In the latest version of iOS, Apple has focused mainly on the iCloud, and there’s another new feature called iCloud Drive that will let you save all of the data from your iPhone, iPad to the Cloud services. So, long gone are the days when people had to connect their iPhones or iPads with iTunes and back up everything on the computer.People do report having iCloud account problems when starting out.
All you have to do is to connect your iPhone or iPad using Wi-Fi and all of the data will be automatically back up to your iCloud account. For most people, iCloud account is usually the same as the iTunes account and once you create the iTunes account, you can use the same username and password to login to your iCloud account.
Having an iCloud account is very helpful. Besides the iCloud drive for backups, You can also use iCloud.com to view emails, create and manage email aliases and recover documents that were deleted accidentally. iCloud also helps you in setting up family sharing and more importantly tracking your devices (Find my iPhone; Settings >iCloud >Find my iPhone). It is available with 5GB free storage but you can upgrade to avail yourself of more storage.
Although it is one of the most secure and stable way to transfer data from your iPhone, iPod and iPad but you may still have some problems with your iCloud account. Several readers have reported in our forums about some of the experience issues related to their iCloud account.
Before you continue, Please make sure that you meet the following conditions:
- A working iCloud account: Make sure that you remember the email address and password associated with your iCloud account. However, if you have forgotten the password, click here to navigate to the iForgot Page. Here, you can recover your iCloud account by entering the Email address.
- A working iPhone, iPod Touch or iPad with iOS 5.0 or latest version
Besides the backup problems which we have written about extensively in the past, this series of article will focus on issues pertaining to Authentication, Unsupported userid and Synchronization related issues.
Problems and their Solution
Authentication Failed or Failed Username and Password Issue:
The most common issue experienced related to the iCloud account is the failed authentication; this issue is related to the wrong user ID or the password.
- While logging to your Apple iCloud account, use the full Email address instead of the username and make sure the password is entered correctly. Ensure that you haven’t turned on the Caps lock while entering the password of your iCloud account.
- If you still can’t login to your iCloud account, you can reset the password of your iCloud account by going to the iForgot Page by Apple. This page will also help you in retreiving the forgotten iCloud username or Email.
- If the username and password are right, make sure that you have verified your iCloud account. Whenever you make a new account, you will receive a new mail to confirm that account. So, please go to the Email account and look for that Email. If you can’t find the email, follow the above-mentioned step to reset the password.
- Unsupported Apple ID
The newer iTunes account is automatically associated with the iCloud services. However, if you are using an old account, you may experience this issue of unsupported Apple ID.
The easiest way to solve this problem is to reset your Apple ID. First transfer all of your data from your iCloud account to your computer. You can login to the iCloud website and copy the contacts and other data from your account. After that, delete the iCloud account and make a new iCloud account to make this work.
If none of the above-mentioned methods worked for you for your account related problems, please go to the Apple iCloud Contact Support or leave a comment below.
If your account is working fine, click here to set up the iCloud account on your iPhone, iPod Touch, iPad, Mac OS X or Windows. Now with the basic account set up and iCloud enabled on your iOS devices, you should be good to go. Some folks experience iCloud sync issues and other backup related issues from time to time.
If you were ever using your iCloud.com account on a computer that is not yours to check mails or look up contacts when you didn’t have your devices, it is important that you sign out properly from the account. In the event that you forgot to sign off from your iCloud.com account, you can still sign in from some where else and then by going to Settings > Advanced > “Sign Out Off All Browsers” ensure that your account has been logged off.
If you have any issues with the iCloud Sync, click here; for iCloud backup related issues please see this article. You can also explore other aspects of iCloud troubleshooting at one of our posts from previous years.