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AirPods Not Working? Troubleshoot Your Problems

AirPods are Apple’s Bluetooth wireless earbuds that include a unique, Apple-developed chip, the H1 (AirPods 2) or W1 (AirPods 1), that helps optimize battery use, enhance the Bluetooth connections and improve overall audio connectivity. AirPods also feature fantastic user interactions!

For example, when you remove an AirPod from one ear, playback pauses. Your AirPods just sense when they’re in your ears and pause when you take them out.

And depending on how you set them up, double tapping either AirPod activates Siri or plays and pauses playback. So when you discover that your AirPods are not working, it’s a real pain!

AirPods Not Working? Troubleshoot Your Problems

AirPod Compatibility

AirPods are compatible with devices running iOS 10 and above, and they automatically sync through iCloud so switching from one iDevice to another, to an Apple Watch, or even any Mac running macOS Sierra or higher is easy.

They even work with any device that supports Bluetooth 4.0 or higher, including Android phones and tablets– AND the double tap gesture control playback on Android too!

AirPods 2–The Newest Generation

options and pricing on AirPods 2 in the US
AirPods 2nd generation pricing for AirPods and AirPods case options (standard and wireless)

In March 2019 Apple finally updated their signature AirPods for a new generation.

The new AirPods 2nd generation (also called AirPods 2) features a more advanced wireless chip called the H1.

AirPods 2 offer more talk time up to 3 hours per charge, a hands-free “Hey Siri” mode, and offer an optional wireless charging case for use with Qi-compatible charging mats.

Does the AirPods wireless charging case work with AirPods 1 (first generation)?

Yes, the good news for folks with the original AirPods is that you can indeed upgrade your case to the AirPods wireless charging case and start charging your first-generation AirPods with any Qi-compatible charging mat!

What the differences between AirPods 2 vs. AirPods 1

Advanced H1 chip

AirPods 2 have a different, more advanced wireless chip, called the  H1 Chip. This chip helps give the AirPods more talk time per charge (3 hours vs. 2 hours with AirPods 1.)

That H1 chip also connects to your other devices faster. Apple calls it improved synchronization, where switching between devices while listening to music or other content is up to two times faster than the previous AirPods 1 models.

Hands-free Siri

Hands free Hey Siri mode on AirPods 2
AirPods 2 offer hands-free access to “Hey Siri”

Additionally, AirPods 2 offers a hands-free, voice-activated “Hey Siri” mode just like your iPhone or iPad, which is awesome instead of double-tapping!

One-Step Set-Up

AirPods 2, when used with an iCloud account and macOS 10.14.4, iOS 12.2, or watchOS 5.2  has a simple one-tap setup process. AirPods are automatically on and always connected.

Visible Status Light

airpods 2 status light
AirPods 2 features easy access to the status light–right on the front of the case!

Finally, the status light was moved in AirPods 2 to the front of the case, rather than inside it, making it a heck of a lot easier to see.

That Amazing Apple Wireless Chip

The H1/W1 chip, designed and developed by Apple, produces exceptionally efficient wireless that makes for a better wireless connection and improves the overall sound.

This chip manages battery life well so that you can listen for up to 5 hours on a single charge. And talk time varies between 2-3 hours depending on the model (AirPods 1 offer 2 hours while AirPods 2 offer 3.)

AirPods Not Working? Troubleshoot Your Problems

The Look and Feel

AirPods are quite similar to the shape of the elder EarPods, which were included with any iPhone purchase starting with the iPhone 5.

But make no mistake, these Bluetooth-based AirPods are way more sophisticated and intelligent!

AirPods Not Working? Troubleshoot Your Problems

Release and Updates

  • AirPods 2 released during Apple’s March 2019 product release week.
  • AirPods were introduced in September 2016, alongside the iPhone 7 and Apple Watch Series 2.
  • And the release of iOS 10.3 added AirPods to the “Find My iPhone” app so that you can locate your missing AirPods within a certain distance.
  • iOS 11 added some additional functionality to your AirPods, including different Double-Tap selections for the Left and Right AirPod.Apple AirPods: Perfecting the AirPod Double Tap
  • And iOS 12 adds a feature called Live Listen, which helps isolate sound going to your hearing aid when in challenging audio environments–like a busy restaurant or city park. AirPod Live Listen ON

Troubleshooting AirPods Not Working 2019 Apple AirPods Key Features

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