Use Shuffle in iOS 10
- 7 Apple Music Crashes After Downgrading iOS
Recently Reported Apple Music Problems
- Unable to play music
- Unable to sync
- Cant Repeat song in iOS 10.1, shuffle doesn’t work
- ‘Radio stations’ are not working
- Receiving “This media is not supported” error
- Unable to download
- Receiving “Unexpected error code 4010”
- Unable to login
- Apple Music keeps randomly skipping songs
- ‘My Music’ does not load any songs
- Unable to purchase ….
- “Apple Music” freezes (unresponsive)
If you experience similar issues, here is how you troubleshoot. It’s best to check to see if your issue still exists after performing each step rather than trying everything all in one shot. And of course, remember that Apple Music is not available everywhere. So if you’re travelling and not getting your usual Apple Music, check that the place you’re visiting supports Apple Music. This includes Apple Music, Apple Music Radio and Beats 1 Radio and iTunes Match, so check that these services are indeed available in your current country.
How-To Troubleshoot Your Apple Music Problems
Fix Apple Music Problems
First Restart Your Device, then try one of the following:
- Go to Settings and turn on Airplane Mode and wait a few second and turn back off again. If this does not work, do this after a forced restart (reboot.)
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
- Restart your Music app by pressing the home button twice, then swipe up on the Music app to close it. After this, relaunch the app.
- Reset your network settings by going to Settings > General > Reset > Reset Network Settings.
- Open the App Store app, then tap Updates and update at least one app (assuming you have updates available). You may be asked to accept Apple’s new terms and conditions and accept it and update the app(s). This may fix your Apple Music problem.
- Please update your iOS device to the latest version of iOS. Also if you are using your Mac or PC, then please update to the latest iTunes.
- Reset your device by pressing and holding the Sleep/Wake (On/Off) and Home buttons together until you see the Apple logo.
- Go to Settings > Music and turn off Show Apple Music. Then, Go to Settings > iCloud and Sing Out, then Sign in.
- Try opening the Music app this way. Tap Settings > Music > and tap Join Apple Music this will open Apple Music.
- Last resort, back up your device using iTunes. To do this, connect your device to your computer, and click Backup Now. Now go to General > Reset > Erase All Content and Settings. Your iOS device will restart, set your iDevice as new (just follow the steps). When you finish this process, open the Music app.
Once your Apple Music is back and working as expected, restore your device from your iTunes backup.
Getting Error “media format not supported?”
Recently some folks have complained about the “This media format is not supported” messages well as issues around the app freezing with the status image.
Try each of the steps below and check between the steps to see if it works for you.
1-Go to Settings and turn on Airplane Mode. Wait a few seconds and then turn off.
2-Restart your device.
3-If you are having this issue when you are connected to a Wi-Fi network, turn off your Wi-Fi and router. Close the Apple Music app. Then reset network settings by going to Settings > General > Reset > Reset Network Settings. Then restart your Wi-Fi and router.
5-Force restart your iPhone or iPad. To do this, press and hold the Sleep and the home buttons at the same time until you see the Apple logo.
Cannot Find a Way to Rate music after iOS update
Apple has changed things around a bit with the app. In order to rate the music, in the now playing view, tap on the album artwork and the star ratings will appear. This seems to be an interesting change in the App interaction and we find that some people like it and others want Apple to revert it back to the way it was in prior iOS versions.
Cannot Find “My Music” after update
The is definitely an odd problem that we have seen after the iOS update. Several people have provided different workarounds for this issue. The one that sticks out is the following:
Go to Settings>iTunes & App Store> And turn ‘Use Mobile Data’ off
Also ensure that On your iPhone in Settings> Music check if you have iCloud Music Library turned on in order to see the music on your iPhone.
It seems there are some network settings the music app looks for and can’t find after an update. If you are still experiencing issues after the update, please try to Reset your network settings and give it a try.
Repeat Song, Use Shuffle in iOS 10
This is not as much a problem but a poor design in the iOS 10 User interface for Apple music. Several users running iOS 10.1.1 and other iOS 10 versions have found that they cannot access the shuffle and repeat song controls on their iPhone.
In the music app, when you are viewing the song on full screen,scroll down slightly ( Drag up on the screen) below the volume slider to locate the controls for shuffle and repeat function.
Apple Music Crashes After Downgrading iOS
Apple Music features in iOS 10 were revamped and redesigned so the interface is radically different from previous Apple Music iOS versions. One important issue that we have seen is that if and when you decide to downgrade to an earlier version of iOS, your Apple Music App may crash randomly and frequently. Unfortunately, at this time we have not identified a fix. The only workaround that appears to work with this is issue is to perform a Full Factory Reset and then restore from your iOS backup that you made before installing the most recent iOS version.
So if you have any tips for getting the most out of Apple Music and strategies that worked for you when dealing with Apple Music Problems, please share in the comments!