In the latest version of iOS, Apple has focused mainly on the iCloud, and there’s another feature called iCloud Drive that will let you save all of the data from your iPhone, iPad to the Cloud services.
So, long gone are the days when people had to connect their iPhones or iPads with iTunes and back up everything on the computer. However, People do report having iCloud account problems when starting out.
All you have to do is to connect your iPhone or iPad using Wi-Fi, and all of the data will be automatically back up to your iCloud account.
For most people, an iCloud account is usually the same as the iTunes account, and once you create the iTunes account, you can use the same username and password to login to your iCloud account.
Having an iCloud account is very helpful. Besides the iCloud drive for backups, you can also use iCloud.com to view emails, create and manage email aliases and recover documents that were deleted accidentally.
iCloud also helps you in setting up family sharing and more importantly tracking your devices (Find my iPhone; Settings >Apple ID Profile > iCloud >Find my iPhone).
It is available with 5GB free storage, but you can upgrade to avail yourself of more storage.
Although it is one of the most secure and stable ways to transfer data from your iPhone, iPod, and iPad, you may still have some problems with your iCloud account.
Several readers have reported in our forums about some of the experience issues related to their iCloud account.
Requirements
Before you continue, Please make sure that you meet the following conditions:
A working iCloud account: Make sure that you remember the email address and password associated with your iCloud account. However, if you have forgotten the password, click here to navigate to the iForgot Page. Here, you can recover your iCloud account by entering the Email address.
A working iPhone, iPod Touch or iPad with iOS 5.0 or latest version
Besides the backup problems which we have written about extensively in the past, this series of article will focus on issues about Authentication, Unsupported User ID, and Synchronization related issues.
About Your iCloud Photo Library
Your iCloud Photo Library is a backup AND a photo-sync service. That’s why when you delete a photo in one place, it removes that photo from all devices using the same Apple ID.
But storing all those photos potentially takes up a lot of your iDevice’s Storage.
With iOS 10 and above, Apple designed a solution called Optimize Storage to better manage your photo storage for you.
Find it under Settings > Apple ID Profile > iCloud > Photos or Settings > Photos >Optimize Storage.
When you have sufficient local on-device storage, photos remain “as-is” on your device.
BUT, when your iPhone (or another iDevice) needs space, Apple moves all the high-resolution versions of your photos to your iCloud account, freeing up storage on your device.
Once those photos are moved to iCloud, all that is kept on your iPhone are compressed thumbnails, until you open a picture again.
When you open a photo, your device downloads a device-optimized version of that photo from iCloud.
The full-resolution version remains on iCloud and isn’t downloaded until you edit or share the photo.
Getting Storage Almost Full or Cannot Take Photo Messages?
If you see a message that your device or computer is unable to connect to iCloud, Apple, iTunes, App Store, or other Apple sponsored servers, it’s often a problem on the servers themselves.
That means it’s entirely out of your control and the best remedy is time and practicing patience. To check the status of Apple Servers, go to your country’s site and search for Apple System Status.
This page gives you a snapshot of current issues and the status of those problems. If you see yellow caution sign, there is a reported problem that Apple is aware of and working on.
Check Third-Party Monitoring Sites
Another great site to check is DownDector, or similar, which often showcases problems with iCloud and other Apple Services long before Apple officially acknowledges issues on their side.
A nice feature of these third-party sites is Live Outages Maps, showing you the regions around the world where people currently experience problems. Additionally, you can read other people’s feedback, tips, solutions, or rants about the issues! And of course, add your input as well.
Problems and their Solution
Authentication Failed or Failed Username and Password Issue:
The most common issue experienced related to the iCloud account is the failed authentication; this issue is related to the wrong user ID or the password.
Solution:
While logging into your Apple iCloud account, use the full Email address instead of the username and make sure the password is entered correctly. Ensure that you haven’t turned on the Caps lock while entering the password of your iCloud account.
If you still can’t log in to your iCloud account, you can reset the password of your iCloud account by going to the iForgot Page by Apple. This page will also help you in retrieving the forgotten iCloud username or Email.
If the username and password are right, make sure that you have verified your iCloud account. Whenever you create a new account, you will receive a new mail to confirm that account. So, please go to the Email account and look for that Email. If you can’t find the email, follow the step mentioned above to reset the password.
Unsupported Apple ID
The newer iTunes account is automatically associated with the iCloud services. However, if you are using an old account, you may experience this issue of unsupported Apple ID.
Apple ID Disabled?
If you’re having trouble with your Apple ID, you might have entered your password incorrectly too many times in a row. Or maybe you haven’t used your Apple ID for a long time. Apple periodically changes the rules and requirements for Apple IDs, passwords, security questions, and verification steps. So if you haven’t updated your Apple ID setting to meet these requirements, Apple occasionally disables these accounts until you log in and update all your information.
If your Apple ID isn’t working, check out these articles for next steps
The easiest way to solve this problem is to reset your Apple ID. First transfer all of your data from your iCloud account to your computer. You can log in to the iCloud website and copy the contacts and other data from your account. After that, delete the iCloud account and make a new iCloud account to make this work.
If none of the above-mentioned methods worked for you for your account related problems, please go to the Apple iCloud Contact Support or leave a comment below.
If your account is working fine, click here to set up the iCloud account on your iPhone, iPod Touch, iPad, macOS, Mac OS X or Windows. Now with the basic account set up and iCloud enabled on your iOS devices, you should be good to go. Some folks experience iCloud sync issues and other backup related issues from time to time.
Quick Tip:
If you were ever using your iCloud.com account on a computer that is not yours to check emails or look up contacts when you didn’t have your devices, it is vital that you sign out correctly from the account. If you forgot to sign off from your iCloud.com account, you can still sign in from somewhere else and then by going to Settings > Advanced > “Sign Out Off All Browsers” ensure that your account has been logged off.
How to Delete iCloud Account?
Removing your iCloud account is easy. But if you don’t backup your data anywhere else, it’s better to keep your iCloud account. Consider upgrading your account to a larger storage plan. The first level includes 50 GB of storage and charges .99/month USD.
If you don’t want a paid plan, try just turning off iCloud for photos. For iPhones and other iDevices, go to Settings > iCloud > Photos > and toggle OFF iCloud Photo Library. Leave iCloud Photo Stream ON–The photos you upload to My Photo Stream don’t count against your iCloud storage, BUT Photos are stored in My Photo Stream for only 30 days–just so you can share them and download to other storage accounts, your computer, etc.
If your iCloud storage is near its maximum, visit icloud.com on a computer and download some of your photos or videos and save them elsewhere. To download, use the cloud button with the downward arrow–save to your computer, an external drive, or a flash storage drive. Once your photos and videos are saved, delete those same pictures/videos to free up some space on your iCloud account, so it continues to backup your iPhone or another iDevice. Learn more about freeing up space on your iDevice through this article.
If you really want to sign out of iCloud and everything it offers including backups, go to Settings > iCloud and scroll all the way down to Sign Out. Tap Sign Out, a confirmation message appears letting you know that all data is removed, if that’s what you want tap sign out again.
If you have any issues with the iCloud Sync, click here; for iCloud backup related issues, please see this article. You can also explore other aspects of iCloud troubleshooting at one of our posts from previous years.
I need help. I have an iCloud account that covers my iPhone and my computer. I have a 200 Gigabyte storage and only have 6meg of memory being used. I keep getting emails telling me that my account will be canceled because I am over my storage limit. How can I get this straightened out. Is there a telephone number I can call to get this fixed?
Hi there. I am Akmal Fayzullaev. Although I have user id and password in mind, I cannot login. It says confirm your phone number enter the code sent to that number. But I am not using that phone number anymore. So what can I do in this situation?
I am my mum’s tech support. She never set up an iCloud ID and now her iPad is saying she has one and is demanding the password over and over again.
1. We have tried to use her Apple ID password and that hasn’t worked.
2. We updated her Apple ID and that didn’t work.
3. We have no access to anything through iCloud.com, so trying to reset the password hasn’t worked because the email is sent to an account we don’t have access to.
4. We tried to sign out of iCloud, but it needs a password.
She has just updated the OS and now it’s worse.
Please help.
I no longer log into my iCloud account. It asks me for my ID and after pressing next it does not provide a dialogue box into which I would type my password.
I KEEP TRYING TO UPGRADE MY ICLOUD STORAGE BUT IT KEEPS TELLING ME “CANNOT CONNECT TO ICLOUD” ??? AND MY ONLY OTHER OPTION IS DISMISS. I’M CONNECTED TO WIFI AND HAVE MY CREDIT CARD ATTACHED. HELP!!
I thought maybe a “Reset my default Keychains” might help as well but that didn’t do anything either.
As far as forcing my Mac to recreate the APSD push notification file: I used the links you gave in the article and I followed all the troubleshooting solutions listed in the article (which was very well written by the way). I deleted everything that was suggested completed all the steps like it suggested, even with all the system reboots. I even deleted all of them together at the end to see if that would work (everything related to my account or IDS in the keychain and the APSD.plist file). I also made sure that the Mac was removed from my account as well, but no change.
I still get the same exact messages when I try to login to my account or add the account, it says the account already is logged in.
Is there any other advice you can give me?
I was wondering, when you delete the iCloud account it asks if you would like to save a copy of the data, when I originally tried to delete the account I don’t remember what I chose. Could that have an effect? Could I remove that file, do you think that would make a difference?
Oh darn, I thought that would work since it removes associated Apple IDs from the system. Saving a copy of your iCloud data should not cause this problem–but who knows, sometimes anything is possible. Usually, you’ll find a folder called iCloud archive. If you see this folder, instead of deleting it, try changing its name or moving it to another drive or location.
But before you do that, let’s try using Terminal
Open the Terminal and type in the following command: defaults delete MobileMeAccounts
When you use this Terminal command, it forces macOS to sign you out of iCloud–so this should work for you.
After you execute this command, go to System Preferences > Internet Accounts and see if you can sign in to your iCloud account
Hopefully, you no longer see that error message. If not, see if your Mac shows your Apple ID now–if not, sign in and choose all the services you want to sync with your Apple ID.
Now, if nothing helps, it’s time to get Apple Support involved!
At this point, I highly advise you to contact Apple regarding the Apple ID issue–these support calls are free since they deal with Apple ID issues (or at least they are supposed to be free.)
If you go this route (which I recommend) you will likely need to go through a few lines of support from first-line help to senior techs.
Please keep us posted on your journey. If we (or you and Apple Support) are able to figure this out, we’d love to know what works so we can pay it forward for others in the same boat!
I ran into a weird situation on my new MacBook Pro 16″ (2019 running Catalina 10.15.4) with iCloud that I have found no documentation on….
I had an issue with my iCloud all the sudden telling me I’m not signed in and if I want to use the iCloud I need to sign in.
I went to System Preferences > Apple ID & entered my ID and password but then I get a warning saying that the account is already logged in so I need to delete the account in my “Internet Accounts” menu.
So I went in and deleted the iCloud account like it suggested (there are no accounts listed now, a completely blank list).
But when I try to re-add the account it says the account already exists even though it does not show up in the internet accounts list.
I went through any program that uses my Apple ID and signed out as well just in case ( contacts, calendar, iTunes, Facetime, etc.).
Still, I am not able to sign back into my account in the “Apple ID” menu or re-add the iCloud account in the “Internet Accounts” menu.
So I log online to my Apple Account and click on the icon for my MacBook Pro and “Remove from the account”.
The MacBook Pro is successfully removed from my account.
Then I try again to log in and/or add the iCloud account but still no change.
So just to be sure I reboot, still nothing.
The few things I can find in the Apple forums that pertain to this issue seem to suggest that the only course of action for this would be to completely re-load the OS but that seems like overkill for something that should have a simple solution.
Like removing the files or cache that is keeping the OS believing that the account is signed in? Can you please help, I’m at a loss where to go next?
I even tried signing in with a new Apple ID, just creating a new one with a new email but even that gives me a “something went wrong” error when the account is being created.
I also tried even using someone else’s account to login and then maybe log out and re-login with mine if that worked…. but of course, it wouldn’t let me sign in with someone else’s Apple ID either.
Possible Root Cause:
If it helps, this started a week after I changed my Apple ID from a @gmail.com account to an actual @icloud.com account. Everything seemed to transition just fine after the change, I signed in with the new account no problem and then after a week all the sudden this issue pops up out of nowhere. My iPhone is using the same iCloud account and it has no problem though.
I thought maybe a “Reset my default Keychains” might help as well but that didn’t do anything either.
As far as forcing my Mac to recreate the APSD push notification file: I used the links you gave in the article and I followed all the troubleshooting solutions listed in the article (which was very well written by the way). I deleted everything that was suggested completed all the steps like it suggested, even with all the system reboots. I even deleted all of them together at the end to see if that would work (everything related to my account or IDS in the keychain and the APSD.plist file). I also made sure that the Mac was removed from my account as well, but no change.
I still get the same exact messages when I try to login to my account or add the account, it says the account already is logged in.
Is there any other advice you can give me?
I was wondering, when you delete the iCloud account it asks if you would like to save a copy of the data, when I originally tried to delete the account I don’t remember what I chose. Could that have an effect? Could I remove that file, do you think that would make a difference?
hi i created a new appleid for my icloud. i am using iphone 11 promax. Replaced the new id with my old one and tried to upgrade the storage since intial storage of 5gb was not enough. but it doesn’t allow me to purchase. it shows error cannot log in your icloud before the actual purchase. kindly help
Try downloading and installing a free app from the App Store on your iPhone 11 Pro Max using that new Apple ID–that should help get your account established so you can upgrade your iCloud Storage plan.
having trouble signing into my i cloud because i no longer have access to the phone number or email that was with that activation is there something else i could try to get to my icloud
I need to turn in my iphone is and I am trying to turn off /remove find myiphone (unlock it) from icloud.com because my phone is not working. I am looking under devices and my devices are not showing. why? what can I do?
iCloud storage is linked to your Apple ID not your specific device. So if you want to continue purchasing additional iCloud storage for your new iPhone, continue with the current charges.
If you do not want to have additional iCloud storage, then you can cancel your storage plan via Settings > Apple ID > iCloud > Manage Storage > Change Storage Plan
Hi
I deleted my iCloud I’d on my iPhone 5s,iPad and iMac.On my phone I forgot to turn off find my iPhone.Now I am asked log into to my I’d and I do so I am then told that my iCloud account doesn’t exist.How do I overcome this?Apple says I have to live with it.
Thanks,hope you can help.
Gwyn
Try closing all your open apps and then restart your iPhone. Once restarted, check your Apple ID and iCloud settings via Settings > Apple ID (at the top) > iCloud.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
When my devices are connected to wifi and when I try to login to apple id or icloud, it says unable to identify user, when I try to sign my iPhone, it says unable to connect with apple server.
When I contacted Apple Support they said it is the fault of wifi connection, somebody please help me
When you say iTalk, are you referring to the third-party app iTalk Recorder or the text message feature iMessage?
If your device says your storage is full, that means that there is not sufficient space on your device’s internal storage. To solve this issue, you must move or delete some data–that could be deleting apps (and their data), deleting or moving some music, photos or videos, or turning on iCloud Photo Library and Messages in iCloud.
If iTalk means iMessage, then yes, turning on Messages in iCloud and purchasing additional data with Apple’s iCloud plans would help reduce storage needs for the Messages app on your device.
When I tried to put my icloud account it says security issues.
How can I log in?
I can’t open my icloud account when I tried to reset it goes to security question I answered all correctly but it says incorrect. Or I choose to send to email. But how can I read the email while I can’t open my iPad or my account?
If new, locate your proof of purchase and contact Apple Support and let them know your new iPad is stuck on activation lock–you will need to provide them the proof you own the iPad.
If purchased used or refurbished, it’s likely a previous owner did not remove the device from their Apple ID and iCloud account. If you know the previous owner or purchased at a store, contact that owner or store and ask them to remove the device from their account.
If it was purchased at a store and they cannot remove the device from the previous account, return it and ask for a full refund.
The previous owner can remove the device remotely:
Sign in to iCloud’s website with their Apple ID
Go to Find My iPhone
Click All Devices at the top of the screen
Select the device that you want to remove from iCloud
Click Remove from Account
After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process and connect to your own Apple ID
For more info on purchasing a previously owned devices, please see this article.
I keep getting the following message on my computer WHEN i FIRST BOOT UP:
ICLOUD PHOTO LIBRARY
CORRUPT DATABASE. Please sign out of Icloud Photo Library and sign back in.
Ive done this about 10 times but keep getting the same message every time I boot up. This has been going on for 4 months now. I went to icloud and all my photos from my iphone are there on my computer but I dont know why I keep getting this message
Hi.., am using iphone6 since 3 years but last week my phone damaged and then I repaired then trying to recover my phone by icloud account.., email and password is right but when I created iCloud account that time I put mobile number for verification but that mobile number am not using now so when I trying to sign in to iCloud its sending verification code to my old number that is not using now.
So plz let me know how I put a new mobile number and how I login to iCloud.
Did you add in a second phone number to your Apple ID account before your old iPhone was damaged? If so, you can get a text message sent to that number by selecting Didn’t Get a Code on the sign in screen.
If you do not have any other devices and did not set-up a second phone number, you’ll need to request Apple’s Account Recovery.
Account recovery is an automatic process designed to get you back into your account while denying access to anyone who have hacked your Apple ID and pretending to be you.
For that reason, account recovery can take a few days—or longer—depending on what specific account information you can provide to Apple to verify your identity.
To start account recovery, go to this site and choose Forgot Apple ID or password.
Provide as much information as you can, then start the account recovery waiting period.
Once you request account recovery, Apple sends an email with a confirmation of your request and an estimate on the date and time of when you can expect to regain access to your Apple ID and iCloud account.
I’m unable to login too icloud.com from both Safari and appleid.apple.com. Receiving the message “Failed to verify your identity. Try again”.
I have the two-step authentification set up
I do receive the 6 digit security number to enter, however, the screen to enter the code doesn’t pop up on either the computer I’m trying to log in to or my iPhone (where the code also pops up).
I successfully logged into iCloud.com on Safari last night. Turn computer off for the night (not just put it to sleep) and when turned on this morning was unable to login.
I have reset my Apple ID password and continue having same issue.
Any suggestions?
I just got this iPhone 7 and I followed the step by step instructions and when I go to login it tells me it can’t find any info of that account.
I just was setting it up and now it wont let me erase my acct and start over and the password and user names I wrote down everything as I was going along setting up the phone.
So how do I get this user name and password, I just set up 3 hours ago.
Apples used to be good user and friendly.
But now to me it’s trash, you set up a user name and password and it can’t even find it after3 hrs when I plug in my first name as it asks for, and the Last name and email address we just set up.
Then the msg we keep getting is it can’t be found I tried Kathy and Kathleen and it still comes back with can’t find your acct.
Lately, it seems like you don’t care about the users.
I’m a network tech myself and making your clients happy is #1.
But no you can care less because right now this program is user unfriendly.
This will be the last iPhone for my wife and daughter.
Thank god I don’t run into these problems from Verizon for my own personal phone.
Thanks for letting me rant but you have to redesign this thing all together.
Your Apple ID and iCloud accounts are the same username and password. And for most people, the email address you provide is your Apple ID’s username. Sometimes, this is confusing!
You determine what your devices store in iCloud, so it’s possible that you did not have iBooks toggled on in your stolen iPad’s iCloud setting. Find these settings in Settings > Apple ID > iCloud and scroll down the list to see what apps can store data to iCloud–toggle apps ON to store in iCloud–when toggled off, apps cannot store data in iCloud.
That said, you should be able to download any books purchased through Apple’s iBooks or Books app again using your Apple ID.
You can redownload books using the Apple Books app or with iTunes on a Mac
If you have another iDevice
Make sure you are signed in with your Apple ID on your device
Open the Apple Books app
Tap Reading Now at the bottom
Tap the profile icon or your picture in the upper-right corner of the screen
Tap Books under My Purchase
Tap “Not on this [device],” then tap All Books
Find the book you want to download
Tap the Download button.
Download Books to your Mac
Open Apple Books
In the upper-left corner, click Book Store
Under Quick Links on the right side of the Book Store window, click Purchased
An Apple Books on Mac window showing the Book Store
Click “Not in My Library” to view purchased content that isn’t on your Mac
An Apple Books on Mac window showing purchased books
Find the book that you want to download
Choose the Download button in the upper-right corner
The book downloads to your Books Library
When you see this notice, it means you can no longer create any new Apple IDs or iCloud Accounts using that particular device. Instead, create an account using another device or a computer and then log into your current device using those details.
Can there be malicious software or code embedded into photos, documents, messages, contacts or anything associated with my Apple ID?
I have had the same Apple ID for 10 years and I have been experiencing many many issues with my devices.
My brand new 2018 MacBook Pros screen went completely black with the Touch Bar showing the esc lit up.
Apple exchanged that new computer and sent another one.
The exact same thing happened on the replacement… (I did sign into my Apple ID on both Macs).
The 3rd computer I did not sign in and so far so good on the 3rd one.
Now that’s just the MacBook Pro.
My iPhone max has been unbelievably buggy.
I constantly would have connectivity issues with Bluetooth and wifi.
Voice mails from random numbers I would try to delete and they would pop right back up.
I get alerts asking me to type my passcode in for iCloud and my code to unlock my phone.
I replaced the phone multiple times and the issues seem to hop right over to my new device when I sign into iCloud.
You would think it stops there but no.
My Apple Watch even in airplane mode connects to cellular and wifi.
I will even receive texts while its in airplane mode.
All the devices connected to my iCloud are extremely glitchy and it appears to me that out of the thousands of photos, contacts, and documents, there is something in my iCloud that is causing all my devices to act up in the weirdest ways.
I have been trying to figure out what it is and it seems like it’s only when I sign my devices into iCloud.
Apple says there can’t be anything malicious in iCloud but I seriously doubt it because I’ve done everything except trying a new iCloud account.
If anybody could help clarify what is possibly going on and how to proceed from here I would greatly appreciate it, I’ve spent months trying to fix this and nothing has worked so far.
I am a transgender and have legally changed my name and my email address, my icloud account is still in my old name, gender, and old email address, I would like to change it, but my account has been locked for security reasons, when I try to log in to icloud to change it, it asks for my old email address or security questions, my old email address no longer exists so I can’t receive an email form icloud, and I can’t remember the security questions, so I can’t unlock the dam thing, so do I need to re-set networks to fix this and use my new name and new email address, or is there another way to change it ??
We’ve seen this error or getting stuck on preparing images when a person’s iCloud account is near the maximum space allocated.
To check your iCloud storage, go to one of your devices and open the Settings App.
Tap your Apple ID Profile
Choose iCloud
Tap Manage Storage
Take a look at the graph and the amount of storage used versus the total available.
If it’s 90% of the total available–i.e. you are on the 50GB plan and have used up 45 GB, then it’s wise to either reduce that total storage used to less than 80% of the total (so for the 50GB plan, that would be a total of 40GB used) or upgrade to a larger iCloud storage plan.
We haven’t heard of Apple sending emails about updating iCloud Storage. Usually, you see a message on your device.
To check if your storage is updated, follow the steps below for different devices:
On your iPhone, iPad, or iPod touch
Go to Settings > Apple ID Profile > iCloud > Manage Storage or iCloud Storage > Change Storage Plan
Here you see your current plan
Update if necessary
On your Mac
Choose Apple menu > System Preferences > iCloud
Click Manage
Click Change Storage Plan
Update if necessary
On your Windows PC
Open iCloud for Windows
Click Storage
Click Change Storage Plan
Update if necessary
If you see that your plan has not been updated, you likely subscribed to a scam to get your information. Contact your credit card or payment method/bank as soon as possible and let them know your account is compromised
If the problem is that you cannot link your iPhone to your iCloud account, you may have too many devices associated with that Apple ID.
You can have a total of 10 devices (but only up to five computers) associated with your Apple ID and iTunes at one time.
If you have more than 10 total devices, try removing a device you no longer have or you no longer need to be associated with that Apple ID.
To remove a device on an iPhone, iPad, or iPod:
Tap Settings > Apple ID Profile > iTunes & App Store
Tap your Apple ID
Tap View Apple ID. Enter your password, if requested
Scroll down to the iTunes in the Cloud section, then tap Remove This Device
Then Tap Settings > Apple ID
Scroll Down to See All Devices Associated
Tap on a device you no longer use and choose Remove From Account
Do this for all devices you don’t use or need to be associated with your Apple ID
Once you remove a device or two, try adding your new iPhone to iCloud by signing in to iCloud, iMessage, FaceTime, the iTunes and App Store, or Game Center on the device.
If you didn’t sign out of iCloud before you put your device in recovery mode and restored through iTunes back to the factory settings, the iPhone might have Activation Lock enabled.
Are you able to enter an Apple ID and password via Settings App?
If not, you need to enter the Apple ID that was used before (the previous owner)–since it was purchased on the street in Italy, it’s quite possible the iPhone was not in a condition for resale.
Ever since I upgraded my Macbook AIr to the latest version macOS Mojave (10.14.3) I had issues with connecting to my iCloud. I figured I could log off and then log back in, but it won’t let me log in. I type in the correct password for my Apple ID, and nothing happens. I already tried resetting my password and the same thing is happening. What is going on?
Contact Apple’s Support Team for Apple IDs directly and explain that you are using an @me.com account and that you’re unable to sign in with your newest device (the new iPad.)
since,i have purchased my apple MacBook Air,i have tried so many times to create my Apple ID ,but after putting all informatin required, it shows that there is a problem occurred in creating your Apple ID.so,please help me to create my Apple ID.
I accidentally deleted files when I was trying to disable i Cloud from the i Mac and just use on iPhone and iPad. I have now lost my documents on my computer, and all my applications etc. I have no idea if these are recoverable or have been lost for good.
I was wanting not to have to pay monthly for 2TB storage, and had I been able to disable the MAC from the iCloud storage I would not have had to do this. Right at this moment I feel dismayed and angry that with a finger placed on the wrong button I appear to have lost so much.
Hi- had trouble syncing contacts, was advised to sign out of Icloud account, then re-sign back in.
When signing back in, its asking merge? which I said yes to, however the merge seems to be taking ages, approx 30 minutes already? Is this normal once signing out of icloud and resigning in?
The calendar on my iPhone and iPad are fine and normally sync with my PC via wifi.
However, all of a sudden the January appointments, birthdays and other information disappeared from the calendar on the PC.
When I log on the appointments from 31st December to 6th January are there and then from 1st January, they disappear in front of my eyes, followed by the whole month.
Looking at the calendar week by week 3 of the 4 weeks returned but the 7th-12th January remains blank – which is silly as there are several things on those dates.
My Apple ID shared with wife primary email mine,alias is my old email ,wife secretly using my old iCloud email I see it but none of its boxes hidden on her iPhone 6+ She is taking online google courses ( new news)and has websites etc .. nightmare can’t figure it out but how can I manage my alias account again
cannot login to apple icloud .When entering username and password its showing sigin in to icloud and then automatically return to the settings without logging in.
I have two apple id’s (my mistake) one account is associated with iCloud/ITunes.
I have not used it for some time. Got a new iPhone couldn’t access anything because it kept asking for the password I no longer remember for the id I have not used in a long time.
I have no way to retrieve the password. I had to go to a technician to dump everything from my new phone and reenter manually.
I want to know how to get a password for the old account or change it to a new account and password.
what do I do?? at one point I was locked out of my phone for 12 days.
Unfortunately, you cannot do anything other than ask him to remove them from his iCloud account. Since he owns the device, those pictures are considered his property.
If those pictures were somehow stolen or made without your consent, you could reach out to the local police to see if there is anything you can do.
Linda,Its a scam. Anytime you get these emails/messages etc, please ignore them. If you are concerned about it, the best thing to do is to reach out directly to Apple Support. (
My icloud account stopped synching with outlook. Step one recommend was to sign out and back in to icloud… I signed out… now logging in I get an Outlook Setup Error. 4 calls to apple and they tell me the issue is I need to have windows 10… Not 8? I don’t think they know the difference between what is supported vs. required… anyway…. the error is your setup could not be completed because the iCloud Server stopped responding…
With this error report:
Help Apple improve its products by sending us diagnostic and usage information about iCloud.
By sending this message, you agree that Apple will collect and use this information as part of its support services and to improve its products and services. To learn more about Apple’s Privacy Policy
____________________________
Your setup couldn’t be started because the iCloud server stopped responding.
Error: 0x8004010F: DownloadCalendars
Error: 0x8004010F: URL Not Found (HTTP 404 Not Found)
____________________________
AppleOutlookDAVConfig version: 4.9.10.0
Windows version (6.3.0): Windows 8.1 Professional (build 0), 64-bit
Local app data directory test: Pass
Temp directory test: Pass
Account GUID: 282BB0DD-EC4C-4FBF-8DBC-5E99590B7ADF
Cache Size:
REG read HKCR\Outlook.Application\CurVer -> (Default): “Outlook.Application.16”
REG read HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: “x86”
REG read HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKCR\CLSID\{FF982CA0-9F7A-42d5-82B8-155B74904925}\LocalServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe”
REG read HKCR\CLSID\{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read HKCR\CLSID\{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): “C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE”
REG read HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: “iCloud Outlook Addin”
REG read HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: “=Apple.DAV.Addin”
REG read Wow6432 HKCR\Outlook.Application\CurVer -> (Default): “Outlook.Application.16”
REG read Wow6432 HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: “x86”
REG read Wow6432 HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKCR\CLSID\{FF982CA0-9F7A-42d5-82B8-155B74904925}\LocalServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe”
REG read Wow6432 HKCR\CLSID\{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read Wow6432 HKCR\CLSID\{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read Wow6432 HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): “C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE”
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: “iCloud Outlook Addin”
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: “=Apple.DAV.Addin”
Outlook version: 16 (16.0.10827.20138), x86
Outlook location (installed): C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
MAPI location: C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
MAPI logon succeeded
Message Stores Table:
Outlook Data File(default), 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
____________________________
Contents of C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\mapisvc.inf
When going into settings on my wife’s phone, my name shows up at the top. If I click on my name, the Apple ID page opens and again, my name shows up. Directly underneath my name it shows the icloud and store ID’s (email addresses).
For the icloud email, my own email address is displayed and for the store, her email address is displayed.
Using an imac, I have already removed her device from my icloud and I have also removed her device from my apple id.
She has her own apple id, and i can log into this page using the same email and password she uses to get into the itunes store. When I log into her page, and navigate to the devices section, her phone does show up there.
Our goal is that her own apple id/icloud and name show up in her settings, not mine.
What am I not doing correctly here? My guess is when she got her first iphone, we may have shared an apple id back then and for some reason I can’t seem to change that now. But that was a long time ago, and we prefer separate ones now that technology (and us) have progressed. I read something about calling my service provider and something to do with a SIM card. Could that be the missing link?
Is Find My iPhone also turned off? In order to change the Apple ID on a device, you must turn off Find My iPhone. But before you do that, back up the phone first to iCloud or via iTunes–just in case something happens and you need to restore it.
Go to your wife’s phone and tap Settings > Apple ID > iCloud and toggle off Find My iPhone.
Once that’s off, make sure all the photos you want to save are uploaded to your iCloud Photo Account if using iCloud Photo Library.
Then start to toggle everything else off in iCloud. Next, sign out of anything else associated with your Apple ID on that phone, including iTunes & App Store, iMessage, FaceTime, Mail App if using an iCloud email account, and so forth.
Once all those things are disconnected from your Apple ID, go to Settings > Apple ID and scroll all the way down and choose Sign Out. Enter your Apple ID password and then choose what information you want to keep a copy of on that iPhone including contacts, keychain (for passwords), reminders, and Safari.
Once chosen, tap sign out again and confirm it.
Now have your wife sign in with her Apple ID. To save any data, select Merge to transfer the data on the phone to your wife’s Apple ID. If you don’t want that information associated with her Apple ID, tap Don’t Merge.
We suggest you create a family sharing account with your wife if you have not already done so. This allows you both to share app purchases, iBooks, and iTunes purchases and even share iCloud Storage and an Apple Family Music Plan (if subscribed.)
With family sharing, you also can set up and share photos easily with a shared family album in the Photos App.
I think it’s unlikely the problem is with your SIM–though I guess anything is possible.
If you follow these steps and still can’t get it to work, the next options are to either set-up your wife’s phone as new or to call your provider and see if the SIM is an issue.
I have been trying for weeks to access my photos in iCloud. I am able to log in okay, but when I click to open photos, I get a message stating “Network unavailable or slow”. I can access my calendar/contacts etc – I CANNOT access my photos. What is the solution to this please?
First, forget your network. Then restart the device or computer and try to reconnect to it.
If you have access, try resetting your WiFi Router (usually by turning it off or unplugging it and waiting a few minutes–but check with the router manufacturer for specifics resetting guidelines.)
After resetting your WiFi router, restart your device or computer and then reconnect to that network.
If that still doesn’t work, set your DNS to Google public DNS or Cloudfare DNS–these may help your device access those photos speedily.
I have my brothers iPad who took a sudden stroke last year. He is paralyzed & can’t talk much & doesn’t remember his Apple id.
My mother gave me the iPad to access his photographs from before he took ill, but when you turn on the iPad on the first lock page, it says that the iPad is linked to his Apple id which he can’t remember?
I’d like to use my existing Apple id, as after we have got the photo’s backed up we’d like to reset the factory settings & give it to his daughter to use. How can we get by this? Help please – much appreciated as these photographs mean everything to our mother?
We’re very sorry to hear about your brother. We hope he is doing better each and every day.
Regarding the iPad, do you have access to a computer with iTunes (Windows or Mac)?
For a Mac, try these steps:
Connect the iPad to the Mac
The Photos app automatically opens. If it doesn’t, open the Photos app.
The Photos app shows an Import screen with all the photos and videos that are on your connected device.
If the Import screen doesn’t automatically appear, click the Import tab at the top of the Photos app, or click the device’s name in the Photos sidebar.
To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.
For a Windows PC, try the following:
Connect your phone to the PC with a USB cable
Make sure the phone is on and unlocked
Open the Photos app on your PC (select the Start button and then Photos), then select Import and select From a USB device, then follow the on-screen instructions.
If you don’t have access to a computer or if these steps don’t work, it’s likely that your brother’s Apple ID is his usual email address. Try this email out and then use Apple’s iForgot website to help you reset the password & Apple ID.
iPad 2. iCloud setting is showing an old email, which is no longer serviced and recognized.
I cannot sign out: terms and Conditions showing in Blue and the rest is greyed out. If I click on Terms and Conditions is shows the “server is not available”.
I have updated my Apple account to my new email: This was successful. All I want us to update my existing iCloud setting to recognize my new Apple ID
No matter what I try, after reading suggested fixes, I have been unsuccessful.
Press and hold the Top (or Side) button until the slider appears
Drag the slider to turn your device completely off
After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo
Then, try signing out of iCloud again.
Go to Settings > Apple ID Profile
Scroll to the bottom of the screen and tap Sign Out
Enter your old Apple ID password to turn off find my phone
Save everything when asked
Follow the on-screen steps to sign back in using your new Apple ID
Merge everything back in when asked
Next, make sure you do not have any Restrictions enabled on your iPad.
Go to Settings > General > Restrictions
It should say Off, if it doesn’t enter your Restrictions passcode and temporarily turn off all restrictions
Then, try signing out of your Apple ID again.
If you’ve tried all these steps already, contact Apple Support and let them know you’re having a problem with your Apple ID. Troubleshooting Apple IDs is usually free of cost.
Hi. I changed my appleID the other day and since then my calendars on my iPhone won’t sync to my Mac (and vice versa). I have made sure that the software versions are updated, made sure that I have logged in with my new AppleID for all Apps, iCloud, restarted devices etc etc. What is interesting is if I try and open any apps on the iCloud site it says that the network is unavailable or slow – it has been like this for the last 2 weeks so I cannot check if my iCloud calendar is updating (I suspect not). Any ideas?
Try toggling “Set Automatically” off and on both your iPhone and Mac’s for the Date & Time. On a Mac, find this under System Preferences and on an iPhone, under General.
Another option is to force a sync:
Launch the Calendar app on your iPhone and tap the Calendars button at the bottom. On the next screen, press and hold your finger on the screen and drag the list down until the activity icon appears. Then release your finger. The activity icon should spin for a bit–attempting the resync.
Unfortunately, we cannot assist you with canceling or changing your iCloud storage subscription. AppleToolBox is a third-party troubleshooting and tips site, so we do not have access to change any account information.
But the good news is that it’s relatively easy to decrease your iCloud storage from your iPhone, iPad, iPod touch, Mac, or PC.
Downgrading an iCloud Storage Plan takes effect after your current monthly (so 6/30/2018 if you choose to downgrade this month)
If you downgrade your storage plan to the 5GB free plan and your content exceeds the storage you have available, any new photos and videos won’t upload to iCloud Photo Library and your devices stop backing up to iCloud.
Alos, when that storage limit is reached, your iCloud Drive, Files App, and the other apps that you use with iCloud won’t update across all your devices.
On your iPhone, iPad, or iPod touch
Go to Settings > Apple ID Profile > iCloud > iCloud Storage. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Storage.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan.
Tap Done.
On your Mac
Choose Apple User uploaded file menu > System Preferences, then click iCloud.
Click Manage in the lower-right corner.
Click Change Storage Plan in the upper-right corner.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan.
Click Done.
On your Windows PC
Open iCloud for Windows.
Click Storage.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan.
Click Done.
If you don’t have access to any of these devices right now, you can also call Apple Support and request a change to your iCloud Storage subscription.
My ipad got stolen few weeks ago and my icloud was locked for security reasons yet every time i try unlock it doesnt unlock the worst part is i forgot the security reasons, can i get help please
Sorry to hear about your stolen iPad! That’s terrible. Since you’re having trouble unlocking your iCloud account and have already tried steps (like visiting Apple’s iForgot site) to unlock it, it’s best to contact Apple Support and have them walk you step-by-step through the process.
I bought an iPhone 6 which the owner removed his account remotely. Now the account persist on the phone demanding password. He logs in to his account and cant find and can’t find the that particular iPhone on the device list
Are you using a family sharing account with your wife and son? Or sharing an Apple ID?
If you are sharing a single Apple ID, then whatever is purchased with the ID is available to download to all connected devices, unless you place restrictions on your son’s device or hide the purchase.
When you hide an app, it no longer appears as available to download to any devices that are signed in with the same Apple ID (or family sharing plan.) But it still appears on devices that ALREADY downloaded the purchase–so you’ll need to remove it from your son’s device.
To Hide iOS apps
Open the App Store app, then tap Today at the bottom of the screen
Tap your photo in the upper-right hand corner or the person icon, then tap Purchased
Find the app (that game) that you want to hide, then swipe left on it and tap Hide
The easiest way to manage a child’s access is to sign up for a child Apple ID for your son and start a family sharing account.
A family sharing account also the organizer (an adult) to choose what features your family can share with each other. You can even keep the adult purchases private and hide individual items (like the game app you mention.)
To check the status of Apple Servers, go to your country’s site and search for Apple System Status. 
Additionally, you can read other people’s feedback, tips, solutions, or rants about the issues! And of course, add your input as well.
I need help. I have an iCloud account that covers my iPhone and my computer. I have a 200 Gigabyte storage and only have 6meg of memory being used. I keep getting emails telling me that my account will be canceled because I am over my storage limit. How can I get this straightened out. Is there a telephone number I can call to get this fixed?
Thank you,
David VonSTein
I do not want I cloud storage any longer please stop charges monthly of .99 to my account. Do not have apple phone any more.
I can not set my icloud, why is it like that please tell how do it
Hi there. I am Akmal Fayzullaev. Although I have user id and password in mind, I cannot login. It says confirm your phone number enter the code sent to that number. But I am not using that phone number anymore. So what can I do in this situation?
I set up I cloud ages ago and yet it keeps asking me to set it p and won’t back up things till I do.
Please can someone tell me how to sort this
Hey. I have a problem to sign in to my iCloud account on Mac. The error is : MOBILEME_CREATE_UNAVAILABLE_MAC
Also I tried this command in terminal but it has not any effects: defaults delete MobileMeAccounts
Any soloution?
I am my mum’s tech support. She never set up an iCloud ID and now her iPad is saying she has one and is demanding the password over and over again.
1. We have tried to use her Apple ID password and that hasn’t worked.
2. We updated her Apple ID and that didn’t work.
3. We have no access to anything through iCloud.com, so trying to reset the password hasn’t worked because the email is sent to an account we don’t have access to.
4. We tried to sign out of iCloud, but it needs a password.
She has just updated the OS and now it’s worse.
Please help.
I no longer log into my iCloud account. It asks me for my ID and after pressing next it does not provide a dialogue box into which I would type my password.
Any fixes for tyhis problem
I KEEP TRYING TO UPGRADE MY ICLOUD STORAGE BUT IT KEEPS TELLING ME “CANNOT CONNECT TO ICLOUD” ??? AND MY ONLY OTHER OPTION IS DISMISS. I’M CONNECTED TO WIFI AND HAVE MY CREDIT CARD ATTACHED. HELP!!
I thought maybe a “Reset my default Keychains” might help as well but that didn’t do anything either.
As far as forcing my Mac to recreate the APSD push notification file: I used the links you gave in the article and I followed all the troubleshooting solutions listed in the article (which was very well written by the way). I deleted everything that was suggested completed all the steps like it suggested, even with all the system reboots. I even deleted all of them together at the end to see if that would work (everything related to my account or IDS in the keychain and the APSD.plist file). I also made sure that the Mac was removed from my account as well, but no change.
I still get the same exact messages when I try to login to my account or add the account, it says the account already is logged in.
Is there any other advice you can give me?
I was wondering, when you delete the iCloud account it asks if you would like to save a copy of the data, when I originally tried to delete the account I don’t remember what I chose. Could that have an effect? Could I remove that file, do you think that would make a difference?
Hi Henry,
Oh darn, I thought that would work since it removes associated Apple IDs from the system. Saving a copy of your iCloud data should not cause this problem–but who knows, sometimes anything is possible. Usually, you’ll find a folder called iCloud archive. If you see this folder, instead of deleting it, try changing its name or moving it to another drive or location.
But before you do that, let’s try using Terminal
Open the Terminal and type in the following command: defaults delete MobileMeAccounts
When you use this Terminal command, it forces macOS to sign you out of iCloud–so this should work for you.
After you execute this command, go to System Preferences > Internet Accounts and see if you can sign in to your iCloud account
Hopefully, you no longer see that error message. If not, see if your Mac shows your Apple ID now–if not, sign in and choose all the services you want to sync with your Apple ID.
Now, if nothing helps, it’s time to get Apple Support involved!
At this point, I highly advise you to contact Apple regarding the Apple ID issue–these support calls are free since they deal with Apple ID issues (or at least they are supposed to be free.)
If you go this route (which I recommend) you will likely need to go through a few lines of support from first-line help to senior techs.
Please keep us posted on your journey. If we (or you and Apple Support) are able to figure this out, we’d love to know what works so we can pay it forward for others in the same boat!
Cheers and good luck,
Liz
Liz,
First of all, thank you sooo much for all your help, I’m sure people on here do not tell you enough so seriously, Thank you!
I searched around for a terminal solution online as well before contacting you and I found mostly a lot of misinformation.
But with one simple command, the issue is fixed, and now I have one more solution to file away in case I need to help someone else down the road.
Much appreciated!
AWESOME!!!!!
So glad it’s fixed. Yippee.
I ran into a weird situation on my new MacBook Pro 16″ (2019 running Catalina 10.15.4) with iCloud that I have found no documentation on….
I had an issue with my iCloud all the sudden telling me I’m not signed in and if I want to use the iCloud I need to sign in.
I went to System Preferences > Apple ID & entered my ID and password but then I get a warning saying that the account is already logged in so I need to delete the account in my “Internet Accounts” menu.
So I went in and deleted the iCloud account like it suggested (there are no accounts listed now, a completely blank list).
But when I try to re-add the account it says the account already exists even though it does not show up in the internet accounts list.
I went through any program that uses my Apple ID and signed out as well just in case ( contacts, calendar, iTunes, Facetime, etc.).
Still, I am not able to sign back into my account in the “Apple ID” menu or re-add the iCloud account in the “Internet Accounts” menu.
So I log online to my Apple Account and click on the icon for my MacBook Pro and “Remove from the account”.
The MacBook Pro is successfully removed from my account.
Then I try again to log in and/or add the iCloud account but still no change.
So just to be sure I reboot, still nothing.
The few things I can find in the Apple forums that pertain to this issue seem to suggest that the only course of action for this would be to completely re-load the OS but that seems like overkill for something that should have a simple solution.
Like removing the files or cache that is keeping the OS believing that the account is signed in? Can you please help, I’m at a loss where to go next?
I even tried signing in with a new Apple ID, just creating a new one with a new email but even that gives me a “something went wrong” error when the account is being created.
I also tried even using someone else’s account to login and then maybe log out and re-login with mine if that worked…. but of course, it wouldn’t let me sign in with someone else’s Apple ID either.
Possible Root Cause:
If it helps, this started a week after I changed my Apple ID from a @gmail.com account to an actual @icloud.com account. Everything seemed to transition just fine after the change, I signed in with the new account no problem and then after a week all the sudden this issue pops up out of nowhere. My iPhone is using the same iCloud account and it has no problem though.
Hi Henry,
So sorry to hear about all these problems with your Mac and macOS Catalina! What a huge pain in the you know what.
We suspect it might be a problem with either your Keychain or Apple’s push notification file for your Apple ID.
We suggest reviewing your Keychain and look for items with your Apple ID and possibly force your Mac to recreate that APSD push notification file.
Take a look at these steps for assistance with keychain and apsd issues.
I hope this helps. Either way, let us know
Liz
I thought maybe a “Reset my default Keychains” might help as well but that didn’t do anything either.
As far as forcing my Mac to recreate the APSD push notification file: I used the links you gave in the article and I followed all the troubleshooting solutions listed in the article (which was very well written by the way). I deleted everything that was suggested completed all the steps like it suggested, even with all the system reboots. I even deleted all of them together at the end to see if that would work (everything related to my account or IDS in the keychain and the APSD.plist file). I also made sure that the Mac was removed from my account as well, but no change.
I still get the same exact messages when I try to login to my account or add the account, it says the account already is logged in.
Is there any other advice you can give me?
I was wondering, when you delete the iCloud account it asks if you would like to save a copy of the data, when I originally tried to delete the account I don’t remember what I chose. Could that have an effect? Could I remove that file, do you think that would make a difference?
hi i created a new appleid for my icloud. i am using iphone 11 promax. Replaced the new id with my old one and tried to upgrade the storage since intial storage of 5gb was not enough. but it doesn’t allow me to purchase. it shows error cannot log in your icloud before the actual purchase. kindly help
Hi Zenil,
Try downloading and installing a free app from the App Store on your iPhone 11 Pro Max using that new Apple ID–that should help get your account established so you can upgrade your iCloud Storage plan.
having trouble signing into my i cloud because i no longer have access to the phone number or email that was with that activation is there something else i could try to get to my icloud
Try the steps outlined in this article How to Change an Apple ID Email You No Longer Have Access To
I’ve been paying $1.35 a month for extra storage but no longer need it as I’m not using the phone anymore Please let me know how to cancel Thank you
I need to turn in my iphone is and I am trying to turn off /remove find myiphone (unlock it) from icloud.com because my phone is not working. I am looking under devices and my devices are not showing. why? what can I do?
Hi Jenny,
Try signing in to your Apple ID account or the Find My site and see if your iPhone shows up there. If so, remove it from there.
How do I know if my bill for extra iCloud storage on an old phone has been canceled when I purchased my new iPhone 11
Hi Cheryl,
iCloud storage is linked to your Apple ID not your specific device. So if you want to continue purchasing additional iCloud storage for your new iPhone, continue with the current charges.
If you do not want to have additional iCloud storage, then you can cancel your storage plan via Settings > Apple ID > iCloud > Manage Storage > Change Storage Plan
My email account has been active for 6 months,& now even though it’s been installed on my phone, I cannot access it at all anymore!
Hi
I deleted my iCloud I’d on my iPhone 5s,iPad and iMac.On my phone I forgot to turn off find my iPhone.Now I am asked log into to my I’d and I do so I am then told that my iCloud account doesn’t exist.How do I overcome this?Apple says I have to live with it.
Thanks,hope you can help.
Gwyn
Hi Richard,
Do you have access to the email associated with your Apple ID and iCloud account?
If so, try using Apple’s iForgot site to regain access.
Once you gain access to that account, you can delete that iPhone 5S from being associated with your Apple ID and iCloud accounts.
We’re surprised Apple said live with it, since iCloud accounts are rarely deactivated.
Liz
ICloud stopped responding
What should I do?
Please help me
Thank you
HI Simone,
Try closing all your open apps and then restart your iPhone. Once restarted, check your Apple ID and iCloud settings via Settings > Apple ID (at the top) > iCloud.
Close an app
1. On an iPhone or an iPad with no home button from the Home screen, swipe up from the bottom of the screen and pause slightly in the middle of the screen
2. On an iDevice with a home button, double-click the Home button and swipe right or left to find the app that you want to close
3. Swipe right or left to locate the app you want to close
4. Swipe up on the app’s preview to close it
5. Repeat for all open apps
When my devices are connected to wifi and when I try to login to apple id or icloud, it says unable to identify user, when I try to sign my iPhone, it says unable to connect with apple server.
When I contacted Apple Support they said it is the fault of wifi connection, somebody please help me
Hi,
Try forgetting your WiFi networks, restarting your device and then reconnect to your WiFi and try signing in again.
Will my phone save iTalk messages into my cloud.
It keeps saying it is full but it is erratic.
I have been unable to download the latest update because the phone is saying it’s full again
My photos are in the cloud.
I pay for max capacity and if it will take iTalk
I need to know
Hi Flitcroft,
When you say iTalk, are you referring to the third-party app iTalk Recorder or the text message feature iMessage?
If your device says your storage is full, that means that there is not sufficient space on your device’s internal storage. To solve this issue, you must move or delete some data–that could be deleting apps (and their data), deleting or moving some music, photos or videos, or turning on iCloud Photo Library and Messages in iCloud.
If iTalk means iMessage, then yes, turning on Messages in iCloud and purchasing additional data with Apple’s iCloud plans would help reduce storage needs for the Messages app on your device.
For more information on freeing up space when your device says storage is full, see this article Taking Photo But iPhone Says Storage is Full?
For additional info on Messages in iCloud, see this article How To Use The Messages in iCloud Sync Feature
Hope this information helps you.
Liz
How can I fix the icloud issue?
Because my iPad is on activation lock.
When I tried to put my icloud account it says security issues.
How can I log in?
I can’t open my icloud account when I tried to reset it goes to security question I answered all correctly but it says incorrect. Or I choose to send to email. But how can I read the email while I can’t open my iPad or my account?
Please help me.
Hi Chealsiah,
Did you purchase this iPad new or used/refurbished?
If new, locate your proof of purchase and contact Apple Support and let them know your new iPad is stuck on activation lock–you will need to provide them the proof you own the iPad.
If purchased used or refurbished, it’s likely a previous owner did not remove the device from their Apple ID and iCloud account. If you know the previous owner or purchased at a store, contact that owner or store and ask them to remove the device from their account.
If it was purchased at a store and they cannot remove the device from the previous account, return it and ask for a full refund.
The previous owner can remove the device remotely:
Sign in to iCloud’s website with their Apple ID
Go to Find My iPhone
Click All Devices at the top of the screen
Select the device that you want to remove from iCloud
Click Remove from Account
After the previous owner removes the device from their account, turn off the device and then turn it back on to begin the setup process and connect to your own Apple ID
For more info on purchasing a previously owned devices, please see this article.
Liz
I keep getting the following message on my computer WHEN i FIRST BOOT UP:
ICLOUD PHOTO LIBRARY
CORRUPT DATABASE. Please sign out of Icloud Photo Library and sign back in.
Ive done this about 10 times but keep getting the same message every time I boot up. This has been going on for 4 months now. I went to icloud and all my photos from my iphone are there on my computer but I dont know why I keep getting this message
HELP!!!
PAUL BORNSTEIN CPA LLC
HI Paul,
Sorry to hear about these issues with iCloud Photos.
Is this problem occurring on a Mac or Windows PC?
Hi.., am using iphone6 since 3 years but last week my phone damaged and then I repaired then trying to recover my phone by icloud account.., email and password is right but when I created iCloud account that time I put mobile number for verification but that mobile number am not using now so when I trying to sign in to iCloud its sending verification code to my old number that is not using now.
So plz let me know how I put a new mobile number and how I login to iCloud.
Hi Siraj,
Did you add in a second phone number to your Apple ID account before your old iPhone was damaged? If so, you can get a text message sent to that number by selecting Didn’t Get a Code on the sign in screen.
If you do not have any other devices and did not set-up a second phone number, you’ll need to request Apple’s Account Recovery.
Account recovery is an automatic process designed to get you back into your account while denying access to anyone who have hacked your Apple ID and pretending to be you.
For that reason, account recovery can take a few days—or longer—depending on what specific account information you can provide to Apple to verify your identity.
To start account recovery, go to this site and choose Forgot Apple ID or password.
Provide as much information as you can, then start the account recovery waiting period.
Once you request account recovery, Apple sends an email with a confirmation of your request and an estimate on the date and time of when you can expect to regain access to your Apple ID and iCloud account.
Good luck,
Liz
I’m unable to login too icloud.com from both Safari and appleid.apple.com. Receiving the message “Failed to verify your identity. Try again”.
I have the two-step authentification set up
I do receive the 6 digit security number to enter, however, the screen to enter the code doesn’t pop up on either the computer I’m trying to log in to or my iPhone (where the code also pops up).
I successfully logged into iCloud.com on Safari last night. Turn computer off for the night (not just put it to sleep) and when turned on this morning was unable to login.
I have reset my Apple ID password and continue having same issue.
Any suggestions?
I just got this iPhone 7 and I followed the step by step instructions and when I go to login it tells me it can’t find any info of that account.
I just was setting it up and now it wont let me erase my acct and start over and the password and user names I wrote down everything as I was going along setting up the phone.
So how do I get this user name and password, I just set up 3 hours ago.
Apples used to be good user and friendly.
But now to me it’s trash, you set up a user name and password and it can’t even find it after3 hrs when I plug in my first name as it asks for, and the Last name and email address we just set up.
Then the msg we keep getting is it can’t be found I tried Kathy and Kathleen and it still comes back with can’t find your acct.
Lately, it seems like you don’t care about the users.
I’m a network tech myself and making your clients happy is #1.
But no you can care less because right now this program is user unfriendly.
This will be the last iPhone for my wife and daughter.
Thank god I don’t run into these problems from Verizon for my own personal phone.
Thanks for letting me rant but you have to redesign this thing all together.
HI Kathleen,
We’re sorry you are having such trouble with getting the Apple ID and iCloud working on your iPhone 7!
Sometimes, it does take a few hours for Apple Servers to populate that information, so we suggest waiting a day and trying again.
Also, you can confirm your Apple ID using this link to lookup your account information.
Your Apple ID and iCloud accounts are the same username and password. And for most people, the email address you provide is your Apple ID’s username. Sometimes, this is confusing!
Constant need to” update iCloud settings” is driving me nuts!! Requires reentry of passwords but is a real “PITA”
Hi Nervahna,
Yes, that is frustrating and a PITA indeed!
Check out this article with tips on getting that message gone for good.
About two years ago Apple emailed me I needed to pay extra as I had run out of free storage.
I have been doing this to get 50g.
When someone stole my iPad I tried to download the iBooks and photos stored in the cloud.
However Apple tells me they are not there…..can you explain to me why and what I have been paying for.
Thanks
Hi Gwen,
You determine what your devices store in iCloud, so it’s possible that you did not have iBooks toggled on in your stolen iPad’s iCloud setting. Find these settings in Settings > Apple ID > iCloud and scroll down the list to see what apps can store data to iCloud–toggle apps ON to store in iCloud–when toggled off, apps cannot store data in iCloud.
That said, you should be able to download any books purchased through Apple’s iBooks or Books app again using your Apple ID.
You can redownload books using the Apple Books app or with iTunes on a Mac
If you have another iDevice
Make sure you are signed in with your Apple ID on your device
Open the Apple Books app
Tap Reading Now at the bottom
Tap the profile icon or your picture in the upper-right corner of the screen
Tap Books under My Purchase
Tap “Not on this [device],” then tap All Books
Find the book you want to download
Tap the Download button.
Download Books to your Mac
Open Apple Books
In the upper-left corner, click Book Store
Under Quick Links on the right side of the Book Store window, click Purchased
An Apple Books on Mac window showing the Book Store
Click “Not in My Library” to view purchased content that isn’t on your Mac
An Apple Books on Mac window showing purchased books
Find the book that you want to download
Choose the Download button in the upper-right corner
The book downloads to your Books Library
Hope this helps!
Thanks. I still do not have my photos, Apple tells me I should have backed up independently and shrugs their shoulders. I am devistated.
Hi Gwen,
I’m very sorry.
Is it possible you have an older backup somewhere or in iCloud?
How do I login my Apple ID when the maximum amount of numbers has reached?
Hi Opera,
When you see this notice, it means you can no longer create any new Apple IDs or iCloud Accounts using that particular device. Instead, create an account using another device or a computer and then log into your current device using those details.
See this article for more information.
Liz
Can there be malicious software or code embedded into photos, documents, messages, contacts or anything associated with my Apple ID?
I have had the same Apple ID for 10 years and I have been experiencing many many issues with my devices.
My brand new 2018 MacBook Pros screen went completely black with the Touch Bar showing the esc lit up.
Apple exchanged that new computer and sent another one.
The exact same thing happened on the replacement… (I did sign into my Apple ID on both Macs).
The 3rd computer I did not sign in and so far so good on the 3rd one.
Now that’s just the MacBook Pro.
My iPhone max has been unbelievably buggy.
I constantly would have connectivity issues with Bluetooth and wifi.
Voice mails from random numbers I would try to delete and they would pop right back up.
I get alerts asking me to type my passcode in for iCloud and my code to unlock my phone.
I replaced the phone multiple times and the issues seem to hop right over to my new device when I sign into iCloud.
You would think it stops there but no.
My Apple Watch even in airplane mode connects to cellular and wifi.
I will even receive texts while its in airplane mode.
All the devices connected to my iCloud are extremely glitchy and it appears to me that out of the thousands of photos, contacts, and documents, there is something in my iCloud that is causing all my devices to act up in the weirdest ways.
I have been trying to figure out what it is and it seems like it’s only when I sign my devices into iCloud.
Apple says there can’t be anything malicious in iCloud but I seriously doubt it because I’ve done everything except trying a new iCloud account.
If anybody could help clarify what is possibly going on and how to proceed from here I would greatly appreciate it, I’ve spent months trying to fix this and nothing has worked so far.
Think you know iCloud somehow is taking monthly money from my nationwide account and I don’t know why?
Hi,
I am a transgender and have legally changed my name and my email address, my icloud account is still in my old name, gender, and old email address, I would like to change it, but my account has been locked for security reasons, when I try to log in to icloud to change it, it asks for my old email address or security questions, my old email address no longer exists so I can’t receive an email form icloud, and I can’t remember the security questions, so I can’t unlock the dam thing, so do I need to re-set networks to fix this and use my new name and new email address, or is there another way to change it ??
Hi Alex,
See if this article helps.
Resetting your network settings won’t help in this situation.
If the steps in the article do not help you, call or contact Apple Support and explain your situation to them and see how they can help you.
If you have any evidence of your “ownership” of that Apple ID (like an email from Apple, an invoice of a purchase etc.) have that on-hand.
I use my iCloud on my Windows PC, and Used to be Ok until about a week ago.
For some reason, the Photo Stream is now not working to download or upload pictures.
it gives me the message that my library will be prepared, but for a week now.
I excluded most of my pictures from Icloud, just to make sure the amount of pictures is low, but still, that’s the message I got.
Tried to hard reset my iPhones and Ipad, uninstall and install Icloud again, but nothing happened.
Called Apple, and they said they can’t find the problem. An interesting fact is that Shared folder keeps updating… Any thoughts on how to fix that?
Thanks a lot!
Hi Mariana,
Did you check your iCloud Storage?
We’ve seen this error or getting stuck on preparing images when a person’s iCloud account is near the maximum space allocated.
To check your iCloud storage, go to one of your devices and open the Settings App.
Tap your Apple ID Profile
Choose iCloud
Tap Manage Storage
Take a look at the graph and the amount of storage used versus the total available.
If it’s 90% of the total available–i.e. you are on the 50GB plan and have used up 45 GB, then it’s wise to either reduce that total storage used to less than 80% of the total (so for the 50GB plan, that would be a total of 40GB used) or upgrade to a larger iCloud storage plan.
I received an email on Monday, 4th March 2019 asking me to upgrade my iCloud account to 50 GB per month because my existing iCloud storage was full.
I upgraded it on Saturday 9th March, 2019 but I still get the message that my iCloud storage (damghana@icloud.com) is full. What may be wrong.
Hi Rashid,
We haven’t heard of Apple sending emails about updating iCloud Storage. Usually, you see a message on your device.
To check if your storage is updated, follow the steps below for different devices:
On your iPhone, iPad, or iPod touch
Go to Settings > Apple ID Profile > iCloud > Manage Storage or iCloud Storage > Change Storage Plan
Here you see your current plan
Update if necessary
On your Mac
Choose Apple menu > System Preferences > iCloud
Click Manage
Click Change Storage Plan
Update if necessary
On your Windows PC
Open iCloud for Windows
Click Storage
Click Change Storage Plan
Update if necessary
If you see that your plan has not been updated, you likely subscribed to a scam to get your information. Contact your credit card or payment method/bank as soon as possible and let them know your account is compromised
Look at the tips in this Apple article on phishing emails that pretend to be Apple. And learn what to do if you suspect you’re a victim.
If you receive what you believe to be a phishing email that’s designed to look like it’s from Apple, please send it to reportphishing@apple.com.
Hello
My icloud is greyed out and I cannot access it. What do I do here?
Hi Karen,
Please take a look at this article for tips for when your iCloud is greyed out.
I can’t install iCloud on my new iPhone…it says I have to many iCloud accounts
Please help
Hi Elmo,
Are you seeing the message that the maximum number of free accounts have been activated? Is so, take a look at this article for tips on getting a new Apple ID/iCloud Account.
If the problem is that you cannot link your iPhone to your iCloud account, you may have too many devices associated with that Apple ID.
You can have a total of 10 devices (but only up to five computers) associated with your Apple ID and iTunes at one time.
If you have more than 10 total devices, try removing a device you no longer have or you no longer need to be associated with that Apple ID.
To remove a device on an iPhone, iPad, or iPod:
Tap Settings > Apple ID Profile > iTunes & App Store
Tap your Apple ID
Tap View Apple ID. Enter your password, if requested
Scroll down to the iTunes in the Cloud section, then tap Remove This Device
Then Tap Settings > Apple ID
Scroll Down to See All Devices Associated
Tap on a device you no longer use and choose Remove From Account
Do this for all devices you don’t use or need to be associated with your Apple ID
Once you remove a device or two, try adding your new iPhone to iCloud by signing in to iCloud, iMessage, FaceTime, the iTunes and App Store, or Game Center on the device.
my brother bought an iphone5 for me from one street guy in Italy and gave it to me to be using it.
But unfortunately, I restore the factory settings and now I don’t know what to do, pls help me out what can I do
Hi Tobi,
If you didn’t sign out of iCloud before you put your device in recovery mode and restored through iTunes back to the factory settings, the iPhone might have Activation Lock enabled.
Are you able to enter an Apple ID and password via Settings App?
If not, you need to enter the Apple ID that was used before (the previous owner)–since it was purchased on the street in Italy, it’s quite possible the iPhone was not in a condition for resale.
Ever since I upgraded my Macbook AIr to the latest version macOS Mojave (10.14.3) I had issues with connecting to my iCloud. I figured I could log off and then log back in, but it won’t let me log in. I type in the correct password for my Apple ID, and nothing happens. I already tried resetting my password and the same thing is happening. What is going on?
Hi Jose,
Do you get any error messages at all? What happens when you try to sign into iMessage, FaceTime, or the App Store?
Can you set-up another admin user account and try signing into iCloud with that user account instead of your current one?
I do not know my Apple ID or my password. I have tried everything I can remember to no avail.
I have just purchased a new iPad. My old I’d was XXXXX@me.com but I have tried two different passwords that I have used in the past and no luck.
I have tried answering security questions, ones that I know and it tells me I’m wrong.
Needless to say, I am very aggravated. PLEASE HELP
Hi Barry,
Contact Apple’s Support Team for Apple IDs directly and explain that you are using an @me.com account and that you’re unable to sign in with your newest device (the new iPad.)
I no longer have the option on my PC iCloud to download or upload.
I am no longer getting my photos automatically downloaded to my PC.
I see the photos in the cloud on my phone but not on my PC.
It used to work just fine.
I’ve tried all means but my iCloud can’t sign in it’s always telling me verification failed what do I do next
Hi Wendy,
Sorry, you have problems with signing into iCloud.
Please take a look at this article addressing problems connecting to your Apple ID and seeing that Verification Failed message.
Hope something helps,
Sam
since,i have purchased my apple MacBook Air,i have tried so many times to create my Apple ID ,but after putting all informatin required, it shows that there is a problem occurred in creating your Apple ID.so,please help me to create my Apple ID.
I accidentally deleted files when I was trying to disable i Cloud from the i Mac and just use on iPhone and iPad. I have now lost my documents on my computer, and all my applications etc. I have no idea if these are recoverable or have been lost for good.
I was wanting not to have to pay monthly for 2TB storage, and had I been able to disable the MAC from the iCloud storage I would not have had to do this. Right at this moment I feel dismayed and angry that with a finger placed on the wrong button I appear to have lost so much.
Oh that I could speak to someone!!!!!!!!!!
Hi- had trouble syncing contacts, was advised to sign out of Icloud account, then re-sign back in.
When signing back in, its asking merge? which I said yes to, however the merge seems to be taking ages, approx 30 minutes already? Is this normal once signing out of icloud and resigning in?
cheers
My icloud isn’t upgrading after the payment. Why?
Hi Davilla,
Sometimes updating payment information takes a few days. Check back over the weekend and if it’s still a problem, let us know.
Sam
I Have an iPhone, an iPad and a Windows PC.
The calendar on my iPhone and iPad are fine and normally sync with my PC via wifi.
However, all of a sudden the January appointments, birthdays and other information disappeared from the calendar on the PC.
When I log on the appointments from 31st December to 6th January are there and then from 1st January, they disappear in front of my eyes, followed by the whole month.
Looking at the calendar week by week 3 of the 4 weeks returned but the 7th-12th January remains blank – which is silly as there are several things on those dates.
Can anyone help to explain this phenomenon?
My Apple ID shared with wife primary email mine,alias is my old email ,wife secretly using my old iCloud email I see it but none of its boxes hidden on her iPhone 6+ She is taking online google courses ( new news)and has websites etc .. nightmare can’t figure it out but how can I manage my alias account again
cannot login to apple icloud .When entering username and password its showing sigin in to icloud and then automatically return to the settings without logging in.
I have two apple id’s (my mistake) one account is associated with iCloud/ITunes.
I have not used it for some time. Got a new iPhone couldn’t access anything because it kept asking for the password I no longer remember for the id I have not used in a long time.
I have no way to retrieve the password. I had to go to a technician to dump everything from my new phone and reenter manually.
I want to know how to get a password for the old account or change it to a new account and password.
what do I do?? at one point I was locked out of my phone for 12 days.
help
Hi Hedi,
Have you tried using Apple’s iforgot website?
That helps you recover your Apple ID, but there is a waiting period. And sometimes, you cannot recover anything.
Unfortunately, if that process fails then your Apple ID is not recoverable.
Sam
Hi an ex boyfriend of mine has pictures on his iCloud he deleted the pictures from his phone but still has them saved on the iCloud.
How can I get them delete or is their a way.
Kind Regards
Kathleen
Hi Kathleen,
Unfortunately, you cannot do anything other than ask him to remove them from his iCloud account. Since he owns the device, those pictures are considered his property.
If those pictures were somehow stolen or made without your consent, you could reach out to the local police to see if there is anything you can do.
Sam
Getting phone call 718 568-22** saying there is a problem with my iCloud is that true?
Linda,Its a scam. Anytime you get these emails/messages etc, please ignore them. If you are concerned about it, the best thing to do is to reach out directly to Apple Support. (
My icloud account stopped synching with outlook. Step one recommend was to sign out and back in to icloud… I signed out… now logging in I get an Outlook Setup Error. 4 calls to apple and they tell me the issue is I need to have windows 10… Not 8? I don’t think they know the difference between what is supported vs. required… anyway…. the error is your setup could not be completed because the iCloud Server stopped responding…
With this error report:
Help Apple improve its products by sending us diagnostic and usage information about iCloud.
By sending this message, you agree that Apple will collect and use this information as part of its support services and to improve its products and services. To learn more about Apple’s Privacy Policy
____________________________
Your setup couldn’t be started because the iCloud server stopped responding.
Error: 0x8004010F: DownloadCalendars
Error: 0x8004010F: URL Not Found (HTTP 404 Not Found)
____________________________
AppleOutlookDAVConfig version: 4.9.10.0
Windows version (6.3.0): Windows 8.1 Professional (build 0), 64-bit
Local app data directory test: Pass
Temp directory test: Pass
Account GUID: 282BB0DD-EC4C-4FBF-8DBC-5E99590B7ADF
Cache Size:
REG read HKCR\Outlook.Application\CurVer -> (Default): “Outlook.Application.16”
REG read HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: “x86”
REG read HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read HKCR\CLSID\{FF982CA0-9F7A-42d5-82B8-155B74904925}\LocalServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe”
REG read HKCR\CLSID\{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read HKCR\CLSID\{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): “C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE”
REG read HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: “iCloud Outlook Addin”
REG read HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: “=Apple.DAV.Addin”
REG read Wow6432 HKCR\Outlook.Application\CurVer -> (Default): “Outlook.Application.16”
REG read Wow6432 HKLM\Software\Microsoft\Office\16.0\Outlook -> Bitness: “x86”
REG read Wow6432 HKLM\Software\Microsoft\Office\15.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\14.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\12.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKLM\Software\Microsoft\Office\ClickToRun\REGISTRY\MACHINE\Software\Microsoft\Office\16.0\Outlook -> Bitness: key not found
REG read Wow6432 HKCR\CLSID\{FF982CA0-9F7A-42d5-82B8-155B74904925}\LocalServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\AppleOutlookDAVConfig.exe”
REG read Wow6432 HKCR\CLSID\{D9BB00EA-0FB5-4032-AD67-65C6E0CDEDC0}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read Wow6432 HKCR\CLSID\{FDB8841E-01BB-4182-9C36-84D5F4B85AF8}\InprocServer32 -> (Default): “C:\Program Files (x86)\Common Files\Apple\Internet Services\APLZOD32.dll”
REG read Wow6432 HKLM\Software\Microsoft\Windows\CurrentVersion\App Paths\OUTLOOK.EXE -> (Default): “C:\Program Files (x86)\Microsoft Office\Root\Office16\OUTLOOK.EXE”
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\Addins\Apple.DAV.Addin -> Description: “iCloud Outlook Addin”
REG read Wow6432 HKLM\Software\Microsoft\Office\Outlook\FormRegions\IPM.Appointment -> Apple.DAV.Appointment: “=Apple.DAV.Addin”
Outlook version: 16 (16.0.10827.20138), x86
Outlook location (installed): C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE
MAPI location: C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\MSMAPI32.DLL
MAPI logon succeeded
Message Stores Table:
Outlook Data File(default), 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
Outlook Data File, 4E495441F9BFB80100AA0037D96E0000
____________________________
Contents of C:\Program Files (x86)\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\mapisvc.inf
[APLZODSERVICE]
PR_SERVICE_DELETE_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_SERVICE_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_SERVICE_SUPPORT_FILES=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY|SERVICE_SINGLE_COPY
PR_SERVICE_ENTRY_NAME=APLZODServiceEntry
Providers=APLZODMP
[APLZODMP]
PR_PROVIDER_DLL_NAME=C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll
PR_DISPLAY_NAME=iCloud
PR_PROVIDER_DISPLAY=iCloud
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
[Services]
APLZODSERVICE=iCloud
____________________________
Contents of C:\Program Files\Microsoft Office\root\VFS\ProgramFilesCommonX86\SYSTEM\MSMAPI\1033\mapisvc.inf
____________________________
Contents of C:\Windows\system32\mapisvc.inf
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I’ve unistalled Outlook and Icloud… reinstalled them both… no dice… any ideas?
When going into settings on my wife’s phone, my name shows up at the top. If I click on my name, the Apple ID page opens and again, my name shows up. Directly underneath my name it shows the icloud and store ID’s (email addresses).
For the icloud email, my own email address is displayed and for the store, her email address is displayed.
Using an imac, I have already removed her device from my icloud and I have also removed her device from my apple id.
She has her own apple id, and i can log into this page using the same email and password she uses to get into the itunes store. When I log into her page, and navigate to the devices section, her phone does show up there.
Our goal is that her own apple id/icloud and name show up in her settings, not mine.
What am I not doing correctly here? My guess is when she got her first iphone, we may have shared an apple id back then and for some reason I can’t seem to change that now. But that was a long time ago, and we prefer separate ones now that technology (and us) have progressed. I read something about calling my service provider and something to do with a SIM card. Could that be the missing link?
Thanks!
Hi Shawn,
Is Find My iPhone also turned off? In order to change the Apple ID on a device, you must turn off Find My iPhone. But before you do that, back up the phone first to iCloud or via iTunes–just in case something happens and you need to restore it.
Go to your wife’s phone and tap Settings > Apple ID > iCloud and toggle off Find My iPhone.
Once that’s off, make sure all the photos you want to save are uploaded to your iCloud Photo Account if using iCloud Photo Library.
Then start to toggle everything else off in iCloud. Next, sign out of anything else associated with your Apple ID on that phone, including iTunes & App Store, iMessage, FaceTime, Mail App if using an iCloud email account, and so forth.
Once all those things are disconnected from your Apple ID, go to Settings > Apple ID and scroll all the way down and choose Sign Out. Enter your Apple ID password and then choose what information you want to keep a copy of on that iPhone including contacts, keychain (for passwords), reminders, and Safari.
Once chosen, tap sign out again and confirm it.
Now have your wife sign in with her Apple ID. To save any data, select Merge to transfer the data on the phone to your wife’s Apple ID. If you don’t want that information associated with her Apple ID, tap Don’t Merge.
We suggest you create a family sharing account with your wife if you have not already done so. This allows you both to share app purchases, iBooks, and iTunes purchases and even share iCloud Storage and an Apple Family Music Plan (if subscribed.)
With family sharing, you also can set up and share photos easily with a shared family album in the Photos App.
I think it’s unlikely the problem is with your SIM–though I guess anything is possible.
If you follow these steps and still can’t get it to work, the next options are to either set-up your wife’s phone as new or to call your provider and see if the SIM is an issue.
Sam
I have been trying for weeks to access my photos in iCloud. I am able to log in okay, but when I click to open photos, I get a message stating “Network unavailable or slow”. I can access my calendar/contacts etc – I CANNOT access my photos. What is the solution to this please?
Hi Julie,
First, forget your network. Then restart the device or computer and try to reconnect to it.
If you have access, try resetting your WiFi Router (usually by turning it off or unplugging it and waiting a few minutes–but check with the router manufacturer for specifics resetting guidelines.)
After resetting your WiFi router, restart your device or computer and then reconnect to that network.
If that still doesn’t work, set your DNS to Google public DNS or Cloudfare DNS–these may help your device access those photos speedily.
Sam
i can’t get into messenger or face time and my iCloud is not letting me go anywhere it can not verify authenicition
Hi Karen,
Take a look at this article for more help on activation problems.
I have my brothers iPad who took a sudden stroke last year. He is paralyzed & can’t talk much & doesn’t remember his Apple id.
My mother gave me the iPad to access his photographs from before he took ill, but when you turn on the iPad on the first lock page, it says that the iPad is linked to his Apple id which he can’t remember?
I’d like to use my existing Apple id, as after we have got the photo’s backed up we’d like to reset the factory settings & give it to his daughter to use. How can we get by this? Help please – much appreciated as these photographs mean everything to our mother?
Thanks in advance.
Hi Lisbonghirl,
We’re very sorry to hear about your brother. We hope he is doing better each and every day.
Regarding the iPad, do you have access to a computer with iTunes (Windows or Mac)?
For a Mac, try these steps:
Connect the iPad to the Mac
The Photos app automatically opens. If it doesn’t, open the Photos app.
The Photos app shows an Import screen with all the photos and videos that are on your connected device.
If the Import screen doesn’t automatically appear, click the Import tab at the top of the Photos app, or click the device’s name in the Photos sidebar.
To import a selection of photos, click the ones you want, then click Import Selected. To import all new photos, click Import All New Photos.
For a Windows PC, try the following:
Connect your phone to the PC with a USB cable
Make sure the phone is on and unlocked
Open the Photos app on your PC (select the Start button and then Photos), then select Import and select From a USB device, then follow the on-screen instructions.
If you don’t have access to a computer or if these steps don’t work, it’s likely that your brother’s Apple ID is his usual email address. Try this email out and then use Apple’s iForgot website to help you reset the password & Apple ID.
Sam
iPad 2. iCloud setting is showing an old email, which is no longer serviced and recognized.
I cannot sign out: terms and Conditions showing in Blue and the rest is greyed out. If I click on Terms and Conditions is shows the “server is not available”.
I have updated my Apple account to my new email: This was successful. All I want us to update my existing iCloud setting to recognize my new Apple ID
No matter what I try, after reading suggested fixes, I have been unsuccessful.
Hi Judith,
First, restart your iPad:
Press and hold the Top (or Side) button until the slider appears
Drag the slider to turn your device completely off
After the device turns off, press and hold the Top (or Side) button again until you see the Apple logo
Then, try signing out of iCloud again.
Go to Settings > Apple ID Profile
Scroll to the bottom of the screen and tap Sign Out
Enter your old Apple ID password to turn off find my phone
Save everything when asked
Follow the on-screen steps to sign back in using your new Apple ID
Merge everything back in when asked
Next, make sure you do not have any Restrictions enabled on your iPad.
Go to Settings > General > Restrictions
It should say Off, if it doesn’t enter your Restrictions passcode and temporarily turn off all restrictions
Then, try signing out of your Apple ID again.
If you’ve tried all these steps already, contact Apple Support and let them know you’re having a problem with your Apple ID. Troubleshooting Apple IDs is usually free of cost.
Keep us posted!
Sam
Hi. I changed my appleID the other day and since then my calendars on my iPhone won’t sync to my Mac (and vice versa). I have made sure that the software versions are updated, made sure that I have logged in with my new AppleID for all Apps, iCloud, restarted devices etc etc. What is interesting is if I try and open any apps on the iCloud site it says that the network is unavailable or slow – it has been like this for the last 2 weeks so I cannot check if my iCloud calendar is updating (I suspect not). Any ideas?
Hi Kate,
Try toggling “Set Automatically” off and on both your iPhone and Mac’s for the Date & Time. On a Mac, find this under System Preferences and on an iPhone, under General.
Another option is to force a sync:
Launch the Calendar app on your iPhone and tap the Calendars button at the bottom. On the next screen, press and hold your finger on the screen and drag the list down until the activity icon appears. Then release your finger. The activity icon should spin for a bit–attempting the resync.
See if one of these helps!
Sam
Thank you very much. I did what you said but also increased my iCloud storage space and it is all working now. Really appreciate your input
Please cancel or discontinue my iCloud 50 GB storage plan effective 6/9/2018.
Thank you.
Hi Paul,
Unfortunately, we cannot assist you with canceling or changing your iCloud storage subscription. AppleToolBox is a third-party troubleshooting and tips site, so we do not have access to change any account information.
But the good news is that it’s relatively easy to decrease your iCloud storage from your iPhone, iPad, iPod touch, Mac, or PC.
Downgrading an iCloud Storage Plan takes effect after your current monthly (so 6/30/2018 if you choose to downgrade this month)
If you downgrade your storage plan to the 5GB free plan and your content exceeds the storage you have available, any new photos and videos won’t upload to iCloud Photo Library and your devices stop backing up to iCloud.
Alos, when that storage limit is reached, your iCloud Drive, Files App, and the other apps that you use with iCloud won’t update across all your devices.
On your iPhone, iPad, or iPod touch
Go to Settings > Apple ID Profile > iCloud > iCloud Storage. If you’re using iOS 10.2 or earlier, go to Settings > iCloud > Storage.
Tap Change Storage Plan.
Tap Downgrade Options and enter your Apple ID password.
Choose a different plan.
Tap Done.
On your Mac
Choose Apple User uploaded file menu > System Preferences, then click iCloud.
Click Manage in the lower-right corner.
Click Change Storage Plan in the upper-right corner.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan.
Click Done.
On your Windows PC
Open iCloud for Windows.
Click Storage.
Click Change Storage Plan.
Click Downgrade Options.
Enter your Apple ID password, then click Manage.
Choose a different plan.
Click Done.
If you don’t have access to any of these devices right now, you can also call Apple Support and request a change to your iCloud Storage subscription.
Sam
My ipad got stolen few weeks ago and my icloud was locked for security reasons yet every time i try unlock it doesnt unlock the worst part is i forgot the security reasons, can i get help please
Hi Etner,
Sorry to hear about your stolen iPad! That’s terrible. Since you’re having trouble unlocking your iCloud account and have already tried steps (like visiting Apple’s iForgot site) to unlock it, it’s best to contact Apple Support and have them walk you step-by-step through the process.
SK
I bought an iPhone 6 which the owner removed his account remotely. Now the account persist on the phone demanding password. He logs in to his account and cant find and can’t find the that particular iPhone on the device list
My wife, son & I all have iPhones, but whenever I download a game, my son gets it too, how do I separate my activity from his?
Hi Seanmeister,
Are you using a family sharing account with your wife and son? Or sharing an Apple ID?
If you are sharing a single Apple ID, then whatever is purchased with the ID is available to download to all connected devices, unless you place restrictions on your son’s device or hide the purchase.
When you hide an app, it no longer appears as available to download to any devices that are signed in with the same Apple ID (or family sharing plan.) But it still appears on devices that ALREADY downloaded the purchase–so you’ll need to remove it from your son’s device.
To Hide iOS apps
Open the App Store app, then tap Today at the bottom of the screen
Tap your photo in the upper-right hand corner or the person icon, then tap Purchased
Find the app (that game) that you want to hide, then swipe left on it and tap Hide
The easiest way to manage a child’s access is to sign up for a child Apple ID for your son and start a family sharing account.
A family sharing account also the organizer (an adult) to choose what features your family can share with each other. You can even keep the adult purchases private and hide individual items (like the game app you mention.)
Hope that helps!
SK
Go to Settings, iTunes & App Stores, then turn off Automatic downloads for apps
I am trying to set up a new Icloud email. I keep getting “Problem Turning on Mail”. What is going on and how do I fix it?